Spring 2025
Instructor: Sehwon Kang
 E-mail: sekang@sogang.ac.kr
 Office: MA 715
 Office Hours: Mon/Wed/Fri 1 to 3 pm and by appointment
Background
 Assistant Professor at Sogang: Since Spring 2021
 Assistant Professor at Tilburg: 2019 – 2021
 PhD in USA, B.Eng., B.B.A., M.Sc. in South Korea
 Teaching interest: OM – Service Operations, Quality Management
 Research interest: Healthcare and Energy Industries
TA: Juhui Yang
 E-mail: qwert1355@naver.com
2
 Class
 Tuesdays, Thursdays: 13:30-14:45
 Matthew Hall #104
 Course Objectives
 Prepare you for the Challenges you will face in your Managerial Careers
 Understand quality management terms, concepts, components, and principles.
 Develop and utilize a framework for improving quality.
 Apply quality management tools to analyze business applications.
3
 Textbook/Notes – you are responsible for reading, studying, and ultimately
understanding material
 Lectures
 Class discussions – reviewing and expanding on material from the lecture
 Class exercise – in-class learning experiences, small hands-on practice
 Videos – business world examples of QM concepts and principles
4
Author: Evans and Lindsay
Title: Managing for Quality and Performance Excellence (11th edition)
Publication: Cengage Learning
5
Individual Assignments (10%)
 4~5 Individual Assignments
 No late submission
Exams (40%+45%)
 Midterm and Final Exam
 Closed notes/books
 True/False, multiple-choice, short-essay, problem-solving
 Assigned seat
 Class exercise/discussion
6
 Attend class on every Tuesday/Thursday
 Assigned seat
 FA policy
7
Week Contents
Reading
1 Introduction to QM
Chapter 1
2 Quality gurus
Chapter 2
3 Process improvement and Six Sigma (1)
Chapter 9
4 Process improvement and Six Sigma (2)
Chapter 9
5 Customer focus
Chapter 3
6 Statistical method in Quality Management
Chapter 6
7 Process focus
Chapter 5
Team Assignment
8 Midterm
9 Workforce focus
Chapter 4
10 Lean
Chapter 9
11 Statistical Process Control
Chapter 8
12 Baldrige Framework & Strategy Focus
Chapters 10 & 11
13 Measurement and Knowledge Management
Chapter 12
14 Design for Quality and Product Excellence
Chapter 7
15 Wrapping up and presentation
Due: 6/10
16 Final term
(Tentative)
8
“Learning is an Active Process”
People Remember
less of what they read
……..hear
………see
and more of what they say and do
9
Before class
 Knowledge & Comprehension
 pre-class quizzes, chapter
Evaluate &
Synthesize
summaries
During class
Apply &
Analyze
 Apply & Analyze
 in-class exercise and discussion
Knowledge &
Comprehension
After class
Before Class
During Class
After Class
 Synthesize & Evaluate –
 case studies, team project,
exam
10
 Does everyone learn the same way?
 Learning Style
 the personal approach to receiving and processing information, incorporating it and
adding it to their existing body of knowledge, and applying problem-solving
techniques to other applications.
11
Reflector
- Why Theorist
- What Pragmatist
- How -
Activist
- What If -
• Why is the concept important? Think 50,000 foot level
• High-level Concept Map. Big Picture.
• Make connections to other material
• Dig into the details
• Research the concept
• Background, History, Theory, Evolution of the Concept
• Look for Applications
• Identify how to use the concepts in practice. Detailed process maps.
• Step-by-step instructions. Protocols. Best practices
• Extend concepts to unrelated fields
• Study group for shared brainstorming
• Think outside the box
12
Why
Reflector
What If
Activist
Total
Learning
What
Theorist
How
Pragmatist
13
 After watching a video, please answer the following questions:
1.
Should we fire Lucy?
2. Who is at fault here?
14