Internal Use - Confidential
Dell PowerMax Family Installation
Guide for PowerMax 2500
June 2024
Rev. 7.0
Internal Use - Confidential
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 - 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Internal Use - Confidential
Contents
Preface.........................................................................................................................................................................................5
Revision history.................................................................................................................................................................... 7
Chapter 1: Prerequisites................................................................................................................8
Site requirements................................................................................................................................................................ 8
Hardware acclimation times..............................................................................................................................................9
Required tools.......................................................................................................................................................................9
Chapter 2: Position PowerMax 2500 Bay...................................................................................... 11
Cabinet clearance............................................................................................................................................................... 11
Site floor load-bearing requirements.............................................................................................................................12
Preparing the bay for placement....................................................................................................................................12
Moving the bay into position........................................................................................................................................... 12
Removing packaging..........................................................................................................................................................17
Chapter 3: Connect AC Power......................................................................................................18
System AC power components...................................................................................................................................... 18
Connecting power components......................................................................................................................................18
Line cord and jumper configurations............................................................................................................................ 20
Basic PDU: PowerMax 2500 - single-phase power............................................................................................. 21
Intelligent PDU: PowerMax 2500 - single-phase power....................................................................................22
Basic PDU: PowerMax 2500 - three-phase power.............................................................................................24
Intelligent PDU: PowerMax 2500 - three-phase power.................................................................................... 26
Chapter 4: Best Practices for AC Power Connections.................................................................. 27
Best practices overview for AC power connections................................................................................................ 28
Selecting the proper AC power connection procedure........................................................................................... 29
Procedure A: Working with the customer electrician onsite.................................................................................. 30
Procedure A, Task 1: Customer electrician............................................................................................................ 31
Procedure A, Task 2: Dell Customer Engineer .................................................................................................... 32
Procedure A, Task 3: Customer electrician - PowerMax 2500........................................................................35
Procedure B: Verify and connect.................................................................................................................................. 36
Procedure C: Obtain customer verification................................................................................................................ 37
PDU labels........................................................................................................................................................................... 37
PDU label part number............................................................................................................................................... 37
Applying PDU labels.................................................................................................................................................... 37
AC power specifications - single-phase.......................................................................................................................39
AC power specifications - three-phase....................................................................................................................... 40
Chapter 5: Complete the Installation........................................................................................... 41
Grounding a single bay......................................................................................................................................................41
Connect customer network cables to the MSM ...................................................................................................... 42
Site information required................................................................................................................................................. 42
Site information required for eManagement-supported arrays....................................................................... 43
Power on the system....................................................................................................................................................... 44
Contents
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Connect a laptop to the system.................................................................................................................................... 45
Configure remote support...............................................................................................................................................45
Validating the installation ............................................................................................................................................... 46
Validating the Firewall...................................................................................................................................................... 46
WFCT errors and recommended actions............................................................................................................... 47
Verify that the Windows Firewall is ON................................................................................................................. 49
Install the rear bay doors.................................................................................................................................................50
Appendix A: PowerMax File Installation Procedure...................................................................... 52
4
Contents
Internal Use - Confidential
Preface
Purpose
This document describes how to install a PowerMax 2500 array.
Audience
This document is intended for use by customer support engineers.
Related documentation
The following publications provide additional information:
SolVe Online and
SolVe Desktop
SolVe provides links to customer service documentation and procedures for common tasks. Go to SolVe
Online (https://solve.dell.com/solve/home), or download the SolVe Desktop tool from Dell Technologies
Online Support (https://www.dell.com/support/home) and search for SolVe Desktop. From SolVe Online
or SolVe Desktop, load the PowerMax and VMAX procedure generator.
NOTE: Authenticate (authorize) the SolVe Desktop tool. After it is installed, familiarize yourself with
the information under Help.
Naming conventions
The PowerMaxOS 10 release introduces new terms to standardize terminology across the Dell Power platforms. The new terms
are currently used interchangeably in this document. The new terms are:
Table 1. PowerMaxOS naming conventions
PowerMax 2500 and PowerMax 8500
PowerMax 2000 and PowerMax 8000
Node
Director
Node Pair
Engine
DME
DAE
IB switch
MIBE
PowerMax File
eNAS
Typographical conventions
Dell Technologies uses the following type style conventions in this document:
Table 2. Typographical conventions used in this content
Font
Description
Bold
Used for names of interface elements
Examples: Names of windows, dialog boxes, buttons, fields, tab names, key names, and menu
paths (what the user selects or clicks)
Italic
Used for full titles of publications referenced in text
Preface
5
Internal Use - Confidential
Table 2. Typographical conventions used in this content (continued)
Font
Description
Monospace
Used for:
● System code
● System output, such as an error message or script
● Pathnames, filenames, prompts, and syntax
● Commands and options
Monospace italic
Used for variables
Monospace bold
Used for user input
[]
Square brackets enclose optional values.
|
A vertical bar indicates alternate selections. The bar means "or".
{}
Braces enclose content that the user must specify, such as x or y or z.
...
Ellipses indicate nonessential information that is omitted from the example.
Where to get help
Support, product, and licensing information can be obtained as follows:
Product
information
For documentation, release notes, software updates, or information about Dell Technologies products, go
to Dell Technologies Online Support (https://www.dell.com/support/home).
Technical
support
For technical support, go to Dell Technologies Online Support (https://www.dell.com/support/home).
To open a service request, you must have a valid support agreement. Contact your Dell Technologies
sales representative for details about obtaining a valid support agreement or with questions about your
account.
Your comments
Your suggestions help improve the accuracy, organization, and overall quality of the documentation. Send your comments and
feedback to: powermaxcontentfeedback@dell.com
6
Preface
Internal Use - Confidential
Revision history
Table 3. Revision history
Revision
Description
Date released
7.0
Removed outdated appendix on working with non-connected sites
June 2024
6.0
Added information about the intelligent PDU
October 2023
5.0
● Removed SPS information incorrectly added in the last release
● Added instructions to not remove bezel when using a micro-HDMI connector
April 2023
4.0
Added graphic for three-phase Wye connector
April 2023
3.0
● Updated WFCT installation
● Removed MFT registration
● Removed site information requirements for Cloud Mobility, PowerMax File and
eVASA
● Updated instructions for configuring remote support
● Updated IP subnet default addresses
December 2022
2.0
● Removed PowerMax File installation section, replaced with link to Quick Start
Guide
● Added micro-HDMI adapter requirement for crash carts
September 2022
1.0
First release of the Dell PowerMax Family Installation Guide for PowerMax 2500
July 2022
Preface
7
Internal Use - Confidential
1
Prerequisites
Confirm site requirements and check materials on site (kits and tools) before you begin the system installation.
Before you begin:
● Complete the Pre-Hardware Install Checklist. To complete the checklist, go to the Symmetrix Procedure Generator and
perform the steps in the Pre-Hardware Install Checklist. For information regarding the Symmetrix Procedure Generator, see:
EPG Download (https://confluence.cec.lab.emc.com/display/ISG/EPG+Download).
