COMPETENCY BASED LEARNING
MATERIALS
Sector: TOURISM
Qualification Title: EVENTS MANAGEMENT SERVICES NC III
Unit of Competency:Develop and Practice Negotiation Skills
Module Title: Developing and Practice Negotiation Skills
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HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIALS
Welcome!
The unit of competency, Develop and Practice Negotiation Skills, is one of the competencies of Events
Management Services NC III, a course which comprises the knowledge, skills and attitudes required for a TVET
trainer to possess.
The module, Develop and Practice Negotiation Skills contains training materials and activities related to
Interpret event brief, Develop proposal and bid details, Develop bid materials and Submit or present the bid
or proposal on time for you to complete.
In this module, you are required to go through a series of learning activities in order to complete each learning
outcome. In each learning outcome are Information Sheets, Self-Checks, Operation Sheets and Task/Job Sheets. Follow
and perform the activities on your own. If you have questions, do not hesitate to ask for assistance from your
facilitator.
Remember to:
• Work through all the information and complete the activities in each section.
• Read information sheets and complete the self-check. Suggested references are included to supplement the
materials provided in this module.
• Most probably, your trainer will also be your supervisor or manager. He is there to support you and show you the
correct way to do things.
• You will be given plenty of opportunities to ask questions and practice on the job. Make sure you practice your new
skills during regular work shifts. This way, you will improve your speed, memory and your confidence.
• Use the Self-Checks, Operation Sheets or Task or Job Sheets at the end of each section to test your own progress.
Use the Performance Criteria Checklist or Procedural Checklist located after the sheet to check your own performance.
• When you feel confident that you have had sufficient practice, ask your Trainer to evaluate you. The results of your
assessment will be recorded in your Progress Chart and Accomplishment Chart.
You need to complete this module before you can perform the next module Solve workplace problems related to work
activities.
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(EVENTS MANAGEMENT SERVICES NC III)
COMPETENCY-BASEDLEARNING MATERIALS
List of Basic Competencies
No.
Unit of Competency
1.
Lead workplace communications
Module Title
Leading workplace
communications
Code
500311109
2.
Lead small teams
Leading small teams
500311109
3.
Develop and practice
negotiation skills
Developing and practice
negotiation skills
500311111
4.
Solve problems related to work
activities
Solving problems related to
work activities
500311112
5.
Use mathematical concepts
and techniques
Using mathematical concepts
and techniques
500311113
6.
Use relevant technologies
Using relevant technologies
500311114
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MODULE CONTENT
UNIT OF COMPETENCY DEVELOP AND PRACTICE NEGOTIATION SKILLS MODULE TITLE
:
DEVELOPING AND PRACTICE NEGOTIATION SKILLS MODULE DESCRIPTION This module covers
:
:
the skills, knowledge and attitudes
required to collect information in order to negotiate to a
desired outcome and participate in the negotiation.
NOMINAL DURATION 3 hours
:
SUMMARY OF LEARNING OUTCOMES:
Upon completion of the module the student trainees must be able to:
LO1.Plan negotiations
LO2. Participate in negotiations
LO3. Assess work procedures, processes and systems in terms of innovative practices* LO4.
Evaluate the effectiveness of the proposed action plan*
LO5. Interpret environmental practices, policies and procedures*
LO6: Establish targets to evaluate environmental practices*
LO7.Evaluate effectiveness of environmental practices
ASSESSMENT CRITERIA:
1. Information on preparing for negotiation is identified and included in the plan
2. Information on active listening is identified and included in the plan
3. Information on different questioning techniques is identified and included in the plan
4. Information is checked to ensure it is correct and up to- date.
CONTENTS:
1. Codes of practice and guidelines for the organization
2. Organizations policy and
3. procedures for
4. negotiations
CONDITIONS:
The students/trainees must be provided with the following:
∙ Online
∙ Materials relevant to the proposed activity or task on work requirements and performance issues ∙
Materials relevant to the proposed activity or task
∙ LMS
∙ Computer
∙ Video
∙ Conferencing Tool
∙ Mobile Phone
∙ Internet
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METHODOLOGIES:
∙ Online Group work
∙ Online Role Play
∙ Online Lecture/ Discussion
∙ Individual Online Work
ASSESSMENT METHODS:
⮚ Oral or written test
⮚ Direct observation
⮚ Evaluation of work done by learner
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LEARNING EXPERIENCES
Learning Outcome 1. Plan negotiations
Learning Activities
Read Information Sheet 3.1-1 on 1.
