Business Studies
SBA TASK MARKING GUIDELINE
BUSINESS STUDIES
GRADE : 10
TERM
:1
CASE STUDY MARKING GUIDELINE
YEAR
: 2024
This marking guideline consists of 7 pages
1
GRADE 10
Business Studies
2024 TERM 1 SBA TASK
GRADE 10
BUSINESS STUDIES GRADE 12 PROGRAMME OF ASSESSMENT
2024
TERM
1
TASK
1
FORM OF
ASSESSME
NT
CONTENT
Case Study At least 4 topics as per the ATP in Term 1
WEIGHTING
DATE
10
February/March 2024
10
February/March 2024
2
Controlled
Test
3
Presentation At least 4 topics as per the ATP of
Term 2
10
May 2024
4
Mid -year
Examination
P1: Business Environments
Business Operations
P2:Business Ventures
Business Roles
25
May 2024
3
5
Project
Term 3 topics as per the ATP
20
August 2024
4
6
Final
Examination
P1: Business Environments
Business Operations
P2: Business Ventures
Business Roles
75
October/November 202
2
The control test should cover all term 1
topics as per the ATP for Term 1
Business Studies
2024 TERM 1 SBA TASK
GRADE 10
Terms of references for a case study and
controlled test
CASE STUDY
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Teachers must provide learners with the topics on which the case study will be based for
assessment.
Learners to be given one week to collect resources on the topics
The case study must be administered and completed within two hours under controlled
conditions.
Case studies are a very good way of keeping the subject up to date and relevant.
Learners are presented with a real-life situation, a problem, or an incident related to the topic.
Each formal assessment task must consist of only one assessment activity
They should draw on their own experience or prior learning to interpret, analyse and solve a
problem or set of problems and make suggestion/s and or recommendation/s to defend their
arguments.
Case studies may be taken from newspaper articles, magazine articles, video clips, or radio
recordings and all sources must be acknowledged.
CONTROLLED TEST
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The control test must adhere to the following:
It must be completed by all classes in the same grade on the same day.
Where there is more than one teacher, an agreement must be reached on the scope as well
as the date and time of the test.
All learners write the same test under examination conditions.
The duration of the controlled test must be one and half hours for 100 marks.
The test must cover the different cognitive levels in examinations. See table on cognitive levels
under Examinations in the following section.
Include problem-solving questions.
The test must cover a range of integrated topics, as determined by the annual teaching plan
work schedule and the assessment plan.
Questions must comply with year-end examination standards.
Business Studies
1.1.1
1.1.2
2024 TERM 1 SBA TASK
GRADE 10
Quote from Case Study:
Vision: to provide food in a quick, pleasant setting that caters to cost-conscious, healthconscious people. √
Mission: to sell food in a fast, friendly environment that appeals to pride-conscious, healthminded consumers. √
Max (2)
Core values from the case study
CORE VALUES
1. Teamwork√√
2. Pricing and productivity√√
3. Privacy and Safety√√
4. Viability in the Long Run
MOTIVATIONS
We engage experienced, skilled
individuals who collaborate to achieve
our joint objectives√
Individual and group encouragement
must be used to boost productivity√
Product pricing is a combination of finetuning the cost-price relationship and
mixing market circumstances. √
The need for safety is vital for KFC. √
Corporate viability requires both shortand long-term planning. √
To guarantee that the company
remains valid even after a decade
requires constant attention to the
different trends and factors that will
help it remain in the market. √
Submax (4)
NOTE
1.
2.
3.
Submax (2)
Mark the first TWO (2) only.
The answer does not have to be in tabular format.
Award marks for the values even if the quotes were incomplete.
4.
Do not award marks for the motivations if the core values
were incorrectly identified.
Max (6)
1.1.3 Business environments
Components of micro environment and market environment from the
case study.
BUSINESS
COMPONENT/FEATURES
ENVIRONMENTS
1. Micro Environment.√√
Vision/Mission/Employees/Core
values. √
2. Market environment.√√
Customers/Suppliers. √
Submax (4)
Submax (2)
NOTE 1. Mark the first TWO (2) only.
2. The answer does not have to be in tabular format.
Max (6)
1.1.4 The purpose of the organisation culture
• It shows who report to whom and which department fall under which managers. √√
• The structure shows the flow of instruction and feedback in the business. √√
• Every business must be organised into a structure that show each person’s task, the
• level of authority and responsibility. √√
• It is the hierarchy to that shows the position of management, the departments, and its
• employees. √√
Business Studies
•
•
•
•
•
•
1.1.5
2024 TERM 1 SBA TASK
GRADE 10
Helps in ensuring the smooth and effective functioning of the business. √√
Work happens with precise co-ordination√ with minimum wastage of resources. √√
Helps the business to work towards its goals. √√
Show the connection between various positions and tasks in the business. √√
It describes the coordination between various departments in the business. √√
Any other relevant answer related to the purpose of the organisational structure.
