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Table of Contents
1. PART 1 The Strategic Human Resource
Management Model
1. CHAPTER 1 Strategic Human Resource
Management
Learning Objectives
What Is Human Resource Management?
Making Human Resource Management Strategic
Spotlight on Ethics: What Is a “Right” Behaviour?
The Organization of Human Resource Management
Today’s Human Resource Management Professional
The Framework Used in This Book
Spotlight on HRM: Human Capital: A Key to Canada’s
Competitiveness
Summary
Terms for Review
Review and Discussion Questions
Short Case1-1: Human Resource Decision Making at
Canada Importers
Ltd.
Case Study: DigiTech: Connecting Organizational
Strategy to Human
Resource Strategy
1. PART 2 Planning Human Resources
1. CHAPTER 2 Job Analysis and Design
Learning Objectives
Uses of Job Analysis Information
Steps in the Job Analysis Process
Job Description
Job Specifications
Job Performance Standards
Spotlight on HRM: Job Descriptions Can Help Meet
New Hires’
Expectations of the Job
Competency Models
Spotlight on Ethics: Job Design, Supply Chain, and
Company Values
Job Design
Job Analysis in the Gig Economy
Summary
Terms for Review
Review and Discussion Questions
Short Case 2-1: Maritime Wooden Boats
Case Study: Starbright Casino: Using Job Analysis for
Job Rotation and
Redesign
1. CHAPTER 3 Human Resource Planning
Learning Objectives
Relationship of Human Resource Planning to Strategic
Planning
The Human Resource Planning Process
Forecasting Labour Demand
The Supply of Human Resources
Spotlight on Ethics: Cutting Costs
Program Measurement and Evaluation
Human Resource Information Systems
The Role of Data and Analytics in Advancing Strategic
HRM
Human Resource Accounting
Spotlight on HRM: Emergent Human Resources
Trends That Were
Accelerated by the COVID-19 Pandemic
Summary
Terms for Review
Review and Discussion Questions
Short Case 3-1: Temporary Foreign Workers
Case Study: InfoServe: Planning for Human Resource
Needs
1. PART 3 Attracting Human Resources
1. CHAPTER 4 Legal Requirements and Diversity,
Equity, and Inclusion
Learning Objectives
Which Employment Laws Apply?
Human Rights Legislation
Page vii
Spotlight on Ethics: A Weighty Problem
Privacy Legislation
Workplace Policies
Spotlight on HRM: Considerations for a Social Media
Policy
Diversity, Equity, and Inclusion in Canadian
Workplaces
Summary
Terms for Review
Review and Discussion Questions
Short Case 4-1: Climbing the Ladder
Case Study: Metro School District: Born at the Wrong
Time?
1. CHAPTER 5 Recruitment
Learning Objectives
Strategic Importance of the Recruitment Function
Constraints on Recruitment
Applying for a Job
Recruitment Methods
Advertising
Spotlight on Ethics: Amazon Scrapped Artificial
Intelligence Recruiting
Tool After Discovering It Was Biased Against Women
Spotlight on HRM: Recruiting Digitally
Choosing Recruitment Sources
Evaluating the Recruitment Function
Summary
Terms for Review
Review and Discussion Questions
Short Case 5-1: RecruitRight
Case Study: Crown and Bull Pub: Screening Job
Applicants Based on
Applications and Social Media
1. CHAPTER 6 Selection
Learning Objectives
Strategic Significance of the Selection Function
Spotlight on Ethics: Posting an Ad for a Job That Does
Not Exist
Steps in the Selection of New Employees
Employment Interview
Spotlight on HRM: Resume Assistant Tool Connects to
LinkedIn’s Job
Openings Right From Microsoft Word
Evaluating the Selection
Summary
Terms for Review
Review and Discussion Questions
Short Case 6-1: A Selection Decision at Empire Inc.
