ACSS Exam
78202T Questions V8.02
ACSS
Topics - Avaya IP Office™
Platform Support Online Test
1.Which two applications are supported by the Unified Communication Module (UCM)
without the need for an external server? (Select two.)
A. Avaya Call Management System
B. Avaya Aura® Messaging
C. one-X® Portal
D. Embedded Voicemail Pro
E. Avaya Aura® Conferencing
Answer: C, D
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2.What are the two essential requirements when planning for a Small Community
Network (SCN)? (Choose two.)
A. PRI trunks
B. Advanced Edition
C. IP Routes
D. VCM channels
E. H.323
Answer: C, D
Explanation:
Reference: http://downloads.avaya.com/css/P8/documents/003681836
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3.Which feature of IP Office is necessary to trigger screen pops, where the caller ID
prompts the computer to display a record associated with that number?
A. Voicemail Pro
B. Avaya Aura® Application Enablement Services
C. TAPILink Pro
D. UMS
Answer: C
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4.If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum
number of expansion units that the IP Office can support?
A. 10
B. 8
C. 12
D. 14
Answer: C
5.A remote worker using Avaya Windows Communicator visits the office headquarters
where IP Office and one-X® Portal are located.
Which two technologies can enable the worker to re-register locally? (Select two.)
A. Session Border Controller
B. Wi-Fi calling
C. Split-brain DNS
D. Port Address Translation (PAT)
E. Extensible Messaging and Presence Protocol (XMPP)
Answer: B, C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175092 Page: 40
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6.An IP Office 500 V2 has two SD card slots, and the first slot contains the System
SD card with a unique
feature key number.
What is the primary purpose of the unique feature key number?
A. To enable firmware upgrades
B. To validate the license
C. To select the type of voicemail (Embedded or Voicemail Pro)
D. To store the correct version binary files
Answer: B
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7.A customer has two primary receptionists using SoftConsole, and four back-office
employees use SoftConsole on their PCs to cover for the receptionists during breaks
or lunch.
How many licenses are required to allow this setup to work?
A. 8
B. 6
C. 2
D. 4
Answer: D
Explanation:
Reference: http://www.ipofficeinfo.com/pdf/softconsoleinstall_en.pdf Page: 9
8.Six employees in a company have hot-desking enabled, and their calls will be
redirected to their voicemail boxes when they log off. The employees want to access
their voicemail boxes while they are out of the office.
What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to
achieve this?
A. Set DDI/DID to their Login code
B. Assign DDI/DID numbers to their extensions
C. Assign DDI/DID to the short code feature "Voicemail Collect"
D. Assign DDI/DID to a voicemail module "Recording"
Answer: C
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9.What is the additional security measure required for upgrading the IP Office 500 V2
using the Upgrade Wizard?
A. Biometric authentication
B. Firewall authentication
C. Two-factor authentication
D. Captcha authentication
Answer: C
Explanation:
Reference: http://www.mrboingo.com/index.php/archives/58
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10.What is the default incoming call route for data calls on the IP Office, and which
feature does it access by default?
A. Hunt group "Data" and Voicemail
B. RAS access "Dialin" and Voicemail
C. Extension "Modern" and Auto-attendant
D. Hunt group "Main" and Auto-attendant
Answer: B
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11.A customer wants to ensure seamless communication between their employees
and external parties, including those who are off-site.
Which application would be the most appropriate for these users, given their needs?
A. Avaya Equinox
B. Avaya Communicator
C. Mobile Twinning
D. one-X Mobile Preferred
Answer: A
12.Which application is recommended for monitoring and displaying available
resources on an IP500 V2
system in real-time?
A. IP Office Monitor
B. System Status Application
C. DbgView
D. IP Office Manager
Answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100150298 Page: 9
13.What is the potential problem that can be mitigated by implementing a properly
configured multi-site SCN solution?
A. Overlapping dial plans
B. Oversubscribed VMPro ports
C. Blocked ACD routes
D. Compromised call encryption
Answer: A
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14.Which two requirements are necessary for a Small Community Network (SCN)
with Distributed Voicemail? (Select two.)
A. Installation of IIS on all Voicemail Pro servers
B. Support for Port 80
C. Local Host file
D. Preferred Edition Licenses on all IP Office systems
E. SMTP communication unblocked between Voicemail servers
Answer: B, E
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100174760 Page: 133 to
140
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15.Which mode should be selected in Manager to create and modify all aspects of an
IP Office system?
