Precise fixes for the QuickBooks Outlook is
not responding issue
QuickBooks is a bookkeeping software that helps users with automated tax
calculations and creating tax forms. The software also allows users to share
documents and other financial data through email. But the software can sometimes
malfunction while sharing emails due to internal issues. QuickBooks outlook is not
responding message pops up when the software fails to integrate with Microsoft
Outlook for sharing emails. If you are also unable to send emails from your
QuickBooks due to this error, check out this complete blog to discover the causes of
this issue and the user actions required to tackle it from your system.
Reasons
You will run into this issue while sharing your emails due to the reasons mentioned
below-
1. The MAPI32.dll file has been damaged in your system drive and has
become unusable for QuickBooks.
2. The Windows account you use doesn’t have the required permissions to
access the internet or integrate with Windows applications.
3. QuickBooks gets blocked by security software when it tries to connect to
the internet to share emails.
Solutions
The methods listed below will help you fix the email-sharing issue in your QuickBooks-
Solution 1- Sign in from your Windows admin
account or Run QuickBooks as an Administrator
QuickBooks will likely develop this error due to restricted permissions to execute its
functions. The software might be forbidden from accessing the internet or using Windows
applications to perform its tasks. This will lead you to issues while you try to share emails
through the software. Microsoft Outlook may stop responding to QB requests, and the
software can crash after freezing for seconds. Use QuickBooks as Administrator to prevent
it from getting blocked again in the future1. Type QuickBooks in the search panel.
2. Right-click on the QuickBooks folder in the search results and tap Open file
location.
3. Right-click on the QuickBooks.exe file inside the folder and select Properties.
4. Go to the Compatibility tab and click the Run this program as
Administrator checkbox.
5. Save the settings by clicking on Apply and then Ok.
6. Reopen QuickBooks and try to send emails again.
If the software still fails to send an email, jump to the next solution.
Solution 2- Repair the damaged MAPI32.dll file
MAPI32.dll is a system configuration file of Windows required when any application
sends messages. If this file gets damaged, Microsoft Outlook gets directly affected
and fails to deliver emails. You’ll have to repair the file manually to ensure the software
doesn’t face any issues due to it. Here are the steps to fix the MAPI32.dll file1. Use the file explorer to go to C:\Windows\System32.
2. Click on the search panel and type ‘fixmapi.’
3. Run Fixmapi.exe from the search results and wait until the file is completely
repaired.
4. Retry sending emails from QuickBooks.
Outlook will start working and cause no issues while sharing emails through
QuickBooks.
Conclusion
This blog explains why QuickBooks outlook is not responding when you try to
send emails. The methods to eliminate this issue are also discussed in the blog, which
we expect you to use to make your QuickBooks error free again. If you face any
issues while applying the solutions, contact the QB support team at 1.855.738.2784.