Plan negotiations
Special Instructions
Read and understand the information
about the content. If you can’t
understand the information, ask you
facilitator
Answer Self-Check 3.1-1
Compare answers with the answer key.
You are required to get all answers
correct. If not, read the information
sheets again to answer all questions
correctly.
Listen to the discussion on 1 . Plan
negotiations
Perform Task Sheet 3.2-1 on Plan
Refer to performance criteria checklist
3.2-1. If you can’t understand the
information, ask your facilitator.
negotiations
After doing all activities of this LO2, you
are ready to proceed to the next LO3 on
Develop and practice negotiation skills.
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Information Sheet 2.1-1
Plan negotiations
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
Plan negotiations
What is negotiation, and why is it important?
Negotiation is a complex discussion where two or more parties try to resolve an issue in a manner everyone
finds acceptable. Each side has an opportunity to present its case and try to persuade the other to see its
viewpoint. You'll always have some form of give and take, with compromise typically requiring one side to
walk away more successfully while the other has to make more concessions.
It’s an essential skill for individuals, teams, and organizations. Negotiation offers a valuable tool to resolve
conflict, advance careers, and create value.
What are the qualities of an effective negotiator?
Effective negotiators communicate clearly, listen and comprehend what others say, and use critical thinking
skills. Other essential qualities include:
• Adaptability
• Persuasiveness
• Excellent research abilities
• Personable
• Creativity
• Conscientiousness
• Perform efficiently under pressure
• Articulate
• Willing to compromise
• Positive attitude and outlook
• Good conversational skills
How improving your negotiation skills benefits you
Negotiation is a life skill, not just an ability among top-tier business executives and hostage crisis
professionals. Negotiation often takes place even in quiet moments. For example, couples may negotiate
where to go on vacation, or families may negotiate how they approach movie night. Working on your
negotiation skills offers multiple benefits. Examples include:
• Boosting and building self-confidence
• Ensuring you get the best possible deals and maximum value
• Helping resolve conflicts, issues, and problems
• Building respect and a positive reputation
• Moving forward in your career path
• Strengthening relationships
Negotiation skills to focus on
Whether you’re improving your negotiation skills for your professional or personal life, various negotiation
skills can help you move forward. Working on your confidence and communication skills are a good place to
start. Entering a negotiation with just the right amount of confidence helps prevent you from getting taken
advantage of without making you seem off-putting to the other side of the negotiation table. Be prepared
Without preparation, you essentially undertake negotiation blindly. You need a clear understanding of the
situation, what's at stake, and the various ways that negotiations can play out. As you prepare, ask yourself a
few questions to help guide the process:
• What are your boundaries?
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• What do you want to accomplish?
• How much will you compromise?
• Are the concessions you ask the other side to make reasonable and fair?
• How might the other person or party respond?
• What are the best and worst possible outcomes?
Know your goal
What will you ask for in the negotiation process? Understanding this is an essential first step. Additionally, you
must build your case by including compelling supporting details to persuade the other person or party why
they should meet your requests. Approach negotiations with a clear understanding of what you're willing to
lose. For example, if you want a higher salary, would you be willing to sacrifice a different benefit, like vacation
time?
Additionally, be determined to ask for more. For example, if you're negotiating with your employer about
increasing your productivity or work hours, ask for a higher salary or increased vacation time. Practice
You know that old saying, “Practice makes perfect.” It stands true in various situations, including
negotiations. Unless you're a professional negotiator, you may not have frequent opportunities to flex your
negotiating skills. A few tactics to consider include the following:
• Use your resources to gain supporting research to back up your side and practice your pitch to fine tune
the details.
• Role-play the other side to help you understand the points the opposition may raise. • Make consistent
eye contact when role-playing with another person and hold their gaze to appear confident and
committed.
• Research the latest negotiation tactics using sources like books, podcasts, and courses to keep your skills
fresh.
Build rapport
Negotiations call for a careful and balanced approach from both parties. Building rapport with the other
person or party you negotiate with can help break the ice while encouraging a collaborative spirit. It can also
help increase the odds of reaching a successful agreement. Ways to build rapport include: • If time allows,
engage in a little small talk or at least a personal introduction • Communicate clearly to ensure the other
party is clear about your position and what you're asking for. Remain calm and keep your body language
relaxed but professional.
