PROQUAL NVQ L6 Construction Contracting
Operations – Job Knowledge Question Bank
Management General – 601/2055/1
Learners must complete knowledge for all 4 Mandatory Units
Unit F/600/7432 – Maintain health, safety and welfare systems in construction contracting
operations management
Unit L/600/7434 – Manage the performance of teams and individuals in construction
Unit H/600/7441 – Chair meetings and take decisions in construction contracting operations
management
Unit M/600/7443 – Enhance working relationships in construction
Learners also to complete knowledge for the following 4 Optional Units
Unit D/600/7471 – Optimise and control contract progress and costs in construction
Unit F/600/7446 – Identify, assess and evaluate project requirements in construction
Unit D/600/7468 – Evaluate and confirm work methods and programme in construction
Unit Y/600/7470 – Control contract work in construction
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
F/600/7432
Maintain Health, Safety and Welfare Systems in Construction Contracting
Operations Management
***** MANDATORY UNIT ***** (QCF Level 6)
Job Knowledge Questions
2.1
Propose how to promote a culture of health, safety and welfare in the workplace and identify and
recommend opportunities for improvements
A good culture of health, safety and welfare can be promoted by the following procedures:
maintaining a clean and clear workspace and welfare area, regular inspection of the site to
highlight and areas that need improvement. The use of tool box talks can also be used to focus
on areas that require improvement. The company Business Management system (BMS) also
provide a framework that when applied correctly promotes health, safety and welfare.
2.2
Explain how to ensure that induction has taken place and check the competence of people in the
workplace
I use the company approved induction form when carrying out a site induction. The form will
record the names and signatures of all inductees including medical information for use in an
emergency. This record will remain on site for cross referencing throughout the project. The use
of hard hat stickers can also be integrated into the site should the need arise.
By use of the CSCS / CPCS card system competency of the workforce can be assessed quickly
using the online app,
The medical information provided can also but used to write risk assessments based on the
personnel on site.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.3
Explain how to implement systems which meet statutory requirements for identifying and
reducing hazards and report accidents and emergencies and prevent recurrences
By using a comprehensive health and safety plan and construction phase plan, along with
method statements and risk assessments you can assess all hazards on site to ensure the
safety of the workforce. By using accident forms / nonconformance reports to record incidents
and near misses you can assess how the procedures put in place to combat the hazards are
working and where necessary make changes to risk assessments to make the construction
phase safer.
2.4
Explain how to check health, safety and welfare systems regularly, in accordance with statutory
requirements, and identify and record any special workplace conditions and situations which do
not comply
By using weekly internal site inspections and monthly external inspection you can identify area of
health, safety and welfare that require improvement. The internal inspections are recorded on
the company BMS using the correct form. The inspections should contain any area that require
special conditions and also a time scale for rectifications.
Along site these inspections areas of high risk, such as scaffolding, Plant, excavations etc.
should be inspected and recorded using a dedicated record. I use PUWER register for mobile
plant and a separate book for scaffolding (tubular and mobile) and excavations
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.5
Propose how to make recommendations for improving the work environment clearly and
promptly to people
I use a 4-stage approach to improving the working environment:
1- Show a vulnerable side
People often perceive managers and other leadership roles as powerful, resilient and invincible.
Their image of strength can also be misinterpreted as unapproachable. But by showing
vulnerability’s you can encourage conversations.
2- Know the strengths of your employees and use them
By knowing your work force it is easier to plan work in that is suitable for each person.
3- take the time to conduct tool box talks
The use of tool box talks is a quick and simple way of recommending changes to the work
environment.
4- Be aware of performance and give feedback
Constructive feedback is not always easy to give and can take you out of your comfort zone,
especially when faced with a nonperforming employee. However, when approached the right
way and not delayed, it can be the guiding light to your team’s success.
4.1
Describe how to identify the hazards in the workplace arising from work products, processes and
equipment
A hazard is any object, situation, or behavior that has the potential to cause injury, ill health, or
damage to property or the environment.
Identifying hazards starts with a workplace inspection. This includes walking around your site:
Observing how work tasks are being performed Assessing the equipment workers are using, and
considering how that equipment is being used Analyzing the design and layout of the work areas
This is a proactive process.
By reading and understanding the construction phase plan and any information provided by the
principal designer Hazards can be assessed prior to starting on site
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.2
Explain how to obtain and review information on any factors relating to the hazards
You will need to identify hazards, obtain and review information relating to them and assess
risks. You will need to apply protection and prevention principles, identify any residual risks and
pass on information relating to them. Identify and implement methods and procedures to reduce
risk. You will need to identify the necessary resources and promote and maintain risk reduction.
4.3
Examine how to assess the significant risks
Risk management is a step-by-step process for controlling health and safety risks caused by
hazards in the workplace.
By following the steps below, you can assess a risk and put in place control measures to lower
the risk
1.
2.
3.
4.
5.
4.4
Identify hazards
Assess the risks
Control the risks
Record your findings
Review the controls
Explain how to apply the principles of prevention and protection
When assessing hazards and applying method to reduce the risk prevention must always come
first. Protection should be a last resort.
