Download Genesys GCX-WFM Exam Dumps for Best Preparation
Exam
:
GCX-WFM
Title
: Cloud CX Workforce
Management Certification
https://www.passcert.com/GCX-WFM.html
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Download Genesys GCX-WFM Exam Dumps for Best Preparation
1.Which of the following attributes are assigned to agents to ensure that interactions are routed to the
most appropriate agent? (Choose two options)
A. Skills
B. Languages
C. Desire to Use
D. A Score
Answer: AB
2.Which two features are accessible within the forecast editor? (Choose two)
A. Adjusting forecasted call volumes
B. Setting agent skill priorities
C. Adding historical adherence data
D. Modifying forecast data based on trends
Answer: AD
3.In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
A. Submit for approval
B. Validate and save the work plan
C. Assign to the Agent Manager
D. Configure Real-Time Adherence
Answer: B
4.Who has the necessary permissions to cancel time-off requests?
A. Supervisor
B. Administrator
C. Agent
D. User
Answer: C
5.In Genesys Cloud, a load-based schedule is generated based on:
A. Agent skill levels
B. Anticipated call volume and demand
C. Adherence history
D. Quality monitoring data
Answer: B
6.What is the primary function of a work plan in Genesys Cloud?
A. To assign specific call tasks to agents
B. To define shifts and work patterns for agents
C. To monitor real-time adherence
D. To manage call quality metrics
Answer: B
7.What is the purpose of the Schedule Editor in Genesys Cloud?
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Download Genesys GCX-WFM Exam Dumps for Best Preparation
A. To manage adherence reports
B. To create and adjust agent schedules based on business needs
C. To configure quality monitoring for interactions
D. To track agent skills and certifications
Answer: B
8.Which two tasks can be managed within the Management Unit in workforce management? (Choose
two)
A. Create schedules
B. Define the maximum work hours for agents
C. Assign phone numbers to agents
D. Monitor call quality
Answer: AB
9.How can an administrator deny a time-off request in Genesys Cloud?
A. Through the Activity Code Editor
B. Using the Real-Time Adherence Monitor
C. Within the Time-Off Requests Page
D. By altering the Schedule Forecast
Answer: C
10.What is the primary use of intraday monitoring?
A. To view agent adherence on a weekly basis
B. To compare adherence between departments
C. To monitor current day’s adherence and activity
D. To adjust agent roles
Answer: C
11.In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to
manage requests effectively? (Choose two)
A. Approve or deny time-off requests
B. Adjust shift adherence for time-off requests
C. View agent availability during the requested period
D. Synchronize requests with real-time adherence data
Answer: AC
12.In Genesys Cloud, which two functions can the historical adherence report provide to help improve
workforce management? (Choose two)
A. Identifying recurring non-adherence trends
B. Modifying forecast data for future adherence planning
C. Analyzing adherence at specific times of day
D. Directly adjusting future agent schedules
Answer: AC
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