08:33 25/06/2024
SSG104 - FPT | Quizizz
Worksheets
Name
SSG104 - FPT
Class
Total questions: 210
Worksheet time: 2hrs 45mins
Date
Instructor name: Mr. Phan Gia Bao K17 DN
1.
2.
3.
4.
5.
6.
7.
Formal groups are used to
a) organize and distribute work
b) work independently
c) make things more clearly
d) feel like family
Team characteristics should include one of following factors
a) Interaction
b) Act independently
c) Short-term relation
d) Unreacted members
When do you need to work alone?
a) Highly complex tasks or problems
b) Minimum discretion is required
c) High level of choice and uncertainty
d) Decisions by consensus are essential
How many people does “a span of control” structure averagely have in their team?
a) 3.0
b) 5.0
c) 7.0
d) 10.0
Who do staffs report to in a matrix team?
a) Single manager
b) Different managers
c) General manager
d) CEO of the organization
A team is called contract team if
a) Team members have other duties to perform in their normal
functional units
b) Team retains their responsibility for both their daily work and
project work
c) Team members report to different managers
d) Team is brought in from outside in order to do project work
What is Social Value Orientation (SVO)?
a) People prefer to organize and distribute work between
themselves
b) People’s preferences when dividing resources between
themselves and others
c) People dislike others’ work and try to prove their outcome is
much better
d) People are not cooperative and tend to work alone
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
1/26
08:33 25/06/2024
8.
9.
10.
11.
12.
13.
14.
15.
SSG104 - FPT | Quizizz
Andrew is a good listener and he always tries to understand what people think and why people feel in their own way. Andrew has
ability of
a) empathy
b) considerable skills
c) caring
d) interdependence
Which one is the key component in cooperation?
a) Honesty
b) Hard working
c) Generosity
d) Trust
What is one of disadvantages having large group?
a) Overestimate their abilities
b) Rank themselves above average
c) More involvement
d) Reduce communication
Janet does not want to get involved in any disputes, discussion or conversations with her colleagues. She gets to work late and fails
to show up at meetings as she wants to avoid any tasks may be assigned to her. However, she always wants to be apart of any
success her team made. Economists call this kind of person is:
a) Pretending
b) Untrustworthy
c) Dishonest
d) Free rider problem
The need for self-evaluation experiment has shown that people come to know about themselves by
a) having positive attitude in life
b) comparing with others
c) seeking happiness
d) feeling complete
Some people consider social norms and the opinions of others to help justify their own positions in life, some others
consider_____to perform better.
a) opinions and values
b) performance and abilities
c) opinions and values
d) similarity and friendliness
What are the two main factors in social comparison?
a) Similarity and friendliness
b) Openness and independence
c) Relevance and similarity
d) Self-esteem and trustworthy
When people can boost their own self-evaluations by comparing themselves to others ranked lower in a company, they are having
a) life side effect
b) bad behaviour
c) self-enhanced effect
d) self-evaluation maintenance
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
2/26
08:33 25/06/2024
16.
17.
18.
19.
20.
21.
22.
23.
24.
SSG104 - FPT | Quizizz
What are the positive effects of upward comparison?
a) Hope and inspiration
b) Happy and gratitude
c) Gratitude and scorn
d) Dissatisfaction
What is the negative effect of downward comparison?
a) Envy
b) Dissatisfaction
c) Scorn
d) Pessimistic
Social comparison can lead to
a) impacts on self-esteem, feeling of victory, feeling of
humbleness
b) impacts on self-esteem, feeling of envy, feeling of regret
c) impacts on self-esteem, feeling of love, feeling of being
superior
d) Impacts on self-satisfaction, self-esteem, feeling of loser
The SEM model suggests that managers may prefer sub optimal candidates because these candidates are not likely to
a) be more competitive
b) seek for opinions
c) compare themselves to others
d) threaten the managers’ position
What is groupthink?