By using the 9 points below you can apply the principles of prevention and protection.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Avoid risks
Evaluate the risks that can’t be avoided
Combat the risks at source
Adapt the work to the individual
Adapt to modern technical progress
Replace the dangerous with the non-dangerous/ less dangerous
Develop a coherent overall prevention policy
Give collective protective measures priority over individual protective measures
Give appropriate instructions to employees
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.5
Describe how to identify the residual risks
Once a risk assessment has been completed and procedures put in place any risk left is the
residual risk.
If this is still too high a risk may be possible to start to process of assessment again to lower the
residual risk. Or discuss and plan alternative working method.
4.6
Explain how to check that resulting information on significant residual risks is provided to the
appropriate people
Good communication is the key to instructions given on site and this could include incorporating
the following techniques:
Induction training
Site inductions
Toolbox talks
Propaganda posters
Daily activity briefings
Safety briefings
Written instruction
Verbal instruction
Pictorial instruction
By having operatives read and sign the RAMS is a quick way of checking all the necessary
information has been passed on.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
6.1
Describe how to identify the requirements of the appropriate health and safety plan in the
workplace
Employers have duties under health and safety law to assess risks in the workplace. This means
identifying work activities that could cause injury or illness and taking action to eliminate the
hazard, or if this isn’t possible, control the risk.
6.2
Describe how to identify the resources and activities that are necessary to implement the risk
reduction methods
Risk reduction techniques include a systematic approach as follows: Identifying the risk - who,
what, which, where, when, whether and how etc. Assessing the risk - who, what, which, where,
when and how etc. Reducing the risk - eliminating the cause of risk. Reduce the risk by
engineering - modification, redesigning, optimizing the impact (balancing between risk and
benefit) etc.
6.3
Explain how to implement and maintain risk reduction methods and procedures
By the uses of proper training and the following of risk assessment. Relevant toolbox talks,
posters and proving a safe environment can all be used to implement and maintain risk reduction
methods. Weekly and internal inspections and external inspections will also highlight areas
which require improvement
6.4
Explain how to utilize opportunities to promote the implementation of the risk reduction methods
If a situation arises where a risk is present on site a toolbox talk with a visual point of reference is
very useful as all operative’s present can be involved in finding a safe method of lowering the
risk. Or removing it altogether.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
L/600/7434
Manage the performance of teams and individuals in construction
***** MANDATORY UNIT ***** (QCF Level 6)
Job Knowledge Questions
2.1
Explain how to give opportunities to your team members for recommending how you should
allocate work within the team
Team members should be given opportunities to further knowledge and push skills but also a fair
distribution of work should be encouraged. By talking and understanding the team you can learn
to allocate the correct work to the correct person.
2.2
Explain how to allocate work, making the best use of your team's resources and the abilities of
all its members
Work needs to be allocated on a skill level basis. If one member is better than others at one
particular task then that team member should be given the lead on that item. But allowing other
team members to improve at the same time.
2.3
Explain how to allocate work, provide your team members with suitable learning opportunities to
meet their personal development objectives
By using regular personal development reviews areas that require opportunities become
apparent and works loads can be allocated to allow for this. Different team members can be
buddied up to work together to improve their individual knowledge by learning of each other
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.4
Explain how to allocate work consistently with your team's objectives, and the objectives, policies
and values of your organization
Regular meetings are a good way of keeping the team working towards the same objectives.
You can reallocate tasks that are lagging behind before they become a problem. Similarly, team
members can ask for help if it is required
2.5
Evaluate how to clearly define the responsibilities of your team and its individual members, and
the limits of their authority
At the start of the project the boundaries of responsibilities are laid out. This is based on their
position in the team as well as their knowledge. As the project progresses monthly action points
from meetings clearly state which team member is responsible for items.
2.6
Explain how to provide sufficient information when allocate work in a manner and at a level and
pace appropriate to the individuals concerned
With the use of check sheets and meeting action points sufficient information can be shared
quickly and effectively. By using check sheets individuals can complete works in an orderly
fashion without missing important information.
2.7
Explain how to confirm team and individual understanding of, and commitment to, work
allocations at appropriate intervals
By asking for feed back and asking questions on completed work you can confirm if a team
member is committed to the work and has an understanding of it. By doing this in a one to one
setting you can reduce the possibility of embarrassing persons Infront of their peers.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.8
Evaluate how to reach agreement with relevant people on the prioritization of objectives or
reallocation of resources, where team resources are insufficient
The production of a planning (prestart) programme can help a visualize prioritization of tasks. It
can also show where there is a potential lack on manpower to complete section of work. By
carrying this programme on to the main project, you can keep a running tally of resources and
objectives. This approach will also provide a critical path that team members can follow.
2.9
Explain how to inform your team and its members of changes to work allocations in a way which
minimizes the impact on time, cost and inconvenience
By constant communication with team members changes can be discusses when they arise.
Group email is an effective way of keeping all parties informed. Once a change has been made
the alteration to the programme can show quickly if there is a time and resource cost implication.
3.5
explain the objectives and work plans in sufficient detail and at a level and pace appropriate to
your individual team members
Similar to the questions above by using a visual prompt objective and plans can be
communicated between team members effectively. In conjunction with this after a group meeting
each team member can be approached personally to confirm they are fully aware of their role in
the team and the duties they are responsible for.