A. Basic Edition
B. Simplified View
C. Installation Mode
D. Configuration Mode
Answer: D
16.A customer has 25 users who are using one-X Portal, and they have the UCMv2
installed on their IP Office 500 V2 system.
What is the maximum number of voicemail ports supported on the Voicemail Pro in
this scenario?
A. 30
B. 20
C. 25
D. 40
Answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005065 Page: 9
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17.Where should the firmware files (.bin) for an IP telephone be placed on the system
SD card?
A. /backup
B. /primary
C. /dynamic
D. /lvmail
E. /temp
Answer: B
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18.When installing IP Office Server Edition, which application needs to be installed on
a separate server or hard drive partition?
A. Web Services
B. Voicemail Pro
C. Avaya Contact Recorder
D. one-X® Portal
E. Call Detail Records
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005101 Page: 9
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19.Which three statements are requirements for installing IP Office Server Edition on
an Avaya-supplied server? (Select three.)
A. The browser must have Java enabled.
B. The password must be edited and customer network settings configured.
C. The Ignition process must be set to Server mode.
D. It must be installed from the USB that comes with the server or the install image on
the DVD.
E. The Initial Configuration Utility must be used to set up detailed Midmarket Server
operation.
Answer: A, B, C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100164733 Page: 13-28
20.What must be checked before connecting an IP Office to a one-X® Portal server?
A. Time Profiles
B. Hunt Group Settings
C. User Rights
D. Security Settings
Answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101028405 Page: 21
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21.Upon successful installation of IP Office Server Edition, which application is used
to install the necessary licenses for the system?
A. Avaya Aura® System Manager
B. IP Office System Monitor
C. IP Office Configuration Tool
D. IP Office Manager
Answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100164733 Page: 53
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22.Which three licenses are replaced by Server Edition? (Choose three.)
A. Avaya IP Office Voice Networking
B. Avaya IP Office Receptionist
C. Avaya IP Office Advanced Edition
D. Avaya IP Office Power User
E. Avaya IP Office Mobile Worker
Answer: A, C, D
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23.Which two applications can invoke Secure Digital (SD) card commands?
A. IP Office Manager
B. Avaya Aura® System Manager
C. IP Office Web Manager
D. IP Office System Monitor
E. Avaya Control Manager
Answer: A, D
24.What is the reason for starting the expansion modules before powering up the
control unit, as recommended by Avaya?
A. It is simpler to start with the expansion unit at the top and then work your way
down.
B. All expansion units must be powered for the control unit to detect them.
C. The control unit may not always detect the expansion units if powered up last.
D. The expansion units require more time to power up than the control unit.
Answer: B
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/ip_office/R4.2/Newissuesept08/e
ng/ip_office_installation.pdf Page:111
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25.Which two applications can be used to configure Users, Hunt Groups, and
Incoming Call Routes with the most advanced settings? (Choose two.)
A. Manager
B. Web Manager Admin
C. Web Manager
D. WebLM
Answer: A,C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101005690
https://downloads.avaya.com/css/P8/documents/101005673
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26.Which statement about the Linux OS for IP Office is true?
A. IP Office system configurations can be completed using either the Linux command
line or a GUI interface.
B. The Linux OS is an optional component that can be installed after IP Office Server
Edition installation.
C. The IP Office for Linux software is only available as a custom order from Avaya
and cannot be downloaded.
D. The base operating system installed is CentOS.
Answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175282 Page: 15
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27.Which three statements about IP Office Server Edition (non-Select) are true?
(Choose three.)
A. IP Office Server Edition can support up to 2000 users without additional hardware.
B. IP Office Server Edition requires an IP Office 500 V2 control unit to support SIP
trunks.
C. IP Office Server Edition can be deployed as a standalone primary server or as a
primary/secondary pair.
D. IP Office Server Edition is a hardware-based solution.
E. IP Office Server Edition cannot be upgraded to the Select version.
Answer: A,B,C
28.Which two are required for IP Office to support a SIP IP hard telephone with the
most advanced features? (Choose two.)
A. user profiles set to Virtual
B. Advanced System license
C. endpoint license
D. user profile set to Teleworker
E. user and SIP extension in IP Office
Answer: B,C
Explanation:
Reference: http://www.patton.com/files/support/kb/Avaya_IP_Office.pdf
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29.On an IP 500 control unit that has 12 DS30 modules configured, what is the
maximum number of ISDN/PRI trunks that can be configured?
A. 6
B. 3
C. 4
D. 8
Answer: A
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30.Upon plugging in a new IP500 V2 device, the dashboard displays two ports in one
of the modules to be green, even though no telephones are connected.
