© QUALITY COUNCIL OF INDIANA
CQA 2012
INTRO-1 (1)
THE
QUALITY AUDITOR
PRIMER
Eighth Edition - June, 2012
© by Quality Council of Indiana - All rights reserved.
Bill Wortman
Quality Council of Indiana
602 West Paris Avenue
West Terre Haute, IN 47885
TEL: 800-660-4215
FAX: 812-533-4216
qci@qualitycouncil.com
http://www.qualitycouncil.com
007
© QUALITY COUNCIL OF INDIANA
CQA 2012
INTRO-7 (2)
CQA Primer Content Outline
I. CERTIFICATION OVERVIEW . . . . . . . . . . . . . . . . . I-1
CERTIFIED AUDITOR EXAM . . . . . . . . . . . . . . . . . I-2
CQA BODY OF KNOWLEDGE . . . . . . . . . . . . . . . . I-5
CQA PRIMER CONTENT VS BOK . . . . . . . . . . . . I-16
II. AUDITING FUNDAMENTALS . . . . . . . . . . . . . . . . II-1
QUALITY & AUDITING TERMS . . . . . . . . . . . . . . . II-2
AUDIT TYPES . . . . . . . . . . . . . . . . . . . . . . . . . . . . II-12
METHODS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . II-12
RELATIONSHIPS . . . . . . . . . . . . . . . . . . . . . . . . II-18
PURPOSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . II-20
COMMON ELEMENTS . . . . . . . . . . . . . . . . . . . . II-24
AUDIT PURPOSE & SCOPE . . . . . . . . . . . . . . . . . II-25
AUDIT BENEFITS . . . . . . . . . . . . . . . . . . . . . . . II-26
AUDIT CRITERIA . . . . . . . . . . . . . . . . . . . . . . . . . . II-27
AUDIT RESPONSIBILITIES . . . . . . . . . . . . . . . . . II-35
PROFESSIONAL CONDUCT . . . . . . . . . . . . . . . . II-36
LIABILITY ISSUES . . . . . . . . . . . . . . . . . . . . . . . . II-34
ETHICAL RESPONSIBILITIES . . . . . . . . . . . . . II-36
LEGAL CONSEQUENCES . . . . . . . . . . . . . . . . II-45
AUDIT CREDIBILITY . . . . . . . . . . . . . . . . . . . . . II-50
REFERENCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . II-52
QUESTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . II-55
© QUALITY COUNCIL OF INDIANA
CQA 2012
I.
I-1 (8)
CERTIFICATION OVERVIEW
Professionalizing Quality Education
AN INVESTMENT IN KNOWLEDGE
ALWAYS PAYS THE BEST INTEREST.
BENJAMIN FRANKLIN
© QUALITY COUNCIL OF INDIANA
CQA 2012
I.
I-2 (9)
CERTIFICATION OVERVIEW
Certified Quality Auditor Exam
The Certified Quality Auditor
Is a professional who understands the standards and
principles of auditing and the auditing techniques of
examining, questioning, evaluating and reporting, in
order to evaluate a quality system’s adequacy and
deficiencies.
Exam Duration
The current test will last 5 hours and will begin at an
advised time (typically 8:00 or 9:00 a.m.). Exams
occur twice per year.
Eligibility
CQA participants must register with ASQ
Headquarters. Eligibility entails a combination of
eight years work experience and/or higher education.
Three years of this requirement must be in a decision
making position.
© QUALITY COUNCIL OF INDIANA
CQA 2012
I.
I-3 (10)
CERTIFICATION OVERVIEW
Bibliography Sources
(1) ANSI/ISO/ASQ 19011 (2011): Guidelines for
Auditing Quality Systems - Auditing.
(2) ISO 9001:2008. Quality management systems –
Requirements. ISO.
(3) ISO 9001:2008 Pocket Primer (2009). Greg Wies
- Quality Council of Indiana.
(4) Juran Quality Handbook, Sixth Edition. Juran
and De Feo (2010) - McGraw Hill.
(5) Management Audits 3rd edition (1997) - Allan J.
Sayle.
(6) The ASQ Auditing Handbook, 3rd edition - J. P.
Russell, Editor (2005) - ASQ Quality Press.
(7) The Management System Auditor’s Handbook.
Kausak J. (2006) - ASQ Quality Press.
(8) Quality Audits for Improved Performance,(2003)
- Dennis R. Arter - ASQ Quality Press.
(9) Quality Dictionary (2010). Omdahl - QCI.