Reliably Resolve QuickBooks Error 12002
with Easy Steps
One of the many common payroll errors, the QuickBooks error 12002, arises when
there are issues with the payroll update process. This error code can occur when the
Internet Explorer settings are incorrect, or there are issues with the firewall setup,
among other possible reasons. If you are encountering the QuickBooks error code
12002, you need to follow the reasons and solutions provided below to address it
once and for all.
If you are having trouble understanding the steps or resolving the error code
on your own, you can reach out to us at 1.855.738.2784 to get direct
assistance from our professional team.
Possible Triggers Leading to the
QuickBooks Desktop Error 12002
QuickBooks error message 12002 can arise due to the common reasons and causes
mentioned below –
1. The Internet Explorer settings are incorrect or misconfigured, which is interfering with
the QB update process.
2. You are not using Internet Explorer as your default browser for QuickBooks, which is
causing compatibility issues while running the updates.
3. Your QuickBooks Desktop installation process is incomplete or faulty, and the
installation files might be broken or damaged.
4. Windows firewall or an anti-virus program is causing an obstruction while running the
payroll updates in QuickBooks.
5. The internet connectivity is poor or unstable, which is preventing the QB updates from
being installed.
Troubleshooting Solutions to Dismiss the
QuickBooks Payroll Error 12002
QuickBooks payroll update error 12002 can be easily removed by using the solutions
provided below –
Solution 1 – Perform an Internet Configuration from
the Connections Menu
You can address the QB error code 12002 by reconfiguring the internet settings.
1. Open Internet Explorer and click the Gear icon to select Internet Options, and go to the
Security tab.
2. Click the Globe icon and set the security to Medium, followed by accessing the
Connections tab.
3. Choose Never Dial a Connection and click OK, and from the LAN settings, checkmark
the Automatically Detect Settings option and deselect the Use a Proxy Server box.
4. Enter the correct Address and set the Port number as 80, followed by going to the
Advanced tab.
5. Click Restore Advanced Settings to checkmark the Use TLS 1.2 checkbox and exit
Internet Explorer to restart Windows.
6. Lastly, try to run the payroll update once again and check the status of the 12002 error
message.
Solution 2 – Set Internet Explorer as your Default
Browser from the Programs Tab
You need to run the payroll updates by using Internet Explorer as your default
browser.
1. Double-click the Internet Explorer option and hit the Gear icon from the Explorer
window to choose Internet Options.
2. Go to the Programs tab, and under the Default Web Browser, click the Make
Default button and hit OK to save the changes.
Conclusion
QuickBooks error 12002 can be reliably rectified by using the methods provided in
this article. If the error code persists, you can call us at 1.855.738.2784 to get
assistance from our team of QB experts.