a) Group members are incapable of making a rational decision
b) Group members share same thought in a specific topic
c) Group members want to be alike in everything
d) Group members decide to support each other
People who consider upward comparison as a threat, have
a) negative mindset
b) growth mindset
c) fixed mindset
d) jealous feelings
When the number of comparison targets increase, social comparison tends to
a) increase
b) remain the same
c) be distorted
d) decrease
People usually compare with friends or co-workers than they are to industry or national averages, what is this comparison called in
situational factors?
a) Number
b) Local
c) Proximity to a standard
d) Self-relevant
One of the key findings in the Dunning-Kruger effect experiments is unskilled people are
a) always satisfied with results
b) often jealous with others
c) unrewarded and biased
d) overconfident with results
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
3/26
08:33 25/06/2024
25.
26.
27.
28.
29.
30.
31.
32.
33.
SSG104 - FPT | Quizizz
One of the key findings in the Dunning-Kruger effect experiments is top performers tend to
a) overestimate their skills
b) rank themselves above average
c) underestimate their skills
d) always satisfied with results
In group decision making process, if there are more people agree on certain point of view, we may consider the fact that the group
has
a) complete agreement
b) group polarization
c) group sharing knowledge
d) All resources are mobilized
People can claim that they can live independently and separately but they actually have
a) a need to belong
b) a need to be included
c) a need to talk to someone
d) None of these correct
Groups not only satisfy need to belong, but also provide information, assistance and
a) developed Skills
b) better Communication
c) social support
d) motivation
The psychological significance of groups include the need to belong, identity and membership, evolutionary advantages of group
living and
a) respect in groups
b) affiliation in groups
c) trust in groups
d) interdependence in groups
What is the main advantage of social facilitation?
a) Feel better
b) Perform tasks improved
c) Work more independently
d) Have high chance of promotion
Which situation below is considered social loafing?
a) A single student works alone on a paper
b) A student does all the group homework
c) Three students work on homework together
d) The whole group equally work hard on group assignment
Four group level factors that combine to cause groupthink are
a) cohesion, isolation, biased leadership, decisional stress
b) cohesion, isolation, discouragement, biased leadership
c) cohesion, isolation, decisional stress, aggressiveness
d) isolation, biased leadership, aggressiveness, discouragement
Why is making group decision better than making individual decision?
a) More objective evaluation
b) Team members feel encouraged to do so
c) No one left behind the process
d) Group decision is inferior to an individual decision
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
4/26
08:33 25/06/2024
34.
35.
36.
37.
38.
39.
40.
41.
42.
SSG104 - FPT | Quizizz
You start planning a proposal by
a) determining the factors.
b) determining the solutions.
c) scheduling the study.
d) stating the problem.
The most important section of a proposal is the
a) cost
b) solution
c) purpose statement
d) background
Which of the following is NOT a strategy to avoid the occurrence of Groupthink?
a) Appointing devils' advocates in discussions
b) Using outside experts
c) Having a charismatic leader of the group
d) Allocating different groups for different tasks
Which of the following is NOT a negative outcomes of Groupthink occurring?
a) Not examining alternatives
b) No contingency plans
c) Not seeking expert opinion
d) Needing to seek outside expertise
Which age group is often characterized by the tendency to rethink decisions and lean toward more permanent choices?
a) 12-17
b) 18–26
c) 27–31
d) 32–42
What kind of students has been shown by research to stay in college longer, be more goal focused and motivated, and have a
more satisfying and fulfilling college experience?
a) Students who have good social relationships
b) Students who have excellent leadership skills
c) Students who show great passsion for the subjects they are
studying
d) Students who get involved in career-planning activities early
One of the three categories of social value orientation (SVO) is?
a) Incompetent
b) Cooperative
c) Obsessive
d) Generous
Strategy (ies) to develop yourself as a critical thinker
a) Redefine the way you see things
b) Reflect and practice
c) Express yourself
d) All are correct
What is thinking?
a) Is the mental process you use to form associations and
models of the world
b) Is the mark of an educated mind to be able to entertain a
thought without accepting it
c) Is the act of thinking that produces thoughts, which arise as
ideas, images, sounds, or even emotions
d) All of these are correct
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
5/26
08:33 25/06/2024
43.
