Viva Questions (Section-Wise) & Answers
1. Introduction to Consumerism
1. What is consumerism?
o Consumerism is a movement that protects consumers from unfair trade
practices and ensures their rights.
2. Why is consumer protection important?
o It prevents exploitation, ensures safety, and promotes fair trade.
3. How does consumerism benefit society?
o It improves product quality, encourages ethical business practices, and ensures
economic fairness.
2. What is Consumerism?
4. What are the key aspects of consumerism?
o Awareness, rights, protection, redressal, and consumer education.
5. What is the role of consumers in consumerism?
o Consumers must be aware, demand quality, and report unfair practices.
3. Basic Rights of Consumers (8 Rights)
6. Can you list the eight consumer rights?
o Safety, Information, Choice, Being Heard, Redressal, Education, Healthy
Environment, Privacy & Security.
7. What is the right to safety?
o Protection from hazardous goods and services.
8. What does the right to be informed mean?
o Consumers should receive accurate and complete product details.
9. How does the right to redressal work?
o Consumers can seek compensation for defective goods or services.
4. Consumer Protection Act (CPA) 1986
10. What is the Consumer Protection Act (CPA) 1986?
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A law to safeguard consumers against unfair trade practices.
11. Why was CPA 1986 introduced?
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To provide a legal framework for consumer rights and dispute resolution.
12. What are the main objectives of CPA 1986?
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Protect consumer rights, prevent fraud, and establish redressal mechanisms.
5. Features of CPA 1986
13. What are the main features of CPA 1986?
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Three-tier redressal system, protection from unfair trade, compensation for losses.
14. How does the three-tier consumer court system work?
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District Forum (cases < ₹1 crore), State Commission (₹1-10 crore), National
Commission (>₹10 crore).
6. Criticism of CPA 1986
15. What were the limitations of CPA 1986?
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Slow case resolution, lack of digital protection, weak penalties.
16. Why was there a need to amend CPA 1986?
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Growing online frauds, lack of consumer awareness, weak implementation.
7. Amendments in CPA (2019-2020)
17. What are the major changes in CPA 2019?
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Central Consumer Protection Authority (CCPA), digital transactions covered,
stronger penalties.
18. How does CPA 2019 address online shopping frauds?
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It includes e-commerce platforms and allows digital complaint filing.
19. What is the role of the Central Consumer Protection Authority (CCPA)?
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Regulates unfair trade, enforces penalties, and protects consumer rights.
8. Bibliography & Additional Questions
20. What are the sources of consumer protection laws in India?
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CPA 1986 & 2019, Bureau of Indian Standards (BIS), FSSAI.
21. What is the significance of consumer education?
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Informed consumers can make better choices and avoid fraud.
Viva Tips:
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Focus on key points and examples.
If unsure, say “I’m not sure, but I believe…” instead of guessing.
Be confident and don’t panic if additional questions are asked.
This set covers all possible questions your professor might ask! 😊