Preventive measures for QuickBooks
Connection Has Been Lost issue
QuickBooks Database Server Manager plays a major role in connecting the server
and workstations when the data file is shared. QuickBooks Connection Has Been
Lost error message appears when DBSM fails to start or crashes randomly in the
background. If you also face problems hosting or opening a data file due to this issue,
give this blog a read till the end to acknowledge the reasons and usable methods to
eliminate the error.
Approach our team of QB experts at 1.855.738.2784 for troubleshooting
directions to counter the error.
Here’s why QuickBooks connection to
server has been lost message appears?
You’ll mainly run into this error message while opening a company file located on the
server or running the Database Server Manager. The conditions that can possibly
trigger this DBSM issue are discussed below•
The Network Descriptor or Transaction Log file fails to run when you host the data
file on a multi-user network.
•
QuickBooks cannot connect to the company file due to a lack of folder
permissions or Windows Firewall restrictions.
•
The company file is damaged and QB fails to process it due to its
unsupported/unreadable format.
Perfect methods to tackle the QB
connection loss issue
You won’t be able to use the company file efficiently until you resolve the internal
issues in the Database Server Manager. You must apply the following techniques to
ensure the QB error message doesn’t appear again-
Solution 1- Launch DBSM after mending the
damaged .TLG and .ND files
The transaction log (.tlg) and Network Descriptor (.nd) are QB program files containing
recent transactions and the path to the data source, respectively. These files are
processed in DBSM when you try setting up a multi-user network to host the QB
Desktop file. In case the files get damaged and do not run, DBSM instantly develops
issues and the multi-user network breaks down. You need to fix both files and register
them on the network to ensure you don’t fall prey to the company file issue again.
Here’s how1. Open your QB folder using a file explorer and look for .nd & .tlg files inside the
folder.
2. Right-click both files individually and select the Rename option in the list.
3. Add ‘.old’ as an extension to both the files (.nd & .tlg) and save them on your
system.
4. Launch the DBSM and navigate to the Scan Folders
5. Provide the location of your company file folder and click the Start Scan
6. Wait for the scan to complete and retry opening the data file in QBDT.
If the error message appears again after fixing the DBSM issues, check out the next
solution.
Solution 2- Mend your company file before
opening it in QB
You can also encounter this error message if the company file gets damaged and fails
to run on your QB. You can use the QB tool hub to tackle the situation as shown in the
following steps1. Open the QB tool hub and go to the Company file issues
2. Click the Quick Fix My File option and wait until your data file is completely fixed.
Conclusion
This is the completion of our blog aiming to share the causes of the QuickBooks
Connection Has Been Lost error message coming up while opening a data file. The
methods to get rid of the problem are also present in the blog and we hope you use
them to host or open the data file conveniently.
Speak to our QB support team at 1.855.738.2784 to resolve your queries about
the error.