4.1
Explain how to give opportunities to your team members to help in defining their own objectives
and work plans
This involves setting out and agreeing objectives and work plans which are specific, and
measurable. This needs to include, explaining ways of working in sufficient detail for your team
members to understand their objectives and responsibilities.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.3
Explain how to ensure the objectives, work plans and schedules are realistic and achievable
within organizational constraints
By producing a programme for the work, you can check if the tasks are achievable with current
work loads and if the project as a whole is achievable and realistic targets are placed on the
team. By breaking down the programme in to smaller sections you can address one issue at a
time. This programme will also show the critical path of the project meaning objectives can be
swapped and changed if they don’t alter the path.
4.4
Explain how to ensure the objectives and work plans take account of team members' abilities
and development needs
The meeting that takes place during the project can confirm individual tasks.
Tasks can be allocated on a historical nature learned from previous projects. If this is combined
with a personal development plan, abilities can be utilized and development needs can be met.
4.5
Explain how to explain the objectives and work plans in sufficient detail and at a level and pace
appropriate to your individual team members
Each individual is different and methods of explaining tasks must change depending on the
person. By using visual programmes, drawings, check lists and conversation you can relay
information to individuals of differing talents.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.6
Explain how to confirm team and individual understanding of, and commitment to, objectives and
work plans at appropriate intervals
During the prestart of a project the company decide the what team the project will suit, the team
then meets to discuss the project and bring forward any ideas/methods gained from previous
similar projects.
Giving the selected team time to run through the project and having meeting as a team and
individually to ensure that all team members have a full grasp of the employers’ requirements
weekly meetings are used to see developments and to monitor the growth of
information/knowledge gained. Once the project has started monthly meetings are used to
control the objective and plans.
4.7
Propose how to provide advice and guidance on how to achieve objectives in sufficient detail
and at times appropriate to the needs of teams and individuals
By having informal conversations along with an “no question is stupid” policy advice and
guidance can be given in an informal setting. If the person or persons involved require more
guidance additional team members can be brought in to provide expert advice on certain topics.
4.8
Explain how to update the objectives and work plans regularly and take account of any
individual, team and organisational changes
By using the company document system (BMS) that records and logs changes and along with
concise meeting with the teams and individuals and ensuring that all change made are
introduced to all parties involved
6.1
Explain how to clearly explain the purpose of monitor and assessment to all those involved
The action of monitoring and assessing is key to all elements of different tasks with in the
industry and this is to ensure the objectives are being met and that resources are working
efficiently and accurately.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
6.2
Explain how to give opportunities to teams and individuals to monitor and assess their own
performance against objectives and work plans
Thought the use of meeting individuals and teams can assess their own performance. By having
meeting at the start and send of projects performance can be measured against previous
projects.
6.3
Examine how to monitor the performance of teams and individuals at times most likely to
maintain and improve effective performance
The timing of development meetings is key. The meeting needs to happen when projects or
tasks are still fresh in peoples mind that way key information is not forgotten and a written record
of area to improve can be produced.
6.4
Examine how to assess the performance of teams and individuals based on sufficient, valid and
reliable information
Regular meeting through out the project will highlight performance issues. By talking with people
outside the team but still involved with the project extra information can be sourced reliably. This
information can be use during the company personal performance review
6.5
Explain how to carry out your assessments objectively against clear, agreed criteria
The Company have a standard form for use in a daily/weekly meeting when this is used it
provides a standard set of objectives to ensure all information is up to date and can also be used
to refer back to later in the project to see if trends are developing which need extra work and /or
training to address
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
6.6
Explain how to ensure assessments take due account of the personal circumstances of team
members and the organisational constraints on their work
In order to plan work, allocate and agree objectives you need to confer with colleagues and
specialists to ensure that the allocated work make the best use of the team's personal skills.
providing advice and guidance to ensure that the objectives are met while also take in to
consideration current work load,
personal circumstances, holidays must be taken in to account and when required cover should
be found to overcome any of these likely occurrences.
8.1
Examine how to provide feedback to teams and individuals in a situation and in a form and
manner most likely to maintain and improve their performance
All fed back must be provided in a constructive manner. By focusing on the success of the
individual you can encourage them to take a different approach to the areas that require
improvement.
8.2
Propose how to provide feedback which is clear and is based on your objective assessment of
their performance against agreed objectives
Daily/weekly and monthly meeting provide an objective assessment of projects and giving
regular feedback based on their performance. It includes acknowledging their achievements and
providing constructive suggestions and encouragement together with opportunities for them to
respond to your feedback.
8.3
Propose to provide feedback which acknowledges your team member's achievements
When a team member requires feed back for an achievement analyze all the information
required regarding the work carried out and offer feedback and praise accordingly. If this is
carried out in front of other team members it could lead to resentment so discretion is advised.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
8.4
Propose how to give feedback which provides your team members with constructive suggestions
and encouragement for improving future performance against their work and development
objectives
Similar to the above constructive criticism requires a full understanding of the information and
history. And while providing this feedback during a meeting can provide other team members to
“step forward” to help, it can also have a negative effect on the team. Confidentiality is a key
aspect in this area of feedback.