44.
SSG104 - FPT | Quizizz
What is pattern of thought?
a) Is the mental process you use to form associations and
models of the world
b) Is the mark of an educated mind to be able to entertain a
thought without accepting it
c) Is the act of thinking that produces thoughts, which arise as
ideas, images, sounds, or even emotions
d) Is the manipulation of information to form concepts, to
engage in problem-solving, to reason, and to make decisions
Learning objectives are ____ that specify what someone will know, care about, or be able to do as a result of a learning experience.
a) goals
b) purposes
c) targets
45.
46.
47.
48.
49.
50.
51.
What are three main categories or “domains” of the learning skills?
a) Cognitive domain, Affective domain, Reflective domain
b) Cognitive domain, Affective domain, Proactive domain
c) Cognitive domain, Affective domain, Psychomotor domain
d) Cognitive domain, Reflective domain, Psychomotor domain
The “Psychomotor Domain” of learning skills means
a) What you should know
b) What you should care about
c) What you should be able to do
d) None of these is correct
Which of the following domains of learning skills means “What you should care about”?
a) Cognitive domain
b) Affective domain
c) Psychomotor domain
d) Reflective domain
All of the followings are the ways to use critical thinking to evaluate information, EXCEPT
a) Being receptive to having your opinions changed
b) Having an inquiring mind
c) Accepting something without asking for evidence
d) Questioning your own conclusions
Which is the highest learning-skill level of Bloom’s Taxonomy?
a) Analyze
b) Apply
c) Evaluate
d) Create
Which is the lowest learning-skill level of Bloom’s Taxonomy?
a) Remember
b) Understand
c) Analyze
d) Apply
­_____ is “the ability to judge, check, and even critique the value of material for a given purpose”.
a) Applying
b) Evaluating
c) Analyzing
d) Creating
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
6/26
08:33 25/06/2024
52.
53.
54.
55.
SSG104 - FPT | Quizizz
_____ is “the ability to grasp or construct meaning from oral, written, and graphic messages”.
a) Remembering
b) Understanding
c) Analyzing
d) Applying
The “Applying” skill of Bloom’s Taxonomy is:
a) Ability to recognize or recall gained knowledge
b) Ability to use learned material (or implement the material) in
new and concrete situations
c) Ability to judge, check, and even critique the value of
material for a given purpose
d) Ability to grasp or construct meaning from oral, written, and
graphic messages
Thought and thinking can be understood as _____within the mind.
a) Patterns - Systems and Schemes
b) Order and Structure
c) Act and Control
d) Analyze and Evaluate
Creative thinking is
a) a way of employing strategies to clear your mind so that your b) important because it helps you look at problems and
thoughts and ideas can transcend what appear to be the
situations from a fresh perspective
limitations of a problem
c) a way to develop novel or unorthodox solutions that do not
depend wholly on past or current solutions
56.
57.
58.
59.
d) All of these are correct
Which statement is NOT true about creativity?
a) All humans are innately creative, especially if creativity is
understood as a problem-solving skill
b) As a creative thinker, you are curious, optimistic, and
imaginative
c) Creativity is inspired when there is a problem to solve
d) Human is not innately creative
Which of the following statements is NOT correct about a creative thinker?
a) Be curious, optimistic
b) See problems as limits of development
c) Always challenge assumptions and suspend judgment
d) Be imaginative
College is great ground for enhancing creative thinking skills as in the below examples, EXCEPT
a) Design sample exam questions to test your knowledge as
you study for a final
b) Devise a social media strategy for a club on campus
c) Create plan for better communication with your colleagues
d) Propose an education plan for a major you are designing for
yourself
Strategies to stimulate your creative thinking include
a) Sleep on it
b) Put yourself in nerve-racking situations once in a while to
fire up your brain.
c) Keep a notebook with you so you always have a way to
record fleeting thoughts.
d) All of these are correct
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
7/26
08:33 25/06/2024
60.
