SESSION PLAN
Sector
: TOURISM
Qualification Title
: HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUESTS Module
Title
: PROVIDING HOUSEKEEPING SERVICES TO GUESTS
Learning Outcomes:
1. Identify and perform different housekeeping services
2. Handle housekeeping requests
3. Advice guest on room and housekeeping equipment
A. INTRODUCTION
The unit of competency Provide Housekeeping Services to Guest deals with the skills, knowledge and attitude required to
provide arrange of general housekeeping services to guests.
B. LEARNING ACTIVITIES
LO1: IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES.
Learning Content
Methods/
Presentation
Practice
Feedback
Resources
Strategies
Modular & Read Information Sheet
Answer SelfCompare
answers CBLM
Hotel Organization:
Discussion
1.1-1on
Housekeeping
Check
1.1-1
with
Answer
Key 1.1Department and Its
Organization
1
Functions
Answer Self- Check Compare
Modular & Read Information Sheet
answer CBLM
1.1-2
Discussion 1.1-2on
Scope
of
with Answer Key 1.1Housekeeping
2
Maintenance
Modular & Read Information Sheet 1.1- Answer Self- Check Compare answer with CBLM
1.1-3
Discussion 3on
Answer Key 1.1-3
Standards
of
Ideal
Housekeeping
Answer Self- Check Compare
Hotel Codes and
Modular & Read Information Sheet
answer CBLM
1.1-4
Regulations
Discussion 1.1-4on Hotel Codes and
with Answer Key 1.1Regulations
4
Time
Modular & Read Information Sheet 1.1- Answer Self- Check Compare
answer CBLM
5on
1.1-5
Discussion
with Answer Key 1.1Interpersonal
Skills:
5
Communication
and
Listening Skills
Film viewing View
video
on
Perform Task Sheet Evaluate Performance CBLM
Room Guest
1.1-5 on How to using
Performance
Room a guest
Criteria
Checklist 1.15
Answer
Self- Compare
Basic operational
Modular & Read Information Sheet
answer CBLM
Check1.1-6
skills on facilities and
Discussion 1.1-6on Basic Operational
with Answer Key 1.1equipment
Skills on Facilities and
6
Equipment
Demonstratio View
CBLM
PowerPoint
Perform
Evaluate
n
presentation on Operating
Operation Sheet
performance using
a Vacuum Cleaner
1.1-6 Operate
Performance criteria
vacuum cleaner
checklist1.1-6
Personal Hygiene
Answer
Self- Compare
Modular & Read Information Sheet
answer CBLM
Check1.1-7
Discussion 1.1-7on Personal Hygiene
with Answer Key 1.1and Good Grooming
7
Answer
SelfPreparing
Modular & Read Information Sheet 1.1Compare
answer CBLM
Check1.1-8
requisitions for
Discussio 8on Preparing Requisitions
with Answer Key 1.1Maintenance Services
n
for Maintenance Services
8
Interpersonal Skills:
Communication and
Listening Skills
Demonstratio
n
Perform Task Sheet Evaluate
1.1-8 on How to performance using
Accomplish
Performance Criteria
Stock
Requisition Checklist1.1- 8
and Issuance Form
CBLM
Identify different Working
Style and Personality Types;
Understanding
roles
and
responsibilities on a team;
Strategies
attitude
in
to
improve
the
my
workplace
(WRM on 21st Century Skills
NCII Module 2 and 4)
LO2: HANDLE HOUSEKEEPING REQUEST
Answer
Self- Compare
Housekeeping
Modular Read information Sheet 1.2answer CBLM
Check1.2-1
and Front Office
&
1on Housekeeping and front
with Answer Key 1.2Forms
Discussio office Forms
1
n
Modular Read Information Sheet 1.2-2 Answer
Self- Compare answer with CBLM
Handle Queries
Answer Key 1.2-2
&
on
Check1.2-2
through
Discussio Handling Queries
telephone, fax
n
machine, internet Demonstrat
Perform Task Sheet Evaluate performance CBLM
ion
1.2-2
using
and email
on How to
Performance
handle
Criteria
Telephone
Checklist1.2- 2
Queries
LO3 ADVISE GUESTS ON ROOM AND HOUSEKEEPING EQUIPMENT
Types and uses of
Self- Compare
Modular Read Information Sheet 1.3-1on Answer
answer CBLM
Types
Check1.3-1
housekeeping
&
with Answer key 1.3and uses of housekeeping
equipment
Discussio facilities and equipment
1
n
Self- Compare
Safety measures
Modular Read Information Sheet 1.3-2on Answer
answer CBLM
Check1.3-2
in handling
&
Safety measures
with Answer key
In
handling
housekeeping
1.3-2
housekeeping
Discussio
equipment
equipment
n
Demonstrat
ion
Perform Task Sheet
1.3-2 on advice
guest on the use of
housekeeping
equipment
Evaluate
performance
using
Performance
Criteria1.3-2
CBLM
C.
ASSESSMENT PLAN

Written Test: at the end of every information, self-check activity must be done to check if the students acquired the necessary knowledge
 Housekeeping Organization
 Interpersonal Skills: Communication and Listening Skills
 Scope of Housekeeping Maintenance
 Basic Operational Skills on Facilities and Equipment
 Standards of Ideal Housekeeping
 Personal Hygiene
 Hotel Codes and Regulations
 Preparing Requisitions for Maintenance Service
 Actual Demonstration/Interview
 Rooming a Guest
 Operate a Vacuum Cleaner
D.
TEACHER’S SELF REFLECTION ON THE SESSION
The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of learning and
evaluation methodology and aids in a well-maintained training facility. It enhances the capacity of the trainer to facilitate
the training.