Technical Service Manual StarLux500
StarLux500™
PULSED LIGHT AND LASER
SYSTEM
TECHNICAL
SERVICE
MANUAL
Document Part Number 5500-0000 Revision X1
Manufactured by:
Palomar Medical
82 Cambridge Street
Burlington MA 01803 USA
Toll Free 800-725-6627
Tel. 781-993-2315
Fax 781-993-2340
Email: customer_service@palomarmedical.com
www.palomarmedical.com
Header Page P/N 1500-0018 rev X1
Technical Service Manual StarLux500
Chapter 1
Safety
1.1
Safety Scope
1-2
1.2
Training
1-2
1.3
Safety Overview
1-3
1.4
General Safety
1-4
1.5
Room Safety
1.5.1 Electrical Safety
1.5.2 Fire Safety
1-4
1-5
1-5
Chapter 1 P/N 5500-0000 rev X2
1-1
Technical Service Manual StarLux500
1.1
Safety Scope
This manual is designed to help technically qualified personnel of Palomar
Medical Products and authorized distributors to repair and maintain the
StarLux™500 Pulsed Light and Laser System.
This manual contains functional descriptions of the StarLux500, as well as
diagrams, schematics and parts lists. This information, which Palomar considers
proprietary, is not intended for use by, or disclosure to, anyone not associated
with Palomar Medical Products.
1.2
Training
Service personnel should:
a)
Have a thorough understanding of how the StarLux500 is used for
treatments.
b)
Be completely familiar with the Operator's Manual provided with
the StarLux500 System.
c)
Have knowledge of analog and digital electronics.
Extent of Service:
Troubleshooting should normally be to the subassembly level.
Groups of components, rather than individual components, should
be replaced in order to retain factory adjustment of functional
subsystems.
Chapter 1 P/N 5500-0000 rev X2
1-2
Technical Service Manual StarLux500
1.3
Safety Overview
The Palomar StarLux500 is an electro-optical device intended for safe and
reliable hair reduction, pigmented lesion treatment, leg vein treatment, acne
treatment, deep tissue heating, and soft tissue coagulation. Personnel operating
and maintaining the StarLux500 should be familiar with the safety information
provided in this section.
Palomar assumes no liability whatsoever for any damage or injury resulting from
an application of a product which is not in strict accordance with the instructions
provided with the product. Palomar also assumes no liability for any damage or
injury arising as a result of user error or mistake, including but not limited to
injury arising from user’s lack of qualification to administer the treatment in the
individual circumstances, or as a result of errors or mistakes committed by such
user who would otherwise be considered as having the necessary professional
skills to apply such treatment.
Read the Installation and Operation Instructions thoroughly before connecting the
base system and chiller unit to the main power connection prior to use. The
system must be set, regulated and used in accordance with the instructions for use
listed in the handpiece appendices. Failure to observe usual safety precautions
may present a risk of hazardous exposure to laser or pulse light radiation.
All persons operating the StarLux500 System or in the vicinity of the system must be
aware of the potential hazards of the system output and should take the proper
safeguards as described in the Operator’s Manual. Be certain all personnel carefully
review the safety precautions pertaining to the Palomar StarLux500 System. Only
authorized individuals with appropriate safety training and knowledge should operate,
assist in the operation of, or provide maintenance/service to the system. One person
should be assigned to be responsible for system controls during the procedure. High
voltages are present inside the StarLux500 System, and any pulsed-light or laser
emitting device can cause injury if used improperly. Personnel who work with
pulsed light and laser sources should always be aware of the possible dangers and
should take the proper safeguards as described in the operator’s manual.
The Palomar StarLux500 System is an “eye-safe” device when operated
properly, however, as with any laser and pulsed light device, never look
directly at the light output. During treatments, all persons must wear
protective eyewear to protect against possible eye damage.
No one other than Palomar Medical authorized personnel may service inside
the protective covers of the StarLux500 System. Dangerous voltages are
present inside the system. Maintenance should be performed by the operator
30 minutes after the system is shut down and disconnected from power.
Performing maintenance procedures with the system while it is powered up or
before 30 minutes from disconnecting the system, may be hazardous to the
operator and destructive to the system.
Chapter 1 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
1.4
General Safety
•
Delivering excessive energy to the treatment site may cause thermal damage to the skin,
resulting in superficial damage to the skin, crusting, skin redness, hypopigmentation or
hyperpigmentation.
•
Consumer safety is assured by a well-trained staff.
•
Consumer education is also important and information about the nature of the treatment
should be provided.
•
Never look directly at the light coming from the distal end of the handpiece as this may
cause eye injury.
•
Never direct the laser or pulsed light at anything other than the targeted area.
•
Never point the handpiece so that it discharges into free space. Make sure it is pointed
at, and in full contact with, the treatment site during treatment or when performing test
spots.
Warning
Do not submerse the handpiece in any solution. Submersing the handpiece may cause a
hazardous condition for the user and possibly the consumer. Submersing may also cause the
system to malfunction. Apply disinfecting or cleaning solution to wipes or gauze pads to be
used on the handpiece. If the handpiece becomes submersed in fluid or leaks any cooling
water, discontinue use of the handpiece immediately and call Palomar for replacement.
Do not use the handpiece if it is cracked, the sapphire lens missing, cracked, or burned.
1.5
Room Safety
•
Identify the treatment room clearly.
•
Restrict entry to the treatment room when the system is in use. Allow access to the
treatment room only to those personnel both well trained and essential to the procedure.
•
When the system is not in use, ensure that it is rendered inaccessible to unauthorized
personnel. Remove the key to disable the unit.
•
Make sure that all personnel are familiar with the system controls and know how to shut
down the system instantly.
•
Block all appropriate windows, etc. to prevent light from escaping the treatment room.
1.5.1 Electrical Safety
Chapter 1 P/N 5500-0000 rev X2
1-4
Technical Service Manual StarLux500
• The electrical safety hazard of any laser and pulsed light system cannot be ignored or taken
lightly. Although the Palomar StarLux500 System has many safety features in it’s design,
certain precautions must be observed.
• It is possible for the high voltage components to retain a charge even after the system
has been turned off. Therefore, no part of the exterior housing of the main system or
handpiece should be removed except by trained and authorized technicians.
• This may expose personnel to dangerous high voltages and potentially dangerous light
radiation. Only a qualified Palomar Service Representative must perform any service
requiring access to the interior of the instrument. To contact a Service Representative, dial
toll free 1-800-PALOMAR or 1-781-993-2315.
• Customer Service Email: customer_service@palomarmedical.com
1.5.2 FIRE SAFETY
The potential for fire hazard exists because of the nature of light treatment. The
absorption of emitted energy, no matter how brief, may raise the temperature of any
material. This phenomenon is the basis of many useful medical and surgical applications;
it is also the reason that these applications often require precautions against the risk of
igniting combustible materials in and around the treatment area.
When the Palomar StarLux500 System is used, the following precautions should be
taken:
• Anesthetics administered must be approved as non-flammable.
• Ensure that the system and ancillary equipment are working properly before beginning
a procedure.
• Never direct the light output at anything other than the intended treatment site,
especially at reflective objects such as metal surgical instruments.
• Be certain the footswitch is clean and working properly. Place the footswitch where it
will not be mistaken for another piece of equipment.
• Exercise particular care in the use of oxygen. The presence of oxygen can accelerate the
combustion of any flammable material.
• Avoid using combustible materials, such as gauze and drapes, in the treatment area. When
they are required, these materials may be made fire-retardant by keeping them moist with
water or saline. Clothing should be kept well away from the area of treatment.
• Know the location and operation of the nearest fire extinguisher.
• Always turn off the system and remove the key when ever possible. This will prevent
accidental light emissions.