What could be the reason behind it?
A. The chassis contains a Combo Card.
B. The operating system is operational, and an administrator is configuring the
system.
C. The device has passed self-test and is powered on.
D. Both LAN1 and LAN2 connections are disconnected.
Answer: A
31.In a new deployment of Avaya Communicator, a user can make calls, but the
Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?
A. The user's profile has not been correctly configured.
B. The new codecs are not supported by the system.
C. The user is not set up as an agent in the system.
D. The IP Office is configured with the Essential Edition only.
Answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005862
32.A customer complains about excessive lag between the speaker and listener in the
IP Office VoIP system.
What should you do to determine the cause of the delay?
A. Utilize SSA (System Status Application).
B. Analyze VoIP settings of IP telephones.
C. Use Wireshark packet analyzer.
D. Debug view.
E. Enable monitoring of RTCP (Real-Time Transport Control Protocol).
Answer: C,E
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33.Fax machines with modems may encounter difficulties with VoIP.
Which of the following protocols can be employed to mitigate this issue?
A. Transport Layer Security (TLS)
B. Extensible Authentication Protocol (EAP)
C. T.38 Fax Relay
D. Internet Protocol Security (IPsec)
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172137 Page: 8
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34.When using the System Status Application for troubleshooting, which two options
can be utilized for gathering data? (Choose two.)
A. Development Tracing and Resource View
B. Resource View and Selective View
C. Continuous Log and Snapshot Only
D. Snapshot Only and Development Tracing
E. Continuous Log and Development Tracing
Answer: C, E
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15
35.What is the approach for updating the voice prompts on the Embedded Voicemail?
A. Using the Embedded File Management option in the Manager Application
B. Leveraging the External File Management feature in the System Status Application
C. Utilizing the Voice Wizard capability in the Manager Application
D. Adopting the Embedded Monitoring Management tool
Answer: A
36.Which application is utilized for upgrading IP Office Server Edition?
A. Manager Application
B. Web Manager
C. System Status Application
D. Linux Command Line Interface
Answer: A
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37.Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office.
What are the two actions required to view QoS outcomes? (Choose two.)
A. Choose "Enable Metric" on the Line form.
B. Check "Enable RTCP Monitoring".
C. Use DebugView to analyze latency, jitter, and delay.
D. Trace lines or extensions in SSA.
E. Allow force authentication on IP telephones.
Answer: B, C
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38.System Alarms can be viewed in two applications, but only one of them can
generate alarm notification via email.
Which application can send an email notification for an alarm?
A. Manager Application
B. Monitor Application
C. System Status Application
D. Web Manager Application
Answer: A
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39.When ISDN/PRI calls are being disconnected, what tool should be utilized to
troubleshoot the issue?
A. SSA Snapshot
B. Debug View with default filters
C. Debug Manager on DTE port
D. System Monitor with enabled ISDN L3 filter options.
Answer: D
40.Which of the following is used to transmit alarm notifications to you?
A. System Monitor
B. TFTP
C. Simple Mail Transfer Protocol (SMTP)
D. SSA
Answer: C
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41.Refer to the exhibit.
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Suppose you have configured enough SIP channels to carry the expected
communications load, but some users report that they cannot call out, and callers
cannot get through.
Given the exhibit, which configuration setting is responsible for the problem?
A. The system is misconfigured to ignore refresh messages.
B. Caller ID is not passed by some carriers.
C. Calls are being referred incorrectly.
D. The timer should be set to 2 minutes.
Answer: B
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42.A customer reports that after they rebooted the IP Office, some users are not
receiving calls as they did before.
Which two tools can you use to identify the last system changes made?
A. Web-Manager
B. Monitor
C. Manager
D. System Status Application
Answer: C, D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175142 Page: 26
43.What displays the progress of a software upgrade on an expansion system?
A. Web Manager Dashboard
B. System Tab
C. System Monitor Program
D. IP Office Manager on the expansion system
Answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175282 Page: 105
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44.A user from a remote IP Office site contacts you to discuss a voicemail issue. You
use the Manager program to check the multi-site IP Office network, but only your local
IP Office is displayed.
What could be the reason for this issue?
A. The Unit/Broadcast address is set to 255.255.255.255.
B. No SCN users are available.
C. The remote sites are undergoing a reboot.
D. Your login credentials are incorrect.
Answer: B
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45.A customer is experiencing poor call quality, including delay, jitter, and packet loss,
when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the
problem? (Choose three.)
A. Perform a packet capture and analysis of the WAN traffic using a network analyzer
tool.