8.5
Propose how to provide feedback in a way which shows respect for individuals and the need for
confidentiality
Talking to the individual alone and building a good relationship is key to providing honest
feedback and mutual respect will assist with the need for confidentiality
8.6
Propose how to give opportunities to teams and individuals to respond to feedback, and
recommend how they could improve their performance in the future
During the project there are internal meetings following external meetings to go through tasks
that have been done and tasks required going forward feedback is offered during these meetings
to the teams and individuals with always the offer to respond to the feedback.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
H/600/7441
Chair Meeting and Take Decisions in Construction
***** MANDATORY UNIT ***** (QCF Level 5)
Job Knowledge Questions
2.1
Explain how to give people, appropriate to the purpose of the meeting, sufficient notice and
information to allow them to contribute effectively
The company use a standard set of meeting document which when used correctly provide a
suitable agenda and can be used for minute sub headings. When setting a meeting this agenda
along with any relevant documentation must be sent to all attendees with as much notice as
possible to reduce and possible conflicts.
2.2
Explain how to ensure that everyone attending the meeting agrees the objective of the meeting
at the start
By sending the agenda out early and giving the people involved chance to add to it (with
relevant notice) the objective of the meeting can be agreed prior to the start. These objectives
can be presented at the start of the meeting to confirm the reason for the meeting.
2.3
Explain how to allocate discussion time to topics consistently with their importance, urgency
and complexity
By using a timed agenda, you will be enable as the chair to keep the meeting discussion
structured. As a result, participants’ contributions can be kept focused and the closure of each
item highlighted. If you find the meeting wondering off topic you can stop the meeting and
return to the agenda at the next timed point. Should you need more time, you can jointly decide
if you wish to allocate more time to the topic. Or continue the topic at a subsequent meeting.
On larger projects we programme the meetings in accordance with the size of the different
elements this is so an attendee is not present for a lengthy meeting with only a small section,
At the start of the meeting, it is asked if any of the attendees have a time constraint if so, we try
and deal with this element first.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.4
Explain how to maintain a style of leadership which helps those attending the meeting to make
useful contributions
By having a relaxed style, you can instill ease in attendees. With the use of introductions at the
the start you can break the ice and get people relaxed which inspires creative thinking. At the
end of each topic, it is always worth asking if anyone else who hasn’t spoken has anything to
say on the matter, as some people don’t like to interrupt other who are in full flow. In addition,
you’ll also need to constructively resolve any conflict that arises within the meeting.
2.5
Explain how to discourage unhelpful arguments and digressions
Digressions should be headed off as quickly as possible as these unchecked can add hours on
to a meeting. Politely stop the meeting and suggest we return to the agenda item. If an
unhelpful argument breaks out summarize the points on both sides and ask other attendees to
contribute.
2.6
Explain how to present information and provide summaries clearly at appropriate points during
the meeting
By using and sticking to the agenda the meeting can be broken down in to sections these
sections can be summarized and votes taken before moving on to the next item
2.7
Explain how to ensure that meetings achieve their objectives within the allocated time
By careful management of the agenda and by controlling digressions a meeting should achieve
its objectives. If you are nearing the end of the allotted time a vote can be taken to continue
until finished or agree another time and date for the outstanding points
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.8
Explain how to ensure that agreed, decisions and recommendations fall within the groups
authority
By ensuring the correct people are in invited and in attendance any decisions can be taken with
the correct authority.
2.9
Explain how to give clear, accurate and concise information about decisions and
recommendations to those who need it
Upon completion of the meeting the minutes should be written as soon as practical and
distributed out to the attendees to agree. Once these are agreeing as a true record these
minutes can be used to give clear accurate information to other parties.
2.10
Explain how to seek feedback from those attending and use this to improve the effectiveness of
future meetings
By having conversations with attendees directly after the meeting feedback can be provided to
you in an informal basis. alternately you can open the floor the start of the next meeting asking
for feedback directly.
4.1
Describe how to identify objectives for your analysis which are clear and consistent with the
decisions you need to make
Before the Weekly meeting I would make a list of all the decisions that I require and tick them
off during the meeting when they have been discussed and information provided.
These items can include those listed below
•
•
•
•
•
Programme
Cost analysis
Labour requirements
Material requirements/lead time
Procurement
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.2
Evaluate how to select information which is accurate, relevant to the objectives, and sufficient
to arrive at reliable decisions
Using contract information such as employers’ requirements, specification of works and
construction drawings, you can source the relevant information. If there is information missing
the use of a RFI (request for information) can be issued to the relevant person, meeting
minutes and contract instructions also provide relevant information to allow decisions to be
made.
4.3
Explain how to use methods of analysis which are suitable to achieve the objectives
As part of the company’s Business management system, there are check lists which help
analysis information. Using meeting minutes can also help in information analysis
4.4
Examine how to analyse the information correctly, identify patterns and trends significant to the
decisions you need to take
Go through all the information relevant to the project/task take notes and ask for further
information if required.
Have meetings to review the teams notes and conclusions/ideas
Cost reports and programme will assist to identify patterns and trends significant to the
decisions that need to be made.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.5
Propose how to develop clear conclusions which you support with reasoned arguments and
appropriate evidence
Once all the available information has been analysed you can produce a reasoned conclusion
with the necessary evidence
4.6
Explain how to present the results of your analysis, differentiate clearly between fact and
opinion
When producing a report clearly state the facts of the analysis using the evidence you have
collected once the facts have been presented can understood you can offer your opinion on
what the facts mean.