61.
62.
63.
64.
65.
66.
67.
SSG104 - FPT | Quizizz
Key strategy (ies) for success in evaluating information
a) Examine arguments
b) Clarify thinking
c) Cultivate “habits of mind”
d) All of these are correct
Among the tips for creative thinking, What does “Sensing” mean?
a) Be a good observer of people, nature, and events around
you
b) Be empathetic with other people
c) Have more fun learning
d) Be open to insight as ideas pop into your mind
How to develop your creative thinking skill through “Drawing”?
a) Develop ideas and expand their possibilities
b) Use mind-mapping to capture ideas
c) Explain how your ideas move beyond the status quo and
contribute to a discussion
d) Take notes
Which action does belong to the strategy “Identify available solutions”?
a) Identify the problem
b) Organize the information logically
c) Compare and contrast possible solutions
d) Defend your solution
Which is a fact about Creative Thinking?
a) Every problem has only one solution or one right answer
b) Ideas either come or they don’t. Nothing will help – certainly
not structure
c) The best answer or solution or method has already been
discovered
d) Only few problems require complex technological solutions
Which is NOT a fiction about Creative Thinking?
a) Every problem has only one solution or one right answer
b) The best answer or solution or method has already been
discovered
c) Creative answers are technologically complex
d) Creative solution should be answer for all problems
Which technology can help students establish a sense of community with their class and engage in ongoing threaded
conversations on assigned readings and topics highlighting diverse points of view?
a) Interactive whiteboards
b) Discussion boards
c) Student-response systems
d) Digital camcorders
In which way does “Wikis” contribute to our ability to be critical and creative thinkers?
a) Wikis can help students coordinate, compile, synthesize, and b) Wikis can help students build and share group resources
present individual or group projects or research.
and knowledge.
c) Wikis can help students provide peer review, feedback, and
critiques.
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
d) All of these are correct
8/26
08:33 25/06/2024
68.
69.
70.
71.
72.
SSG104 - FPT | Quizizz
What is Critical thinking?
a) Is clear, reasonable, reflective thinking focused on deciding
what to believe or do
b) Is a way of thinking to criticize what other people say
c) Is reflective thinking focused on claiming and proving other
people your ideas or opinions
d) Is simple thinking that memorizing facts or blindly accepting
what you hear or read
What are the characteristics of Critical thinking?
a) Examining assumptions
b) Challenging reasoning
c) Uncovering biases
d) All of these are correct
Which is NOT a characteristic of Critical thinking?
a) Skepticism
b) Group thinking
c) Examining assumptions
d) Uncovering biases
What is the meaning of the word “Logic” in the Ancient Greek logike?
a) A process of questioning information and data
b) It means asking probing questions
c) The science or art of reasoning
d) It refers to using knowledge, facts, and data to solve
problems
Which of the following statements is NOT correct?
a) Which of the following statements is NOT correct?
b) “Logic” refers to the science or art of reasoning
c) “Logic” allows a person to evaluate arguments and reasoning d) “Logic” cannot help to distinguish between good and bad
reasoning
73.
74.
75.