Case Study: Trajectory Investments: Evaluating the
Selection Process in a
New Region
1. PART 4 Placing, Developing, and Evaluating Human
Resources
1. CHAPTER 7 Onboarding, Training and Development,
and Career
Planning
Learning Objectives
Strategic Importance of Onboarding, Training, and
Development
Onboarding
Training
Spotlight on HRM: Five Steps for Onboarding New
Employees Virtually
Employee Development
Evaluation of Training and Development
Spotlight on Ethics: Was It Really That Good?
Career Planning and Management
Summary
Terms for Review
Review and Discussion Questions
Short Case 7-1: Interest Inventories for Career
Planning
Case Study: Calico Industrial Furniture: A New Career
Planning Initiative
1. CHAPTER 8 Performance Management
Learning Objectives
Introduction to Performance Management
Performance Appraisal Purpose
The Performance Appraisal Process
Page viii
Spotlight on HRM: Management by Objectives at
Agilent Technologies
Spotlight on Ethics: Evaluating Your Boss’s
Performance
Communicating Feedback
Talent Management
Summary
Terms for Review
Review and Discussion Questions
Short Case 8-1: The Malfunctioning Regional Human
Resource Department
Case Study: Start Up Central: Performance Appraisal
Issues
1. PART 5 Motivating and Rewarding Human
Resources
1. CHAPTER 9 Compensation Management
Learning Objectives
Total Compensation Model
Objectives of Compensation Management
Determining Base Pay
Spotlight on Ethics: Job Evaluation and the Wage Gap
Variable Pay
Pay Equity
Spotlight on HRM: What Can Employers Do to Address
Gender Pay
Inequity?
Pay Secrecy
Summary
Terms for Review
Review and Discussion Questions
Short Case 9-1: Compensation Administration at
Reynolds Plastic Products
Case Study: Greener Environmental Services, Inc.:
Flexible Benefit
Program
1. CHAPTER 10 Employee Benefits
Learning Objectives
The Objectives of Benefits
Legally Required Benefits
Spotlight on Ethics: Today’s Decisions Can Become
Tomorrow’s Dilemmas
Voluntary Benefits
Spotlight on HRM: Four Steps to Building a Successful
Financial Wellness
Program
Flexible Benefits and Emerging Employee Assistance
Programs
Management of Voluntary Benefit and Service
Programs
Summary
Terms for Review
Review and Discussion Questions
Short Case 10-1: Low Uptake on Benefits at Blueprint
Technologies
Case Study: Aptech Medical Laboratories: Flexible
Benefit Program
1. PART 6 Maintaining High Performance
1. CHAPTER 11 Managing Employee Relations
Learning Objectives
Strategic Importance of Employee Relations Practices
Effective Employee Communication
Employee Counselling
Employee Discipline
Dismissal
Employee Rights
Spotlight on HRM: Termination Time
Employee Involvement
Spotlight on Ethics: The Ethics of Employee Monitoring
Job Security, Downsizing, and Employee Retention
Summary
Terms for Review
Review and Discussion Questions
Short Case 11-1: The High-Involvement Workplace
Dilemma
Case Study: Doan v. City of New Halidart: Carl Doan
Background
1. CHAPTER 12 Ensuring Health and Safety at the
Workplace
Learning Objectives
Workplace Injuries and Health Hazards
Federal and Provincial Safety Regulations
Page ix
Responsibility for Health and Safety
Spotlight on Ethics: A Question of Safety
Workplace Stress
Spotlight on HRM: Safety Issues in Planning for a
Pandemic or Emergency
Other Contemporary Safety Issues
Occupational Health and Safety Strategy
Summary
Terms for Review
Review and Discussion Questions
Short Case 12-1: Safety at Petro-Plus Quick Stop
Case Study: Perth Metro Transit
1. CHAPTER 13 The Union–Management Framework
Learning Objectives
Why Employees Seek Union Representation
Labour Unions: Goals and Structure
Trends in Union Membership
The Impact of Union Representation
Spotlight on HRM: Moving Toward Cooperation?