4.7
Explain how to maintain records of your analysis which are sufficient to show the assumptions
and decisions made at each stage
Maintaining good clear records and minutes (including programmes with alterations) including
reports and sharing them with the team on the company BMS system
19 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
M/600/7443
Enhance Working Relationships in construction
***** MANDATORY UNIT ***** (QCF Level 6 – Credit Value : 5)
Job Knowledge Questions
2.1
Propose how to develop and maintain working relationships with people which promote
goodwill and trust
Good working relationships are developed over time the more team members work together
the better the trust and good will. This time period can be shortened by team building
exercises and time together outside the work environment. Being Honest a not taking other for
granted are to high quality attributes to build relationships.
2.2
Explain how to instruct people about work activities in an appropriate level of detail and with
an appropriate degree of urgency
An email explaining the work sent to an individual or team, with the detail and information
required is adequate for the degree of urgency following this a meeting can be held if required
for further discussion.
2.3
Propose how to provide guidance and help to people about work activities with sensitivity and
encourage questions, requests for clarification and comments
Regular informal appraisals and an open-door policy can aid people to freely ask for help
when carrying out their duties. Some time just a simple question such as “is everything ok” can
open the door for further discussions and clarifications.
2.4
Explain how to present proposals for action clearly to people at an appropriate time and with
the right level of detail for the degree of change, expenditure and risk involved
Propose a meeting and issue a clear and concise agenda which outlines clearly the action
required and the proposals that you have in place which would include necessary supporting
documents.
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PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.5
Explain how to acknowledge objections to proposals and suggest alternative proposals
During most meetings, whether internal or external, can provide a situation where objections
are raised. By acknowledging the objection early conversations can be directed in a way to
discuss both the objection and the original point and hopefully arriving at a mutual agreement.
2.6
Propose how to resolve conflicts and differences of opinion in ways which minimise offence
and maintain goodwill, trust and respect
Having conversations with the different parties and get to hear all sides of the issue is key, by
understanding the opinions and seeing how they best fit with in the objectives as this is the
reasoning behind the issue in the first place.
Short meetings with a limited agenda can be held to discuss the issues. trying to get all
parties to understand that the end goal is the same can result in combining the two ideas and
achieve the objective despite the difference of opinions
4.2
Describe how to identify and contact sources of support and guidance for undertaking
personal development
By using the company development review form which we use for projects to gain knowledge
and to identify strengths and weaknesses
this is filled in and rated 1-10 on many elements of the tasks undertaken.
The company is also members of various organisations that help and advice as and when
required
21 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.3
Describe how to identify and select relevant benchmarks of competence against which
personal development can be measured
With the help of training and monitoring, individuals can be measured against previous
reviews they have undertaken. This will hopefully show a steady increase in competency over
time.
4.4
Examine how to analyse the current personal level of performance against the identified
benchmarks of competence and record a profile of present competence and personal
development needs
By using the professional development review you can analyses a person’s development.
reviewing previous documents can help build a profile to form a basis of the current person’s
development.
4.5
Explain how to prepare a development plan for achieving identified development needs
By starting with a development review you can target area of low marks with extra training. By
looking forward to future work, training can be focused on areas of importance.
22 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.6
Evaluate how to undertake development activities aimed at achieve identified development
needs, review and record progress and the effectiveness of the activities
By having the team member undertake training that is suitable for there developmental needs
records can be kept and CDP training logged this can then be reviewed to confirm the training
is effective.
4.7
Explain how to measure achievement of identified development needs and record evidence of
competence gained against the identified benchmarks of competence
By talking to the person after the appraisal and development meetings and training/ skill
development. You can confirm if the training was adequate and suitable. By tasking work
related to the training you can establish if a benchmark of competence required or if further
help/training/support is required.
4.8
Examine how to review the cycle of personal development aims and objectives and revise and
update aims and objectives to suit changing circumstances
Individual meetings and team meetings assessing the work as progressing helps identify if
training/further development is required.
Following on from this dedicated training meetings can be held to identify if further
training/development is required. Having an understanding of the individual and the project
can help in assessing the requirements of training
23 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
D/600/7471
Optimise and control contract progress and costs in construction
***** OPTIONAL UNIT ***** (QCF Level 6)
Job Knowledge Questions
2.1
Propose how to develop systems to monitor and record the progress of the contract against
the agreed programmes
Monthly internal meeting and external contractors’ reports are a good way of showing
progress against the construction programme.
Keeping a weekly check on the programme can highlight problems early
2.2
Examine how to review and optimize resources to accommodate changing circumstances
By holding regular meetings and keeping team members involved by using group emails, you
can understand trends quickly and early on you can see if circumstances are changing,
By updating the construction phase and the programme you can quickly review resources
available.
2.3
Explain how to confirm and investigate the circumstances of any deviations thoroughly and
agree and implement appropriate corrective action
Investigating the deviation, you can identify why and how it had taken place.
By discussing it with the team you can see if it has a negative impact or if it was done as the
proposed method would not work.
If the deviation has a negative impact, you can invite the necessary party to a meeting to
discuss the issue and arrange for corrective action to be,
It may prove that the deviation has a proportion of lost time/ additional coast that affect the
contact these will need to be recorded and presented to all parties involved.
24 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.4
Propose how to recommend options which are most likely to optimise cost and time and help
the contract progress
We are frequently asked by clients/designers/contract administrators to put forward
proposals with value engineering and alternative options at tender stage/during the project.
•
Review of the specification that may include long lead time items/specialist items can
these be changed.
•
Specialist labour requirements ensure lead times are considered
•
Material change
•
Change of design
These can be presented as contractors’ proposals at stages through a project and also
offered as an alternative tender submission.