• Don’t be afraid to ask questions. Neutral questions (not “yes” or “no” questions that lead the other party
to answer) can encourage information-packed responses that can be useful throughout the process. •
Practice active listening and acknowledge concerns or complicated feelings. Not only does this help build
your relationship, but it also allows you to gain valuable insights from the other side. Be flexible
Negotiations are fluid and may require you to be flexible and accepting of other solutions and additional
compromises. Listen to what the other side offers and consider if their offer aligns with your objectives and
ultimate goals.
Use good judgment, but be prepared to walk away
Negotiations aren’t personal. They do, however, require that you enter the conversation with sound
judgment to determine if your counterpart’s solutions work within the framework of your goals and
objectives.
It's also essential to establish firm boundaries and be prepared to walk away from the negotiation table if the
offer does not suit your goals. Doing so makes a powerful statement of confidence and integrity. In lieu of
dismissing the negotiation altogether, the other side could reconsider their position. In either case, you want
to exit the negotiation knowing you stood firmly within your boundaries.
How do you develop good negotiation skills?
Good negotiators can think on their feet, use critical thinking, and listen actively to anticipate other people’s
needs and actions. They also need to be able to make small changes seem like a big deal, so they lower the
chances of making as many changes to their offers.
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Put it into practice
Understanding the theory and fundamentals of negotiation can only get you so far. Practicing helps in
embedding these skills in your intuition. Try out your new skills with family and friends. The more you use
negotiation tactics, the more comfortable you'll feel during a real negotiation scenario. Ask for feedback
After practicing with friends and family, colleagues, instructors, or other learners, ask them to critique your
performance. Getting feedback can be challenging, but it’s an effective method for identifying your strengths
and weaknesses to reinforce areas in need of additional work. Understanding what you’ve done well, and
where you’ve experienced setbacks, can help you become a more effective negotiator with time. It can also
increase your confidence for future negotiations.
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Task Sheet 3.1-1
Plan negotiations
Performance Objective : Given the necessary tools, materials and equipment, you
should be able to perform following in 10 minutes
Supplies/Materials : A4 bond paper, pen
Equipment : laptop, printer
Steps/Procedure:
1. Study the scenario and write down proposed negotiation strategies.
Scenario: Maria owns a small bakery, "Sweet Delights," in her local town. She has been
sourcing ingredients from a large supplier, but she wants to negotiate better terms to
reduce costs and possibly extend her payment period.
Assessment Methods:
For Demonstration with Oral Questioning
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Task Answer Sheet 3.1-1
Plan negotiations
Name: Date:
Task
Satisfactory
Responses
Did the Trainee perform the following task
Yes
No
1. Study the scenario and write down proposed negotiation
strategies.
❑
❑
2. Proposed negotiation strategies.
❑
❑
The Trainee’s underpinning knowledge about the demonstration of tasks
was: Satisfactory ❑ Not satisfactory ❑
Feedback to the Trainee:
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Performance Criteria Checklist 1.1-4
CRITERIA
YES
NO
Did you….
1. Information on preparing for negotiation is identified and
included in the plan
❑
❑
2. Information on active listening is identified and included in the
plan
❑
❑
3. Information on different questioning techniques is identified and
included in the plan
❑
❑
4. Information is checked to ensure it is correct and up to- date.
❑
❑
5. Information on preparing for negotiation is identified
and included in the plan
❑
❑
Feedback :
Evidence showed that the student’s required knowledge and overall performance was:
Competent _____ Not Yet Competent _____
Trainee Signature: _________ Trainer Signature: __________
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LO2. Participate in negotiations
ASSESSMENT CRITERIA:
1. Responsibilities are allocated having regard to the skills, knowledge and aptitude required to
undertake the assigned task based on company policies.
