How To Fix QuickBooks Error Verifying Account
Status
While downloading payroll updates or activating retail payroll in QuickBooks Desktop, you may
encounter this error message,”We are having difficulties verifying your account status.
Error=UEXP”.When trying to activate your retail payroll, this error appears due to a disabled
retail payroll license or the presence of special characters in your company name, legal
address, chart of accounts, and contact name. When you encounter a QuickBooks error
verifying account status while downloading the payroll update, it happens due to using an old
QB version, incorrect payroll setup, expired payroll subscription, and outdated e-file and e-pay
versions.
Reasons Why Error Appears When Verifying
Account Status
Here are the possible reasons that could be responsible for triggering an
error when verifying account status.
 Outdated Software: If your QuickBooks Desktop version is not up to date,
it can lead to this error and block payroll updates.
 Old E-File and E-Pay Versions: After upgrading QuickBooks, your
company file might still have outdated e-file and e-pay versions, which
can trigger the error.
 Inactive Payroll Subscription: An inactive payroll subscription can prevent
the payroll updates from downloading and may lead to Error 30159
QuickBooks Desktop.
Solutions to Resolve Account Status Verification Errors
After understanding the reasons, you can now move to the troubleshooting
section. Below, we have mentioned proven solutions to resolve account status
verification errors.
Solution 1: Update QuickBooks
 Check for the Latest Version:
 Open QuickBooks Desktop.
 Press F2 (or Ctrl+1).
 Access the Product Information window.
 Review the version and release details displayed.
 If your version is current, no update is needed. If it’s outdated, follow the steps
below to update.
Install the Update:
If an update is available, QuickBooks will automatically begin downloading it.
Here are the instructions to manually install the update:
 Click “Update available.”
 Select “Install now.”
 Follow the on-screen instructions.
 Complete the installation.
 Wait for the update process to finish.
 After installation, open QuickBooks.
 Now, complete the payroll update.
Solution 2: Managing The Payroll Service Key
Within QuickBooks
 Go to the Employees menu.
 Now, choose “My Payroll Service.”
 Select the “Manage Service Key” option.
 For Direct Deposit Users:
 Click “Edit,” then “Next.”
 Uncheck the “Open Payroll Setup” box.
 Click “Finish.”
 For Non-Direct Deposit Users:
 Click “Remove”
 Select “Yes” twice.
Solution 3: Update the Latest Tax Table
 Navigate to Employees.
 Select “Get Payroll Updates.”
 To check your current tax table version:
 Look for the number displayed next to “You are using tax table version:”
 Confirm if this version matches.
 For more details on the tax table version, click “Payroll Update Info.”
 To download the most recent tax table:
 Select “Download Entire Update.”
 Click “Update” to start the installation.
Conclusion
After understanding the root causes and solutions, you can successfully fix
the QuickBooks error verifying account status to manage your finances
swiftly.