Chapter one Copyright Oxford University Press 2013 Learning objectives Copyright Oxford University Press 2013 Learning objectives (cont.) Copyright Oxford University Press 2013 Introduction Copyright Oxford University Press 2013 Importance of Operations Management Copyright Oxford University Press 2013 Development of operations management Copyright Oxford University Press 2013 Development of operations management Copyright Oxford University Press 2013 Scope of operations management Copyright Oxford University Press 2013 Scope of operations management Copyright Oxford University Press 2013 Principles of effectiveness, efficiency, low cost & robustness (p. 6) Copyright Oxford University Press 2013 Levels in operations management Copyright Oxford University Press 2013 Strategy and strategic decisions Customer requirements Needs satisfaction Customer Operational and tactical planning decisions Copyright Oxford University Press 2013 Characteristics of operations management Copyright Oxford University Press 2013 The relationship between different functions within an organisation Figure 1.1. Copyright Oxford University Press 2013 The relationship between different functions within an organisation (cont.) Copyright Oxford University Press 2013 The relationship between different functions within an organisation (cont.) Copyright Oxford University Press 2013 The relationship between different functions within an organisation (cont.) Copyright Oxford University Press 2013 The relationship between different functions within an organisation (cont.) Copyright Oxford University Press 2013 Other departments or functions within an organisation Copyright Oxford University Press 2013 Other departments or functions within an organisation (cont.) Copyright Oxford University Press 2013 Other departments or functions within an organisation (cont.) • The importance of Operations departments to the society as a whole Differences between services & goods production • Most organisations combine goods & services, but some lean more towards one or the other • Operations management is relevant in provision of services • Examples of services retailers?? Copyright Oxford University Press 2013 Differences between services and goods production Differences between services & goods production The three modes of operations management Copyright Oxford University Press 2013 Operations management structures Copyright Oxford University Press 2013 Summary Copyright Oxford University Press 2013