Chapter 1 P/N 5500-0000 rev X2
1-5
Technical Service Manual StarLux500
Chapter 2
Overview
2.1
Introduction
2-2
2.2
System Specifications
2-3
2.3
Theory of Operation
2.3.1 General Description
2.3.2 Sequence of Operation
2-4
2-4
2-4
Chapter 2 P/N 5500-0000 rev X2
2-1
Technical Service Manual StarLux500
2.1 Introduction
The Palomar StarLux™500 Pulsed Light and Laser System is designed, by attaching
multiple treatment handpieces, to deliver pulses of broadband incoherent light or laser light
to a predetermined target site. The Palomar StarLux500 System is specially developed for
permanent hair reduction, pigmented and vascular lesion treatment, leg vein treatment, acne,
fractional soft tissue coagulation, fractional skin tightening through soft tissue coagulation,
and other clinical applications.
The Palomar StarLux500 System is user friendly, allowing the treatment provider to select
output fluence (J/cm2) and pulsewidth (ms). This enables the user to safely perform
treatments on skin types I-VI as indicated in Starlux Treatment Guide.
The system is housed in a protective cabinet with includes the connection to an external
cooling unit. Delivery of the energy to the treatment site is through a handpiece that contains a
cooled sapphire window.
Light is directly administered to the treatment area by placing the handpiece window in
contact with the skin and pressing an attached footswitch in conjunction with pressing the
handpiece trigger button. There is also an option to deliver light pulses by pressing the
footswitch only.
The “Cooltip” supplies contact cooling to the skin during treatments, this minimizes the
potential for skin damage and allows for higher fluence during treatment.
Chapter 2 P/N 5500-0000 rev X2
2-2
Technical Service Manual StarLux500
2.2 Palomar StarLux500 System Specifications
Item
Description
System Type
Class I Equipment, Type BF, applied part (CE Approval)
Class II Medical Device (USA)
Pulsed Light Class IIb (EC Community)
Class IV Laser (Lux1064TM and Lux1540 TM Fractional Handpiece only-USA)
Wavelength
400nm - 1540nm (Handpiece Specific)
Spot Size
Handpiece Specific
Pulsewidth
Handpiece Specific
Fluence
Handpiece Specific
Light Delivery
Flashlamp or Laser within the handpiece (Handpiece Dependent)
Repetition Rate
Handpiece Specific
Actuator
Footswitch and/or Handpiece trigger
Voltage
Max Power Input
100 - 240VAC, 50/60Hz
1000VA (Base Unit)
650VA (Cooling Unit)
1650VA (Total System)
Operating
Environment
Temperature: 15-28° C (55-80° F)
Humidity:
0 to 40%
Transport/Storage Temperature: 0-50° C (32-124° F)
Environment
Humidity:
Below 80%
System Cooling
Cooling system for flashlamp
Cooling system for sapphire
Dimensions
Base Unit:
19” (48 cm) L x 11” (29 cm) H x 14” (36 cm) D
Cooling Unit: 10 “ (27 cm) L x 15” (38 cm) H x 16” (41 cm) D
500 Cart:
22 “ (58 cm) L x 30 “ (78 cm) H x 22 “ (58 cm) D
Weight
Base Unit:
55 lbs. (25kg)
Cooling Unit: 33 lbs. (15 kg)
500 Cart:
55 lbs. (25 kg)
Chapter 2 P/N 5500-0000 rev X2
2-3
Technical Service Manual StarLux500
2.3 Theory of Operation
2.3.1 General Description:
The StarLux500 system uses Analog and Digital Logic Circuits, a Microprocessor and
Software, High Voltage, and Flashlamp or Laser to create pulses of light for treatment.
The system can operate with input voltage range 85VAC to 265VAC 50Hz/60Hz. The
system’s internal power supply adjusts to the incoming line voltage.
The system contains sub-assemblies as described below:
1. External Cooling Unit, Provides cooling for the CoolTip in the handpiece, monitors
the water flow and temperature of the lamp and Cooltip loops.
2. TEC module (3 Dual Chamber TEC’s) within the cooling unit generates cooling for
the Cooltip.
3. Display Module, Contains the Main Processor, interconnect board and display screen.
4. Power Supply Module, provides the DC voltage to operate the System, Lamp
Controller and Thermocontroller boards.
5. Handpiece, provides the light to the target tissue and contact cooling. All calibration
data stored in handpiece.
2.3.2 Sequence of Operation:
2.3.2.1 A power cord is connected to both the base unit and external cooling unit, a handpiece
is connected and in the holster, and the coolant reservoir is full. Turn the main power switch on
the cooling unit and then the base unit. AC voltage is then applied to the Power Factor
Controller Board. This converts the base unit input voltage to supply 390VDC to the capacitor
charging circuit and Thermocontroller board. This board supplies 12VDC and 6VDC to all
boards and the display module. A “Menu/Next” screen will be displayed. (screen 1)
Screen 1
Screen 2
The system will read the EEprom information from the handpiece, the software will
determine the type of handpiece installed and then load the proper parameters for the
handpiece. (screen 2) If a handpiece communication error is detected during this time, it
will be displayed on the screen. Otherwise, the system will proceed to key switch screen.
Chapter 2 P/N 5500-0000 rev X1
2-4
Technical Service Manual StarLux500
2.3.2.2 With the key switch in the off position, the ‘turn key’ symbol will be displayed on
the touch screen panel. Note that the colored band at the top of the screen is the same color
as the handpiece installed. (screen 3).
Screen 3
Screen 4
2.3.2.3 When the key is turned to the “ON” (clockwise) position, the microprocessor will
check all operating systems for voltages or other faults and the cooling module power will
then switch on. As the system continues to power up, checks for water flow and
temperature will also take place. The lamp will start simmering. (screen 4)
Screen 5 (Cool Down)
2.3.2.4 If the system does not have any immediate faults, the “Cool Down” screen with
the hourglass symbol will be displayed.(screen 5) The cooling module is now fully
operational and if there are any faults not recognized during the system startup test, they
will be displayed now. The coolant reservoir holds about 350cc of cooling fluid. It is 2
chamber tank separated for the Cooltip loop and the Lamp loop.
Lamp Loop Cooling: If the lamp loop temperature is 35˚C or higher, the fans run at
100% speed. If the lamp loop is under 30˚C, then the fans will run at 80% speed. Two
Thermisters (Lamp & Cooltip) monitor the water temperature and must be within 4˚C of
each other. Lamp Water flow is >1.9 LPM. The Pressure switch is rated at 65 PSI and
will open if the pressure rises above this point.
Chapter 2 P/N 5500-0000 rev X1
2-5
Technical Service Manual StarLux500
CoolTip Cooling: A TEC module provides the cooltip cooling. Cooltip Water flow is
>0.45 LPM. The Pressure switch is rated at 65 PSI with a bypass circuit to prevent damage
if water flow is blocked. The “hourglass” may be displayed above the thermometer symbol
on the left side of the display screen. During this mode, the cooltip temperature is being
monitored while the TEC module is cooling the water and the hourglass symbol will stay
on until the water temperature is 15˚C (59˚F). This should occur within 7 minutes. If the
room temperature is above 22˚C (72˚F) or the system has been operating for a long period
of time and then shut off, it may take longer for the cooltip temperature to reach 15˚C. The
system will not go into the “Ready” mode until the hourglass is gone from the screen.
(screen 5) The Starlux must be in Ready mode in order for a handpiece to pulse.
Screen 5 (Ready Mode)
2.3.2.5 From the “Ready” screen, the user can select pulse width (ms), fluence (J/cm2), and
repetition rate (Hz) up to the maximum parameters for the handpiece. For questions about
handpiece or system information (ie. hp shot count or system software version), select the
question mark
button and choose Handpiece or System. (screen 6 and 7) Select ‘Back’
button to return to your previous screen or to exit back to the Ready screen.