What is the purpose of the critical thinker when asking “What is happening?”?
a) To gather the basic information and begin to think of
questions
b) To see where the information come from and how it was
constructed
c) To check if any information is missing
d) To know if other ideas or possibilities exist
What is the similarity of Critical thinking and Problem-solving?
a) They both focus on identifying, selecting, defending solution
b) They both refer to using knowledge, facts, and data to solve
problems effectively
c) They are efficient and rewarding process
d) They are fundamentally process of questioning information
and data
In order to “Define the problem”, which actions should we take?
a) Identify the problem, Identify facts, Provide examples,
Organize the information logically
b) Identify the problem, Identify facts, Identify your most
important goals
c) Identify the problem, Provide as many supporting details as
possible, Provide examples, Organize the information
logically
d) Identify the problem, Provide as many supporting details as
possible, Identify your most important goals, Gather
information and facts
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
9/26
08:33 25/06/2024
76.
77.
SSG104 - FPT | Quizizz
Which is TRUE about long-term orientation culture
a) United States has a more long-term approach to life and
results
b) If you work within a culture that has a long-term orientation,
you may need to place greater emphasis on reciprocation of
greetings, gifts, and rewards.
c) Long-term orientation is often marked by persistence, thrift
and frugality
d) All of these are correct
Which is TRUE about short-term orientation culture
a) Many countries in Asia value a short-term orientation
b) If you work within a culture that has a short-term
orientation, you may need to place greater emphasis on
reciprocation of greetings, gifts, and rewards
c) Short-term orientation is often marked by persistence, thrift d) All of these are correct
and frugality, and an order to relationships based on age and
status
78.
79.
80.
81.
82.
83.
“_______enables one individual or group to make the decisions that affect others, and to enforce control”
a) Power-from-withi
b) Power-with
c) Power-over
d) Power-from-outside
Which type of power can manifest itself when we stand, walk, and speak.
a) Power-from-within
b) Power-with
c) Power-over
d) None of these answers
“Arises from our sense of connection, our bonding with other human beings, and with the environment” can be used to describe
which type of power.
a) Power-from-within
b) Power-with
c) Power-over
d) None of these answers
“The power of a strong individual in a group of equals, the power not to command, but to suggest and be listened to, to begin
something and see it happen” can be used to describe which type of power.
a) Power-from-within
b) Power-with
c) Power-over
d) None of these answers
Which of the following idioms can be used to describe the relationship between power and oppression.
a) A blessing in disguise
b) The best of both worlds
c) Get out of hand
d) Two sides of the same coin
When does a person obtain the expert power?
a) Person A has higher status than person B
b) Person A has more expertise knowledge than person B
c) Person A group is bigger than person B
d) Person A has more friend than person B
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
10/26
08:33 25/06/2024
84.
85.
86.
87.
88.
89.
90.
91.
SSG104 - FPT | Quizizz
What are the possible behavior responses in the consequences of power?
a) Trustworthiness and betrayal
b) Complaint and compliance
c) Commitment and compliance
d) Trustworthiness and resistance
Why being socially connected is an important way of dealing with stress?
a) Because it’s easy to isolate yourself when you feel stressed
b) Because it helps you to maintain a normal routine
c) Because other people can give you good advices about your
problems
d) Because it can help distract you from your problems for a
while
When subordinates are under conditions of coercive power, which following behavior responses are likely to be used?
a) Tolerance
b) Enthusiasm
c) Acceptance
d) Resistance
According to the research on diversity, what makes diverse groups/teams are better at decision-making and problem-solving?
a) Tend to focus more on facts
b) Less additional idea
c) More variety of personality
d) Has different belief
What is the final best practice for boosting multicultural skills?
a) Developing cultural intelligence
b) Developing cognitive complexity
c) Developing cultural competence
d) Developing cross-cultural skills
The common story that can be used to reflect individualistic cultures is?
a) Tom and Jerry
b) Spider-man
c) Superman
d) Mickey mouse
Which of the following countries represent individualistic cultures?
a) Japan
b) Cuba
c) Vietnam
d) The United States
Which of the following can be seen as positive sides of conflict?
a) Help individuals and group members grow and develop selfidentities
b) Affect the social climate of the group and inhibit group
cohesiveness
c) Making people divert energies away from the performance
d) Influence on stress and the psychophysical consequences of
stress
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
11/26
08:33 25/06/2024
92.