B. Compare the WAN bandwidth usage during call setup and active call phases to
determine if there are any bandwidth limitations.
C. Configure a VPN connection to the remote site to bypass WAN congestion and
improve voice quality.
D. Enable and monitor SNMP traps on the WAN routers to detect any network or
connectivity issues.
E. Check the network performance metrics, such as latency and round-trip time, to
identify any abnormal values.
Answer: A, B, E
46.What is the purpose of the "SMTP Authentication" setting in the email configuration
of Avaya IP Office?
A. It disables email communication between IP Office and the SMTP server.
B. It enables email communication between IP Office and the SMTP server without
requiring login credentials.
C. It encrypts email communication between IP Office and the SMTP server using
SSL/TLS.
D. It requires login credentials to be entered for email communication between IP
Office and the SMTP server.
Answer: D
47.Which tool or application can be used to collect diagnostic information and logs for
escalating technical issues to Avaya support?
A. System Status Application (SSA)
B. WebLM License Manager
C. Avaya IP Office Manager
D. Avaya Diagnostic Server (ADS)
Answer: A
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48.When monitoring the IP Office system using the System Status Application (SSA),
which of the following information is NOT displayed by default?
A. The current time and date of the IP Office system.
B. The software version and patch level of the IP Office system.
C. The CPU and memory utilization of the IP Office system.
D. The number of active calls and the call status on the IP Office system.
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100073350 Page: 12
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49.Time profiles can be used to automate a customer's out-of-hours setting, and it is
also possible to override these profiles manually to either deactivate or activate them.
What additional steps are required to allow customers to control the time profile using
their phones?
A. Create a new hunt group with the time profile settings and assign the customer's
extensions to it.
B. Create a new directory number with the time profile settings and assign it to the
customer's phones.
C. Create a new user right group with the time profile settings and assign it to the
customer's user accounts.
D. Create a new short code with the time profile settings and assign it to the
customer's phones.
Answer: D
50.Providers are components of one-X® Portal, each of which performs a specific
role.
What is the purpose of the Telephony CSTA (Computer-Supported
Telecommunications Applications) provider in one-X® Portal?
A. It provides directory information from the IP Office systems to one-X® Portal.
B. It handles the browser connections between users and the one-X® Portal server.
C. It handles telephony communications to and from the IP Office systems assigned
to it.
D. It provides access to the voicemail server for features such as message playback
via the browser.
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005087 Page: 9
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51.To grant a user access to the System Status Application (SSA) tool for system
monitoring and troubleshooting, which security group must the user be a member of?
A. Admin System group
B. Maintenance Administrator group
C. Installation group
D. Administration group
Answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100073300 Page: 9
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52.You are trying to assign a user as a Power User in the User Form of Manager, but
the option is not available in the profile drop-down menu.
What is the most likely reason for this?
A. The feature has not been enabled in the IP Office system's licensing.
B. The user does not have the necessary User Right assigned to them.
C. The IP Office system is running an incompatible software version.
D. The user's extension has not been configured correctly.
Answer: A
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53.A customer is using Voicemail Pro and would like to configure voicemails to be
sent to email.
However, they would like to use the most secure method possible.
Which two methods can the technician suggest for sending voicemails via email?
(Choose two.)
A. Outlook
B. MAPI
C. SNMP
D. SMTP with STARTTLS encryption
E. TAPI
Answer: B, D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100174760 Page: 57
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54.A customer has requested additional IP Office Service User logins. The technician
needs to set up these logins in the IP Office Manager.
Where in the IP Office Manager can the technician configure these logins?
A. IP Office Manager Security Settings
B. IP Office Manager Network Configuration
C. IP Office Softphone Application
D. IP Office System Monitor Application
Answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005673 Page:
155-156, 174-175
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55.A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR
supporting 50 users, of which 10 are CCR agents. They are currently on software
version 8.0 and would like to upgrade to version 9.1.
What application changes will they need to make during the upgrade?
A. Only CCR as it is not supported in 9.0 or higher.
B. Only one-X Portal as it is supported in 9.0 or higher.
C. All applications, as 9.1 does not support any of them.
D. All applications can be upgraded to 9.0 or higher without changes.
Answer: A
Explanation:
Reference: http://www.digitcom.ca/blog/Avaya-IP-Office-R9.1-The-IP-Office-is-AllGrown-Up.html
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56.A customer using Voicemail Pro wants to retrieve information left by the caller
through a web interface.
Which Voicemail Pro feature can the technician suggest?