● Review and gather the required site information that is listed in Site information required on page 42.
NOTE: PowerMax arrays contain no customer installable parts. Only qualified Dell personnel or partners should move the
system bays or perform procedures that install or upgrade the system.
Topics:
•
•
•
Site requirements
Hardware acclimation times
Required tools
Site requirements
Confirm that the customer site meets all requirements before you begin the installation.
The following table describes site requirements. See Dell PowerMax Family Site Planning Guide for PowerMax 2500 and
PowerMax 8500 for additional information.
Table 4. Site requirements
Requirement
Description
Computer room
PowerMax systems require a properly equipped computer room with controlled
temperature and humidity, proper airflow and ventilation, proper power and
grounding, system cable routing facilities, and fire equipment.
Power
PowerMax systems are fed power from two independent power sources, zone A
and zone B. To assure fault tolerant power, customer-supplied AC power must be
connected to independent power distribution units (PDUs).
System acclimation
PowerMax systems must be acclimated to the new environment before hardware
is installed.
To acclimate the system, place the unpacked system bays in the new operating
environment. Open the front and the rear door of each bay and let the system
stabilize up to four hours in dry conditions and up to sixteen hours in hot and
humid conditions. Do not apply AC power until the system is acclimated to the
local environment.
See Hardware acclimation times on page 9.
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Prerequisites
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Hardware acclimation times
Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component
to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation.
Table 5. Hardware acclimation times
Transit/storage environment
Operating environment temperature
Temperature
Humidity
-
Nominal
Nominal
Nominal 68-72°F (20-22°C)
68-72°F (20-22°C)
40-55% RH
40-55% RH
Cold
Dry
<86°F (30°C)
4 hours
<68°F (20°C)
<30% RH
Cold
Damp
<86°F (30°C)
4 hours
<68°F (20°C)
≥30% RH
Hot
Dry
<86°F (30°C)
4 hours
>72°F (22°C)
<30% RH
Hot
Humid 30-45%
RH
<86°F (30°C)
4 hours
Humid 45-60%
RH
<86°F (30°C)
8 hours
Humid ≥60% RH
<86°F (30°C)
16 hours
<86°F (30°C)
16 hours
>72°F (22°C)
Unknown
Acclimation time
0-1 hour
● If there are signs of condensation after the recommended acclimation time has passed, allow an additional 8 hours to
stabilize.
● Systems and components must not experience changes in temperature and humidity that are likely to cause condensation
to form on or in that system or component. Do not exceed the shipping and storage temperature gradient of 45°F/hr
(25°C/hr).
Required tools
Tools are required to complete the installation.
The following tools and the PDU label are attached at the bottom left at the rear of the rack.
Table 6. Tools shipped with the system
Description
Part Number
Customer PDU connection label
046-990-808
3/4" wrench, jam nut
034-000-164
Titan or Mohawk leveling feet adjustment wrench
034-000-165
Bring the following tools to all installations:
Table 7. Required tools
Tool
Uses
Screwdrivers - #2 Phillips and flat head
Remove and install screws.
Prerequisites
9
Internal Use - Confidential
Table 7. Required tools (continued)
Tool
Uses
Socket wrench with 7/16 and 9/16 socket
Remove the cable retaining bar, if needed.
Knife or wire cutter
Cut strapping and remove packaging.
Crash carts connect to the Control Station in the front of the engine using a micro-HDMI connector. A micro-HDMI adapter is
required to connect the monitor to the Control Station. The type of adapter depends on the video input connector ports on the
monitor. The adapter is usually one of the following:
● Micro-HDMI to HDMI
● Micro-HDMI to VGA
● Micro-HDMI to DisplayPort (DP)
Ensure that the correct adapter is available before using a crash cart onsite.
NOTE: To avoid a missing hardware error, thread the micro-HDMI adapter through the bezel by removing and then
replacing the bezel.
10
Prerequisites
Internal Use - Confidential
2
Position PowerMax 2500 Bay
Positioning bays includes considering the layout and placement of the bays in the data center and placement on tiles. Each
cabinet sits on four caster wheels to aid in positioning the bay. Once the bay is positioned it can be secured with optional
mounting bolts.
Topics:
•
•
•
•
•
Cabinet clearance
Site floor load-bearing requirements
Preparing the bay for placement
Moving the bay into position
Removing packaging
Cabinet clearance
This cabinet ventilates from front to back; you must provide adequate clearance to service and cool the system. Depending on
component-specific connections within the cabinet, the available power cord length may be shorter than the 15-foot standard.
Position PowerMax 2500 Bay
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Site floor load-bearing requirements
Install the cabinet in raised or non-raised floor environments capable of supporting at least 1,361kg (3,000 lbs.) per cabinet. Your
system may weigh less, but requires extra floor support margin to accommodate equipment upgrades and/or reconfiguration.
In a raised floor environment:
● 24 x 24 inch or (60 x 60 cm) heavy-duty, concrete filled steel floor tiles are recommended.
● Use only floor tiles and stringers rated to withstand:
○ concentrated loads of two casters or leveling feet, each weighing up to 1,000 lb (454 kg).
○ minimum static ultimate load of 3,000 lb (1,361 kg).
○ rolling loads of 1,000 (454) kg). On floor tiles that do not meet the 1,000 lb rolling load rating, use coverings such a
plywood to protect floors during system roll.
● Position adjacent cabinets with no more than two casters or leveling feet on a single floor tile.
● Cutouts in 24 x 24 in tiles must be no more that 8 inches (20.3 cm) wide by 6 inches (15.3 cm) deep, and centered on
the tiles, 9 inches (22.9 cm) from the front and rear and 8 inches (20.3 cm) from the sides. Since cutouts will weaken the
tile, you can minimize deflection by adding pedestal mounts adjacent to the cutout; the number and placement of additional
pedestal mounts relative to a cutout must be in accordance with the floor tile manufacture's recommendations.
When positioning the cabinet, take care to avoid moving a caster into a floor tile cutout.
Ensure that the combined weight of any other objects in the data center does not compromise the structural integrity of the
raised floor and/or the subfloor (non-raised floor).
We recommend that a certified data center design consultant inspect your site to ensure that the floor is capable of supporting
the system and surrounding weight . Note that actual cabinet weight depends on your specific product configuration; you can
calculate your total using the tools available at Dell Power Calculator.
Preparing the bay for placement
Before moving the system bay to its designated location:
● Remove the rear door from the system bay.
● If the line cords are routed overhead, switch the top covers for overhead routing. Use the AC-TOP-KIT, PowerMax NX TOP
ROUTING KIT, SKU# 770-BEDS.
Moving the bay into position
About this task
To position the bay, move it onto the designated tile. Align subfloor or overhead cables in the bay, lower and secure the leveling
feet, and install the joining bar that secures the bay into position.
NOTE: Systems with three-phase power include one AC main connector for each power zone. Systems with single-phase
power use up to three AC main connectors for each power zone. You can route the power cables beneath the subfloor or
overhead. See System AC power components on page 18 for more information.
