Orientation on the Grant of
COVID-19 Health Emergency Allowance
Management Services Team
19 September 2022
Supplemental Guidelines on the Grant of HEA
New Guidelines
Old Guidelines
1. AO No. 2022-0039: Grant of HEA to Eligible Public and
Private HCWs and Non-HCWs During the COVID-19 Pandemic
Pursuant to the IRR of RA 11712
DOH-DBM Joint Circular
No. 2022-0001
2. AO No. 2022-0001-A: Amendment to Administrative Order
No. 2022-0001 on the Guidelines on COVID-19 Risk Exposure
Classification of Health Care Workers
Administrative Order No.
2022-0001
3. DM No. 2022-0390: Implementation of the Health
Emergency Allowance Processing System (HEAPS) for the
Grant of Health Emergency Allowance (HEA) for Eligible
Public and Private HCWs and Non-HCWs
Department Memorandum
No. 2022-0126
4. DM No. 2022-0398: Transition of OCAIS to HEAPS for the
Processing of the Grant of HEA
Department of Health, Philippines
Key Points
HEA TO REPLACE
OCA
●
The grant of HEA shall be in place of the One COVID-19
RETROACTIVE
EFFECT
●
all eligible HCWs and non-HCWs, regardless of employment
status, rendering services during the COVID-19 pandemic, from
01 July 2021 until the state of public health emergency is
lifted
EXPANDED
POPULATION
1. Outsourced personnel hired under an institutional or individual
contract of service or job order basis who are similarly exposed to
COVID-19
2. BHWs in BHERTS
3. Personnel in Health-Related Establishments
NEW PROCESSING
SYSTEM
●
Allowance (OCA), and in addition to other existing benefits that
the HCWs and non-HCWs receive, subject to the availability of
funds.
Health Emergency Allowance Processing System (HEAPS)
○ Amended CREC guidelines (AO 2022-0001-A)
○ New CREC template (version 8)
Department of Health,○Philippines
New computation for HEA
Administrative Order No. 2022-0039
Supplemental Guidelines on the Grant of HEA
to Eligible Public and Private HCW and nonHCWs During the COVID-19 Pandemic
Pursuant to the IRR of RA 11712
Management Services Team
19 September 2022
INCLUSION CRITERIA
1. HCWs and non-HCWs are either of the following:
a. occupying regular (permanent or temporary), contractual, or casual
positions, whether full-time or part-time
b. engaged through contract of service (COS), including but not limited to
regular, active, visiting, affiliate, honorary, medical or one-peso
consultants, and job order (JO), as certified by the head of the facility
c. outsourced personnel hired under institutional COS or JO basis assigned in
health facilities
d. duly accredited and/or registered BHWs in the DOH National BHW Registry
(or with documentation from local health board or Municipal/City Registration
and Accreditation Committee of assignment in BHERTs or their successor
entities)
1. assigned to health facilities involved in the COVID-19 response in line with
the NAP Against COVID-19 PDITR+ strategies
1. physically report for work at their assigned work stations in health facilities on
the prescribed official working hours, as authorized by the head of the agency/office
Department of Health, Philippines
COMPUTATION
1. Risk Classification (based on AO 2022-0001-A)
COVID-19 Risk Exposure Classification
Rate
High
Php 9,000.00
Medium
Php 6,000.00
Low
Php 3,000.00
1. Number of Hours Physically Reported to Work
a. full rate granted to those who physically rendered their service in a month
for at least ninety-six (96) hours, otherwise will be pro-rated
b. if with different risk classifications, HEA will be in direct proportion to
the hours of services physically rendered under each risk
classification (bit.ly/HEAcalculator)
c. hours in WFH or official business outside the facility to perform nonCOVID-19 related services shall not be counted
Department of Health, Philippines
OTHER GUIDELINES
1. If personnel reports to more than
one health facility
COVID-19 response:
involved
in
a. they shall only be listed under
one facility’s CREC report
a. they reserve the right to choose
which facility they prefer to be listed
under to claim their HEA, provided
proper documentation (ANNEX
A) is presented to the chosen
health facility to allow proper
verification of information to be
included in the CREC report
a. HEA shall be in direct proportion
to the services rendered and will
not exceed PhP 9,000.00 for high
risk, PhP 6,000
for medium
risk, and
Department
of Health,
Philippines
PhP 3,000 for low risk
OTHER GUIDELINES
1. The HEA of personnel whose mandated roles and responsibilities are not
involved in COVID-19 response but are assigned for a certain number
of hours in health facilities involved in COVID-19 response shall be
based only on the number of hours physically rendered on such health
facilities involved in COVID-19 response.