Screen 6
Screen 7 (System Information)
2.3.2.6 For complete system operation please see Chapter 4 of StarLux500 Operator’s Manual.
Chapter 2 P/N 5500-0000 rev X1
2-6
Technical Service Manual StarLux500
Chapter 3
3.1
Chapter 3 P/N 5500-0000 rev X2
Troubleshooting
Fault Codes
3.1.1 Non Error Code Faults
3-2
3-14
3-1
Technical Service Manual StarLux500
3.1 Fault Codes
Verifer StarLux System Faults
Error Code
Possible Cause
Customer Correction
1.
2.
001-
1
Internal
Voltage
exceeded limits.
3.
Restart system.
If problem still exists, try
another handpiece.
Call Palomar Service.
1.
001001-
2
3
Internal
Voltage
exceeded limits.
Not used.
Restart system. If problem
still exists, try another
handpiece.
2. Turn off power switch at
the back of the system.
Let system cool off for 5
minutes.
3. Restart system.
4. Call Palomar service.
Not used.
1.
2.
001-
001-
001-
001-
Restart system.
Ensure that air intake and
exhaust are not
obstructed.
o
Cool room down below 80
F. Let system cool down.
Call Palomar service.
Shut down system and
reconnect handpiece
Try another handpiece.
1. Check wiring on handpiece.
Call Palomar service
2. Check wiring J4 interface board.
Install Remote Interlock
Connector in back of the
system.
1. Check Remote Interlock harness
Call Palomar Service.
and connector.
4
System Cabinet
temperature exceeds
allowable limit.
5
Handpiece is
disconnected from
the system.
6
Remote Interlock
Connector not
plugged in.
2.
Emergency stop
button is pushed in.
1. Turn off the power switch
at the rear of the system.
2. Release Emergency stop
button by turning red knob
clockwise in same
direction as arrow.
3. Restart system.
4. Call Palomar service.
7
Chapter 3 P/N 5500-0000 rev X2
3.
4.
1.
2.
3.
1.
Detailed Troubleshooting
1. Check +12vdc at J3
interconnect board. (11.4 to
12.6vdc.) If not in range,
replace Large Condor
(GSM28-12) power supply on
ThermoController bd assy.
2. If voltage ok, replace display
module.
1. Check +5vdc from Voltage
Regulator Bd Assy to System
Interconnect Bd. Assy. J4 pin
9.
2. If +5 is supplied to Display
Module, let system sit in
keyswitch mode while
monitoring +5v.
3. If the +5v shuts off, call
Palomar service.
Not Used.
1. Using System Debug
Software, Check Cabinet
Temperature Sensor for
correct operation.
2. If temperature is wrong, ensure
that the System Interconnect
board is properly mounted and
the connector is fully
connected to the Interface
board.
1. Check EMO harness and
connector.
2. Check EMO switch.
Sw Closed = System On.
(button pulled out)
Sw Open = System Off.
(button pushed in)
3. Verify board revision.
3-2
Technical Service Manual StarLux500
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
001-
8
Internal Voltage
loaded down.
001-
9
Water leak in
handpiece.
1. Try another handpiece.
2. Call Palomar service.
001-
10
001-
11
1.
2.
1.
2.
001-
12
001-
13
14
Wiring came loose in
handpiece.
Internal Voltage
loaded down.
A Critical error
occurred within the
PFC power supply.
A Critical error
occurred within the
ThermoController
power supply.
System Handpiece
Cooltip thermal
sensor disconnected
or temperature
between two
thermistors greater
o
than 4 C.
1. Let the system cool down.
2. Restart the system.
3. Call Palomar service.
15
System Flashlamp
thermal sensor
disconnected or
temperature between
two thermistors
o
greater than 4 C.
1. Let the system cool down.
2. Restart the system.
3. Call Palomar service.
001-
001-
001-
16
001001-
17
18
Internal
ThermoController
driver circuitry has
excessive current.
Internal
ThermoController
driver circuitry has
excessive current.
Not used.
001-
19
Internal Voltage
loaded down.
Chapter 3 P/N 5500-0000 rev X2
Try another handpiece.
Call Palomar service.
Try another handpiece.
Call Palomar service.
1. Verify +12vdc is supplied from
Small Condor power supply
(GSM7-12) on ThermoController
bd.
2. Replace power supply.
3. Replace display module.
4. Verify all cable connections.
1. Check Hand piece for water leak
or condensation.
2. Check Hand piece for shorted
water leak sensor.
3. Replace handpiece.
1. Check Umbilical wiring.
2. Check handpiece board
connectors.
3. Replace handpiece.
1. Replace handpiece.
1. Restart the system.
2. Call Palomar service.
1. Replace power supply module.
2. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
1. Replace power supply module.
2. Call Palomar service.
1. Monitor thermistor temperature
readings. Temperatures should
o
be within 4 C of each other.
2. Check connection to Handpiece
Loop Thermistor. Verifiy
Thermistors are good and at
same values.
1. Monitor thermistor temperature
readings. Temperatures should
o
be within 4 C of each other.
2. Check connection to Flashlamp
Loop Thermistor. Verify
thermistors are good and at
same values.
1. Check Fan wiring and connector.
2. Ensure Fans are free moving.
3. Replace fan assembly.
4. Check ThermoController board.
5. Replace power supply module.
1. Check TEC resistance.
2. Check TEC wiring.
3. Check ThermoController Board.
4. Replace TEC module.
Not Used.
1. Measure +24vdc on
ThermoController board.
2. Replace power supply module.
1. Restart the system.
2. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
Not used.
1. Restart the system.
2. Call Palomar service.
3-3
Technical Service Manual StarLux500
20
21
Internal Lamp Cooler
temperature is
o
beyond 50 C.
Not used.
001-
22
Handpiece cooltip
water flow is
restricted/low.
001-
23
Water Level is too
low.
001-
24
Flashlamp water flow
is restricted/low.
001001-
001-
25
001-
26
001-
27
Internal Chiller
temperature is
o
beyond 50 C.
A Critical error
occurred within the
LampController
power supply.
Lamp Current
exceeds limits.
Chapter 3 P/N 5500-0000 rev X2
1. Let the room cool down
o
below 80 F.
2. Ensure that the system
has adequate space for air
flow. Make sure that there 1. Check Lamp temperature with
are no air restrictions or
Debug Software.
blocked vents Let the
2. Check Heat Exchanger Fans
system cool down.
operation.
3. Check water flow rate.
3. Restart the system. Let
4. Check flashlamp water sensor.
system run without
emitting light for 2 minutes. 5. Check ThermoController.
6. Replace power supply module.
4. Call Palomar service.
Not used.
Not Used.
1. Verify rear fluid bypass
jumpers are connected
1. Check handpiece water flow
properly.
rate.
2. Fill reservoir with Palomar
2. Check handpiece flow switch.
fluid.
Sw Open = No Flow
3. Ensure handpiece is
properly seated.
Sw Closed = Flow
4. Change water filters.
3. Replace handpiece flow switch.
4. Check wiring.
5. Try another hand piece.
5. Replace Cooling Module.
6. Call Palomar service.
1. Check reservoir level verify
filled with water.
1. Fill reservoir with Palomar
2. Check for leaks.
fluid.
3. Check water level switch.
2. Call Palomar service.
1. Verify rear fluid bypass
jumpers are connected
1. Check flashlamp water flow
properly.
rate. .
2. Fill reservoir with Palomar
2. Check flashlamp flow switch.
fluid.
3. Ensure handpiece is
Sw Open = No Flow
properly seated.