Steps
1. Move each bay to its preliminary position on the designated tile. Do one of the following:
● For line cords routed beneath the floor, route them up from the raised floor and connect them to the PDU power
connection panel. See Basic PDU: PowerMax 2500 - three-phase power on page 24 for instructions.
12
Position PowerMax 2500 Bay
Internal Use - Confidential
Figure 1. Align power cables, subfloor routing
● a. For line cords that are routed overhead, loosen the wraps that secure the AC main cables and route them vertically
along the rear flange. Use the velcro straps to bundle them together.
b. Pull the cables through the top cover. Use the AC-TOP-KIT, PowerMax NX TOP ROUTING KIT, SKU# 770-BEDS.
Position PowerMax 2500 Bay
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Figure 2. Align power cables, overhead routing
NOTE: Do not connect the system to external power in this step. To connect to external power, follow the instructions
in Best Practices for AC Power Connections on page 27.
2. From the rear of the system, move the bay into final position over the tile, avoiding the tile cutout with any casters.
3. From the rear of the system, install the cable retaining bars (if previously removed) below the power cables.
a. Locate the joining bar, shipped attached to the inside of the bay.
b. Install the cable retainer bars.
c. Align and install the joining bar at the front and rear of the bay.
14
Position PowerMax 2500 Bay
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Figure 3. Install cable retainer bars
Position PowerMax 2500 Bay
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4. Lower the front and rear leveling feet to secure the position of the bay. Secure the bay by tightening the jam nut against the
bottom of the bay.
Figure 4. Lower the system bay
16
Position PowerMax 2500 Bay
Internal Use - Confidential
Removing packaging
After positioning the bays, remove any packaging material from each bay.
1. Open the rear door and remove the pink foam packing material and any other packing material surrounding the components.
2. Close the rear door after you have confirmed all packing material is removed.
Position PowerMax 2500 Bay
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Internal Use - Confidential
3
Connect AC Power
Connect AC power components to external power.
Topics:
•
•
•
System AC power components
Connecting power components
Line cord and jumper configurations
System AC power components
Line cords are packaged separately and shipped with the system. The line cord model shipped depends on the country of install
and whether the customer provides single-phase or three-phase power.
Connect Dell AC power cords to system PDUs by using the line cord and jumper configurations described in Line cord and
jumper configurations on page 20.
Systems support single-phase or three-phase customer power configurations. You must connect each redundant AC input cable
to the supplied Dell line cord which pertains to the AC input configuration.
Three-phase components
Systems with three-phase power include an integrated PDU with an AC line cord (P1) for each power zone. The Dell line cord
model will be one of the following:
Delta:
● AC-PCBL3DHH
● AC-PCBL3DHR
Wye:
●
●
●
●
AC-PC3YAFLA
AC-PC3YAFLE
AC-PCBL3YAG
AC-PCBL3YL23P
NOTE: Despite the differences in the connectors, the installation procedure is the same for Delta or Wye.
Single-phase components
Systems with single-phase power components include an integrated PDU component with two AC Main connectors per system
for each power zone. The line cord model will be one of the following:
●
●
●
●
AC-PW40U-US
AC-PW40URUS
AC-PW40UASTL
AC-PW40UIEC3
Connecting power components
Verify with the customer that their electrician has complied with power specifications for voltage levels and redundancy, as
described in Best practices overview for AC power connections on page 28. If the customer cannot verify this, the system may
shut down prematurely in the event of a site power issue.
18
Connect AC Power
Internal Use - Confidential
Before connecting power, make sure all of the PDU breakers for Zone A and Zone B are in the OFF position.
When you are ready to connect AC power, follow the appropriate procedures in Best practices overview for AC power
connections on page 28 for your scenario.
Connect AC Power
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Line cord and jumper configurations
Related information
Basic PDU: PowerMax 2500 - single-phase power on page 21
Intelligent PDU: PowerMax 2500 - single-phase power on page 22
Basic PDU: PowerMax 2500 - three-phase power on page 24
Intelligent PDU: PowerMax 2500 - three-phase power on page 26
20
Connect AC Power
Internal Use - Confidential
Basic PDU: PowerMax 2500 - single-phase power
A separate line cord powers each node pair in a PowerMax 2500 system on single-phase power. Each line cord energizes the
circuit breakers and corresponding PDU outlets. No jumpers are required.
Table 8. PowerMax 2500 line cord configurations, single-phase
System
Components
Line cord location
Circuit breakers
PDU outlets
System 3 (upper)
Node Pair 2/DME 2
P6
11-12
31-37
Node Pair 1/DME 1
P5
9-10
25-30
Node Pair 2/DME 2
P4
7-8
19-24
Node Pair 1/DME 1
P3
5-6
13-18
Node Pair 2/DME 2
P2
3-4
7-12
Node Pair 1/DME 1
P1
1-2
1-6
System 2 (middle)
System 1 (lower)
Figure 5. Customer input power outlet, single-phase
Connect AC Power
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Internal Use - Confidential
Intelligent PDU: PowerMax 2500 - single-phase power
A separate line cord powers each node pair in a PowerMax 2500 system on single-phase power. Each line cord energizes the
circuit breakers and corresponding iPDU outlets. System 1 and System 2 Node Pair 1/DME1 require an initial line cord in iPDP1
and the Jumper PDP. When System 2 Node Pair 2/DME 2 or System 3 is added, remove the Jumper PDP and add iPDP2 for
additional line cords.
● Jumper PDP: PN 2M5PK
● Single-phase iPDP: PN 9J8N0
CAUTION: Removing the Jumper PDP and adding the second iPDP results in a temporary loss of power for a
single power zone for System 2 Node Pair 2/DME 2.
CAUTION: You must run Health Check on System 2 before you remove the jumpers and add the line cords for
System 3. See Three-phase power: Add a second line cord for System 3 on page 25 for instructions.
Table 9. PowerMax 2500 line cord configurations, single-phase
System
Components
Line cords and
jumpers
Circuit breakers
PDU outlets
System 3 (upper)
Node Pair 2/DME 2
iPDP2-P3
11-12
24-27
9-10
20-23
7-8
16-19
5-6
12-15
3-4
7-11
1-2
1-6
(Remove Jumper PDP,
replace with iPDP2)
Node Pair 1/DME 1
iPDP2-P2
(Remove Jumper PDP,
replace with iPDP2)
System 2 (middle)
Node Pair 2/DME 2
iPDP2-P1
(Remove Jumper PDP,
replace with iPDP2)
Node Pair 1/DME 1
iPDP1-P3
Jumper PDP
System 1 (lower)
Node Pair 2/DME 2
iPDP1-P2
Jumper PDP
Node Pair 1/DME 1
iPDP1-P1
Jumper PDP
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Connect AC Power
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Table 10. iPDP and Jumper PDP
iPDP locations
iPDP
Jumper PDP
Figure 7. iPDP, single-phase
Figure 8. Jumper PDP
Figure 6. Location of iPDP-1 and
iPDP-2
Connect AC Power
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Basic PDU: PowerMax 2500 - three-phase power
On three-phase power, System 1 and System 2 require an initial line cord in outlet P1 and a power jumper from J1 to P2. When
System 3 is added, remove the jumper and add a second line cord in P2.