1. The HEA of an eligible DOH Office/Hospital/Drug Abuse Treatment and
Rehabilitation Center (DATRC) personnel detailed to another government
health facility shall be granted by the parent agency. On the other hand, the
HEA of an eligible non-DOH Office/Hospital/DATRC personnel detailed to
another government office/agency shall be granted by the receiving agency.
1. Eligible public or private HCW or non-HCWs who are compulsory retirees or
service extensions may be granted the HEA, subject to the pertinent conditions
and guidelines in this issuance.
Department of Health, Philippines
OTHER GUIDELINES
1. The HEA shall be subject to existing taxation laws.
1. All issues arising from the grant of HEA to public and private HCWs and nonHCWs assigned to health facilities involved in COVID-19 response shall be
resolved exclusively by the Grievance Board, established by the DOH, as
prescribed by the IRR of RA No. 11712.
Department of Health, Philippines
EXCLUSION CRITERIA
1. Consultants and experts engaged for a limited period to perform specific activities or
services with expected outputs except medical consultants as mentioned in
Section V.A.1.b;
2. Laborers engaged through job contracts (pakyaw) and those paid on piecework
basis;
3. Volunteers (except BHWs), student interns, and apprentices;
4. Individuals, and groups of individuals whose services are engaged through COS or
JO, including BHWs, who are NOT assigned in health facilities involved in COVID-19
response;
5. HCWs and non-HCWs assigned in health-related establishments NOT duly licensed or
designated by the DOH for COVID-19;
6. Those personnel who are in work-from-home arrangements for the entire month;
and
7. Those who are under quarantine and/or treatment due to COVID-19 and have not
rendered actual physical services in health facilities for the entire month.
Department of Health, Philippines
HEAPS
1. All processing for the provision of HEA, starting from master listing of HCWs
and non-HCWs, submission of CREC reports, up to the processing of HEA forms
and reporting of the disbursement of the HEA shall be done through the
Health Emergency Allowance Processing System (HEAPS), formerly
known as the One COVID-19 Allowance Information System (OCAIS).
a. The CREC Report shall serve as the masterlist of HCWs and non-HCWs in health
facilities. Likewise, it shall be the basis for the identification of eligible HCWs and nonHCWs
for
the
allocation
of
funds.
b. The official HEA forms and updates on the release of HEA funds shall be generated
through the HEAPS.
a. Refer to DM 2022-0390 for the guidelines on the implementation of HEAPS.
Department of Health, Philippines
Administrative Order No. 2022-0001-A
Amendment to Administrative Order No.
2022-0001 on the Guidelines on COVID-19
Risk Exposure Classification of Health Care
Workers
Management Services Team
19 September 2022
Section V.B.
B. COVID-19 exposure shall be classified into three risk categories: low risk, moderate risk,
and high risk based on the following definition from Republic Act No. 11712 or the Public
Health Emergency Benefits and Allowances for Health Care Workers Act:
1. High Risk - health workers entering a COVID-19 patient’s room to directly provide
care for patients involving aerosol-generating procedures such as intubation, cough
induction procedures, bronchoscopes, dental procedures and exams, or invasive
specimen collection, as well as those collecting or handling specimens from known or
suspected
COVID-19
patients;
2. Medium Risk - health workers within the health facility that are providing direct
physical care to the general public who are not known or suspected COVID-19
patients and are working at busy staff work areas within a health facility; and
3. Low Risk - health workers performing administrative duties in non-public areas of
health facilities, away from other staff members or away from patients, otherwise
known as “clean areas”.
Department of Health, Philippines
Section V.C.
C. Based on the type of health facility where the HCW is employed, assigned, or detailed,
risk shall be classified as follows:
Type of Health Facility
Points
Hospital, regardless of level of service
3
Temporary Treatment and Monitoring Facility (TTMF), Isolation/Quarantine
facility
3
Testing Center and/or Laboratory, Swabbing Site
3
Vaccination Site, duly authorized by the DOH or local government units
2
Rural Health Unit, Barangay Health Station, Primary Care Facilities (including
infirmary), Treatment and Rehabilitation Centers, Birthing Clinic, Ambulatory
Clinic, and Health-Related Establishment
2
DOH-Central Office (CO), Center for Health Development (CHD), Attached
Agencies, Provincial/City Health Office, and Local Government Health Office
1
Department of Health, Philippines
Section V.D.
