SECTOR: TOURISM QUALIFICATION TITLE: EVENTS MANAGEMENT SERVICES NC III UNIT OF COMPETENCY: LEAD WORKPLACE COMMUNICATION MODULE TITLE: LEADING WORKPLACE COMMUNICATION B&B ACADEMY FOR SKILLS TRAINING & ASSESSMENT INC. B85 L3 P2 C33 ST., KARANGALANG VILLAGE PASIG CITY PLAN TRAINING SESSION Data Gathering Instrument for Trainee’s Characteristics Please answer the following instrument according to the characteristics described below. Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided for some data that need your response. Characteristics of learners Language, literacy and numeracy (LL&N) Cultural and language background Average grade in: English Average grade in: Math a. 95 and above a. 95 and above b. 90 to 94 b. 90 to 94 c. 85 to 89 c. 85 to 89 d. 80 to 84 d. 80 to 84 a. 75 to 79 e. 75 to 79 Ethnicity/culture: a. Tagalog b. Bisaya c. Bicolano d. Ilocano e. Kapampangan f. Ibaloy g. Others( please specify)_____________ Education & general knowledge Highest Educational Attainment: a. High School Level b. High School Graduate c. College Level d. College Graduate Sex a. Male b. Female Age Your age: _34_ Physical ability 1. Disabilities (if any)_____________________ 2. Existing Health Conditions (Existing illness if any) a. None b. Asthma c. Heart disease d. Anemia e. Hypertension f. Diabetes g. Others(please specify) ___________________ Events Management Services III Previous experience with the topic a. Enumerate all the core competencies b. For chosen competency, do not encircle letter c. For other competencies, encircle letter(s) Previous learning experience List down trainings related to “Your NCII Qualification” ____________________________________________________ Training Level completed Learning styles National Certificates acquired and NC level Events Management Services NCIII a. Visual - The visual learner takes mental pictures of information given, so in order for this kind of learner to retain information, oral or written, presentations of new information must contain diagrams and drawings, preferably in color. The visual learner can't concentrate with a lot of activity around him and will focus better and learn faster in a quiet study environment. b. Kinesthetic - described as the students in the classroom, who have problems sitting still and who often bounce their legs while tapping their fingers on the desks. They are often referred to as hyperactive students with concentration issues. c. Auditory- a learner who has the ability to remember speeches and lectures in detail but has a hard time with written text. Having to read long texts is pointless and will not be retained by the auditory learner unless it is read aloud. d. Activist - Learns by having a go e. Reflector - Learns most from activities where they can watch, listen and then review what has happened. f. Theorist - Learns most when ideas are linked to existing theories and concepts. g. Pragmatist - Learns most from learning activities that are directly relevant to their situation. Other needs a. Financially challenged b. Working student c. Solo parent d. Others(please specify) ___________________________ FORM 1.1 SELF-ASSESSMENT CHECK INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information which are essential in planning training sessions. Please check the appropriate box of your answer to the questions below. BASIC COMPETENCIES CAN I…? 1. Lead workplace communication YES 1.1 Communicate information about workplace processes / 1.2 Lead workplace discussions 1.3 Identify and communicate issue arising in the workplace / / 2. Lead small teams 2.1 Provide team leadership 2.2 Assign responsibilities / / 2.3 Set performance expectations for team members 2.4 Supervise team performance / / 3. Develop and practice negotiations skills 3.1 Plan negotiations 3.2 Participate in negotiations 4. Solve problems related to work activities 4.1 Identify the problem 4.2 Determine fundamental causes of the problem 4.3 Determine corrective action 4.4 Provide recommendation(s) to the manager 5. Use mathematical concepts and techniques 5.1 Identify mathematical tools and techniques to solve the problem 5.2 Apply mathematical procedure/solution 5.3 Analyze results 6. Use relevant technologies 6.1 Study/select appropriate