People
Doctor’s
expertise
Nurses’
attentiveness
Support staff
responsiveness
Process
Environment
Admission
process
Cleanliness
Communication
protocols
Comfort of
rooms
Discharge
procedures
Noise levels
Follow-up care
Availability of
amenities
Quality of
Health Care
Availibility of
medical tools
Patient privacy
policies
Quality of
food
Condition of
equipment
Safety protocols
Availibility of
supplies
Accessibility
of technology
Complaint resolution
procedures
Cleanliness of
linens
Equipment
Policies
Materials