2. Duties are allocated having regard to individual preference, domestic and personal
considerations, whenever possible
CONTENTS:
1. Work plan and procedures
2. Work requirements and targets
3. Individual and group expectations and assignments
4. Ways to improve group leadership and membership
CONDITIONS:
The students/trainees must be provided with the following:
∙ Online Materials relevant to the proposed activity or task on work requirements and
performance issues
∙ Materials relevant to the proposed activity or task
∙ LMS
∙ Computer
∙ Video
∙ Conferencing Tool
∙ Mobile Phone
∙ Internet
METHODOLOGIES:
✧ Online Group work
✧ Online Role Play
✧ Online Lecture/ Discussion
✧ Individual Online Work
ASSESSMENT METHODS:
✧ Computer Based Examination
✧ Online Oral Questioning
✧ Portfolio
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LEARNING EXPERIENCES
Learning Outcome 2. Participate in negotiations
Learning Activities
Special Instructions
Read Information Sheet 3.2-1 on
Participate in negotiations
Read and understand the information
about the content. If you can’t
understand the information, ask your
facilitator
Answer Self-Check 3.2-1
Compare answers with the answer key.
You are required to get all answers
correct. If not, read the information
sheets again to answer all questions
correctly.
Listen to the discussion on A s s i g n r e
sponsibilities
Perform Task Sheet 3.2-1 on Participate in
negotiations
Refer to performance criteria checklist
3.2-1. If you can’t understand the
information, ask your facilitator.
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Information Sheet 3.2-1
Participate in negotiations
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Participate in negotiations
What Is Negotiation?
The term negotiation refers to a strategic discussion intended to resolve an issue in a way that both parties
find acceptable. Negotiations involve give and take, which means one or both parties will usually need to
make some concessions.
Negotiation can take place between buyers and sellers, employers and prospective employees, two or more
governments, and other parties. Here is how negotiation works and advice for negotiating successfully.
KEY TAKEAWAYS
Negotiation is a strategic discussion between two parties to resolve an issue in a way that both find
acceptable.
Negotiations can take place between buyers and sellers, employers and prospective employees, or the
governments of two or more countries, among others.
Successful negotiation usually involves compromises on the part of one or all parties.
How Negotiations Work
Negotiations involve two or more parties who come together to reach some end goal that is agreeable to all
those involved. One party will put its position forward, while the other will either accept the conditions
presented or counter with its own position. The process continues until both parties agree to a resolution or
negotiations break off without one.
Experienced negotiators will often try to learn as much as possible about the other party's position before a
negotiation begins, including what the strengths and weaknesses of that position are, how to prepare to
defend their positions, and any counter-arguments the other party will likely make.
The length of time it takes for negotiations to conclude depends on the circumstances. Negotiation can take
as little as a few minutes, or, in more complex cases, much longer. For example, a buyer and seller may
negotiate for minutes or hours for the sale of a car. But the governments of two or more countries may take
months or years to negotiate the terms of a major trade deal.
Some negotiations require the use of a skilled negotiator such as a professional advocate, a real estate agent
or broker, or an attorney.
Examples of Negotiations
Negotiating can take place between individuals, businesses, governments, and in any other situation where
two parties have competing interests. Here are two everyday examples:
Say you plan to buy a new SUV but don't want to pay the full manufacturer's suggested retail price (MSRP). In
that case, you might offer what you consider a fair price. The dealer can accept your offer or counter with
another price figure. If you have good negotiating skills, you may be able to drive the price down to a level
where you're happy and the dealer is still able to walk away with a profit, albeit a slimmer one.
Or, suppose you've been offered a new job but don't consider the salary sufficient. An employer's first
compensation offer is often not its best possible offer, so it may have some room to negotiate. In fact, a 2016
survey by the CareerBuilder website found that 73% of employers were open to negotiating a starting salary
with job seekers.1
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CareerBuilder. "73% of Employers Would Negotiate Salary, 55% of Workers Don't Ask."
And if higher pay isn't a possibility, the employer may be willing to offer something additional, such as more
vacation time or better benefits.
In both of these examples—as in most successful negotiations—both parties have made compromises, while
also achieving their principal goals.
The Stages of the Negotiation Process
Regardless of what you're negotiating over or with whom, negotiation usually involves several distinct steps.
Preparation
Before negotiations begin, there are a few questions it helps to ask yourself. Those include:
What do you hope to gain, ideally?
What are your realistic expectations?
What compromises are you willing to make?
What happens if you don't reach your end goal?
Preparation can also include finding out as much as you can about the other party and their likely point of
view. In the case of the SUV negotiation above, you could probably find out how much room the dealer has to
bargain by looking up actual sales prices for that vehicle online.
