Avaya 21260T Certification
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Avaya 21260T Exam Detail
Vendor
Exam Code
Full Exam Name
Number of Questions
Sample Questions
Practice Exams
Passing Score
Time Limit
Languages
Avaya
21260T
Avaya Administering Call Management
System
30
Avaya 21260T Sample Questions
Administering Avaya Call Management System
(ASAC-0021) Practice Test
70%
60 minutes
English
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How to Prepare for 21260T Administering
Call Management System Certification
❏Try to know about Administering Call Management System books.
❏Go through 21260T syllabus and try to cover each topic.
❏Go through Administering Call Management System sample questions which
will give you idea about the real exam.
❏Try to perform well on Avaya Administering Call Management System with
NWExam.com.
❏Identify the weak areas from 21260T syllabus and try to focus on those
topics.
❏Repeat 21260T online test and try to score 100% on www.nwexam.com
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Avaya 21260T Certification Syllabus
Topic
Administering Call Management System
- Administer the CMS Dictionary
- Administer ACDs
- Administer Split/Skill Call Profiles
- Administer VDNs
- Administer Vector Configuration
- Administer VDN Assignments
- Administer Call Work Codes
- Administer Trunk Groups
- Administer Exceptions
- Describe Avaya CMS Supervisor Interface and Basics.
- Describe the administration of exceptions and user permissions
- Describe the administration of agents and the call center
- Describe CMS Configuration changes.
- Define the process for scripting CMS operations
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Avaya
Administering Call
Management System
Certification
Questions and Answers
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01. What
Whichare
three
some
statements
potentialabout
challenges
network
when
characteristics
managing
multiple
are ACDs?
true? (Select two)
(Choose three.)
Option
a) Ensuring call distribution logic is consistent across all ACDs
b) Monitoring call traffic for ACDs using different configurations
c) Handling agent productivity across all ACDs
d) Managing hardware failures within ACD systems
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ANSWER:
a) Ensuring call distribution logic is
consistent across all ACDs
b) Monitoring call traffic for ACDs
using different configurations
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02. Why is it important to properly administer trunk
groups in a call center?
Option
a) To reduce system downtime
b) To optimize the bandwidth usage and call quality
c) To automate call transfer between agents
d) To increase agent login times
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ANSWER:
b) To optimize the bandwidth
usage and call quality
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03. How can vectors enhance the call management
process in a call center?
Option
Option
a) By controlling system hardware components
b) By automatically assigning agents to work shifts
c) By minimizing system downtime
d) By automating call flows and decision-making
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ANSWER:
d) By automating call flows and
decision-making
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04. When administering ACDs, what configuration
elements should be considered? (Select two)
Option
Option
a) Call routing rules
b) Server operating system compatibility
c) Agent skillset definitions
d) Data backup intervals
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ANSWER:
a) Call routing rules
c) Agent skillset definitions
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05. What are key considerations when administering
agents in a call center environment? (Select two)
Option
a)
Assigning agents to skill groups based on their
Option
experience
b) Monitoring the number of calls handled by each agent
c) Limiting agent access to only one call queue
d) Configuring agent work schedules within CMS
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ANSWER:
a) Assigning agents to skill groups
based on their experience
b) Monitoring the number of calls
handled by each agent
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Unique Features of Avaya 21260T Online Test:
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21260T online practice test.
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practice test.
● It is available for two months.
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page. Descriptions are given below.
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Unique Features Continued….
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More Info on Avaya Administering Call
Management System Certification
▶For more information on Avaya Administering Call Management
System certification please refer to FAQ.
▶The Avaya 21260T is increasingly becoming important for the
career of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
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