Sw Closed = Flow
3. Replace flashlamp flow switch.
4. Change water filters.
4. Check wiring.
5. Try another handpiece.
5. Replace Cooling Module.
6. Call Palomar service.
1. Check HP temperature with
Debugger Software.
1. Ensure that the system
2. Check Chiller cooling
has adequate space for air
performance.
flow. Make sure that there
3. Check Heat Exchanger Fans
are no air restrictions or
operation.
blocked vents
4. Check water flow rate.
2. Let the system cool down.
5. Check handpiece water
3. Restart the system. Let
sensor.
system run without
6. Check ThermoController.
emitting light for 2 minutes.
7. Replace cooling module.
4. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
1. Replace power supply module
2. Call Palomar service.
1. Restart the system.
2. Try different operating set
points.
3. Call Palomar service.
1. Verify LampController has
latest revision.
2. Replace power supply module.
3. Call Palomar service.
3-4
Technical Service Manual StarLux500
001-
28
29
30
31
32
33
34
35
36
37
38
39
40
41
Lamp Energy
exceeds limits.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
001-
42
Internal PFC
Operating State error.
001001001001001001001001001001001001001-
001-
43
001-
44
Verify AC input is
within 90Vac to
250Vac.
Internal PFC output
voltages exceeds
400Vdc +/- 10v.
45
PFC temperature
o
exceeds 70 C.
001-
001-
001-
1. Restart the system.
2. Try different operating set
points.
3. Call Palomar service.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
1 Restart the system.
2 Call Palomar service.
1. If AC is within 90Vac to
250Vac, restart the
system.
2. Call Palomar service.
46
Discharge resistor
temperatures exceed
o
120 C.
1. Restart the system.
2. Call Palomar service.
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool down.
3. Restart the system. Let
system run without
emitting light for 2 minutes.
4. Call Palomar service.
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool down.
3. Restart the system. Let
system run without
emitting light for 2 minutes.
4. Call Palomar service.
47
Internal Charger
voltage exceeds
limits.
1. Restart the system.
2. Call Palomar service.
Chapter 3 P/N 5500-0000 rev X2
1. Verify LampController has
latest revision.
2. Replace power supply module.
3. Call Palomar service.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
1. Check for intermittent PFC
Temperature errors.
2. Check PFC/Charger for
latest revs.
3. Replace power supply
module.
4. Call Palomar service.
1. Check PFC/Charger Board.
2. Replace power supply module.
1. Check PFC/Charger Board.
2. Replace power supply module.
1. Check all connections to PFC
board.
2. Replace power supply module.
1. Verify that temperature sensor
is steady and reading at
normal voltage. If abnormal or
unsteady, replace power
supply module.
1. Check Charger voltage output.
Voltage should be less than
410vdc.
2. Replace power supply module.
3-5
Technical Service Manual StarLux500
001-
48
001-
49
Internal Charger
temperature exceeds
o
70 C.
Internal Charger
voltage exceeds
limits.
50
Internal Charger
temperature sensor
disconnected.
001-
001-
51
001-
52
001-
53
Internal Charger
temperature sensor
disconnected.
Internal
ThermoController
Operating State error.
Handpiece coolptip
water pressure is
high.
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool
3. Restart the system. Let
system run without
emitting light for 2 minutes
down.
4. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
1. If temperature is unstable or
operating abnormally replace
power supply module.
1. Verify PFC/Charger has latest
revs.
2. Call Palomar service.
1. Let the system cool down.
2. Restart the system.
3. Call Palomar service.
1. Let the system cool down
for 5 minutes.
2. Restart the system.
3. Call Palomar service.
1. If temperature is unstable or
operating abnormally, replace
power supply module.
1. Restart the system.
2. Call Palomar service.
1.
2.
1.
2.
3.
1. Verify rear fluid bypass
jumpers are connected
properly.
2. Ensure handpiece is
properly seated.
3. Change water filters.
4. Try another handpiece.
1. If temperature is unstable or
operating abnormally, replace
power supply module.
4.
5.
1.
2.
3.
4.
001-
54
001-
55
001-
56
Flashlamp water
pressure is high.
Internal
ThermoController
driver circuitry has
excessive current.
Internal
ThermoController
communication error.
Chapter 3 P/N 5500-0000 rev X2
1. Verify rear fluid bypass
jumpers are connected
properly.
2. Ensure handpiece is
properly seated.
3. Change water filters.
4. Try another handpiece.
5. Call Palomar service.
5.
6.
7.
1.
2.
3.
Replace power supply module.
Call Palomar service.
Check/replace water filters.
Check for kinked hoses
Check/replace handpiece loop
pressure switch.
Sw Closed = Pressure OK.
Sw Open = Pressure too high.
Verify Cooling Module is at
latest revisions.
Replace cooling module.
Check/replace water filters.
Check quick connects on heat
exchanger.
Check for kinked hoses.
Check/replace flashlamp loop
pressure switch.
Sw Closed = Pressure OK.
Sw Open = Pressure too high.
Check for blocked water
fittings.
Verify Cooling module is at
latest revisions.
Replace cooling module.
Check current to pump.
Check pump wiring.
Check ThermoController
Board.
Replace power supply module.
1. Restart the system.
2. Call Palomar service.
4.
1. Restart the system.
2. Call Palomar service.
1. Replace power supply module.
2. Call Palomar service.
3-6
Technical Service Manual StarLux500
001-
57
001-
58
001-
59
ThermoController
temperature sensor
disconnected.
ThermoController
temperature exceeds
o
80 C.
Internal
ThermoController
voltage exceeds
limits.
001-
60
001-
61
001-
62
Internal voltage to
ThermoController
exceeds limits.
Internal
LampController
Operating State error.
Internal
LampController
Communication error.
001-
63
Simmer Error.
001-
64
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool down.
3. Restart the system and let
it run without emitting light
for 2 minutes.
4. Call Palomar service.
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool
3. Restart the system and let
it run without emitting light
for 2 minutes.
4. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
1. If temperature is unstable or
operating abnormally, replace
power supply module.
1. Monitor 24Vdc on
ThermoController. If too high,
then replace power supply
module.
1. Monitor input voltage from
PFC. If greater than 410Vdc
then, check PFC output.
2. Replace power supply module.
1. Restart the system.
2. Call Palomar service.
1. Replace power supply module
2. Call Palomar service.
1.
2.
1.
2.
1.
2.
3.
1. Replace power supply module.
2. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
Restart the system.
Call Palomar service.
Restart the system.
Call Palomar service.
Restart the system.
Try another handpiece.
Call Palomar service.
001-
66
Simmer Error.
Internal
LampController
voltages exceed
limits.
Internal
LampController
voltages exceed
limits.
001-
67
Lamp Current
exceeds limits.
Restart the system.
Try another handpiece.
Call Palomar service.
Restart the system.
Try different operating set
points.
3. Try another handpiece.
4. Call Palomar service.
68
The system is not
able to establish
simmer.
1. Restart the system.
2. Try another handpiece.
3. Call Palomar service.
001-
001-
65
Chapter 3 P/N 5500-0000 rev X2
1. If temperature is unstable or
operating abnormally, replace
power supply module.
1. Restart the system.
2. Try another handpiece.
3. Call Palomar service.
1.
2.
3.
1.
2.
1. Replace power supply module.
1. Replace handpiece.
2. Replace power supply module.
1. Replace handpiece.
2. Replace power supply module.
1. Replace handpiece.
2. Replace power supply module.
1. Replace power supply module.
2. Replace handpiece.
1. Check High Voltage pins on
connector.
2. Replace handpiece.
3-7
Technical Service Manual StarLux500
001-
69
001-
70
Internal
LampController
voltages exceed
limits.
Internal
LampController
voltages exceed
limits.
001-
72
001-
73
Internal
LampController
temperature exceed
o
60 C.
Internal
LampController
temperature sensor is
disconnected.