2.5
Explain how to brief decision makers about progress, changes to the operational programme,
resource needs and suggest the decisions and actions that need to be taken
during weekly/monthly project meetings we present a progress report which includes the
financial side issued by the quantity surveyor, a copy of the project programme is presented
along with the updated programme showing the changes that have been made, added to the
programme is the is the amended resource requirement’s outlining key critical dates that
need to be met.
The report will also include recommendations and actions required to keep the project on
course. We will also include any outstanding items that could cause issues in the future (e.g.
Client decisions yet to be made?)
25 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.6
Describe how to identify improvements from feedback received and recommend them to
decision makers
Evaluate all the feedback received ensure that the feedback is accurate. Good or bad
feedback is key to improvement of ongoing projects and team building
By holding an internal meeting with the project team, you can formulate a report to highlight
any improvements that can be made this could include substantiation of cost and programme
benefits or if any action that may be required and issue to the decision makers.
4.1
Evaluate how to manage and implement appropriate contract cost monitor systems which
are able to provide early warning of problems
This work in usually under taken by the QS in the team. By using our BMS system we
produce a CVR cost value reconciliation and a monthly work in progress report which take
information from the tender documents and is a direct comparison for what is being
purchased during the project this document shows if certain elements are profitable or at a
loss.
4.2
Examine how to review and summarise accurate cost data and present it in a format which
will help people to make decisions
The CVR mentioned above are used to fill in a monthly Work in progress financial reports
that are issued to the board of directors for monthly review
4.3
Describe how to identify variations and trends in cost data and identify and quantify
opportunities for cost savings
Value engineering early on can help get what could be a non starter and bring these cost
savings to the table such as.
•
•
Change of material type
Put out sub contract packages to open market not nominated/named
26 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.4
Examine how to investigate any variations and agree and implement appropriate corrective
action
Following the request of a variation the quantity Surveyor will cost the variation recording any
Add or omit costs and, where possible, the team will show the implication on the programme,
this is then submitted to the client for approval if approved the client gives an instructed to
proceed the programme is adjusted to suit and the work can progress
27 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
F/600/7446
Identify, assess and evaluate project requirements in construction
***** OPTIONAL UNIT ***** (QCF Level 6)
Job Knowledge Questions
2.1
Describe how to identify and agree with project stakeholders what their goals and priorities are
both now and for the future
Through correctly planned meetings with the all parties you will be able to identify any goals
required, if all parties bring ideas to the table this will also help identify if your proposals are
acceptable and discussions can be had to develop these ideas for the future, by continuing to
communicate these goals regularly at meetings you can confirm that the goals are being met
and understanding any changes that may have taken place to ensure you are travelling along
the correct path.
2.2
Describe how to identify the function and performance requirements for the project
If you holding meetings with the client to gain as much knowledge of what their requirements
are, you will be able to fully engage with them to get them on board with to be able to manage
their expectation on a cost and programme.
If this is done early enough in the contract you can also ensure that the designers have fully
taken on board the requirements and have correctly included these requirements with in the
specification and drawings.
2.3
Explain how to clarify the project stakeholder's requirements, the options available and the
constraints and risks which might apply to the project
Be clear on the expectations from the stakeholder’s point of view. Ask them how they will
measure success of the project. There are many different definitions of success such as
meeting the final deadline, functionality of the final product and meeting costs etc. different
stake holders will measure success in different ways. By holding meetings of all stakeholders
(where practical) you can help them come to mutually satisfying agreements.
28 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.4
Explain how to summaries and present the project requirements and stakeholders'
preferences
You can summaries and present the project requirements by holding meetings with the
stakeholders to ascertain the requirements and preferences the first place, agree at the
meeting timescales/critical areas/collaborative working requirements.
this will include liaising with the design team who will hopefully have all the requirements in a
design/specification document that has been produced within the understanding the
employers’ requirements.
2.5
Examine how to challenge project requirements and stakeholders preferences which do not
appear to be realistic, decide valid options and agree them in writing
When you directly challenging the requirements ensure that your proposal will have a positive
benefit to the stakeholder / client and produce evidence that it could be financially,
aesthetically and beneficial to the programme while still keeping with in the employers’
requirements. It will be best to formally propose your proposals to the client /contract
administrator
4.1
Describe how to identify the areas of the development where resources will be needed and
plan an investigation to quantify the resources and to decide where to obtain them
By holding Daily/weekly reviews of the project programme with the contract team and
subcontractors you will identify key elements of Labour requirements and materials, knowing
what other projects are being run in house using the same suppliers can help plan work as not
to overload a specific company or supplier. Evaluate and prioritize working with the site staff
and contract team, to establish working methods that can fluctuate according to the resources
available.
29 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.2
Evaluate how to agree realistic costs, programmes and clear statements of purpose for
investigation with the stakeholders
At tender the company issues a tender presentation which includes a copy of the initial
programme a full tender breakdown and a copy of the contractors’ proposals.
If possible, or if requested we will also include value engineering options for elements that we
can offer saving to the stakeholders. We can also provide alternative programmes showing
extra resources or different working times (24hr working) as well as cost differences for these.
4.3
Examine how to analyse the factors which will influence the procurement and use of
resources, identify potential opportunities and constraints and assess the impact these might
have on the practicability and efficiency of the development process
No more so that the last few years cost and availability are main factors that influence the
procurement of resources.