technology 6.2 Apply relevant technology 6.3 Maintain/enhance relevant technology / / / / / / / / / / / / NO COMMON COMPETENCIES CAN I…? YES NO 1. Roster Staff 1.1 Development and implement staff roster / 1.2 Maintain staff records / 2. Control and Order Stock 2.1 Maintain stock levels and records / 2.2 Process stock orders / 2.3 Minimizing stock losses / 2.4 Follow-up Orders / 2.5 Organize and administer stocks / 3. Train small group 3.1 Prepare for trainings / 3.2 Deliver training / 3.3 Provide opportunities for practices / 3.4 Review training / 4. Establish and connect business relationships 4.1 Establish and conduct business relationship / 4.2 Conduct negotiations / 4.3 Make formal business agreement / 4.4 Foster and maintain business relationships / CORE COMPETENCIES CAN I…? YES EVENT PLANNING SERVICES 1. Plan and develop event proposal or bid 1.1 Interpret event brief / 1.2 Develop proposal and bid details / NO 1.3 Develop bid materials / 1.3 Submit or present the bid or proposal on time / 2. Develop an event concept 2.1 Identify overall event objectives and scope / 2.2 Establish event concept theme and format / 3. Develop event program 3.1 Identify conference objectives / 3.2 Design event program 3.3 Finalize program details / / 4. Select event venue and site 4.1 Analyze venue or site requirements / 4.2 Source event venues or sites / / 4.3 Confirm venue or site arrangement 5. Develop and update event industry knowledge 5.1 Source and apply information on the structure and operation of the event industry 5.2 Source and apply information on ethical and legal issues for the event industry / 5.3 Source and apply information on event industry technology / 5.4 Update event industry knowledge / / 6. Provide on-site event management services 6.1 Prepare for site management / 6.2 Oversee meeting / event / 6.3 Monitor meeting/event operation / 6.4 Oversee Meeting / event breakdown / 7. Manage contractors for indoor 7.1 Identify operational requirements / 7.2 Source contractors / 7.3 Monitor contractors / 8. Develop and update knowledge protocol 8.1 Seek information on appropriate protocol / 8.2 Integrate appropriate protocol procedures into work activities / 8.3 Update knowledge protocol / Prepared by: MA. FELISE SANCHEZ – SALISI Note: In making the Self-Check for your Qualification, all required competencies should be specified. It is therefore required of a Trainer to be well- versed of the CBC or TR of the program qualification he is teaching. Evidences/Proof of Current Competencies Form 1.2: Evidence of Current Competencies acquired related to Job/Occupation Current Competencies Proof/Evidence Means of validating 1. Lead workplace communication 1.1 Communicate information about workplace processes 1.2 Lead workplace discussions 1.3 Identify and communicate issue arising in the workplace Certificate of Achievement Certificate with Dry seal 2. Lead small teams 2.1 Provide team leadership 2.2 Assign responsibilities 2.3 Set performance expectations for team members 2.4 Supervise team performance Certificate of Achievement Certificate with Dry seal 3.Develop and practice negotiations skills 3.1 Plan negotiations 3.2 Participate in negotiations Certificate of Achievement Certificate with Dry seal 4.Solve problems related to work activities 4.1 Identify the problem 4.2 Determine fundamental causes of the problem 4.3 Determine corrective action 4.4 Provide recommendation(s) to the manager Certificate of Achievement Certificate with Dry seal 5. Use mathematical concepts and techniques 5.1 Identify mathematical tools and techniques to solve the problem 5.2 Apply mathematical procedure/solution 5.3 Analyze results Certificate of Achievement Certificate with Dry seal 6. Use relevant technologies 6.1 Study/select appropriate technology 6.2 Apply relevant technology 6.3 Maintain/enhance relevant technology Certificate of Achievement Certificate with Dry seal BASIC COMPETENCIES Current Competencies Proof/Evidence Means of validating Certificate of Achievement Certificate with Dry seal COMMON COMPETENCIES 1. Roster Staff 1.1 Development and implement staff roster 1.2 Maintain staff records 2. Control and Order Stock 2.1 Maintain stock levels and records 2.2 Process stock orders 2.3 