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Administrative Medical
Assisting 9e Linda
French, Lisa Turner
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Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
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Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 1: INTRODUCTION TO ADMINISTRATIVE MEDICAL ASSISTING
TABLE OF CONTENTS
Chapter Review ................................................................................................................... 2
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Solution and Answer Guide: Chapter 1: Introduction to Administrative Medical Assisting
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CHAPTER REVIEW
1.
What is the primary role of the patient navigator?
a. Performing back-office clinical tasks such as taking the patients’ blood
pressure or drawing blood.
b. Connecting patients with resources and guiding them through the health care
system so that timely care is provided.
c. Answering the office phones and greeting patients.
d. Treating and diagnosing patients when the physician is not available.
Answer: b
2. You have a patient that is very upset and in a lot of pain. They are getting frustrated
and do not understand the check-in process. Which of these statements should be
used to show empathy to the patient?
a. “If you can’t do it, just wait until I have time to help you.”
b. “A new system can be confusing, let’s work through it together.”
c. “If you just follow the directions on the screen it will work.”
d. “Oh no! This is terrible, you’ll never get in to see the doctor.”
Answer: b
3. Which of the following would be outside of the duties that an administrative medical
assistant performs?
a. Greet patients and visitors.
b. Treat and diagnose the patient.
c. Schedule appointments.
d. File and retrieve patient charts.
Answer: b
4. Being able to put yourself in the patient’s situation or understand their point of view is
defined as ____________.
a. commiseration
b. sympathy
c. empathy
d. confrontation
Answer: c
5. How might an administrative medical assistant show assertive behavior?
a. Shouting until people listen to their opinion.
b. Manipulating the situation into their favor.
c. Displaying a negative attitude when confronted.
d. Respecting others and trusting their instincts.
Answer: d
6. Which of these activities would be considered a nonadaptive way to deal with stress?
a. Taking a full lunch break.
b. Planning ahead and prioritizing tasks.
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Calling in sick until you feel like working.
d. Going to bed and getting up early.
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Solution and Answer Guide: Chapter 1: Introduction to Administrative Medical Assisting
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c
7. Which of the following statements about personal image in the medical office is true?
a. Wear whatever makes you comfortable regardless of the dress code.
b. No jewelry should be worn in the medical office.
c. Always wear clean, wrinkle-free clothing.
d. Most medical offices do not have a dress code policy.
Answer: c
8. This type of credential is not controlled by the government, but is instead based on
recognition from a professional organization.
a. Licensure
b. Accreditation
c. Certification
d. Registration
Answer: c
9. What is a continuing education unit (CEU)?
a. Scheduled pay raises every 6 months.
b. A specialized field of work in which the medical assistant can also perform
back-office clinical duties such as taking vital signs.
c. An electronic system that is used to maintain patient education documents.
d. Videos, webinars, and conferences that help keep the medical assistant
informed and educated.
Answer: d
10. Which of the following is true about employment opportunities for administrative
assistants?
a. With many medical facilities closing, job opportunities are limited and few.
b. A variety of positions in the health care field are estimated to grow faster than
the average.
c. Medical assistant jobs are typically found only in hospitals.
d. Some jobs are available for medical assistants, and they are holding steady but
not growing.
Answer: b
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Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
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Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 2: THE HEALTH CARE ENVIRONMENT
TABLE OF CONTENTS
Chapter Review ................................................................................................................... 2
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website, in whole or in part.
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Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
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CHAPTER REVIEW
1.
Global influences on health care come from a variety of sources. Which of the
following is an environmental influence?
a. Spread of communicable diseases from country to country.
b. Federal regulations and state laws that are put into place by government
agencies.
c. Climate and weather changes.
d. The social and economic conditions in which people live.
Answer: c
2. Which of the following are socioeconomic factors that influence a population?
a. Air pollution increasing the risk of cardiovascular and respiratory diseases.
b. Access to safe, clean housing and nutritionally balanced meals.
c. People moving and traveling all over the world.
d. Smoking bans in public places and advertising campaigns against driving after
drinking alcohol.
Answer: b
3. Which of the following integrates physicians, clinics, and hospitals in order to pool
resources and trim expenses while focusing on quality of care?
a. Accountable care organizations.
b. Evidence-based medicine.
c. Hospital at home.
d. Ambulatory Intensive Care Units.
Answer: a
4. What is a patient-centered medical home?
a. An arrangement in which the patient can only see a certain physician to be
covered by insurance.
b. A facility that is designed to look like a house rather than a hospital room.
c. A hospital that also has a skilled nursing facility within its walls.
d. A team of medical professionals who deliver comprehensive care via a team
that arranges for delivery of services in the home.
Answer: d
5. What is an urgent care center?
a. A facility in which additional services are provided at multiple sites such as
satellite clinics, rehabilitation centers, and laboratory blood-drawing stations.
b. A medical practice that specializes in seeing families rather than individuals.
c. A medical practice that treats a specific specialty such as mental health
centers or cancer clinics.
d. A freestanding practice center that provides extended hours and walk-in
appointments for minor injuries or health conditions.
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Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
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6. A medical specialty that deals with the management and control of obesity is called
_____.
a. dermatology
b. bariatric medicine
c. gerontology
d. nuclear medicine
Answer: b
7. How is complementary and alternative medicine (CAM) used in the medical setting?
a. It is used along with traditional health care and might include acupressure,
hypnosis therapy, or massage therapy.
b. It is used to provide free care to anyone, regardless of income or insurance
coverage.
c. It is used to provide access to experimental medicine that is not yet approved
by federal agencies.
d. It is used exclusively for people who do not have insurance so that they can
receive medical care.
Answer: a
8. Which of the following is an example of an allied health professional interacting with
the medical assistant?
a. A physician diagnosing and treating a patient.
b. A patient who is seen for a disease or condition.
c. A dietician who teaches the patient how to prepare healthy meals.
d. A custodian who keeps the office clean.
Answer: c
9. What is a role that the medical assistant might have in a telehealth setting?
a. Taking the patient’s blood pressure when they arrive.
b. Contacting the patient prior to the visit to ensure they have directions to the
physician’s office.
c. Contacting the insurance company to inform them if the patient is not
following the physician’s instructions.
d. Providing patient support and help in setting up the teleconferencing system or
acting as a host.
Answer: d
10. Employment in which health care setting requires precision and accuracy so that the
medical assistant both records and reports exact test results?
a. Multispecialty practice setting.
b. Partnership setting.
c. Laboratory setting.
d. Clinic setting.
Answer: c
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