Manager Position Competencies
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Leadership: The ability to effectively lead and motivate a team
Communication: It allows information to be clear and prevents any
misunderstanding.
Problem Solving: Can analyze a situation, identify potential solutions, and
implement the best course of action to resolve the issue.
Front Counter Position Competencies
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Customer Service: It enables the employee to provide a high level of service to
the customer, ensuring that their needs are met and that they have a positive
experience with the company.
Communication: This can help prevent misunderstandings and ensure that
customers have a positive experience with the company.
Adaptability: An adaptable employee can quickly learn new information and
adjust their approach to provide excellent service to customers.
Manager Position:
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Leadership: Can you tell me about a time when you had to lead a team to
achieve a goal?
Communication: Give an example of a time when you had to resolve a conflict
among team members. How did you handle it, and what was the result?
Problem-solving: Can you tell me about a time when you had to solve a
complex problem in your previous job?
Front counter position:
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Customer Service: Can you tell me about a time when you had to handle a
difficult customer situation?
Communication: Give an example of a time when you had to communicate
effectively with a customer to resolve an issue?
Adaptability: Can you tell me about a time when you had to adapt to a change in
your work environment?