Broken wire inside
umbilical. High
voltage pin is pushed
out. Internal wiring
disconnected.
001-
74
Internal wiring
disconnected.
75
Operating
parameters exceeds
limits.
76
Operating
parameters exceeds
limits.
77
Operating
parameters exceeds
limits.
001-
001-
001-
001-
71
001-
78
001-
79
Operating
parameters exceeds
limits.
Internal
Communications
error.
001-
80
81
System flashes at too
high Rep. Rate. (Hz)
Not used.
001-
Chapter 3 P/N 5500-0000 rev X2
1. Restart the system.
2. Call Palomar service.
1. Restart the system.
2. Call Palomar service.
1. Ensure that the system
has adequate space for air
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool
3. Restart the system. Let
system run without
emitting light for 2 minutes
down.
4. Call Palomar service.
1. Let the system cool down.
2. Restart the system.
3. Call Palomar service.
1. Replace the handpiece.
2. Call Palomar service.
1.
2.
1.
2.
3.
4.
1.
2.
3.
4.
1.
2.
3.
4.
1.
2.
3.
Restart the system.
Call Palomar service.
Restart the system.
Try different operating set
points.
Try another handpiece
Call Palomar service.
Restart the system.
Try different operating set
points.
Try another hand piece.
Call Palomar service.
Restart the system.
Try different operating set
points.
Try another handpiece.
Call Palomar service.
Restart the system.
Try different operating set
points.
Try another handpiece.
1. Restart the system.
2. Call Palomar service.
1. Treat at slower speeds.
Not used.
1. Check Voltage on main
capacitors. If voltages are low,
2. Check Charger output.
3. Replace power supply module.
1. Check Voltage on main
capacitors. If voltages are
high, check Charger output.
2. Replace power supply module.
1. If temperature is unstable or
operating abnormally, replace
power supply module.
1. If temperature is unstable or
operating abnormally.
2. Replace power supply module
1. Replace handpiece.
2. Check/replace high voltage
pins on the connection
assembly.
3. Replace connection assembly.
1. Verify Cooling Interlock cable
is connected.
2. Replace power supply module.
1. Replace handpiece.
2. Install new compact flash card
with software.
1. Replace handpiece.
2. Install new compact flash card
with software.
1. Replace handpiece.
2. Install new compact flash card
with software.
1. Replace handpiece
2. Install new compact flash card
with software.
1. Replace power supply module.
2. Replace display module.
1. Replace compact flash card
with new software.
2. Replace display module.
3. Replace power supply module.
Not Used.
3-8
Technical Service Manual StarLux500
001-
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
Not used.
001-
97
Internal PFC
communication error.
1. Restart the system.
2. Call Palomar service.
98
Internal
ThermoController
communication error.
1. Restart the system.
2. Call Palomar service.
001-
99
100
101
Internal
LampController
communication error.
Not used.
Not used.
1 Restart the system.
2 Call Palomar service.
Not used.
Not used.
001-
102
Internal PFC
communication error.
1
2
Restart the system.
Call Palomar service.
103
Internal
ThermoController
communication error.
1
2
Restart the system.
Call Palomar service.
104
105
106
Internal
LampController
communication error.
Not used.
Not used.
1. Restart the system.
2. Call Palomar service.
Not used.
Not used.
001001001001001001001001001001001001001001-
001-
001001-
001-
001001001-
Chapter 3 P/N 5500-0000 rev X2
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
Not Used.
1. Check for loose connections to
power supply module and
display module.
2. Replace power supply module.
3. Replace display module.
1. Check for loose connections to
power supply module and
display module.
2. Replace power supply module.
3. Replace display module.
1. Check for loose connections to
power supply module and
display module.
2. Replace power supply module.
3 Replace display module.
Not used.
Not used.
1. Check for loose wiring in
power supply module and
display module.
2. Verify PFC/Charger has latest
revision.
3. Replace power supply module.
1. Check for loose wiring in
power supply module and
display module.
2. Verify PFC/Charger has latest
revision.
3. Replace power supply module.
1. Check for loose wiring in
power supply module and
display module.
2. Verify PFC/Charger has latest
revision.
3. Replace power supply module.
Not Used.
Not Used.
3-9
Technical Service Manual StarLux500
1
001-
107
Internal System
communication error.
2
3
1.
001-
108
Internal hand piece
communication error.
2.
3.
1.
109
Internal hand piece
communication error.
001-
110
Internal compact
flash card access
error.
2.
3.
Ensure good hand piece
connection.
Restart the system.
Call Palomar service.
Ensure good handpiece
connection.
Restart the system.
Call Palomar service.
Ensure good hand piece
connection.
Restart the system.
Try another handpiece
Call Palomar service.
Ensure that the compact
flash card is inserted
properly.
Restart system.
Call Palomar service.
001-
111
001-
112
Internal System
communication error
Internal System
operating state error.
1.
2.
1.
2.
Restart the system.
Call Palomar service.
Restart the system.
Call Palomar service.
113
Incorrect Internal
PFC software
version.
1. Restart the system.
2. Call Palomar service.
114
Incorrect Internal
ThermoController
software version.
1. Restart the system.
2. Call Palomar service.
001-
115
116
Incorrect Internal
LampController
software version
Not used.
1. Restart the system.
2. Call Palomar service.
Not used.
001-
117
Not used.
Not used.
001-
118
Internal System
communication error
1. Restart the system.
2. Call Palomar service.
119
System
Hardware/Software
versions are
incompatible.
1. Restart the system.
2. Call Palomar service.
001-
001-
001-
001-
001-
Chapter 3 P/N 5500-0000 rev X2
2.
3.
4.
1.
1. Check for loose wiring in
power supply module and
display module.
2. Replace power supply module.
3. Replace display module.
1. Replace handpiece.
1. Replace handpiece.
1. Install new compact flash card
with software. Don’t swap CF
cards between systems.
2. Replace display module.
1. Check for loose wiring in
power supply module and
display module.
2. Replace power supply module.
3. Replace display module.
1. Replace display module.
1. If display module recently
replaced verify revision of
power supply module
2. Replace display module.
3. Replace power supply module.
1. If display module was recently
replaced verify revision of
power supply module.
2. Replace display module.
3. Replace power supply module.
1. If display module recently
replaced verify revision of
power supply module.
2. Rplace display module.
3. Replace power supply module.
Not Used.
Not Used.
1. Check wiring for loose
connections in power supply
module and display module.
2. Replace power supply module.
3. Replace display module.
1. If the software was just
replaced verify revisions of
modules.
2. If a module was just replaced
verify revision of softwar.e
3. Replace software.
4. Replace display module.
3-10
Technical Service Manual StarLux500
001-
120
001-
121
001-
122
001-
129
Internal wiring
became
disconnected.
1. Restart the system.
2. Call Palomar service.
1.
2.
1.
2.
001-
125
001-
001-
Try another handpiece.
Call Palomar service.
Restart the system.
Call Palomar service.
128
123
124
001-
1.
2.
1.
2.
Error occurred during
flashing.
The system delivered
energy to the
flashlamp that
exceeded limits.
The system delivered
current to the
flashlamp that
exceeded limits.
The system delivered
peak power to the
flashlamp that
exceeded limits.
The system delivered
peak power to the
flashlamp that
exceeded limits.
The system delivered
current to the
flashlamp that
exceeded limits.
The system delivered
current to the
flashlamp that
exceeded limits.
001-
001-
Handpiece
Hardware/Software
versions are
incompatible.
Error occurred during
flashing.
126
127
1. Contact Palomar Service.
1. Restart system.
2. Try another hand piece.
3. Call Palomar service.
1. Contact Palomar Service.
1.
2.
3.
1.
Restart system.
Try another handpiece.