Also, marshal any facts that will help you make a persuasive case. If you're negotiating for a new job or a raise
at work, for instance, come armed with concrete examples of your accomplishments, including hard numbers
if possible. Consider bringing testimonials from satisfied clients and/or coworkers if that will buttress your
case.
Many experienced negotiators consider preparation to be the single most important step in the entire
process.
Exchanging Information
Once you're prepped for the negotiation, you're ready to sit down with the other party. If they're smart, they
have probably prepared themselves, as well. This is the point at which both sides will present their initial
positions in terms of what they want and are willing to give in return.
Being able to clearly articulate your wishes is critical to the negotiation process. You may not get everything
on your wish list, but the other party, if they want to reach a deal, will have a better idea of what it might take
to make that happen. You will have a better idea of their position, and where they might be willing to bend, as
well.
Bargaining
Now that both parties have laid out their case, you're ready to start bargaining.
An important key to this step is to hear the other party out and refrain from being dismissive or
argumentative. Successful negotiating involves a little give and take on both sides, and an adversarial
relationship is likely to be less effective than a collegial one.
Also bear in mind that a negotiation can take time, so try not to rush the process or allow yourself to be
rushed.
Closing the Deal
Once both parties are satisfied with the results, it's time to end the negotiations. The next step may be in the
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form of a verbal agreement or written contract. The latter is usually a better idea as it clearly outlines the
position of each party and can be enforced if one party doesn't live up to their end of the bargain.
Tips for Successful Negotiating
Some people may be born negotiators, but many of us are not. Here are a few tips that can help.
Justify Your Position. Don't just walk into negotiations without being able to back up your position. Bring
information to show that you've done your research and you're committed to reaching a deal. Put Yourself
in Their Shoes. Remember that the other side has things it wants out of the deal, too. What can you offer
that will help them reach their goal (or most of it) without giving away more than you want to or can afford
to?
Keep Your Emotions in Check. It's easy to get caught up in the moment and be swayed by your personal
feelings, especially ones like anger and frustration. But don't let your emotions cause you to lose sight of your
goal.
Know When to Walk Away. Before you begin the negotiating process, it's a good idea to know what you'll
accept as a bare minimum and when you'd rather walk away from the table than continue to bargain. There is
no use trying to reach a deal if both sides are hopelessly dug in. Even if you don't want to end negotiations
entirely, pausing them can give everyone involved a chance to regroup and possibly return to the table with a
fresh perspective.
Self Check 3.2-1
What Makes a Good Negotiator?
Some of the key skills of a good negotiator are the ability to listen, to think under pressure, to clearly
articulate their point of view, and to be willing to compromise, within reason.
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LO3 Assess work procedures, processes and systems in terms of innovative practices
ASSESSMENT CRITERIA:
1. Reasons for innovation are incorporated to work procedures.
2. Models of innovation are researched.
3. Gaps or barriers to innovation in one’s work area are analyzed.
4. Staff who can support and foster innovation in the work procedure are identified
CONTENTS:
1. Seven habits of highly effective people.
CONDITIONS:
The students/trainees must be provided with the following:
∙ Online Materials relevant to the proposed activity or task on work requirements and performance
issues
∙ Materials relevant to the proposed activity or task
∙ LMS
∙ Computer 5.Video Conferencing Tool
∙ Mobile Phone
∙ Internet
METHODOLOGIES:
✧Online Group work
✧Online Role Play
✧Online Lecture/ Discussion
✧Individual Online Work
ASSESSMENT METHODS:
⮚ Computer Based Examination
⮚ Online Oral Questioning
⮚ Role Play
⮚ CaseStudy
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LEARNING EXPERIENCES
Learning Outcome 3. Assess work procedures, processes and systems in terms of
innovative practices
Learning Activities
Special Instructions
Read Information Sheet 3.3-1 on 1. Assess
work procedures, processes and systems
in terms of innovative practices
Read and understand the information
about the content. If you can’t
understand the information, ask your
facilitator
Answer Self-Check 3.3-1
Compare answers with the answer key.
You are required to get all answers
correct. If not, read the information
sheets again to answer all questions
correctly.
Listen to the discussion on 2 . 3 . 1 O n e
’srolesand responsibilitiesi
ntheteam
Perform Task Sheet 3.3-1 on 1 One’s
roles and responsibilities in the team
Refer to performance criteria checklist
2.3-1. One’s roles and responsibilities in
the team. If you can’t understand the
information, ask your facilitator.