● Three-phase DELTA jumper: PN 038-004-435
● Three-phase WYE jumper: PN 038-004-481
CAUTION: Removing the jumper and adding the second line cord for System 3 results in a temporary loss of
power for a single power zone for System 2 Node Pair 2/DME 2.
CAUTION: You must run Health Check on System 2 before you remove the jumpers and add the line cords for
System 3. See Three-phase power: Add a second line cord for System 3 on page 25 for instructions.
Table 11. PowerMax 2500 line cord configurations, three-phase
System
Components
Line cord and jumper
location
Circuit breakers
PDU outlets
System 3 (upper)
Node Pair 2/DME 2
P2
9-12
25-37
Node Pair 1/DME 1
(Remove jumper and
add P2 line cord, if
needed)
Node Pair 2/DME 2
P1
5-8
13-24
Node Pair 1/DME 1
J1<>P2
Node Pair 2/DME 2
P1
1-4
1-12
Node Pair 1/DME 1
J1<>P2
System 2 (middle)
System 1 (lower)
Table 12. Customer input power outlets, three-phase
Customer input power outlets, three-phase
Figure 9. Customer input power outlet, three-phase
Delta
24
Connect AC Power
Figure 10. Customer input power outlet, three-phase
Wye
Internal Use - Confidential
Three-phase power: Add a second line cord for System 3
Prerequisites
Have the following items available before you begin:
● Two three-phase Dell AC line cords. (Dell PDU to customer power cable, for PDU-B and PDU-A.)
● Two energized redundant customer PDU power cables near the rack.
Steps
1. Run Health Check on System 2 and ensure it runs without errors. If there are errors, fix them before proceeding.
2. Open PDU-B CB 7 and CB 8. (Outlets 19-24.)
PDU-B circuit breakers outlets 19-24 lose power. PDU-A is powering System 2 Engine 2 and DAE 2.
3. Remove the J1<>P2 jumper on PDU-B.
4. Connect one end of a new Dell line cord to PDU-B P2. Connect the other end to the customer's AC power cable.
5. Close PDU-B CB 7 and CB 8.
6. Run Health Check on System 2 again, ensuring it runs without errors. If there are errors, fix them before proceeding to
PDU-A.
7. Open PDU-A CB 7 and CB 8. (Outlets 19-24.)
PDU-A circuit breakers outlets 19-24 lose power. PDU-B is powering System 2 Engine 2 and DAE 2.
8. Remove the J1<>P2 jumper on PDU-A.
9. Connect one end of the other new Dell line cord to PDU-A P2. Connect the other end to the customer's AC power cable.
10. Close PDU-A CB 7 and CB 8.
11. Run Health Check on System 2 again, ensuring it runs without errors. If there are errors, fix them before proceeding with the
system installation.
Results
Adding the second line cord is complete when Health Check runs without errors on System 2.
Connect AC Power
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Intelligent PDU: PowerMax 2500 - three-phase power
On three-phase power, System 1 and System 2 require an initial line cord in IPDP1 outlet P1 and the Jumper PDP. When System
3 is added, remove the Jumper PDP and add a second line cord in iPDP2 P1.
● Jumper PDP: PN 2M5PK
● Three-phase Delta iPDP: PN CFRGY
● Three-phase WYE iPDP: PN WCCVN
CAUTION: Removing the Jumper PDP and adding the second iPDP results in a temporary loss of power for a
single power zone for System 2 Node Pair 2/DME 2.
CAUTION: You must run Health Check on System 2 before you remove the jumpers and add the line cords for
System 3. See Three-phase power: Add a second line cord for System 3 on page 25 for instructions.
Table 13. PowerMax 2500 line cord configurations, three-phase
System
Components
Line cords and
jumpers
Circuit breakers
PDU outlets
System 3 (upper)
Node Pair 2/DME 2
iPDP2-P1
9-12
20-27
Node Pair 1/DME 1
(Remove Jumper PDP,
replace with iPDP2)
Node Pair 2/DME 2
iPDP1-P1
5-8
12-19
Node Pair 1/DME 1
Jumper PDP
Node Pair 2/DME 2
iPDP1-P1
1-4
1-11
Node Pair 1/DME 1
Jumper PDP
System 2 (middle)
System 1 (lower)
Table 14. iPDPs and Jumper PDP
iPDP locations
iPDPs
Figure 12. iPDP,
three-phase Delta
Figure 11. Location of iPDP-1 and iPDP-2
26
Connect AC Power
Jumper PDP
Figure 13. iPDP,
three-phase Wye
Figure 14. Jumper
PDP
Internal Use - Confidential
4
Best Practices for AC Power Connections
Select the proper AC power connection procedure depending on the customer's situation on site.
Topics:
•
•
•
•
•
•
•
•
Best practices overview for AC power connections
Selecting the proper AC power connection procedure
Procedure A: Working with the customer electrician onsite
Procedure B: Verify and connect
Procedure C: Obtain customer verification
PDU labels
AC power specifications - single-phase
AC power specifications - three-phase
Best Practices for AC Power Connections
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Best practices overview for AC power connections
External AC power must be supplied from independent, customer-supplied, power distribution units (PDUs) to assure faulttolerant power. See Two independent customer-supplied PDUs on page 28.
For systems operating from three-phase AC power, two independent and isolated AC power sources are recommended for
the two individual power zones in each rack. Two independent power sources provide the highest level of redundancy and
system availability. If independent AC power is not available, there is a higher risk of data unavailability if a power failure occurs,
including individual phase loss in both power zones.
Before connecting external AC power to storage bays, verify that the bays have been placed in their final position as explained
in the installation guide.
Figure 15. Two independent customer-supplied PDUs
28
Best Practices for AC Power Connections
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Selecting the proper AC power connection procedure
The Dell Customer Engineer must select the proper AC power connection procedure.
The following table summarizes the three possible scenarios to connect customer AC power to the storage array. Select the
procedure that matches the customer situation.
Table 15. Procedure options for AC power connection
Situation on site
Procedure
The customer electrician is available at the installation site.
Procedure A - assures fault-tolerant power in the storage
array.
The customer electrician is NOT available at the installation
site, but you have access to customer-supplied, labeled,
power cables (beneath a raised floor or overhead).
Procedure B
The customer electrician is NOT available at the installation
site. Customer-supplied PDU source cables are already
plugged into the PDU, and you have no access to the
customer-supplied power cables.
Procedure C
Related information
Procedure A: Working with the customer electrician onsite on page 30
Procedure B: Verify and connect on page 36
Procedure C: Obtain customer verification on page 37
Best Practices for AC Power Connections
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Internal Use - Confidential
Procedure A: Working with the customer electrician
onsite
Use this procedure if the customer’s electrician is available at the installation site.
This procedure requires three basic tasks that alternate between the customer's electrician, the Dell CE and back to the
customer's electrician.