D. Based on the work setting where the HCW performs their assigned functions, risk shall be
classified as follows:
Work Setting
Points
Clinical Area
a. COVID-19 Area (catering to confirmed COVID-19 cases)
3
a. Other Clinical Area (catering to non-COVID-19 cases, including
suspect or probable)
2
Non-Clinical Area (including administrative offices)
1
1. For the purposes of this issuance, clinical area is defined as specific areas in a
health facility devoted to the diagnosis, treatment, and care of patients on an inpatient, out-patient, or day-care basis.
Department of Health, Philippines
Section V.E.
E. Based on the nature of work done by the HCW, risk shall be classified as follows:
Nature of Work
Points
Direct Care to confirmed COVID-19 Patients
3
Direct Care to Non-COVID-19 (including suspect or probable)
Patients
2
Technical and Support Staff
1
1. For the purposes of this issuance, direct care is defined as performance of clinical
procedures or custodial care to patients face-to-face for the purpose of diagnosis,
treatment or ongoing care.
Department of Health, Philippines
Section V.E.
E. The overall COVID-19 Risk Exposure Classification of the HCW shall be derived from the
total scores of the above mentioned parameters guided by the following:
Total Score
Over-all Risk Classification
3-4 points
Low
5-7 points
Medium
8-9 points
High
Department of Health, Philippines
Section V, Items G and I
G. The CREC Scorecard results shall be the basis of health resource allocation and provision
of the COVID-19 Health Emergency Allowance (HEA), subject to pertinent conditions and
guidelines of relevant issuances. The HCW and non-HCW listed in the CREC Report as
submitted by the health facility shall be subject for validation through the Health
Emergency Allowance Processing System (HEAPS) in accordance to eligibility criteria of
pertinent guidelines.
I. DOH-CO and Centers For Health Development (CHD) shall be considered as one health
facility and shall be classified as Low Risk. In cases where personnel may be classified as
having medium or high risk based on the criteria specified above, their respective head of
office shall submit an attestation form confirming their risk and involvement in COVID-I9
response.
Department of Health, Philippines
Department Memorandum No. 2022-0390
Implementation of the HEAPS
for the Grant of HEA
Management Services Team
19 September 2022
General Guidelines
A. The OCAIS shall be modified to HEAPS and shall adopt all of its functionalities and
features including the following but not limited to: (a) database; (b) user accounts and
access; (c) CREC and OCA submitted (d) submission, validation, approval and disbursement
process flow as indicated in the DM 2022-0126: “Implementation of the One COVID-19
Allowance Information System (OCAIS) for the Processing of One COVID-19 Allowance
(OCA) for Eligible Public and Private Health Care Workers (HCWs) and Non-HCWs with the
exception of some updates following the R.A. 11712: “Public Health Emergency Benefits and
Allowances for Health Care Workers Act” and its implementing rules and regulations and
supplemental guidelines.
A. The MST shall oversee the implementation for the grant of HEA to eligible public and
private HCWs and non-HCWs in health facilities involved in COVID-19 response.
A. The whole process of registration in the HEAPS, approval of the CREC report and generation
of HEA shall be guided by the flow chart in Annex A.
Department of Health, Philippines
Specific Guidelines
A. Registration to the OCAIS
A. Submission of CREC Reports
B. Validation of CREC Reports
A. Processing of HEA Forms
B. Appeals
Department of Health, Philippines
KEY POINTS
PROCESS
KEY POINTS
Registration
-
CHD to approve/disapprove registration of new health facilities (based on
validity of submitted documents)
Submission
-
Only CREC template version 8 will be accepted by HEAPS
Always check duly accomplished Attestation Form
Validation
-
Validate CREC reports based on AO 2022-0001-A
Always attached duly accomplished Attestation Form
Disapproved CREC reports at this level may still be modified by the health
facility
Processing
-
All approved HEA forms are considered official and final and may no
longer be modified/deleted
Appeals
-
Only approved appeals shall be processed
Only 1 appeal may be submitted per month covered
Department of Health, Philippines
REGISTRATION
The eligible health facilities defined in the IRR of RA 11712
shall
register
in
HEAPS
through
https://heaps.doh.gov.ph.
Facilities
previously
registered in the OCAIS do not need to be registered
again in the HEAPS.
ATTACHMENTS:
licensed
health
facilities
(hospitals,
infirmaries, diagnostic laboratories, COVID-19 testing
laboratories, birthing
homes, dialysis centers/clinics,
ambulatory surgical clinics, blood centers and psychiatric
facilities)
health facilities that may operate
without a license
1.