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Information Sheet 2.3-1
Assess work procedures, processes and systems in terms of innovative practices Learning
Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
Assess work procedures, processes and systems in terms of innovative practices
Gaining a deeper understanding of your market and competition enables you to make informed decisions for
negotiation success.
Market Research
Market research involves collecting, analyzing, and interpreting data related to your target market. It will help
you spot important market trends and movements that can significantly impact your business. Here's how:
Data Analysis: Data analysis allows you to uncover patterns, trends, and shifts in consumer behavior and
preferences. These insights provide a competitive edge by enabling you to adapt to changing market
conditions effectively.
Track Market Shifts: Staying ahead of the competition requires dedicated awareness. Market research can
proactively track market shifts, identify emerging opportunities, and weaken potential threats to your
business.
Economic Indicators: Economic indicators are measurements that provide insights into the economic
conditions of a region or industry. Here's how you can leverage them:
Key Economic Indicators: Learn about key economic indicators, such as GDP growth, unemployment rates,
inflation, and consumer spending. These indicators are signals of economic health.
Interpretation: Develop the ability to interpret economic indicators as they relate to your business. For
instance, rising consumer spending might indicate a good time to expand your business.
Data-Driven Decisions: Once you understand and interpret key economic indicators, you can make smart,
data-driven decisions (rather than decisions based on hunches or emotions) that align with market conditions
and your business.
Analyze the Competition
Success in the business often depends on how well you know your competitors. Here's how you do it:
Assess the Competitive Landscape: Identify your competitors, ranging from direct competitors (businesses
that offer a similar product or service) to indirect competitors (businesses that may not offer a similar
product or service, but are competing for the same customers), and classify them into these two categories
based on their market presence.
Strengths and Weaknesses: What are your competitors' strengths and weaknesses? This will help you identify
areas where you can potentially outperform or differentiate your business.
Strategy Analysis: Study your competitors' strategies, including their marketing, pricing, distribution, and
customer engagement approaches. This analysis will reveal their game plans and objectives.
Anticipate Their Moves: This proactive approach allows you to develop counter strategies, (strategies or
plans in response to a competitor’s strategy or activities) and maintain a competitive edge.
Use Market Research and Competitive Analysis in Your Negotiation
Let’s now look at how to leverage this knowledge during negotiations to improve your positions and
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decision-making.
Armed with market research and competitive analysis, you can negotiate from a position of strength with
facts to support your position. Your understanding of market conditions and competitor strategies lets you
share your demands and objectives effectively and with confidence.
During negotiations, you can make more informed decisions. Your insights provide a solid foundation for
evaluating proposals and assessing them against your business goals.
Lastly, by leveraging your knowledge, you can make your negotiations adaptable to evolving circumstances.
It becomes easier to respond to twists and turns in the negotiation process because you understand how
those changes will impact the market and your competitors.
Self Check 1-3-1
True or False
1. Data analysis allows you to cover patterns so you to adapt to changing market conditions
effectively.
2. Economic indicators are measurements that provide insights into the economic conditions of a
region or industry.
3. Good insights provide a solid foundation for evaluating proposals and assessing them against
your business goals..
4. By leveraging your knowledge, you can make your negotiations adaptable to evolving
circumstances.
5. Strengths and weaknesses will help you identify areas where you can potentially outperform or
differentiate your business.
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LO4. Evaluate effectiveness of the proposed action plans
ASSESSMENT CRITERIA:
1. Work structure is analyzed to identify the impact of the new work procedures 2.
Co-workers/key personnel is consulted to know who will be involved with or affected by the
work procedure
3. Work instruction operational plan of the new work procedure is developed and evaluated.
4. Feedback and suggestion are recorded.
5. Operational plan is updated.
6. Results and impact on the developed work instructions are reviewed
7. Results of the new work procedure are evaluated
8. Adjustments are recommended based on results gathered
9. Follow-up communication is provided on all issues affecting the team
10. All relevant documentation is completed in accordance with company procedures
CONTENTS:
1. Five minds of the future concepts (Gardner, 2007).
CONDITIONS:
The students/trainees must be provided with the following:
1. Online Materials relevant to the proposed activity or task on work requirements and
performance issues
2. Materials relevant to the proposed activity or task
3. LMS
4. Computer 5.Video
5. Conferencing Tool
6. Mobile Phone
7. Internet
METHODOLOGIES:
✧ Online Group work
✧ Online Role Play
✧ Online Lecture/ Discussion
✧ Individual Online Work
ASSESSMENT METHODS:
⮚ Oral or written test
⮚ Direct observation
⮚ Evaluation of work done by learner
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LEARNING EXPERIENCES
Learning Outcome 4. Evaluate effectiveness of the proposed action plans
Learning Activities
Special Instructions
Read Information Sheet 3.4-1 on 1.