Call Palomar service.
Restart system. If problem
persists,
2. Try another hand piece.
3. Call Palomar service.
1. Contact Palomar Service.
1. Contact Palomar Service.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service
1. Contact Palomar Service.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
1. Contact Palomar Service.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
001-
130
001-
131
001-
132
Error occurred during
flashing.
1. Restart the system.
2. Call Palomar service.
133
Internal Voltage
loaded down.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
Chapter 3 P/N 5500-0000 rev X2
1. Contact Palomar Service.
1. Restart the system.
2. Call Palomar service.
Internal wiring
became
disconnected.
Error occurred during
flashing.
001-
1. If the software was just
replaced verify revisions of
modules.
2. If a module was just replaced
verify revision of software.
3. Replace software.
4. Replace display module.
Restart the system.
Call Palomar service.
Restart the system.
Call Palomar service.
1. Contact Palomar Service.
1. Check wiring for loose
connections in power supply
module and display module.
2. Replace power supply module.
3. Replace display module.
1. Check wiring for loose
connections in power supply
module and display module
2. Replace power supply module.
3. Replace display module.
1. Contact Palomar service.
1. Contact Palomar service.
1. Replace handpiece.
2. Check/replace connection
plate.
3. Replace power supply module.
4. Replace display module.
3-11
Technical Service Manual StarLux500
001-
001001001-
001-
001-
001-
001-
001-
001-
134
Internal Voltage
loaded down.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
135
136
137
PFC temperature
exceeds limits.
Not used.
Not used.
1. Let the system cool down.
2. Restart the system.
3. Call Palomar service.
Not used.
Not used.
138
139
140
141
142
143
1064 HP board
temperature.
1. Cool down system for 15
minutes.
2. Restart system.
3. Try another handpiece.
4. Call Palomar service.
1. Replace handpiece.
2. Check/replace connection
plate.
3. Replace power supply module.
4. Replace display module.
1. Monitor PFC temperature
sensors. If temperature is
unstable or operating
abnormally, replace power
supply module.
Not used.
Not used.
1. Using System Debug
Software, check that the
handpiece temperature is
o
o
between 10 & 50 C and
o
o
remains between 10 & 50 C
for 20 minutes.
2. If temperature is wrong, the
handpiece board needs to be
replaced.
1. Verify that software CF
card is the latest revision.
2. If system is over s/n 151873, the user may be
trying to install a
handpiece that is not
allowed to be operated on
the system.
3. Call Palomar service.
1. Install upgrades required for
the operation with the new
handpiece type.
2. Contact Palomar service.
1. Restart system.
2. Try another handpiece.
3. If problem re-occurs with
IR handpiece, call Palomar
service.
1. Restart system.
2. If problem, re-occurs with IR
handpiece, replace handpiece.
1. Restart system.
2. Try another handpiece.
3. Call Palomar service.
1. Restart system.
2. Try another handpiece.
3. Contact Palomar service.
1. Verify the IR handpiece
internal cooling fan is
operating.
2. Restart system.
3. Call Palomar service.
1. Let system cool down for 5
minutes.
2. Restart system.
3. Verify the IR handpiece
internal cooling fan is
operating.
4. Return IR handpiece for repair.
1. Verify a 1540 tip is
attached properly.
2. If problem re-occurs,
return handpiece for
repair.
1. Remove the handpiece tip and
re-install.
2. Restart system.
3. Contact Palomar service.
HP not supported.
IR lamp controller did
not receive a signal
from the handpiece.
IR handpiece data.
IR handpiece over
temperature.
Erbium HP Tip
Disconnected.
Chapter 3 P/N 5500-0000 rev X2
3-12
Technical Service Manual StarLux500
001-
001-
144
145
Erbium HP Tip Not
Supported.
External 500 Chiller
Unit fault.
Chapter 3 P/N 5500-0000 rev X2
1. Install a supported 1540
handpiece tip.
2. Restart system.
3. Call Palomar Service.
1. Verify that a supported 1540
2. Restart system.
3. Return handpiece for repair.
1. Make sure the power cord
and serial communication
cable to the external chiller
are connected.
2. Verify the power switch to
the chiller is on.
3. Restart system.
4. Call Palomar service.
1. Verify all connections to and
from the chiller.
2. Restart system.
3. Contact Palomar service.
3-13
Technical Service Manual StarLux500
3.1.1 Non-Error Code Faults
Symptom
Blank Display or
Horizontal/Diagonal Lines
across Display.
Possible Cause
Voltage Regulator
overheating.
Customer Correction
1. Turn off the power switch at the rear of the
system.
2. Let system cool down for at least 5 minutes.
3. Restart system.
4. If problem goes away, turn off the power
switch in the rear of the system when not in
use.
5. Replace Display Module and software.
Start.exe Software Error.
The start program has failed causing an internal system fault
1. The system will rebuild the files in about 15 minutes. Do not turn the system off at during this time.
2. If problem persists, replace Display Module and software.
Hourglass symbol above
Thermometer.
Release Footpedal.
The handpiece temperature is exceeding
parameters and the user is trying to operate the
footpedal while the hourglass is still present on
the screen. After releasing the footpedal, let the
system cool for 10 minutes. Do not turn the
system off. (symbol looks like a laptop)
System is cooling
down the handpiece.
The cool down time during normal operation and
room temperature can take up to 7 minutes.
Cool down could be longer if room temperature
o
is above 75 F.
LuxIR handpiece may take up to 20 minutes.
Software Compact Flash Card error.
1. Verify the CF card is installed with the ridge of the card facing down.
2. If problem persists, replace Display Module and software.
Replace Display Module and software.
System
is
randomly
Rebooting itself.
Display failure.
Chapter 3 P/N 5500-0000 rev X2
3-14
Technical Service Manual StarLux500
Footpedal not
working or stops
pulsing hp.
while
Starlux Air Switch or
Footpedal problem.
Seen only on 1064
and 1540
handpieces.
Screen displays a
Door opening and
closing.
Verify that footpedal is securely connected to
back of system. Can also cut end of black hose
inch with scissors and reconnect. If problem
persists, check with Palomar Service before
replacing footpedal or system air switch.
Lamp warning message after calibration. OK to
continue using handpiece. The problem may have
been the Calibration tip was loose (on Lux1540).
Note: Handpiece may begin failing next
calibration and require factory adjustments.
Remote Interlock is not connected or loose. This
graphic will only appear while using a Lux1064 or
Lux1540 laser handpiece.
Internal Flash Memory Corrupted – Software Error.
1. Leave StarLux on until Auto -Recovery is complete. System may reboot itself.
2. If the system does not recover after several minutes, try restarting the system.
3. If screen does not return to normal, replace Display Module and software card.
StarLux500 systems
Chapter 3 P/N 5500-0000 rev X2
1.
2.
3.
4.
External Cooling Module is not turned on.
Communication Cable not connected.
Check Cable Connection, restart system.
Replace the External Cooling Module.
3-15
Technical Service Manual StarLux500
Chapter 4
Service Procedures
4.1
Verification of Energy
4.1.1 Test Equipment Requirements
4.1.2 Verify Energy
4.1.3 Verification of Pulsewidth
4-2
4-2
4-2
4-2
4.2
Debug Software Operation
4.2.1 Main User Screen
4.2.2 System Controller Screen
4.2.2.1 Confirming System Cooling
4.2.2.2 Verifying Pump Operation
4.2.2.3 Verify Charge and Simmer
4-3
4-3
4-4
4-4
4-5
4-6
4.3
System Error Log Utility
4-7
4.4
Exporting the Error Log
4.4.1. Error Log Export
4.4.2 Printing Error Log
4-8
4-8
4-8
4.5
Clearing the Error Log
4-9
4.6
System Configuration Utility
4.6.1 Replacing the Display Module
4-9
4-9
4.7
Re-Entering System Information
4.7.1 Editing System Type/Serial Number
4.7.2 Editing Manufacture/Warranty Date
4.7.3 Clearing System Shot Count
4.7.4 Exiting System Utility Screen
4-10
4-10
4-10
4-11
4-11
4.8
HP Reader Utility
4.8.1 HP Reader Utility Screen
4.8.2 HP Serial Number and Shot Count
4.8.3 Exiting HP System Utility Screen
4-11
4-11
4-12
4-12
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
4.1 Verification of Energy
Energy should be verified based on local requirements or customer’s request. All calibration data
is stored in the handpiece. Therefore each Starlux500 system has no calibration requirement.