2.
LTO
Letter of Intent (LOI)
1.
LOI
1.
Certification
from
respective
CHD/MOH
designating the facility
for COVID-19 response
LOI
(Provincial/City/Municipal Health Offices, rural health units,
barangay health stations, vaccination sites, TTMFs, etc)
health-related
establishments designated by the Department of
Health for COVID-19 response
2.
Department
of Health,
Philippines
coordinate with RLED
eligible health
facilities
not found
in the system
The CHDs shall use the
submitted attachment/s as
a basis for the approval or
disapproval of the
registration.
SUBMISSION OF CREC REPORTS
1. Starting 26 September 2022, only CREC reports submitted using the new
template (Annex C) provided by the Management Services Team shall be
accepted by the system.
1. All users are instructed to accomplish the provided CREC template following the
provisions of AO No. 2022-0001-A.
1. The health facility shall submit their CREC report monthly following the prescribed
schedules and deadlines set by MST and shown in the landing page of the HEAPS
website. The encoded/uploaded CREC report must be submitted with the accomplished
Attestation form (Annex D.1) signed by the head of Human Resources and/or the head
of facility acknowledging the authenticity and correctness of the CREC report and that
he/she ensures that all the right processes were followed in its accomplishment.
Department of Health, Philippines
VALIDATION OF CREC REPORTS
Health Facility
Validator
Attachments
Private and LGU-owned
CHD/MOH, subject to spot
check by FICT
Attestation Form of CHD/MOH
validator (Annex D.2)
Assessment Form of FICT (Annex F)
CHD, DOH Hospital,
Sanitaria, TRC, MOH
FICT
Attestation Form of FICT validator
(Annex D.2)
DOH-CO, GOCC, PGH, PGC,
Attached Agency
MST
Attestation Form of MST validator
(Annex D.2)
*Disapproved CREC reports at this level may still be modified by the health facility
Department of Health, Philippines
PROCESSING OF HEA FORMS
1. Once a CREC report has been validated and forwarded to the MST for processing, it will
be checked for appropriateness and completeness of the attached documents. If errors
(e.g. wrong file, wrong date, no signature) are found in the attached documents, it will be
disapproved and shall be returned to the account of the concerned health facility.
1. Once CREC reports and its attached documents are found in order, the HEAPS shall
automatically compute the amount of HEA for each eligible HCW and non-HCW in the
health facility based on AO 2022-0001, as amended.
1. An official HEA form shall be generated for each approved CREC report, which shall be
available in the accounts of the concerned health facilities and respective CHDs/MOHBARMM and FICT. This form is considered official and final. This CANNOT be
returned to the health facilities for editing or modification. This form shall be duly
signed by the head of the health facility to include in the processing.
Department of Health, Philippines
PROCESSING OF HEA FORMS
4. The MST shall process sub-allotment/transfer of funds to all eligible health facilities based
on the official HEA forms generated by HEAPS.
4. The CHDs and MOH-BARMM shall transfer funds to the concerned health facility according
to the pertinent sub-allotment guidelines of the DOH.
4. Upon release of the sub-allotment advice (SAA) to the respective CHDs, DOH hospitals,
DATRCs, and sanitaria, and certificate of availability of funds (CAF) and cheque to MOHBARMM, GOCCs, PGH, PGC, NIH, and specialty hospitals, MST/CHDs shall click the
“Released HEA funds” button in the HEAPS upon the release date of HEA funds.
4. Upon receipt of the sub-allotted/transferred funds, the respective health facilities shall click
the “Received HEA funds” button in the HEAPS upon receiving the HEA funds.
Department of Health, Philippines
PROCESSING OF HEA FORMS
Department of Health, Philippines
APPEALS
Department of Health, Philippines
NATURE OF APPEAL
1. All validated and approved HEA forms are considered OFFICIAL and FINAL.
1. Only appeals of the following nature shall be accommodated by the AFMT:
i. Submission of a new list of personnel who were not included in the original
submitted CREC report for the month.
ii. Resubmission of the list of personnel who were initially excluded (with a 0
value in the generated OCA/HEA form) from the list of eligible health care or nonhealth care workers for the grant of HEA.
1. Appeals for corrections in the cadre, employment status, risk classification, and the
number of hours of services physically rendered shall NOT be accommodated. All
information in the submitted monthly CREC report is assumed to be correct and accurate
as attested to by the head of the facility in the uploaded attestation form.