Evaluate effectiveness of the proposed
action plans
Read and understand the information
about the content. If you can’t
understand the information, ask your
facilitator
Answer Self-Check 3.4-1
Compare answers with the answer key.
You are required to get all answers
correct. If not, read the information
sheets again to answer all questions
correctly.
Listen to the discussion on Supervise
team performance
Perform Task Sheet 3.4-1 on 1. Evaluate
effectiveness of the proposed action
plans
Refer to performance criteria checklist
3.4-1. If you can’t understand the
information, ask your facilitator.
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Information Sheet 3.4-1
Evaluate effectiveness of the proposed action plans
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1.Evaluate effectiveness of the proposed action plans*
In both successful and failed negotiations, it’s important to understand what led to the outcome. These
exercises will help improve your win/loss record going forward.
Analyze negotiations that didn't go as planned and determine the reasons behind their failures. The findings
will give you a better understanding of common pitfalls to avoid and the importance of adaptability in
negotiation.
1.3 Developing an action plan
1. Planning a resource centre
1.1 Assessing information needs
1.2 Strategic planning
1.3 Developing an action plan
1.4 Interviewing tips and sample questionnaires
Developing an action plan means turning ideas raised during strategic planning or evaluation into reality. It
means identifying the steps that need to be taken to achieve the resource centre’s aims. The resource centre
officer and their manager or supervisor should develop the action plan, in consultation with members of the
resource centre advisory committee and/or other users.
It is useful to have action plans for each area of the resource centre’s work, such as:
fundraising
selecting and ordering materials
organising materials
computerisation
providing information services
promoting the resource centre
networking and cooperation.
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Self Check 2.4-1
__1. Make things not so difficult in the eyes of your subordinates if it is a challenging task. __2. You can also
show your leadership qualities by working to obtain promotions, pay raises, and awards for deserving
employees.
__3. Be honest, whether they are doing well or badly.
__4. Be tactful with your subordinates at all times.
__5. Treat each of your subordinates or staff fairly and respectfully.
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Task Sheet 2.4-1
Supervise team performance
Performance Objective : Given the necessary tools, materials and equipment, you
should be able to perform following in 10 minutes
Supplies/Materials : A4 bond paper, pen
Equipment : laptop, printer
Steps/Procedure:
1. Create an action plan template containing the 5 parts of action
plan. 2. Choose any from this category
∙ Marketing action plan
∙ Corrective action plan
∙ Sales action plan
∙ Project action plan
∙ Personal development action plan
3. Set up a comprehensive action plan using your template.
Assessment Methods:
For Written Test with Oral Questioning
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Task Answer Sheet 2.4-1
Implement action plans and communication results
Name: Date:
Task
Satisfactory
Responses
Did the Trainee perform the following task
Yes
1. List down several miscommunication challenges and write
❑
recommendation on how to overcome this challenges. 2. Choose
❑
any from this category
Marketing action plan
Corrective action plan
Sales action plan
Project action plan
Personal development action plan
❑
3. Set up a comprehensive action plan using your template.
The Trainee’s underpinning knowledge about the demonstration of tasks
was: Satisfactory ❑ Not satisfactory ❑
Feedback to the Trainee:
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Performance Criteria Checklist 1.4-1
No
❑
❑
❑
CRITERIA
YES
NO
Did you….
1. Action plans are implemented and evaluated.
❑
❑
2. Results of plan implementation and recommendations are
prepared.
❑
❑
3. Recommendations are presented to appropriate personnel.
❑
❑
4. Recommendations are followed-up, if required.
❑
❑
Feedback :
Evidence showed that the student’s required knowledge and overall performance was:
Competent _____ Not Yet Competent _____
Trainee Signature: _________ Trainer Signature: __________
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