By identifying early which materials / contractors have a long lead time can help plan the
project provide critical deadlines to procure by.
We would evaluate the cost of an alternative more expensive contractor/ produce but the work
can be complete on time and not run the risk of overrunning the programme and being
penalized by the use of the contract LADs
30 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.4
Explain how to check that the resources that will be needed have been estimated, summarise
potential opportunities and constraints and evaluate how these will affect both the financing
and the programming of the project
The company holds Internal meetings between the QS , project manager, site manager and
the estimator of the project to ensure all sub contract enquiries have been sent out and
returned in good time and that the most competitive have entered into contract with us and can
also undertake the works in accordance with the project programme.
This is also done where specialist materials are involved.
Details of the sub-contractor / supplier are retained by the site manager to make contact
arrange site meetings and agree the start date.
4.5
Explain how to present the calculations and evaluation to decision makers, note their advice
and amend the evaluation to reflect the feedback received
The Company hold monthly financial review meetings which issue to the financial director a
CVR showing how the calculations have been made against the work completed with a clear
percentage of profit that can be taken form the project at month end and forecast forward the
percentage that will be made on completion of the job.
During the meeting the financial director will assess the information and make a judgment on
the calculations and method applied for the project and will comment and request changes
that could be made. This process generally happens at the meeting done together to ensure
both parties are confident with the assessment made.
These are based upon monthly valuation on site monitoring works complete and materials on
site
31 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.6
Explain how to produce a report on the procurement and use of resources which will enable a
procurement strategy to be implemented
By using the programme to highlight material and labour requirements and along with adding
the lead time for specialist materials/labour requirements issued to the site manager and the
qs will ensure that the procurement strategy is being utilized
32 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
D/600/7468
Evaluate and confirm work methods and programme in construction
***** OPTIONAL UNIT ***** (QCF Level 6)
Job Knowledge Questions
2.1
Examine how to assess the available project data and obtain more information from alternative
sources in situations where the available project data is insufficient
2.2
Describe how to identify and evaluate the possible work methods against relevant technical
and project criteria and select those which best meets the criteria
2.3
Propose how to propose the selected method to decision makers
2.4
Examine how to analyse the method which has been selected for its activity content and
quantify it accurately
2.5
Examine how to review method statements to ensure that they are accurate, clear, concise
and acceptable to all the people involved
33 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.1
Examine how to analyse the sequential programming of activities against project requirements
and the requirements of significant external factors and necessary resources
4.2
Explain how to ensure that the produced programmes and schedules of planned activities are
consistent with the complexity of the project
4.3
Explain how to confirm alterations to the works programme which will meet changed
circumstances or offer cost and time benefits, calculate the savings accurately and justify them
to decision makers
4.4
Propose how to develop a system for monitor the works programme, implement it and use the
results to improve future production and plan
34 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Unit No
Y/600/7470
Control contract work in construction
***** OPTIONAL UNIT ***** (QCF Level 5)
Job Knowledge Questions
2.1
Examine how to research quality standards from available information and pass them to
people responsible for their implementation before they start work
All aspects of work are covered by some form of standards. Normally the architect will produce
a specification to work to this can be a NBS specification or a definitive reference to another
spec can be provided such as the “white book” for metal stud and plaster boarding or the
British lead association for roofing details.
Other examples of standards can be found in the building regulations.
2.2
Evaluate how to specify, clearly and unambiguously, the responsibilities which individuals
have for maintaining quality standards
By meeting with contractor prior to work commencing you can formally specify the standards
that are expected. The quality standards of works can be gained from understanding the NOS,
SOW, ACOPS, manufacturers recommendations, legal build and environmental requirements,
local authority building control and best building practice etc
After agreeing the contractual required standards, it is the site manager’s role to monitor that
which he has specified. This is done by constantly walking the site informally inspecting all the
works at all stages of completion. Making suggestions on ways to improve standards if
necessary. When the informal approach fails, formal procedures and practices are used such
as issuing non-conforming notices,
standard company procedures also apply such as snagging and completed work hand over
inspections and commissioning / testing.
35 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.3
Propose how to set up systems for inspecting and controlling the quality of work and record
the outcomes
As the company gained iso 9001 quality a few years back along with the business
management system there are a number of forms and processes to ensure the up keep of
quality using check lists and site-specific information in order to record and document the
outcome.
 visual inspections
 checks with design requirements
 checks with standard documentation
 checks with manufacturer’s documentation
 checks with delivery notes
 sampling and mock-ups
 testing
 Nonconformance reports
 site inspection reports
 contractor’s reports
 site meetings
 dimensional checks
 handover checks
2.4
Explain how to check, regularly, that work conforms to the design requirements and the
specified quality standards
Daily site inspections by the site manager can highlight issues as and when they occur.
Weekly inspections by the rest of the contract team will also ensure work are being carried out
correctly.
Some projects have a weekly site inspection by a clerk of works acting on behalf of the client.
36 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.5
Describe how to identify work which fails to meet the requirements and specified quality
standards and implement corrective action
During daily/weekly site inspections to review tasks are on programme and built to the agreed
standard can identify any issues with the standards/quality and these can be dealt with on site
at the time of inspection. This would be the preferred option. if this is not possible you will need
to formally writing to them and invite to a meeting to go through the issues and agree a
method and time scale for the corrective work to be done.