93.
94.
95.
96.
97.
98.
SSG104 - FPT | Quizizz
Which conflict-handling mode can be used when opponents with equal power are committed to mutually exclusive goals
a) Avoiding
b) Competing
c) Compromising
d) Accommodating
Which of the following are the five modes for conflict resolution developed by Kenneth Thomas (1976)?
a) (1) competing, (2) collaborating, (3) compromising, (4)
avoiding, and (5) accommodating
b) (1) competing, (2) combination, (3) aggravating, (4)
resistance, and (5) ignore
c) (1) competing, (2) combination, (3) compromising, (4)
avoiding, and (5) accommodating
d) (1) competing, (2) collaborating, (3) aggravating, (4)
resistance, and (5) ignore
What is the quickest and easiest solution to reduce conflict?
a) Physical separation
b) Use of rules and regulations
c) Third-party consultation
d) Confrontation and negotiation
In the Leader Trait Research which trait includes strong analytical abilities?
a) Self-confidence
b) Leadership motivation
c) Drive
d) Cognitive ability
Which conflict-handling mode can be used when an issue is trivial, or when more important issues are pressing
a) Avoiding
b) Competing
c) Compromising
d) Accommodating
Which conflict-handling mode can be used when issues are more important to others than yourself—to satisfy others and maintain
cooperation
a) Avoiding
b) Competing
c) Compromising
d) Accommodating
Status can be defined as:
a) A person’s perceived level of importance or significance
within a particular context.
b) A result of power, with its roots in global colonialism and
conquests
c) An action can deny certain groups jobs that pay living wages, d) None of these above
can establish unequal. can deny affordable housing, and the
list goes on
99.
Which power of the following exists when person B submits to person A because B feels that A has a right to exert power in a
certain domain?
a) Expert Power
b) Legitimate Power
c) Reward Power
d) Coercive Power
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
12/26
08:33 25/06/2024
100.
101.
102.
103.
104.
105.
106.
107.
SSG104 - FPT | Quizizz
Authority is another name of
a) Expert Power
b) Legitimate Power
c) Reward Power
d) Coercive Power
Coercive power is also referred to as:
a) Respect power
b) Team power
c) Discipline power
d) Punish power
What is an example of Expert Power?
a) Professors presumably have power in the classroom
because of their mastery of a particular subject matter.
b) A supervisor has a right to assign work.
c) Salary and promotion among most blue-collar workers is
based on a labor contract, not a performance appraisal.
d) In many organizations, supervisors and managers really do
not control very many rewards.
Reward Power exists when:
a) person A has power over person B because A can
administer some form of punishment to B.
b) person A gains power because A has knowledge or
expertise relevant to B.
c) when person B submits to person A because B feels that A
has a right to exert power in a certain domain
d) when person A has power over person B because A controls
rewards that B wants.
Last stage in the model of the Conflict Process
a) Frustration
b) Conceptualization
c) Behavior
d) Outcome
Of all the bases of power available to man, the power to hurt others is possibly the most often used, most often condemned and
most difficult to control.
a) Reward Power
b) Coercive power
c) Referent Power
d) Legitimate Power
Which of the four key cultural differences could be considered offensive by some?
a) Direct versus indirect communication
b) Accents and fluency
c) Differing attitudes toward hierarchy
d) Conflicting decision-making norms
When one language is dominated in the group, what could happen to the person who can't speak it?
a) Less competent in a group
b) Feel left out
c) Be seen as contributing less
d) All the above
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
13/26
08:33 25/06/2024
108.
109.
110.
111.
112.
113.
114.
115.
116.