4.1.1 Test Equipment Required
• Ophir L40(150)A-SH-V2 Power Meter Head.
• Ophir Nova Display.
• ThorLabs DET10A Optical Sensor.
• Oscilloscope (ie. Fluke123 Scopemeter)
• Stylus Pen (for display touch screen)
• Starlux500 LuxR Test Handpiece
4.1.2 Verify Energy
1. Attach handpiece with a large surface such as a 500 LuxR.
2. Adjust the system settings following the chart below.
3. Pulse the system and average 5 shots per energy range.
Please Note: The Energy cannot be adjusted on a Starlux500.
Pulsewidth
(ms)
Fluence
(J/cm2)
Expected Energy
(J)
L40(150)A-SH-V2
5
20
60
100
2
5
6
11
Min
7.3
18.3
21.9
40.2
Max
8.9
22.3
26.8
49.1
4.1.3 Verification of Pulsewidth
1. Select the lowest fluence available for the pulse width selected.
2. Pulse the system with the handpiece toward the photodetector and record the pulse
width. Compare to chart below.
Please Note: The Pulsewidth cannot be adjusted on a Starlux500.
SETTING
10 ms
20 ms
100 ms
Chapter 4 P/N 5500-0000 rev X2
RANGE
9 – 11 ms
18 – 22 ms
90 – 110 ms
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Technical Service Manual StarLux500
4.2 Debug Software Operation
The system is designed to be operated with software that access specific components to
be turned on individually. This will allow for troubleshooting the system in non-operator
mode. Remove the customer compact flash card and insert Debug Software into
customer system. Please Note: The Keyswitch and E-Stop are disabled during debug
operation.
Figure 1 – Main User Screen
4.2.1 Main User Screen
Figure 1 shows an example of the Main User screen for System Debug software. Each
utility shown can be accessed through their corresponding command buttons from the
Main User screen. Using the optional Stylus Pen will make it easier to touch the screen
buttons.
To enter service mode, attach a Starlux500 LuxR test handpiece, select IPL 500 HP and
press System Controller Utility.
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Technical Service Manual StarLux500
Step 4
Step 6 & 7
Step 5
Step 2
Step 3
System Controller screen
4.2.2 System Controller Screen
4.2.2.1 Confirming System Cool Down Operation:
1. Check the Reservoir for coolant to insure it is at full level.
2. Select PFC ON then DC_DC On to turn power supplies on.
3. Select Pumps On to switch Lamp and Cooltip pumps on.
4. Set Fan Speed % to 80 using the arrow buttons on left and then select Fan Set to run
fans.
5. Select Polling to ON. This will display the active Lamp and HP temperature
measurements as detected by the Starlux internal thermistors.
6. Set TEC Temp to 20o C using arrow buttons on left and let the system run for 1 - 2
minutes.
7. Set TEC Temp to 2o C and measure the time (in minutes), it takes to reach 5o C.
This time interval should be less than 5 minutes.
8. When testing is completed, select EXIT to end the Debug program.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
Step 1
Step 2
System Controller Screen
4.2.2.2 Verifying Pump Operation:
1. Select PFC On then DC_DC On to turn power supplies on.
2. Select Pumps On to switch Lamp and Cooltip pumps on.
3. When testing is completed, select EXIT to end the Debug program.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
Step 3
Step 2
Step 1
Step 4
Step 5
System Controller Screen
4.2.2.3 Verifying Charge and Handpiece Simmer:
1. Select PFC On then DC_DC On to turn on the power supplies.
2. Select Fan Set to turn fans on full speed. (100%).
3. Select Pumps On to turn Lamp and Cooltip pumps on.
4. Select Charge On to enable high voltage charging.
5. Select Lamp On to initiate handpiece simmer.
6. When testing is completed, select EXIT to end the Debug program.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
4.3 System Error Log Utility
The System Error Log Utility allows the user to read error log data from the system.
Step 1
Main User Screen
1. Press the System Error Log Utility button from the Main User Screen.
Step 2
Error Log Screen
2. Then select Display Error Log to display the error log data on the screen.
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Technical Service Manual StarLux500
4.4 Exporting the Error Log
Debug Software version 1.1 and higher features an Export Error Log option which
allows the user to copy the system’s error log data to the Debug card. Once the error log
is downloaded, power down the Starlux500 before removing Debug. You can then
install the Debug card to a CF card reader that is connected to a PC, and create a
computer printout of the data.
4.4.1 Error Log Export
Select the Export Error Log command button to have the error log data transferred to the
Debug card installed. A message of “ERROR LOG SUCCESSFULLY EXPORTED!” is
printed on the screen.
Error Log Screen
4.4.2 Printing the Error Log
A folder labeled with the system serial number is created on the root directory of the
Debug compact flash card. (fig. 1) Within that folder is a text file labeled with the
system serial number that contains the error log data as seen on the screen.(fig. 2) Open
this file from your PC and print a hardcopy of the data.
Figure 1. Error Log Folder
Chapter 4 P/N 5500-0000 rev X2
Figure 2. Error Log Data File
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Technical Service Manual StarLux500
4.5 Clearing the Error Log
Select the ‘Clear Error Log / Create New Error Log’ command button to erase the error
log data off the system. A message of “ERROR LOG CLEARED - NEW ERROR LOG
CREATED.” is printed on the screen. Select the Close command button to exit the
System Error Log Utility screen.
4.6 System Configuration Utility
4.6.1 Replacing the Display Module
When replacing the Display on a Starlux500, the system information must be
configured on the Compact Flash Software card from the Palomar factory. Reinstalling the original software card will not work on the new display and you will get a
001-110 error. Therefore you MUST provide the serial number of the Starlux500 before
ordering and receiving a new software card with the new Display. The system
information along with a Software Key will then be loaded and shipped with the new
Display prior to your installation on the system. This Software Key (Password) can
also be emailed. If you have any questions regarding this procedure, please contact or
email Palomar Customer Service.
Main User Screen
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
4.7 Re-Entering System Information
After selecting System Configuration Utility from the Main User Screen, the System
Type, Serial Number, Manufacture Date, Warranty Date, and Shot Count will appear in
their respective fields. If no system data is present, the System Type and Serial Number
will have values of “Empty”.
System Configuration Utility Screen
4.7.1 Editing System Type and Serial Number
To change the System Type and System Serial Number values on a system, using the
optional Stylus Pen, tap the text field you wish to edit. A little keyboard screen will pop
up and allow the user to edit the text field selected. When all changes are complete, select
the Save Configuration command button. Once the data has been saved successfully, the
text field information you entered will be stored.
Please Note: After installing a new Display, you may see a default value of “Starlux” and
“P-0002” printed in the System Type and System Serial Number text fields respectively.
The Manufacture Date and Warranty Date may default to the current date. This is normal
until you enter the system information.
