How to Prepare for
Genesys Cloud CX
Quality Management
Certification?
Genesys GCX-QM Certification Made
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GCX-QM Cloud CX Quality Management
Certification Details
Exam Code
GCX-QM
Full Exam Name
Genesys Cloud CX Quality Management
Certification
No. of Questions
55
Online Practice Exam Genesys Cloud CX Quality Management
Certification (GCX-QM) Practice Test
Sample Questions
Genesys GCX-QM Sample Questions
Passing Score
65%
Time Limit
120 minutes
Exam Fees
$500 (USD)
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Genesys GCX-QM Study Guide
• Perform enough practice with related
Cloud CX Quality Management
certification on VMExam.com.
• Understand the Exam Topics very well.
• Identify your weak areas from practice test
and do more practice with VMExam.com.
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Genesys GCX-QM Certification Syllabus
Syllabus Topics
● Introduction to Quality Management
● Quality Evaluation and Calibration
● Quality Management Policies and Quality Dashboards
● Interaction Evaluations
● Encryption Keys and Reporting for Quality Management
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Cloud CX Quality Management Training Details
Training:
● Genesys Cloud CX: Contact Center
Administration
● Genesys Cloud CX: Quality Management
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Genesys GCX-QM
Sample Questions
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Que.01: What process helps you standardize call
evaluations of contact center agents by comparing
multiple reviews of the same call or interaction?
Options:
a) Scoring
b) Monitoring
c) Calibration
d) Evaluation
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Answer
c) Calibration
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Que.02: Quality dashboards use __________ to enable
administrators, managers, and supervisors to monitor
real-time contact center activity.
Options:
a) Dashlets
b) Calibration
c) Evaluation Form
d) Expert Evaluator
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Answer
a) Dashlets
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Que.03: What is a critical question in an evaluation
form?
Options:
a) Critical questions are used to prioritize questions that are critical to the
success of an interaction.
b) Critical questions are questions that the agent must answer.
c) Critical questions are multiple-choice questions that have a higher
weight than non-critical questions.
d) If answered "No", critical questions will result in
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Answer
a) Critical questions
are used to
prioritize questions
that are critical to
the success of an
interaction.
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Que.04: Genesys Cloud uses ____________ to
protect recorded interactions from unauthorized
access.
Options:
a) Encryption
b) Decryption
c) Evaluation
d) Authorization
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Answer
a) Encryption
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Que.05: Select the two available options for Actions
to Perform.
Options:
a) Specific Queue(s)
b) Assign Evaluation
c) Time Sets
d) Archive Recording
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Answer
b) Assign
Evaluation
d) Archive
Recording
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Genesys Cloud CX Quality Management
Certification Guide
• The Genesys Certification is increasingly
becoming important for the career of
employees.
• Try our Cloud CX Quality Management mock
test.
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More Info on Genesys Certification
Visit www.vmexam.com
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