The Legal Environment
The Collective Bargaining Process
Spotlight on Ethics: Ethics and Refusing to Work
Negotiating a Collective Agreement
Administering the Collective Agreement
Public Sector Bargaining
Human Resource Practices in the Union Environment
Implications of Union Avoidance Approaches
Managing in a Union Environment
Summary
Terms for Review
Review and Discussion Questions
Short Case 13-1: My Work Was Done!
Case Study: Traveller Inn Hotels: Labour Management
Relations
WE Connections Cases
References
Glossary
Index
Chapter-by-Chapter Changes
Chapter 1: Introduces a new framework for the
content presented in the
book, and updates to all figures to be current with the
latest Canadian
workplace trends.
Chapter 2: Includes a new Spotlight on Ethics, short
case, and photos.
Chapter 3: A new short case and two longer cases
provide students with
current and relevant scenarios faced by HR
practitioners, highlighting the
balancing act of HR supply and demand.
Chapter 4: Significant revisions including a new
chapter outline, learning
objectives, Spotlight on HRM, Spotlight on Ethics, and
short case to reflect
the current state of the legal environment surrounding
HR practice in
Canada. The content is expanded to reflect the
increasing importance of
diversity, equity, and inclusion in Canadian
workplaces and the role of HR
policies to guide practice.
Chapter 5: Canadian companies from across the
country as well as global
companies (e.g., Facebook, Google) continue to
appear prominently. A new
Spotlight on Ethics and short case are provided.
Chapter 6: New Spotlights on HR and Ethics, short
case, and photos situated
in research and guidance on selection practices bring
the chapter material to
life.
Chapter 7: Provides new and revised figures, the
addition of learning theory,
further streamlining of content, and a new short case.
Chapter 8: Includes a new Spotlight on Ethics on
evaluating your manager’s
performance, enhanced clarity and conciseness of
content, and revised
figures.
Chapter 9: New framing around the total
compensation approach, revised
and new figures, well-known company examples, and
removal of some
advanced compensation material make this chapter
yet more relevant.
Chapter 10: Boutique-style benefits options and
benefit provider options
now available to Canadian employers are highlighted.
A new short case and
figures show how benefit practices are used by
employers.
Chapter 11: New examples expand on the Canadian
context and bring the
employee relations concepts in the chapter alive.
Chapter 12: A new health and safety case builds on
the previous 11 chapters.
A new individual chapter case highlights how
judgment in a critical moment
can lead to safety risks.
Chapter 13: New cases give students the opportunity
to examine a union
drive in a workplace and reactions of HR and
management to the union
drive. A new individual chapter case provides students
with the opportunity
to examine grievances in a hotel chain.
Key Features
In addition to new features, important key features
from previous editions have
been retained.
Cases—The text features an individual case and a
running case anchored to
material for every single chapter. The individual
chapter cases highlight unique
HR contexts and the strategic role of HR in today’s
organizations. Available on
Connect, the WE Connections cases feature a tech
start-up that is struggling with
human resources management challenges as the
company continues to grow. Both
of the cases allow the student to further learn about
how HR can make a
significant contribution to organizational success and
growth through the
application of chapter content.
Page xii
Spotlights—All chapters provide a Spotlight on HRM,
focusing on an emerging
practice, issue, or HR opportunity. Some Spotlights
from previous editions have
been retained at the request of reviewers; the new
ones reflect current trends and
practices.
Ethics Box—A significant feature is the Spotlight on
Ethics, in which an ethics
issue relevant to the chapter content is discussed.
Research—To assist students in making optimal use
of online resources for more
information on HR topics, HR-related websites are
provided throughout the text
and hotlinked in the ebook. To facilitate classes,
discussion questions are included
at the end of every chapter.
In-Text Glossary—Important terms and concepts are
highlighted with boldface
type in the text and also defined in the text in the
margins, allowing students to
find critical definitions at a glance. All terms appearing
in boldface are referenced
in the Terms for Review section at the end of each
chapter. They can also be found
in the Subject Index, highlighted in a secondary
colour. Finally, a full list of
glossary terms is also provided in the end matter of
the text.
Find the original Textbook (PDF) in the link below:
CLICK HERE