4.7.2 Editing Manufacture and Warranty Dates
To change the Manufacture and Warranty Date values on a system, using the optional
Stylus Pen, tap the text field you wish to edit. A calendar menu will pop up and allow
the user to select a month, day and year. When all changes are complete, tap the screen
right side edge to accept your entry or select the Save Configuration command button if
finished. Once the data has been saved successfully, the text field information you
entered will be stored.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
4.7.3 Clearing the System Shot Count
To clear the system shot count, select the Zero Shot Count command button. A value of “0”
will be printed in the Shot Count field. To save, select the Save Configuration command
button. Once the data has been saved successfully, the text field information you entered
will be stored. Please Note: System shot count data cannot be changed or added.
4.7.4 Exiting the System Configuration Utility Screen
Select the Close command button to save all your changes and exit the System
Configuration Utility.
4.8 HP Reader Utility
The HP Reader Utility allows the user to read data stored on the HP Board.
Main User Screen
4.8.1 HP Reader Utility Screen
With a handpiece attached, select the HP Reader Utility command from the Main User
Screen. If there is no HP attached to the system, these fields will have a value of “NO
HANDPIECE DETECTED”. If there is no data on the HP connected, these fields will
have a value of “NO EEPROM DATA”.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
HP Reader Utility Screen
4.8.2 HP Serial Number and Shot Count
After selecting HP Reader Utility, the HP Serial Number and HP Shot Count fields are
updated with the data from the HP board. The Display Cal Log, Display Error Log and
Save Cal Log command buttons are not applicable to the user and will display the message
“THIS OPTION IS NOT APPLICABLE FOR THIS HP TYPE”. Please Note: HP Serial
Number and HP Shot Count data cannot be changed.
4.8.3 Exiting HP Reader Utility
Select the Close command button to exit the HP Reader Utility screen.
Chapter 4 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
Chapter 5
Disassembly
5.1
Removing the Display
5-2
5.2
Removing the Power Supply
5-3
5.3
Removing the Capacitor Bank
5-5
5.4
External Cooling Unit
5.4.1 Starlux Thermisters
5.4.2 Cooling Unit Models
5.4.3 Cooling Unit Chassis
5.4.4 Cooling Unit Components
5.4.5 Cooling Unit Power Supply
5-5
5-5
5-6
5-7
5-7
5-8
5.5
Starlux500 System Carts
5-8
Chapter 5 P/N 5500-0000 rev X2
5-1
Technical Service Manual StarLux500
5.1 REMOVING THE DISPLAY MODULE
1. Turn system power off and disconnect power cord, cooling unit communication cable and
hose assembly from Starlux500.
2. Remove all four (10-32) screws that secure the Bezel Assy to the chassis. (see fig. 1 & 2)
Figure 1. (Right Side of Bezel)
Figure 2. (Left Side of Bezel)
3. Carefully lift the Bezel Cover Assy from the chassis (Figure 3). Disconnect wires to the
Keyswitch, Emergency Stop Button (Figure 4) and dock sensor magnets. (Figure 5) Then
gently lift the Bezel Cover off.
Figure 3. (Bezel Assy lifted)
Figure 4. (Keyswitch wiring)
Figure 5. (Dock Sensor wires)
4. Remove the 2 screws that hold the Rear Vent Assy (fig. 6) then remove all chassis screws (fig. 7).
Figure 6. (Rear Vent Assy removal)
Chapter 5 P/N 5500-0000 rev X2
Figure 7. (Top Lid mounting screws)
5-2
Technical Service Manual StarLux500
5. Lift the entire front panel forward to access the interior of the system (figure 8) and
disconnect all cables from the rear of the display. (figure 9)
Open Ferrite Block here if installed.
Figure 8. (Top Lid opened)
Figure 9. (Display rear panel connections)
6. Remove 3 phillips screws on the left securing the display module, then remove the 2 phillips
screws on the right and lift the display module out. (Figure 10 & 11)
Figure 10. (Display mounting screws)
Figure 11. (Display removed)
5.2 REMOVING THE POWER SUPPLY
1. Remove the Bezel Cover Assy as instructed in steps 1 thru 5 in Section 5.1.
2. Disconnect the High Voltage cables from the Lamp Controller Board. (Fig. 13) Put a jumper
across the +400V and -400V wires. (Fig. 14 ) CAUTION: Failure to short these wires prior to
removing cables, will cause the High Voltage capacitors to “charge in air”. This will cause a
potentially dangerous voltage on the capacitors!
3. Disconnect the two pin connector on the Charger Board that connects to the capacitors.
4. Remove all ribbon cables connected.
5. Disconnect the 4 pin cable from the Voltage Regulator Board located on the side of the power
supply.
Chapter 5 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
HV Cables
Figure 12. (System Overview)
Figure 13. (Power Supply connections
Jumper Wires
Figure 14. (Capacitor Jumpers)
Figure 15. (Power Supply mounting screws)
Figure 16. (removing Power Supply)
Figure 17. (Power Supply removed)
6. Remove the 3 rear mounting screws of the Power Supply indicated by the black circle. (Fig. 15)
7. Pull the Power Supply from the rear and out of the Starlux rear chassis (Fig.16 and 17)
8. To reinstall Power Supply, reverse steps 1 thru 8.
Chapter 5 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
5.3 REMOVING THE CAPACITOR BANK
1. Remove Bezel Cover Assy as instructed in steps 1 thru 5 in Section 5.1.
2. Remove the Power Supply as instructed in steps 1 thru 8 in Section 5.2. Disconnect the High
Voltage cables from the Lamp Controller Board. (Fig. 13) Put a jumper across the +400V and
-400V wires. (Fig. 14 ) CAUTION: Failure to short these wires prior to removing cables, will
cause the High Voltage capacitors to “charge in air”. This will cause a potentially dangerous
voltage on the capacitors!
3. Loosen and remove the two Phillips screws holding the front of the capacitor bracket sheet
metal to the chassis. (Figure 18)
4. Check the opposite end of the capacitor bracket. If there are screws holding the bracket
down, loosen them. If the sheetmetal bracket has tabs that slide under the main chassis,
there are no screws to loosen.
5. Pull up on the front edge of the capacitor bracket and gently pull the assembly forward and
up to remove it.(Figure 19) Take care not to damage the speaker assembly mounted under
the capacitors when removing the assembly.
Figure 18. (Capacitor Bank mounting screws)
Figure 19. (Capacitor Bank removed)
5.4 EXTERNAL COOLING UNIT
The External Cooling Module provides cooling for Starlux500 base unit for all it’s handpieces.
It uses a 4 line hose assy to connected to the Starlux, a serial communication cable and an AC
power cord.
5.4.1 The Starlux 500 contains a primary
heat exchanger and two Thermisters located at the
rear of the base unit chassis below the Reservoir.
(see photo)
Lamp
HP
Starlux 500 Chassis Thermisters
Chapter 5 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
5.4.2 Starlux500 Cooling Unit Models
Connector to Cart Bezel Cable
Cooling Unit 1520-5008
Control Panel for 1520-5008
Cooling Unit 1520-5034 (released on 7/07)
Control Panel for 1520-5034
Cooling Unit Hose Assembly
Cooling Unit Hose Connection Panel
Chapter 5 P/N 5500-0000 rev X2
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Technical Service Manual StarLux500
5.4.3 Cooling Unit Chassis (opened)
5.4.4 Cooling Unit Internal Components
HP Pressure Switch
Secondary Heat Exchanger
Lamp Pressure Switch
HP Pump
Junction Board
Aquatec Pump
Thermostat location
for each TEC.
Chapter 5 P/N 5500-0000 rev X2
TEC’s
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Technical Service Manual StarLux500
5.4.5 Cooling Unit Power Supply Chassis
Adapter Board
Control Board
+24Vdc Power Supply
5.5 Starlux500 System Carts
Original 500 Cart 1520-5009
Chapter 5 P/N 5500-0000 rev X2
500 Cart 1520-5020 (released 7/07)
5-8