Minimizing stock losses 2.4 Follow-up Orders 2.5 Organize and administer stocks Certificate of Achievement Certificate with Dry seal 3. Train small group 3.1 Prepare for training 3.2 Deliver training 3.3 Provide opportunities for practices 3.4 Review training Certificate of Achievement Certificate with Dry seal 4. Establish and connect business relationships 4.1 Establish and conduct business relationship 4.2 Conduct negotiations 4.3 Make formal business agreement 4.4 Foster and maintain business relationships Certificate of Achievement Certificate with Dry seal Proof/Evidence Means of validating 1. Plan and develop event proposal or bid 1.1 Interpret event brief 1.2 Develop proposal and bid details 1.3 Develop bid materials Certificate of Achievement Certificate with Dry seal 2. Develop an event concept 2.1 Identify overall event objectives and scope 2.2 Establish event concept theme and format Certificate of Achievement Certificate with Dry seal 3. Develop event program 3.1 Identify conference objectives 3.2 Design event program 3.3 Finalize program details Certificate of Achievement Certificate with Dry seal 4. Select event venue and site 4.1 Analyze venue or site requirements 4.2 Source event venues or sites 4.3 Confirm venue or site arrangement Certificate of Achievement Certificate with Dry seal 5. Develop and update event industry knowledge 5.1 Source and apply information on the structure and operation of the event industry 5.2 Source and apply information on ethical and legal issues for the event industry 5.3 Source and apply information on event industry technology 5.4 Update event industry knowledge Certificate of Achievement Certificate with Dry seal Current Competencies CORE COMPETENCIES (EVENT PLANNING SERVICES) CORE COMPETENCIES (ON-SITE EVENT MANAGEMENT SERVICES) 6. Provide on-site event management services 6.1 Prepare for site management 6.2 Oversee meeting / event 6.3 Monitor meeting/event operation 6.4 Oversee Meeting / event breakdown Certificate of Achievement Certificate with Dry seal 7. Manage contractors for indoor 7.1 Identify operational requirements 7.2 Source contractors 7.3 Monitor contractors Certificate of Achievement Certificate with Dry seal 8.Develop and update knowledge protocol 8.1 Seek information on appropriate protocol 8.2 Integrate appropriate protocol procedures into work activities 8.3 Update knowledge protocol Certificate of Achievement Certificate with Dry seal Prepared by: MA. FELISE SANCHEZ – SALISI Identifying Training Gaps From the accomplished Self-Assessment Check (Form 1.1) and the evidences of current competencies (Form 1.2), the Trainer will be able to identify what the training needs of the prospective trainee are. Form 1.3 Summary of Current Competencies Versus Required Competencies Required Units of Competency/Learning Outcomes based on TR Current Competencies 1. Lead workplace communication 1.1 Communicate information about workplace processes Communicating information about workplace processes 1.2 Lead workplace discussions Leading workplace discussions 1.3 Identify and communicate issue arising in the workplace Identifying and communicating issue arising in the workplace 2. Lead small teams 2.1 Provide team leadership Providing team leadership 2.2 Assign responsibilities Assigning responsibilities 2.3 Set performance expectations for team members Setting performance expectations for team members 2.4 Supervise team performance Supervising team performance 3. Develop and practice negotiations skills 3.1 Plan negotiations Planning negotiations 3.2 Participate in negotiations Participating in negotiations 4. Solve problems related to work activities 4.1 Identify the problem Identifying the problem 4.2 Determine fundamental causes of the problem Determining fundamental causes of the problem 4.3 Determine corrective action Determining corrective action 4.4 Provide recommendation(s) to the manager Providing recommendation(s) to the manager 5. Use mathematical concepts and techniques Training Gaps/Requirements 5.1 Identify mathematical tools and techniques to solve the problem Identifying mathematical tools and techniques to solve the problem 5.2 Apply mathematical procedure/solution Applying mathematical procedure/solution 