● Task 1: Customer's electrician
● Task 2: Dell Customer Engineer (CE)
● Task 3: Customer's electrician
Related information
Selecting the proper AC power connection procedure on page 29
30
Best Practices for AC Power Connections
Internal Use - Confidential
Procedure A, Task 1: Customer electrician
About this task
NOTE: The customer's electrician performs this task.
Steps
1. Verify that the customer-supplied AC source voltage output on each customer-supplied PDU is within the AC power
specifications. Measure the voltage output of each power cable as shown in Circuit breakers ON — AC power within
specification on page 31.
2. Turn OFF all the relevant circuit breakers in customer-supplied PDU 1 and customer-supplied PDU 2.
3. Verify that the customer-supplied power cables connected to PDU 1 and PDU 2 have no power as shown in Circuit breakers
OFF — No AC power on page 31.
Figure 16. Circuit breakers ON — AC power within specification
Figure 17. Circuit breakers OFF — No AC power
Related information
AC power specifications - single-phase on page 39
AC power specifications - three-phase on page 40
Best Practices for AC Power Connections
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Internal Use - Confidential
Procedure A, Task 2: Dell Customer Engineer
Before connecting power to the PowerMax system, ensure that the power for both zone A and zone B is turned OFF. The Dell
Customer Engineer performs this task.
WARNING: Do not connect storage bay power zone A and power zone B to the same customer-supplied PDU. If
the PDU fails or is turned off during a maintenance procedure, the customer loses power redundancy and risks
Data Unavailability (DU).
Figure 18. Power zone connections
32
Best Practices for AC Power Connections
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Connecting power
Steps
1. Confirm that the customer-supplied power cables are labeled and that each label contains the relevant customer-supplied
PDU and circuit breaker numbers. If power cables are not equipped with labels, alert the customer.
2. Compare the numbers on the customer-supplied power cables for each storage bay to verify that power zone A and power
zone B are powered by a different customer-supplied PDU.
3. Do one of the following to connect power zone A and power zone B in each bay:
● For single-phase power: Connect customer-supplied PDU power cables to the storage bay by connecting to the AC input
line cords for power zone A and power zone B as shown below.
Rear view
System bay
Cable connectors are shown
as they exit the bo"om rear
of the bay.
Zone B
AC input
line cord B
Zone A
AC input
line cord A
A
B
C
D
E
F
A
B
C
D
E
F
Ma!ng connector or
customer-supplied cable
Ma!ng connector or
customer-supplied cable
Customer’s PDU 1
Customer’s PDU 2
Figure 19. Connecting AC power - single-phase
Table 16. PowerMax 2500: Connecting AC power - single-phase, three dual-node pair systems in a
rack
System
Key
Basic PDU
Intelligent PDU
System 3 (UPPER)
F
P6
iPDP2-P3
E
P5
iPDP2-P2
D
P4
iPDP2-P1
C
P3
iPDP1-P3
B
P2
iPDP1-P2
A
P1
iPDP1-P1
System 2 (MIDDLE)
System 1 (LOWER)
● For three-phase power: Connect customer-supplied PDU power cables to the storage bay by connecting to the AC input
line cords for power zone A and power zone B as shown below.
Best Practices for AC Power Connections
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Internal Use - Confidential
Rear view
System bay
Cable connectors are shown
as they exit the bo!om rear
of the bay.
Zone B
AC input
line cord B
Zone A
AC input
line cord A
A
B
A
Mang connector or
customer-supplied cable
B
Mang connector or
customer-supplied cable
Customer’s PDU 1
Customer’s PDU 2
Figure 20. Connecting AC power - three-phase
Table 17. PowerMax 2500: Connecting AC power - three-phase, three dual-node pair systems in a
rack
System
Key
Basic PDU
Intelligent PDU
System 3 (UPPER)
B
P2
iPDP2-P1
System 2 (MIDDLE)
A
P1
iPDP1-P1
System 1 (LOWER)
A
P1
iPDP1-P1
Table 18. PowerMax 2500: Connecting AC power - three-phase
34
Description
Key
Basic PDU
Intelligent PDU
Maximum of 2 cords per PDU per power
zone per bay
A
P1
iPDP1-P1
B
P2
iPDP2-P1
Best Practices for AC Power Connections
Internal Use - Confidential
Procedure A, Task 3: Customer electrician - PowerMax 2500
About this task
This task applies to the PowerMax 2500 .
Steps
1. Working with the Dell Customer Engineer, turn ON all the relevant circuit breakers on the PDU connected to the customersupplied power feed PDU 2.
Verify that only power supply LEDs in power zone A are ON or flashing green in every bay in the array.
CAUTION: The bay is incorrectly wired if all (power zone A and B) power supply LEDs in a bay are ON or
flashing green. Check that the AC power to both storage bay power zones is not supplied by a single PDU
(customer-supplied PDU 2). The wiring must be corrected before moving on to the next step.
2. Turn OFF the relevant circuit breakers in customer-supplied PDU 2.
Verify that the power supply LEDs that turned green in the previous step changed from green to OFF or flashing yellow.
3. Repeat step 1 and step 2 for power zone B and customer-supplied PDU 1.
4. Turn ON all the relevant circuit breakers in customer-supplied PDU 1 and customer-supplied PDU 2.
5. Label the PDUs as described in Applying PDU labels on page 37.
Best Practices for AC Power Connections
35
Internal Use - Confidential
Procedure B: Verify and connect
About this task
Verify and connect customer power components if the two conditions that are listed below are true:
● You have access to customer-supplied, labeled, power cables (beneath raised floor or overhead).
● The customer electrician is not available at the installation site.
This procedure requires the Dell Customer Engineer to verify that the customer electrician has complied with power
specifications. Once verified, the Dell Customer Engineer makes the required power connections overhead or under the floor.
NOTE: Utilize proper strain relief methods when customer-provided power drops are located overhead or wall-mounted.
Steps
1. Have the customer verify that their electrician has complied with power specifications for voltage levels and redundancy. If
the customer cannot verify the power specifications, provide them with a copy of Procedure A. Inform the customer that
their array may prematurely shut down if there is a site power issue.
2. Access the labeled power cables (beneath raised floor or overhead) to verify that the customer-supplied power cables are
properly labeled.
Figure 21. Circuit breakers OFF — No AC power
3. Compare the numbers on the customer-supplied power cables for each storage bay to verify that power zone A and power
zone B are powered by a different customer-supplied PDU.
4. Connect the customer PDU AC cables to the storage bay power zones as described in Procedure A, Task 2.
5. Record the customer-supplied PDU information as described in Procedure A, Task 2.
6. Label the PDUs as described in Applying PDU labels on page 37.
Related information
Selecting the proper AC power connection procedure on page 29
36
Best Practices for AC Power Connections
Internal Use - Confidential
Procedure C: Obtain customer verification
About this task
Perform this procedure if the three conditions listed below are true:
● The customer-supplied PDU source cables are already plugged into the storage bay PDU.
● You have no access to the area below the raised floor.
● The customer's electrician is not available at the installation site.
Steps
1. Have the customer verify that their electrician has complied with power specifications for voltage levels and redundancy.