SSG104 - FPT | Quizizz
Which of the following provides a great advantage to the leader in their relationships with teammates?
a) Authority to control teammates
b) Superior status
c) Cultural intelligence
d) Explicit in communication
When conflicts arise, what intervention technique should be used as a last resort?
a) Adaptation
b) Structural
c) Managerial
d) Voluntary or involuntary removal
Which traits are taking on increasing importance in the business world today?
a) Multiculturalism and cultural intelligence
b) Verbal and nonverbal communication
c) Cultural intelligence and language
d) Style, pace, language and nonverbal communication
When do the Conflicts of misperceived differences arise?
a) Reinforcing or weakening each other’s impact
b) Interpret each other’s actions or emotions erroneously
c) Differ over how to reach goals or pursue values
d) Hold totally different values or rank the same values in a
significantly different order
What makes Relationship conflicts become hard to cope with?
a) Intimidate personal ego
b) Increased sense of self-worth
c) Misconception
d) People frequently aren’t admitted for what they are
Which behavior people often DON’T display when they are being deceptive
a) Reduction in eye contact while engaged in a conversation
b) Awkward pauses in conversation
c) Decreased rate of speech
d) Increased smiling
The word “power” literally means:
a) “To be able to”
b) “The influence”
c) “The strength”
d) None of these answers
Pay raises, promotions, desirable job assignments, more responsibility, new equipment are example of:
a) Reward power
b) Legitimate Power
c) Expert Power
d) Coercive Power
To use THIS power: Punish in private , Inform subordinates of rules and penalties or this power can be used without jeopardizing
personal integrity
a) Reward power
b) Legitimate power
c) Evaluation criteria
d) Coercive power
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
14/26
08:33 25/06/2024
117.
118.
119.
120.
121.
122.
123.
124.
125.
SSG104 - FPT | Quizizz
____cultures focus on the needs of the nation, community, family, or group of workers
a) Collectivist
b) Individualistic
c) Low-Power Distance
d) High-Power Distance
These conflicts, which relate to questions about what choices to make in a given situation, rest on differing views of the facts
a) conflicts of substance
b) Conflicts of process
c) Conflicts of misperceived differences
d) None of these
First stage in the model of the Conflict Process
a) Frustration
b) Conceptualization
c) Behavior
d) Outcome
Which of the following intervention technique should be used sparingly?
a) Adaptation
b) Structural
c) Managerial
d) Voluntary or involuntary removal
Which of the following reasons is sound justification for scheduling or attending a group meeting?
a) You hate to write reports and memos
b) You prefer not to do the research yourself
c) You feel lost without colleagues
d) Group input and interaction are critical
Which of the following answers depicts the 3 main elements of a meeting?
a) structure, schedule, chairperson
b) conflict, cohesion, engagement
c) members, leaders, engagement
d) chairperson, agenda, minutes
Which of the following criteria should NOT be considered when determining who to invite to a meeting?
a) individuals who will be affected directly by the outcome
b) individuals who disagree or represent minority viewpoints
c) individuals who have the power to implement decisions
d) individuals who are uninvolved in the issues for discussion
At what point in a business meeting should group members approve the agenda and minutes?
a) right after the call to order
b) right after routine reports are shared
c) before the discussion of new business
d) right before final announcements by members
The person in charge of conducting a meeting is the……….
a) group leader
b) dominator
c) chairperson
d) recorder
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
15/26
08:33 25/06/2024
126.
127.
128.
129.
SSG104 - FPT | Quizizz
All of the following strategies are for keeping a meeting moving at a comfortable pace EXCEPT
a) Only begin the meeting until all important group members
are present
b) Place a time limit on each agenda item
c) Stay focused on the meeting's goal
d) Schedule another meeting to discuss unfinished business
Which of the following labels does NOT represent how member behavior can disrupt a meeting?
a) loudmouth
b) whisperer
c) latecomer
d) summarizer
Who is the meeting contributor?
a) sleeper
b) whisperer
c) latecomer
d) reporter
The sentence "Let Nemo finish her point first, and then we'll hear other’s opinions" can help a group deal with a member who
is…….
a) The sentence "Let Nemo finish her point first, and then we'll b) whisperer
hear other’s opinions" can help a group deal with a member
who is…….
c) interrupter
130.
