OFFICE ADMINISTARTION
ASSIGNMENT # 2
CLASS:
DATE:
GROUP MEMBERS:
Each group member is required to answer or assist in answering the following questions. Marks will be awarded for
group dynamics.
1. You have called a college in your area to find out about the after-school technical training programmes they
offer. Compose an appropriate message that you can leave if you reach their answering machine. (2 marks)
2. Using the information below, fill in the blank message form. (2 marks)
3. You have been asked to present a discussion on effective communication to a group of fourth form business
students. Outline the 8 points that you will present. (8 marks)
4. Make a list of 8 steps that should be followed when taking messages. (8 marks)
5. Steffany is a new telephone receptionist and she is unaware of all the telephone etiquettes she needs to have
when working in the office. Advise her on ten techniques or etiquettes she should have when answering or
making calls in the office. (5 marks)
Marks awarded:
Questions:
Group dynamics and neatness: …. /5
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