If the customer cannot verify this, provide them with a copy of Procedure A. Inform the customer that their array may
prematurely shut down in the event of a site power issue.
2. Record the customer-supplied PDU information (AC source voltage) as described in step 1 of Procedure A, Task 1: Customer
electrician on page 31 and label the PDUs as described in Applying PDU labels on page 37.
Related information
Selecting the proper AC power connection procedure on page 29
PDU labels
Procedure A, B or C must have been completed before applying labels to the sidewalls of the cabinet. See Selecting the proper
AC power connection procedure on page 29 to select the correct procedure.
Related information
Procedure A: Working with the customer electrician onsite on page 30
Procedure B: Verify and connect on page 36
Procedure C: Obtain customer verification on page 37
PDU label part number
● PDU label: PN 046-990-814
● Location: OPEN ME FIRST KIT, PN 106-887-306
Applying PDU labels
Steps
1. For each bay, locate and complete each PDU label. If necessary, modify the line cord numbers to match your configuration.
NOTE: For three-phase power, enter data only in the first two columns.
2. Place each label on the rear cabinet sidewall for sides A and B.
Best Practices for AC Power Connections
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Customer PDU Information
Power Zone A
Single
PDU Three
iPDU
P1
P2
P3
P4
P5
P6
P1
P2
N/A
N/A
N/A
N/A
1 iPDP1 iPDP1 iPDP2 iPDP2 iPDP2
Single iPDP
P1
P2
P3
P1
P2
P3
Three
iPDP1 iPDP2
P1
P1
N/A
N/A
N/A
N/A
PDU
Panel N/A
CB’s N/A
N/A
046-990-814_01
Customer PDU Information
Power Zone B
Single
PDU Three
iPDU
P1
P2
P3
P4
P5
P6
P1
P2
N/A
N/A
N/A
N/A
1 iPDP1 iPDP1 iPDP2 iPDP2 iPDP2
Single iPDP
P1
P2
P3
P1
P2
P3
Three
iPDP1 iPDP2
P1
P1
N/A
N/A
N/A
PDU N/A
Panel N/A
CB’s N/A
046-990-814_01
Figure 22. PDU/iPDU label , single-phase and three-phase
38
Best Practices for AC Power Connections
N/A
Internal Use - Confidential
AC power specifications - single-phase
Table 19. Input power requirements - Single-phase, North American, International, Australian
Specification
North American 3-wire connection
(2 L & 1 G)
L = line or phase, N = neutral, G =
ground
International and Australian 3-wire
connection
(1 L & 1 N & 1 G)
L = line or phase, N = neutral, G =
ground
Input nominal voltage
200–240 VAC ± 10% L- L nom
220–240 VAC ± 10% L- N nom
Frequency
50–60 Hz
50–60 Hz
Circuit breakers
30 A
30/32 A
Power zones
Two
Two
PowerMax 2500 minimum input line cord One-node pair, one-DME system: One 30 A or 32 A single-phase line cord per
requirements per system
power zone for each system.
PowerMax 2500 maximum input line
cord requirements per system
Two-node pair, two-DME system: Two 30 A or 32 A single-phase line cords per
power zone.
Related information
Basic PDU: PowerMax 2500 - single-phase power on page 21
Intelligent PDU: PowerMax 2500 - single-phase power on page 22
Best Practices for AC Power Connections
39
Internal Use - Confidential
AC power specifications - three-phase
Table 20. Input power requirements - Three-phase, North American, International, Australian
Specification
North American 4-wire connection
International 5-wire connection
(3 L & 1 G)
(3 L & 1 N & 1 G)
L = line or phase, N = neutral, G =
ground
L = line or phase, N = neutral, G =
ground
Input voltage a
200–240 VAC ± 10% L- L nom
220–240 VAC ± 10% L- N nom
Frequency
50–60 Hz
50–60 Hz
Circuit breakers
50 A
30/32 A
Power zones
Two
Two
Minimum power requirements at
customer site
One 50 A three-phase line cord per
power zone.
One 30 A or 32 A three-phase line cord
per power zone.
Maximum power requirements at
customer site b,c
Two 50 A three-phase line cords per
power zone.
Two 30 A or 32 A three-phase line cords
per power zone.
An imbalance of AC input currents may exist on the three-phase power source feeding the array, depending on the
configuration. The customer's electrician must be alerted to this possible condition to balance the phase-by-phase loading
conditions within the customer's data center.
b. PowerMax 2500: A second input AC line cord must be added for each power zone when a third PowerMax 2500 system is
added to the rack.
c. PowerMax 2500: A second input AC line cord must be added for each power zone when the total number of node pairs
and DMEs (combined) in a rack reaches seven.
a.
Related information
Basic PDU: PowerMax 2500 - three-phase power on page 24
Intelligent PDU: PowerMax 2500 - three-phase power on page 26
40
Best Practices for AC Power Connections
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5
Complete the Installation
Completing the installation involves powering up the system; configuring SCG, WFCT and MFT; initializing the configuraiton; and
reinstalling bezels and doors.
Topics:
•
•
•
•
•
•
•
•
•
Grounding a single bay
Connect customer network cables to the MSM
Site information required
Power on the system
Connect a laptop to the system
Configure remote support
Validating the installation
Validating the Firewall
Install the rear bay doors
Grounding a single bay
Equipment correctly installed within the cabinet is grounded through the AC power cables and connectors. In general,
supplemental grounding is not required for a single bay.
04
600
33
50
If your site requires external grounding (for example, to a common grounding network beneath the site floor), you can use the
grounding lugs provided on each of the cabinet’s bottom supports.
CL4827
Figure 23. Location of cabinet ground lugs
Complete the Installation
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Internal Use - Confidential
Connect customer network cables to the MSM
Steps
1. On Engine 1, connect the customer and guest OS dongle cables, PN 038-004-968, to MSM-1 and MSM-2 ports 3 and 4.
2. On Engine 1, connect the red customer service cable, PN 038-004-436, to MSM-2 port 1.
1 2
3 4
1
PSB1
PSA1
DAE 2 2
PSB2
2
1
4 3
PSA2
2 1
BEM1A 2
1 2ENG 2
3 4
1 2
3 4
4 3
2
2 1
1
3 4
1 2
PSB1
PSB2
PSA2
4 3
1 2
PSB1
DAE 1
PSB2
3 4
1
2
PSA1
2
1
4 3
PSA1
2 1
PSA2
2 1
BEM1A 2
1 ENG
2
1
3 4
1 2
Guest OS
3 4
4 3
2
2 1
1 2
PSB1
PSA2
4 3
ESE/CUST
ESE/CUST
1
3 4
PSB2
PSA1
2 1
Guest OS
Figure 24. Customer network connections on the MSM
3. Coil the red customer service cable on the rear side wall.
Site information required
The information in General Site Information on page 42 and Site Connectivity information on page 43 is required before
proceeding within this chapter.
