NURS FPX 4010 Assessment 2: Interview and Interdisciplinary Issue
Identification
Capella University
NURS-FPX4010 – Leading People, Processes, and Organizations in
Interprofessional Practice
Dr Kalie Griffy
See Original papers at www.nursfpx.us
Email Tutor: emilytutors01@gmail.com
NURS FPX 4010 Assessment 2: Interview and Interdisciplinary Issue
Identification
Summary
This assessment was to conduct an interview with a nurse manager on interdisciplinary
issues in the health care setting. The interview dwelled on communication issues between
departments and how these impact patients' quality of care. She gave an insight that
ineffective communication leads to delayed treatments, dissatisfaction of patients, and
possible adverse events.
Problem Identification
The key issue that emerged from the interview was a serious breakdown in communication
among nursing staff and other related professionals involved in health provision such as
doctors and specialists. This breakdown leads to misunderstandings of patient conditions
and causes delays in provision of services and poor decisions on the best course of options
of treatment. The nursing manager reiterated that the heavy workload pressure and lack of
time contribute to breakdown in communication and inhibit healthcare professionals from
working in concert. Information about the patient's condition often isn't communicated
properly on time, which causes fragmented care and raises the chances of medical errors.
Change Theories for Interdisciplinary Solution
These issues with communication can effectively be addressed using Lewin's Change
Management Model. This model possesses three crucial stages of change, namely
unfreezing, changing, and refreezing. Unfreezing involves identification of the existing
barriers to communication and persuading the staff that change is necessary. This can be
done by training sessions and workshops, which will delineate the importance of effective
communication. In the phase of changing, the introduction of new effective communication
practices is focused on, such as daily interdisciplinary huddles or team-based EHR updates.
These conferences allow free discussion among team members and ensure that all
professionals are on the same page regarding the strategy of patient care. Finally, at the
stage of refreezing, these new practices are solidified into standard procedures; thus, the
improved communication becomes the norm in this organization. The process not only
builds collaboration but also instills a culture of continuous improvement.
Collaboration Models for Interdisciplinary Teams
Collaboration across different disciplines in health care provides the best avenue for the
delivery of quality patient care. One good means of achieving this collaboration is through
interdisciplinary rounds where health professionals from different specializations come
together on a routine basis to discuss anything about the condition of a patient. These
meetings will keep all members of the team informed about the patient's condition and
treatment, thus reducing any chances of miscommunication. These rounds help develop
relationships among the members of the team and thus foster more trust and cooperation.
Also, shared collaborative tools, such as the EHRs, will grant real-time access to information
provided by any member, thereby enhancing the quality of care. Technology enhances not
only communication but also offers avenues for the health professional to ensure that
proper decisions are made for the ultimate beneficiaries.
References
Lewin, K. (1947). Frontiers in group dynamics: Concept, method, and reality in social science;
social equilibria and social change. Human Relations.
See Original papers at nursfpx.us email: emilytutors01@gmail.com