Max (4)
Levels of management
Plan the future of the business. √
Manage change in the business environment. √
Plan the activities of the business. √
Gives direction to the vision, mission, goals and objectives. √
Middle management
Controls the people and processes in the business. √
It is the link between top management and lower-level management. √
Pass information from top management to lower management. √
Focuses on how the business will carry out the strategic decisions√
Acquire resources needed in their department√
Lower management
Make routine activities. √
Plan the daily activities. √
Set individual objectives for workers working under him/her. √
Offer feedback and suggestions to middle management. √
Implement the objectives of the middle management. √
They motivate and guide workers. √
Any other relevant answer related to the responsibility of the level of management.
(2)
(2)
Max (6)
1.1.6 The difference between management and leadership
LEADERSHIP
Leaders inspire other people√√
MANAGEMENT
Managers ensures that tasks given to
subordinates are completed√√
People orientated√√
Uses motivational approach√√
Uses motivational approach√√
A leader does not hold a managerial
position√√
Leadership is the process of inspiring and
influencing other to achieve business
goals√√
Influences human behaviour√√
Communicates by means of
interaction/behaviour/vision/values/
charisma. √√
Leaders are born with natural/ instinctive
leadership skills√√
Lead by example/trust/respect√√
Task orientated√√
Uses Instructional approach√√
Uses Instructional approach√√
Managers hold a managerial position in
the business√√
Management is the process of achieving
business goals√√
Guides human behaviour√√
Communicates through management
functions, e.g. line function. √√
A person becomes a manager because
he/she is appointed in the position√√
Manage by planning/organising/leading
and controlling√√
Any other relevant answer related to
Any other relevant answer related to
leadership
management
Submax (4)
Submax (4)
NOTE:
1.
The answer does not have to be in a tabular format
Business Studies
2.
3.
2024 TERM 1 SBA TASK
GRADE 10
The difference does not have to link, but must be clear.
Award a maximum of FOUR (4) marks if the difference is not clear/
Mark either leadership or management only.
Max (8)
1.1.7 Act from the case study
Consumer Protection Act.√√
1.1.8
Max (2)
Impact of the Consumer Protection Act on businesses.
Positives/Advantages
Businesses may be safeguarded√ from dishonest competitors. √
Businesses may be protected √if they are regarded as consumers. √
Businesses may build a good image√ if they ensure that they do not violate consumer
rights. √
Prevents larger businesses√ from undermining smaller ones. √
May gain consumer loyalty, √ if they comply with CPA. √
Enables businesses to resolve disputes √fairly through the National Consumer
Commission/Consumer Court/Industrial Ombudsmen. √
Any other relevant answer answer related to the positive impact of CPA on businesses.
AND/OR
1.1.9
Negatives/Disadvantages
Confidential business information√ may become available to competitors. √
Penalties for non-compliance√ may be very high√.
Businesses may feel unnecessarily√ burdened by legal processes. √
They have to disclose more information√ about their products and processes/services√
Staff need to be trained /Legal experts need to be consulted, √ which can increase costs
conducted.
Any other relevant answer related to the negative impact of CPA on business.
Max (4)
Differences between quality control and quality assurance
QUALITY CONTROL
QUALITY ASSURANCE
Inspection of the final product√ to
ensure that it meets the required
standards. √
Includes setting
targets/measuring √performance
and taking corrective measures. √
Submax(4)
Carried out during and after the production
process√ to ensure required standards have been
met at every stage of the process√
Ensure that every process aims to get the product
right the first time√ and prevent mistakes from
happening again. √
Submax (4)
Differences between quality control and quality management
QUALITY CONTROL
QUALITY MANAGEMENT
Inspection of the final product√ to
ensure that it meets the required
standards. √
Includes setting
targets/measuring √performance
and taking corrective measures. √
Any other relevant answer related
to quality control.
Submax(4)
Techniques/ tools used to design/√improve the
quality of a product. √
Can be used to accountability √with each of the
business functions. √
Aims to ensure that the quality of goods/services
is consistent/√focus on the means to achieve
consistency √
Any other relevant answer related to quality
management.
Submax (4)
Business Studies
2024 TERM 1 SBA TASK
GRADE 10
Max (8)
NOTE: 1.
2.
3.
The answer does not have to be in a tabular format.
The differences do not have to link but must be clear.
Award a maximum of FOUR (4) if the differences are not clear/ Mark quality
control or quality assurance/ quality management only.
Max (8)
1.1.10 Quality indicators of the general management function
The general management function develop/Implement/Monitor effective strategic plans. √√
Set direction and establish priorities for their business. √√
Effectively communicate shared vision, mission and values. √√
Take responsibility for setting direction and prioritising responsibilities. √√
Ensure that employees have the necessary resource to do the work√√
Ensure that all departments/the business meet their deadlines/targets√√
Learn about/understand changes in the business environment on an on-going basis. √√
Be prepared to set an example of the behaviour that is expected from employees in terms
of ethics/professionalism as well as productivity. √√
Any other relevant answer related to the quality indicators of the general management
Max (6)
TOTAL MARK [50]
Business Studies GRADE 10 SBA TASK MARKING GUIDELINE 2024
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