April 2018 CURRICULUM VITAE PERCY SIFISO DUBE 98 JACKSON COVE, ELANDSROCK NATURE ESTATE, ALBERTON, JHB. +2774 030 5720; percy.dube25@yahoo.com Linked: https://www.linkedin.com/in/percy-dube-420853158/ PERSONAL PROFILE Percy has been employed in Credit and Risk Management and then directly involved in Debt Collection industry since 2008. Percy is well-spoken and is able to think on his feet. He is dynamic, hardworking and is an engaging manager who understands the importance of working closely with his supervisors and agents in order to satisfy client SLAs as well as company expectations. Percy has demonstrated strong leadership skills together with the tenacity required to get the most demanding jobs done, on time and within budget. PERSONAL INFORMATION Name: Percy Sifiso Dube (MR) Date of Birth: 05 March 1983 Address: 98 Jackson Cove, Elandsrock Nature estate, South Crest, Alberton 1449 Contact: 074 030 5720 Email: percy.dube25@yahoo.com Driver’s license: Code 8 (Code B - Own Car) KEY COMPETENCIES ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Interpret and Manage Conflict in the workplace Performance Management for line managers (Efficiency and Effectiveness Management) Leadership within the workplace Staff management and management of poorly performing staff members Planning and Organisation Debt Collection techniques and Analysis (Collections Strategies and Procedures) Credit policy & Credit Decision Management Customer Services systems and techniques Occupational Health and Safety Act (OHASA) Verification systems ( ITC, XDS, Compuscan and Experian) National Credit Act (NCA) Consumer Protection Act (CPA) Analytical and attention to detail Works well in a team Quality oriented Time management KEY SKILLS ● ● ● ● QlikView Vicci Dialing system Davox dailing System Microsoft Office o Excel o Word o PowerPoint o Interpret and Manage Conflict in the workplace EDUCATION Secondary Education Name of School: Bonginsimbi Comprehensive High School Subject(s) passed: Accounting HG, B Economics HG, Economics HG Mathematics SG Tertiary Education Name of institution: University of South Africa (UNISA) Qualification: Bachelor of Commerce: B.Com – Law Status: 2nd /3rd Year Level (Currently Studying) Name of Institution: South African School of Paralegal Studies (2013 – 2014) Qualification: Commercial Law diploma (Paralegal Studies) Completed Modules: Debt Collection (National Credit act, Consumer Protection act, Magistrate Court act), Criminal law & Procedure, Wills and Estate, Property Law & Conveyancing, Business Law (Contract Law, Corporate Law, Labour law), Civil Litigation & Procedure Website: www.Paralegalstudies.co.za College Contacts: (+27) 018 786 1872;vzylprokels@lantic.net; vzylprok@lantic.net Name of Institution: Moonstone Name of the examination: FAIS - First Level Regulatory Examination: Representatives (RE-5) Result Status Pass (First Level Regulatory Examination) Exam Venue: Contact details: 2nd Floor, Room 221 - Sandton, Benmore Gardens Shopping Centre +27 21 883 8000 (Fax): +27 21 883 8005 WORK EXPERIENCE Employer Period Position Held : CSS Credit Solutions Services : Sept 2015 to date : Call Centre Operations Manager Employer Period Position Held : Brooks & Luyt Inc. : July 2012 to Aug 2015 : Call Centre Supervisor Reason for leaving : Promoted to Call Centre Manager Employer Period Position Held : Old Mutual Financial Services : Jan 2012 to Jun 2012 : Financial Adviser/Planner Reason for leaving : Financial Stability Employer Period Position Held : EDCON Financial Services : April 2009 to Dec 2011 : Collections Team Manager Reason for leaving : Financial Stability Employer Period Position Held : EDCON Financial Services : Sep 2008 to Feb 2009 : Project Team Leader Reason for leaving : Promoted to Team Manager Employer Period Position Held : EDCON Financial Services : Sep 2008 to Feb 2009 : Consultant Reason for leaving : Promoted to Project Team Leader REFERENCES Benjamin Muller Contacts Email : Senior Operations Manager – CSS CREDIT SOLUTIONS : (W) 011 543 9334 / 082 485 1168 : Bmuller@brooksluyt.co.za Ina Strydom Contacts Email : HR Manager - CSS CREDIT SOLUTIONS : (W) 011 543 9043 / 082 661 8713 : IStrydom@csssolutions.co.za Mrs Alice Tyler Contacts Email : Old Mutual PFA – Sales Manager : (W) 011 305 7047 (C) 0763725604 : ataylor@oldmutual.co.za Lerato Nonyane Company Contacts : Human Resources Manager : EDCON Financial Services : 071 505 5571