NOTE: If the array is configured for eManagement, you must obtain additional information before running the initialization
script. Gather the general and site connectivity information in the tables listed above, then go to Site information required
for eManagement-supported arrays on page 43 to obtain the additional information for eManagement. A unique IP address
is required for eManagement.
Table 21. General Site Information
Description
Customer-specific information
How to obtain information/example
Site name
Example: ABC Company
Model
This is the model number of the installed system.
Example: PowerMax 2500
Serial number
This is the system serial number of the PowerMax
system.
Obtain the following information from the customer:
Table 22. IP Subnet Information (Optional)
Component
Listed in Symmwin as:
CS-1
NIC-A subnet (default)
CS-2
NIC-B subnet (default)
42
Complete the Installation
Subnet Configured
New Subnet
Internal Use - Confidential
Table 22. IP Subnet Information (Optional) (continued)
Component
Listed in Symmwin as:
GuestOS
GOS subnet (default)
Subnet Configured
New Subnet
Table 23. IP Address Ranges
IP Address
IPs
Range
Netmask
255.255.252.0
-
-
Subnet A
147.178.32.0/22
1024
147.178.32.0 - 147.178.35.255
Subnet B
147.178.36.0/22
1024
147.178.36.0 - 147.178.39.255
Subnet Guest
147.178.40.0/22
1024
147.178.40.0 - 147.178.43.255
Table 24. Site Connectivity information
Connection Type
CS-1
CS-2
SCG IP Address
IP Address
Netmask
---------- N/A ------------
Gateway
---------- N/A ------------
Modem Number
---------- N/A ------------
NOTE: Connection type must be the same for both CS-1 and CS-2.
Site information required for eManagement-supported arrays
For arrays configured for eManagement, you must obtain the following information before running the Install script.
● Valid IPv4 address is in dot-decimal notation such as 240.0.0.0
● Valid IPv6 address is in hexadecimal notation such as 2001.0DB8:AC10:FE01
● When gathering the information for the table below, you can have either IPv4 or IPv6, or both.
Leave a value blank if it is unused or if the information is not available at this time.
Table 25. eManagement Connectivity information
Simplified SymmWin Label
Description
Required information
NAT 1A - External Gateway Connectivity Information
NAT 1A.IPv4 Address
Primary customer IP address for
eManagement access via browser. Requires
network cable drop to MSM-1.
NAT 1A.IPv4 Netmask
Netmask value for the (NAT 1A.IPv4
Address) above.
NAT 1A.IPv6 Address
NAT 1A.IPv6 Net Prefix
NAT 2A - External Gateway Connectivity Information
NAT 2A.IPv4 Address
Secondary customer IP address for
eManagement access. Requires network
cable drop to MSM-2.
NAT 2A.IPv4 Netmask
Netmask value for the (NAT 2A.IPv4
Address) above.
NAT 2A.IPv6 Address
NAT 2A.IPv6 Net Prefix
Complete the Installation
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Internal Use - Confidential
Table 26. DNS and NAT Route information for eManagement
Simplified SymmWin Label
Description
Required information
Primary.DNS IPv4 Address
Primary DNS IP address for eManagement
network name resolution.
Primary.DNS IPv6 Address
Secondary.DNS IPv4 Address
Secondary DNS IP address for
eManagement network name resolution.
Secondary.DNS IPv6 Address
NAT 1A.Route IPv4 Address
Default gateway address for NAT 1A IPv4
address from eManagement Connectivity
information on page 43.
NAT 1A.Route IPv4 Netmask
Redundant entry, enter same Netmask
value defined in eManagement Connectivity
information on page 43 for IPv4 addresses.
NAT 1A.Route IPv6 Address
NAT 1A.Route IPv6 Nat Prefix
NAT 2A.Route IPv4 Address
Default gateway address for NAT 2A IPv4
address from eManagement Connectivity
information on page 43.
NAT 2A.Route IPv4 Netmask
Redundant entry, enter same Netmask
value defined in eManagement Connectivity
information on page 43 for IPv4 addresses.
NAT 2A.Route IPv6 Address
NAT 2A.Route IPv6 Net Prefix
Power on the system
Turn on the yellow breakers on each PDU. Use the following tables to energize the outlet groups that have components
connected to them.
NOTE: Do not energize outlet groups that do not have power cables connected to them.
Table 27. PowerMax 2500 circuit breaker requirements
System
Components
Circuit breakers
PDU outlets
System 3 (upper)
Engine 2/DAE 2
11-12
31-37
Engine 1/DAE 1
9-10
25-30
Engine 2/DAE 2
7-8
19-24
Engine 1/DAE 1
5-6
13-18
Engine 2/DAE 2
3-4
7-12
Engine 1/DAE 1
1-2
1-6
System 2 (middle)
System 1 (lower)
Components use the same outlet on the redundant PDUs. For example, in System 1, Engine 1 PSB1 uses outlet #4 on PDU B and
Engine 1 PSA1 uses outlet #4 on PDU A.
Table 28. PowerMax 2500 outlet map
System
Component
Circuit breaker number
Outlet number
System 3 (upper)
DAE 2 PS1
12
36
44
Complete the Installation
Internal Use - Confidential
Table 28. PowerMax 2500 outlet map (continued)
System
System 2 (middle)
System 1 (lower)
Component
Circuit breaker number
Outlet number
Engine 2 PS1
12
34
DAE 2 PS2
11
33
Engine 2 PS2
11
31
DAE 1 PS1
10
30
Engine 1 PS1
10
28
DAE 1 PS2
9
27
Engine 1 PS2
9
25
DAE 2 PS1
8
24
Engine 2 PS1
8
22
DAE 2 PS2
7
21
Engine 2 PS2
7
19
DAE 1 PS1
6
18
Engine 1 PS1
6
16
DAE 1 PS2
5
15
Engine 1 PS2
5
13
DAE 2 PS1
4
12
Engine 2 PS1
4
10
DAE 2 PS2
3
9
Engine 2 PS2
3
7
DAE 1 PS1
2
6
Engine 1 PS1
2
4
DAE 1 PS2
1
3
Engine 1 PS2
1
1
Connect a laptop to the system
The PowerMax 2500 does not have a KVM. You must connect a laptop or external KVM to the system and run required scripts.
See PowerMax: How to connect to the PowerMax 2500 & 8500 Control Station at the Customer Site (https://www.dell.com/
support/kbdoc/en-us/000201542) for instructions.
Configure remote support
It is recommended that you configure remote support.
● Secure Connect Gateway (SCG) version 5.12.00.10 or above is required for PowerMax 2500 remote connectivity.
● SCG is an IP-based, automated connect home and remote support solution and is the preferred method of connectivity. Dell
recommends two connections with SCG for connecting to the redundant control station.
● SCG requires port 8443 to be open in the data center.
For more information, refer to the CS Connectivity section at PowerMax 10 Page (https://confluence.cec.lab.emc.com/
display/ISG/PowerMax+10+Page).
Complete the Installation
45
Internal Use - Confidential
NOTE: After the ESE Configuration Setup script is successful, verify the Call Home and connect-in tests are
successful before leaving the site. If network access is not available on your laptop, use the Dell VPN to connect the
system. Verify that remote client file transfer is working. If network access is not available, contact local triage or the
support lab to perform the connect-in test.