A. Voicemail Collect
B. Campaign
C. Looped Announcement
D. Avaya Contact Recorder
E. Auto Attendant
Answer: D
57.You have changed the default port numbers for UDP, TCP, and TLS in the IP
Office to support a SIP Remote worker.
Which two other items need to be reconfigured to ensure secure connectivity?
(Choose two.)
A. SIP trunk settings
B. Session border controller settings
C. User access levels
D. Network architecture design
E. Client device drivers
Answer: A, B
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58.If you choose to reset security settings to their default values, which three
passwords will you be required to change to ensure secure access to the IP Office
Platform? (Choose three.)
A. Superuser Password
B. Root Password
C. Security Administrator Password
D. Voicemail Pro Password
E. System Administrator Password
Answer: A, C, E
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59.After modifying the IP Office's security settings and creating new user rights, you
encounter an error when attempting to save the changes.
Why might this be the case?
A. The changes are already in effect and don't require saving.
B. The default Security password hasn't been modified.
C. The IP Office's connection has been lost.
D. The System password hasn't been set.
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005673 Page: 152
60.A customer's primary number is directed to the VM: Main destination in the
incoming call route menu.
Where should you look to ensure that these calls are being routed correctly?
A. Voicemail Pro Modules
B. Auto Attendant Menus
C. Hunt Group Configuration
D. User Extension Settings
Answer: A
61.A customer requires that all users be blocked from making international calls.
Which method can be used to efficiently apply this restriction to the IP Office
Platform's short codes?
A. Adding the short code to the ARS table.
B. Assigning the short code to a user permission.
C. Assigning the short code to all external lines.
D. Configuring the short code for each user individually.
Answer: A
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62.A customer has a Windows Voicemail Pro server and wants incoming calls to be
directed to a specific user if the caller's phone number is listed in their records.
Which voicemail action type must be configured to achieve this?
A. Database Action
B. Miscellaneous Action
C. Configuration Action
D. Conditional Action
Answer: A
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63.A customer wants all users to import their Outlook contacts into their one-X Portal
personal directories.
What is the recommended way for users to achieve this?
A. Notify the customer that this is not a recommended practice.
B. Use a .csv format to import the Outlook contacts.
C. Add each Outlook contact individually to the personal directory.
D. Copy and paste all contacts from Outlook into the personal directory.
Answer: B
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64.In the IP Office Manager program, under what condition will the Voicemail
Recording tab be displayed?
A. The IP Office Platform is running the Server Edition.
B. Voicemail Pro/Lite is selected in the IP Office.
C. The IP Office Platform has Essential Edition enabled.
D. Voicemail Pro is running on a Linux-based system.
Answer: B
65.For a Hot Desking user, which of the following Telephony-Supervisor Settings
should be configured?
A. User Rights
B. Services
C. Mobility
D. Extension
E. Hunt Groups
Answer: E
Explanation:
Reference: http://www.ipofficeassistance.com/setting-up-hot-desking-on-avaya-ipoffice/
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66.A customer wants to synchronize the time and date of their IP Office with a local
server. In the System menu/Time Config Source, which of the following options would
you select?
A. SNTP
B. Local
C. Voicemail Pro/Manager
D. Network Time Protocol
E. Simple Network Time Protocol
Answer: D
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67.If a company's internal DNS is down, how can a SIP Remote Worker client register
with the IP Office using a Wi-Fi connection?
A. The client can use the Internet router/firewall to proxy the IP Office IP address.
B. The client can use FQDN and port forwarding router to access the Internet DNS.
C. DHCP can redirect the registration to a backup DNS.
D. The client can only use the cellular network to register with the IP Office.
Answer: B
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68.A customer wants to restrict certain users from dialing out after 5 PM, limiting them
to only dialing emergency numbers and internal extensions.
Which two programming options can you use to achieve this?
A. Source Number
B. Time Profiles
C. System Short Codes
D. Account Codes
E. User Permissions
Answer: A, C
Explanation:
Reference: http://mytechreferenceph.blogspot.co.za/2015/07/creating-call-restrictionsin-avaya-ip.html
69.Which combination of licenses is required for an Avaya Communicator user to
enable video conferencing?
A. Power User and Receptionist
B. Basic User and Office Worker
C. Office Worker and Power User
D. Receptionist and Remote Worker
E. Basic User and Remote Worker
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101005862
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70.Where are voicemail files stored for a user when the customer is using Embedded
Voicemail and the user's mailbox is not stored on an SD card?
A. on the user's PC
B. on the voicemail server
C. on the UCM
D. on the IP Office system's internal memory
Answer: B
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