Spring 2025
Instructor: Sehwon Kang
E-mail: sekang@sogang.ac.kr
Office: MA 715
Office Hours: Mon/Wed/Fri 1 to 3 pm and by appointment
Background
Assistant Professor at Sogang: Since Spring 2021
Assistant Professor at Tilburg: 2019 – 2021
PhD in USA, B.Eng., B.B.A., M.Sc. in South Korea
Teaching interest: OM – Service Operations, Quality Management
Research interest: Healthcare and Energy Industries
TA: Juhui Yang
E-mail: qwert1355@naver.com
2
Class
Tuesdays, Thursdays: 13:30-14:45
Matthew Hall #104
Course Objectives
Prepare you for the Challenges you will face in your Managerial Careers
Understand quality management terms, concepts, components, and principles.
Develop and utilize a framework for improving quality.
Apply quality management tools to analyze business applications.
3
Textbook/Notes – you are responsible for reading, studying, and ultimately
understanding material
Lectures
Class discussions – reviewing and expanding on material from the lecture
Class exercise – in-class learning experiences, small hands-on practice
Videos – business world examples of QM concepts and principles
4
Author: Evans and Lindsay
Title: Managing for Quality and Performance Excellence (11th edition)
Publication: Cengage Learning
5
Individual Assignments (10%)
4~5 Individual Assignments
No late submission
Exams (40%+45%)
Midterm and Final Exam
Closed notes/books
True/False, multiple-choice, short-essay, problem-solving
Assigned seat
Class exercise/discussion
6
Attend class on every Tuesday/Thursday
Assigned seat
FA policy
7
Week Contents
Reading
1 Introduction to QM
Chapter 1
2 Quality gurus
Chapter 2
3 Process improvement and Six Sigma (1)
Chapter 9
4 Process improvement and Six Sigma (2)
Chapter 9
5 Customer focus
Chapter 3
6 Statistical method in Quality Management
Chapter 6
7 Process focus
Chapter 5
Team Assignment
8 Midterm
9 Workforce focus
Chapter 4
10 Lean
Chapter 9
11 Statistical Process Control
Chapter 8
12 Baldrige Framework & Strategy Focus
Chapters 10 & 11
13 Measurement and Knowledge Management
Chapter 12
14 Design for Quality and Product Excellence
Chapter 7
15 Wrapping up and presentation
Due: 6/10
16 Final term
(Tentative)
8
“Learning is an Active Process”
People Remember
less of what they read
……..hear
………see
and more of what they say and do
9
Before class
Knowledge & Comprehension
pre-class quizzes, chapter
Evaluate &
Synthesize
summaries
During class
Apply &
Analyze
Apply & Analyze
in-class exercise and discussion
Knowledge &
Comprehension
After class
Before Class
During Class
After Class
Synthesize & Evaluate –
case studies, team project,
exam
10
Does everyone learn the same way?
Learning Style
the personal approach to receiving and processing information, incorporating it and
adding it to their existing body of knowledge, and applying problem-solving
techniques to other applications.
11
Reflector
- Why Theorist
- What Pragmatist
- How -
Activist
- What If -
• Why is the concept important? Think 50,000 foot level
• High-level Concept Map. Big Picture.
• Make connections to other material
• Dig into the details
• Research the concept
• Background, History, Theory, Evolution of the Concept
• Look for Applications
• Identify how to use the concepts in practice. Detailed process maps.
• Step-by-step instructions. Protocols. Best practices
• Extend concepts to unrelated fields
• Study group for shared brainstorming
• Think outside the box
12
Why
Reflector
What If
Activist
Total
Learning
What
Theorist
How
Pragmatist
13
After watching a video, please answer the following questions:
1.
Should we fire Lucy?
2. Who is at fault here?
14
0