5.3 Analyze results Analyzing results 6. Use relevant technologies 6.1 Study/select appropriate technology Studying/selecting appropriate technology 6.2 Apply relevant technology Applying relevant technology 6.3 Maintain/enhance relevant technology Maintaining/enhancing relevant technology COMMON COMPETENCIES 1. Roster Staff 1.1 Development and implement staff roster Developing and implementing staff roster 1.2 Maintain staff records Maintaining staff records 2. Control and Order Stock 2.1 Maintain stock levels and records Maintaining stock levels and records 2.2 Process stock orders Processing stock orders 2.3 Minimize stock losses Minimizing stock losses 2.4 Follow-up Orders Following up orders 2.5 Organize and administer stocks Organizing and administering stocks 3. Train small group 3.1 Prepare for trainings Preparing for trainings 3.2 Deliver training Delivering training 3.3 Provide opportunities for practices Providing opportunities for practices 3.4 Review training Reviewing training 4. Establish and connect business relationships 4.1 Establish and conduct business relationship Establishing and conducting business relationship 4.2 Conduct negotiations Conducting negotiations 4.3 Make formal business agreement Making formal business agreement 4.4 Foster and maintain business relationships Fostering and maintaining business relationships CORE COMPETENCIES 1. Plan and develop event proposal or bid 1.1 Interpret event brief Interpreting event brief 1.2 Develop proposal and bid details Developing proposal and bid details 1.3 Develop bid materials Developing bid materials 1.4 Submit or present the bid or proposal on time Submitting or present the bid or proposal on time 2. Develop an event concept 2.1 Identify overall event objectives and scope Identifying overall event objectives and scope 2.2 Establish event concept theme and format Establishing event concept theme and format 3. Develop event program 3.1 Identify conference objectives Identifying conference objectives 3.2 Design event program Designing event program 3.3 Finalize program details Finalizing program details 4. Select event venue and site 4.1 Analyze venue or site requirements Analyzing venue or site requirements 4.2 Source event venues or sites Sourcing event venues or sites 4.3 Confirm venue or site arrangement Confirming venue or site arrangement 5. Develop and update event industry knowledge 5.1 Source and apply information on the structure and operation of the event industry Sourcing and applying information on the structure and operation of the event industry 5.2 Source and apply information on ethical and legal issues for the event industry Sourcing and applying information on ethical and legal issues for the event industry 5.3 Source and apply information on event industry technology Sourcing and applying information on event industry technology 5.4 Update event industry knowledge Updating event industry knowledge 6. Provide on-site event management services 6.1 Prepare for site management Preparing for site management 6.2 Oversee meeting / event Overseeing meeting / event 6.3 Monitor meeting/event operation Monitoring meeting/event operation 6.4 Oversee Meeting / event breakdown Overseeing Meeting / event breakdown 7. Manage contractors for indoor 7.1 Identify operational requirements Identifying operational requirements 7.2 Source contractors Sourcing contractors 7.3 Monitor contractors Monitoring contractors 8. Develop and update knowledge protocol 8.1 Seek information on appropriate protocol Seeking information on appropriate protocol 8.2 Integrate appropriate protocol procedures into work activities Integrating appropriate protocol procedures into work activities 8.3 Update knowledge protocol Updating knowledge protocol Prepared by: MA. FELISE SANCHEZ – SALISI Using Form No.1.4, convert the Training Gaps into a Training Needs/ Requirements. Refer to the TR in identifying the Module Title or Unit of Competency of the training needs identified. Form No. 1.4: Training Needs Training Needs (Learning Outcomes) Module Title/Module of Instruction 3.1 Identify conference objectives 3.2 Design event program 3.3 Finalize program details Prepared by: MA. FELISE SANCHEZ – SALISI Developing Event Program