Origin of QuickBooks Error 12031 and
reliable methods to counter
QuickBooks is dependent on the internet connection to execute its online tasks
efficiently. Internal issues like QuickBooks Error 12031 can emerge if the internet
connection breaks in between the tasks or the connection to the Intuit servers break
down. If you also run into this network connectivity issue on your QB, give this blog a
read to understand why it emerges and the applicable methods to tackle it on your
PC.
Eliminate the issues effectively with the troubleshooting directions
provided by our QB support team at 1.855.738.2784.
Why QuickBooks fails to update after this
error emerges on your PC?
You primarily run into error 12031 updating QuickBooks and in some rare cases, while
executing online tasks in the software. The main reasons QuickBooks fails to update
due to this error are mentioned below1. The TLS (Transport Layer Security) settings aren’t correctly set in your system
causing connectivity issues with the internet.
2. You use a third-party incompatible web browser on your PC which cannot integrate
with QB during the update.
3. Windows Installer is blocked by the Firewall and fails to extract the QB update
package.
The steps you can take to resolve the QB
update error
You encounter error 12031 QuickBooks mostly due to network connectivity issues on
your system. The correct ways to ensure they don’t cause problems while updating
the software are mentioned below-
Solution 1- Enable the correct TLS settings on your
computer
Transport Layer Security (TLS) is a security protocol used by Windows to make sure
your data remains protected from the malware that can enter through the internet. But
these settings can block the internet access of the PC application entirely if they aren’t
properly configured. QuickBooks can also develop issues during the update if the
internet connection breaks due to these settings. You can make sure the TLS settings
don’t interrupt the QB update by using the steps given below1. Go to the ‘Internet Properties’ using the search panel or type ‘inetcpl.cpl’ in the Run
window (Windows+R).
2. Navigate to the Advanced tab and move to the bottom in the settings list.
3. Single-click the Use TLS 1.2 checkbox to mark it, and do no select any other TLS
settings.
4. Save the changes you made and close the Internet properties window.
5. Try updating your QuickBooks Desktop again.
If the software update gets interrupted by issues again, check out the next solution.
Solution 2- Use a QB-compatible web browser on
your computer
QuickBooks can develop compatibility issues while using the internet if the web
browser on your system is third-party. You must always use the default web browsers
of your OS to prevent connectivity issues while updating QuickBooks on your PC. The
steps you need to use are described below-
1. Open the control panel on your PC and click the Apps option in its menu.
2. Single-click the Default Apps option and move down the list to find Web Browser.
3. Choose from Internet Explorer/Microsoft Edge and set it as your default system
browser.
4. Update your QuickBooks Desktop again.
Conclusion
This blog helps us understand why QuickBooks Error 12031 blocks the software
updates on your computer. The methods needed to rectify the issue are given in the
blog and we hope you use them to update your QuickBooks without any problems.
Consult our team of QB experts at 1.855.738.2784 if you face problems while
applying the solutions.