The issuing of a nonconformance report as per company procedure can also be sent to the
offending party.
2.6
Explain how to ask for unacceptable quality standards to be corrected and notify decision
makers if this is not done within a reasonable time
As the site manager I would requests the works to be rectified at no detriment to the contract
programme, this is part of our BMS system, and depending on the reason/size for the quality
issue we will issue a nonconformance
At the same time, I would email the contract team informing them of the issue and propose a
meeting on site to evaluate and discuss. following this if the works have not been rectified the
QS would issue a 7-day notice of the works to be corrected if not completed in this time
allocation we rescind the contract and re employ new contractors to undertake the works.
Following this we issue comment on our subcontract data base and if required remove them
from our list of contractors for future work
37 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.7
Explain how to inform decision makers regularly about significant variations in quality
standards, programme and safety implications, and suggest the decisions which they need to
make and actions which they need to take
Daily site report keeps a record of changes that may have occurred, a copy of the programme
with the currently date highlighted against progress to show where we should be.
Daily photos clearly showing progress on site, also photos and a report on unsatisfactory work
including a proposal of how to overcome the issue. All of this information can be included in
monthly contractor reports Also add to the report a copy of the site manager daily H&S report
and along with the monthly independent inspection showing any actions required and actions
taken.
2.8
Describe how to identify specifications which conflict with statutory and legal requirements and
refer them to decision makers for modification
Review of the contract documents and having meeting with the design team along with
building control/fire officers/highways/governing bodies to ensure that the design has
incorporated accurately and have no confliction with statutory or legal obligations.
2.9
Describe how to identify improvements from feedback received and recommend them to
decision makers
Feedback and improvements must be taken and received by all parties involved, from the
lowest labourer to the directors and clients. Receiving the information is only part of the battle
and lessons must be learnt from previous situations. Being able to Receiving information and
passing it up through the management system is a recognized skill and can change the way a
company works.
No longer is information and advice and guidance only one-way from the top to the trades, but
as mentioned, it is now recognised that there is great value in listening to the man site
because they are the men in the field and their voice needs to be heard
38 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
2.10
Evaluate how to agree amendments to the contract quality requirements and specifications
and record them accurately
Through regular meetings and conversations with the client team and through research and
costings amendments can be discussed and acted upon. By using proper correct agreed
minutes of these meeting the contract administrator can issue contract instruction which alter
the contract specification and requirements. These Instructions are the issued and if
necessary new drawings and specifications are produced. Care must be taken throughout the
construction process that the correct issue of document is used. By having all documents
issued through one administrator the document register can be kept up to date and checked
weekly against document in circulation.
4.1
Describe how to identify legal and statutory requirements from available information and clarify
them where there is uncertainty
Through comprehensive research standards and guidance from can be obtained.
By using constant site inspection that to check that the work conforms to then CDM design
requirements and the specified quality standards and guidance
Identify situations which fails to meet the requirements and specified quality standards and
guidance and implement corrective action
Meetings / conferences with the statutory body (HSE etc.) can keep you up to date on the
latest available information and provide clarity where necessary.
4.2
Explain how to brief the workforce about their legal and statutory responsibilities to those
responsible for implementing them before they start work on the contract
Using through inductions and toolbox talks you can verbally address the workforce on their
legal responsibilities. To help with these talks more visual methods can be introduced
including signage and even videos.
The HSE provide a small pamphlet that contains legal and statutory information that can be
issued to the work force if deemed necessary
39 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.3
Propose how to develop and implement monitor systems, collect information regularly and
summarise it accurately
The company BMS is constructed in a way that all records are recorded and monitored. Many
of these records are summarised in a short form for quick reference.
Through proper training and understanding from managers and workforce this information
gathering can be refined and used in an accurate way.
4.4
Describe how to identify situations which do not comply with legal and statutory requirements,
investigate the circumstances thoroughly and take appropriate corrective action
By using the company BMS constant site inspections can highlight situations that do not
comply with legal and statutory requirements. Using the “site managers H&S report” you can
include a timescale upon which corrective actions must be taken. Once the correct
requirements are in place you can (if necessary) hold meeting and discussions to investigate
the circumstances leading up to the non-conformance. As mentioned above thorough
recording of the non-conformance can be summarised and where possible and required
changes can be made across the company to lower the risk of repeated situations.
4.5
Describe how to identify any new legal and statutory requirements which may have an impact
on the project, summarise the important details and pass this on to people who have an
interest
Keeping up to date on the latest changes to the legal and statutory requirement is a neverending task.
By focused monitoring of the major facilitators (HSE etc.) you can receive blogs and
newsletters. you can also follow regulatory agencies on social media and monitor regulatory
agency websites.
Other methods include joining industry associations, attend conferences and having
conversation with colleagues and team members.
40 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW
Level 6 NVQ - Diploma in Construction Contracting Operations Management
PROQUAL
NVQ LEVEL 6 Construction Contracting Operations Management - General
Job Knowledge Questions
4.6
Explain how to complete statutory returns accurately and on time
At tender stage the statutory obligations and are noted and so when the contract has been
awarded these are added to the programme.
You can highlight the obligations required and programme the works to ensure that they are
done at the time required in the programme and don’t lead to issues when trying to handing
over the project to the client/stakeholder
41 | P a g e
PROQUAL JOB KNOWLEDGE QUESTIONS FEB 20 JW