1. Errors in the approved HEA form found during the process of disbursement of funds shall
be reported by the health facility in their fund utilization report that will be submitted to
the respective CHDs and the Financial and Management Service (FMS). Discrepancies in
the obligated amount and the actual disbursed amount shall be taken into account in the
allotment of funds for the succeeding months.
Department of Health, Philippines
1. Only one (1) CREC report for appeal is allowed to be submitted per month.
SUBMISSION OF APPEAL
DOH-CO, BOQ, Attached
CHD, MOH, DOH
Agencies,
GOCCs, PGH,
Hospital, TRC, Sanitaria
Department
of Health, Philippines
PGC addressed to MST-U
addressed to FICT-U
Private and LGU-owned
addressed to CHD
Director/MOH Minister
SUBMISSION OF APPEAL
Letter of Approval of
Department
of Health, Philippines
Appeal
(must be attached upon submission of new
CREC)
Letter of No Action to the
Appeal
Using the Request for Appeal in the HEAPS
1. Only appeals approved by the CHDs and/or MST in accordance with the provisions
outlined in the previous section will be processed in the HEAPS.
1. Requests for Appeal in the HEAPS must have the following attachments in order for them
to be processed:
a. CREC report using version 8 template (Annex C)
b. Updated and duly accomplished attestation form (Annex D.2)
c. Signed Letter of Approval of Appeal (Annex I.1)
1. Process to be demonstrated by KMITS
Department of Health, Philippines
ROLES AND RESPONSIBILITIES: CHD/MOH
1. Disseminate these guidelines to all public and private health facilities involved in COVID19 response;
2. Evaluate and approve the registration to the HEAPS of health facilities and
health-related establishments within their jurisdiction that are engaged in
COVID-19 response;
3. Review and approve the CREC reports submitted by private and LGU-owned facilities
under their jurisdiction;
4. Review and decide upon requests for appeal from all health facilities and healthrelated establishments within their jurisdiction who are registered in the HEAPS;
5. Monitor the compliance of their respective regions, including but not limited to the
following:
a. CREC accomplishment and submission; and
b. HEA processing, allocation, provision, and disbursement.
6. Conduct training on HEAPS with health facilities under their jurisdiction; and
7. Distribute all advisories issued by MST to all health facilities under their jurisdiction for
guidance.
Department of Health, Philippines
Department Memorandum No. 2022-0398
Transition of OCAIS to HEAPS for the
Processing of HEA
Management Services Team
19 September 2022
Schedule of Activities
16
September
Deadline of submission of all COVID-19 Risk Exposure Classification (CREC) reports for the months of January
to June 2022 using CREC Template version 7.
All submitted CREC reports by this day shall be processed using the guidelines for the grant of OCA as per DOH-DBM
Joint Circular No. 2022-0001.
If a submitted CREC report is disapproved after this day, the facility shall submit a new CREC report using the new
template on their scheduled date in the HEAPS.
19
September
Orientation by MST to CHDs and MOH-BARMM on the Supplemental Guidelines on the Grant of HEA and DEMO on
the Use of HEAPS
20
September
Orientation by MST to DOH Hospitals, Sanitaria, TRCs, GOCCs, PGH, PGC on the Supplemental Guidelines on the
Grant of HEA and DEMO on the Use of HEAPS
21
September
Orientation by MST to DOH-CO, Attached Agencies
22-23
September
The OCAIS website shall be inaccessible to all users in preparation for the launch of the HEAPS website.
Last day of processing of submitted CREC reports. All disapproved CREC reports by the end of this day shall be
resubmitted in the HEAPS using the new CREC template (bit.ly/3wPUp5P) and shall be processed using the guidelines
for the grant of HEA outlined in AO 2022-0039.
Department of Health, Philippines
Schedule of Activities
26
September
a. Official Launch of HEAPS (https://heaps.doh.gov.ph) at 9:00 AM. Please refer to Annex A for the initial schedule
of usage for each region. The schedules for the following months shall be posted in the landing page of the website.
a. Only CREC reports submitted using the new CREC template (bit.ly/3wPUp5P) provided by MST shall be accepted
by the system.
a. On their scheduled dates, the health facilities may submit the following CREC reports:
CREC Report
New CREC reports
Period Covered
July to December 2021
July 2022 onwards
New CREC reports and previously disapproved
CREC reports resubmitted using the new
template
January to June 2022
New CREC Reports with Approved Appeal
January to June 2022
a. All submitted CREC reports from this day onwards shall be processed using the guidelines for the grant of
HEA outlined in AO 2022-0039.
Department of Health, Philippines
Maraming salamat po!