Validating the installation
You must run the Install script before turning the system over to the customer. Before going on-site, refer to Salesforce Article
Number 304108 for information on how to determine the correct installation path. Generate the relevant Enhanced Procedure
Generator (EPG) procedure before going to the customer site.
CAUTION: If the PowerMax system is part of a VxBlock or PowerOne converged infrastructure solution you must
use the CPSD procedures in SolVe. Running the C&I script on a PowerMax in a VxBlock or PowerOne solution
will destroy the factory set configuration.
The Install script uses the following criteria to determine which script to run. The appropriate script will start automatically.
● Verify VMAX Setup script: Dell rack system is at the operating system level with the configuration that the system shipped
with.
● C&I script:
○ Dell rack system is at a different operating system level or a different configuration than the system shipped with.
○ A second PowerMax system in a Dell rack. (Second systems are available with some PowerMax models only.)
○ Third-party rack system.
Running the script
Before turning the system over to the customer, run the Install script as per the EPG procedure you created.
NOTE: Do not connect HOST cables until the system has completed the installation process.
Validating the Firewall
About this task
Complete this task after successfully installing or upgrading a system.
Steps
1. In Simplified SymmWin, select Scripts > Health Check.
As part of the Health Check, Simplified SymmWin verifies that the WFCT is running and configured as expected.
● IF the WFCT is configured as expected, the Health Check does not return any WFCT-related errors.
● IF the WFCT is not configured as expected, the Health Check returns a call home error with a description of the error.
Errors can be found in the WFCT log file:
○ PowerMaxOS 5978.xxx.xxx: O:\EMC\WFCT\wfct_data\logging.log
○ PowerMaxOS 10: O:\EMC\logs\wfct\wfct.log
2. If errors occur:
a. Evaluate and resolve each error. See WFCT errors and recommended actions on page 47 and use the list of
recommended actions to resolve the problem.
b. Run Health Check until the logging.log (PowerMaxOS 5978.xxx.xxx) or wfct.log (PowerMaxOS 10) file displays
Health Check successful.
3. If the customer requires additional Firewall Products, open the WFCT from the desktop and perform the required changes.
NOTE: You must create a new configuration when a customer requires additional Firewall Products. When you create a
new configuration, products that are related to a previously active configuration are copied to the new configuration. Do
not add or remove anything from the DEFAULT_ACTIVE configuration.
4. Verify that the Windows Firewall is ON. See Verify that the Windows Firewall is ON on page 49.
46
Complete the Installation
Internal Use - Confidential
WFCT errors and recommended actions
Use the table below to identify and resolve WFCT errors.
Simplified SymmWin displays error codes and descriptions during a Health Check script. Use the resulting call home error to find
the respective solution in the table below. The O:\EMC\WFCT\wfct_data\logging.log (PowerMaxOS 5978.xxx.xxx) or
O:\EMC\wfct\wfct.log (PowerMaxOS 10) file contains additional error information.
NOTE: Often there is no standard fix for an error. Confer with Engineering to find a resolution.
Complete the Installation
47
48
Table 29. WFCT errors and recommended actions
Complete the Installation
Dial
home
error
code
Health
Check
error
code
Error message
04.DC.35
10
04.DC.36
Recommended action
Files required
Files required
PowerMaxOS 5978.xxx.xxx
PowerMaxOS 10
Firewall mismatch on Indicates a Firewall rule
the secondary MMCS mismatch on the secondary
or CS
MMCS or CS. Run a WFCT
repair command from the
primary MMCS or CS.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
● O:\EMC\Logs\wfct\wfct.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
8
Firewall service not
running
Indicates that Windows
Defender Firewall services are
not running on the MMCS or
CS. Engineering must analyze
the logs.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
● O:\EMC\Logs\wfct\wfct.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
04.DC.37
None
Firewall monitoring
error
Indicates a WFCT failure.
Engineering must analyze the
logs.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
● O:\EMC\Logs\wfct\wfct.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
04.DC.38
6
Active and current
rule set size
mismatch
The script calls the WFCT
● O:\EMC\WFCT\wfct_data\logging.log
repair automatically. If the
● O:\EMC\INSTALL_LOGS\Enginuity.log
script is unable to call the
WFCT repair workflow, run the
repair manually.
● O:\EMC\Logs\wfct\wfct.log
● O:\EMC\INSTALL_LOGS\Enginuity.log
04.DC.39
7
Mismatch found in
the active and
current rule set
Engineering must analyze the
log and system to recommend
a resolution.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\Logs\wfct\wfct.log
04.DC.3A
None
General firewall issue
Engineering must analyze the
log and system to recommend
a resolution.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\Logs\wfct\wfct.log
04.DC.3B
11
Windows Firewall
service not running
on the system
Engineering must analyze the
log and system to recommend
a resolution.
● O:\EMC\WFCT\wfct_data\logging.log
● O:\EMC\Logs\wfct\wfct.log
Internal Use - Confidential
Internal Use - Confidential
Verify that the Windows Firewall is ON
About this task
Use this task to verify that the Windows Firewall is ON.
Steps
1. Use the Windows Search function to search for firewall.
2. Select Windows Defender Firewall with Advanced Security. The Windows Defender Firewall with Advanced
Security dialog box opens.
3. Verify that Windows Firewall is on is active for each profile.
4. Close the Windows Defender Firewall with Advanced Security dialog box.
Complete the Installation
49
Internal Use - Confidential
Install the rear bay doors
About this task
To install the rear doors:
Steps
1. Ensure the spring pins in the top, middle, and bottom hinges are pressed in and locked in the open position.
2. Position the top-door hinge on the bay casing.
3. Release the spring hinge and let it snap in place, securing the upper-door hinge to the bay, as shown in Reinstall rear door on
page 50 and Reinstall rear door on page 50.
1
2
Spring pin
(open)
Spring pin hinge
(closed)
3
Figure 25. Reinstall rear door
Table 30. Reinstall rear door
Key
Instruction
1
Align the door with the top and bottom of the bay and move pins into position under
the hinge on the rack.
2
Move the pins on each hinge to the closed position.
3
Swing the door toward the bay to clear the inside trim and close it.
4. Repeat step 2 and step 3 for the middle and the bottom-door hinges.
The rear door is shipped unlocked. The key is attached to the interior of the door with a tie-wrap. Leave the key there for
the customer.
50
Complete the Installation
Internal Use - Confidential
5. If present on the front bay door, gently peel the protective, clear film that covers the lettering.
Do not rip the film off. Peel it off gently letter by letter.
Results
Installation of the array is now complete.
Complete the Installation
51
Internal Use - Confidential
A
PowerMax File Installation Procedure
For information on configuring PowerMax File, see the Dell PowerMax File Quick Start Guide on the Dell Online Support site at
PowerMaxOS 10 (https://www.dell.com/support/home/en-us/product-support/product/powermax-os-10/overview).
52
PowerMax File Installation Procedure