131.
132.
133.
d) quieter
The written record of a group's discussion and activities is _____
a) a meeting minute
b) a report
c) an agenda
d) a note
Which of the following is bad advice for group meeting?
a) The group should always use a 2/3 vote to ensure the
majority rules
b) The group accepts the will of the majority even though
some members do not like that decision
c) The group follows an approved agenda that promotes
orderly business
d) The group protects the rights of all members by
guaranteeing everyone the right to speak
Meetings give members a ___________ that boosts their motivation to implement group ideas and actions
a) real voice in decisions
b) chance to argue
c) time to relax
d) time to chat
Which of the following is the best example of constructive feedback?
a) Not giving full attention to a customer gives the image that
we don’t think he or she is important.
b) I believe that using mobile phone for personal purpose
during working hours is not allowed in this company, but it
seems like you do not see the real benefit of this policy.
c) You are not paying attention to the customer when you are
having a conversation with someone else at the same time.
d) You were trained that you’ll make a more positive corporate
impression if you give the customer your complete
attention.
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
16/26
08:33 25/06/2024
134.
135.
136.
137.
138.
139.
140.
141.
SSG104 - FPT | Quizizz
Which words below show emphasis?
a) Significantly, primarily, especially
b) But, however, by contrast
c) For example, to illustrate, like
d) First, second, last
Which words should you use to when you want to give contrast ideas?
a) Significantly, primarily, especially
b) Nevertheless, however, by contrast
c) For example, to illustrate, like
d) First, second, last
Which words should you use to when you want to add more ideas?
a) Furthermore, also, similarly
b) Nevertheless, however, by contrast
c) For example, to illustrate, like
d) Therefore, as a result, hence
What are good advice for a meeting participants?
a) What are good advice for a meeting participants?
b) demand much more information than is needed
c) offer much more information than is needed
d) demonstrate professionalism in your verbal and nonverbal
interactions
Which is TRUE about persuasion?
a) Persuasion is an act or process of presenting arguments to
move, motivate, or change your audience
b) Persuasion can be implicit or explicit and only have positive
effects
c) Persuasion is forcing people to do as your request
d) Persuasion is an act of leader giving order to followers
without considering their will
Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a
prestigious group?
a) Physiological
b) Esteem
c) Love and belonging
d) Safety
Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the
community?
a) Physiological
b) Esteem
c) Love and belonging
d) Safety
Which is FALSE about Maslow hierarchy of needs?
a) Maslow's basic need is safety need.
b) Maslow's Hierarchy of Needs ranks critical needs in the
following order: physiological, safety, belongingness,
esteem, and self-actualization
c) Maslow's basic need is physiological need.
d) Maslow's Hierarchy of Needs includes control, inclusion,
and affection needs.
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
17/26
08:33 25/06/2024
142.
143.
144.
145.
146.
147.
148.
149.
SSG104 - FPT | Quizizz
Reasons for us to engage in communication are all below EXCEPT
a) Dominate people for personal benefits
b) Understand communication context
c) Understand our identity
d) Meets our need
Laura has an important meeting tomorrow to present her solution to the city People Committee about improving students’ life.
Which of the following is good advice for her to prepare herself for the presentation?
a) Use emotional appeals
b) Simplify the students’ problems to make the solution look
easy
c) Hide numbers and facts if the committee do not ask
d) Prepare the presentation with relevant data and rehearsal
the speech carefully
To produce a good opening in a persuasive message, you should keep it
a) Neutral
b) Negative and impersonal
c) Impersonal
d) Positive and personal
When conducting a meeting, you should
a) Be bold and honest, not afraid to hurt people’s feeling
b) Get every team member to voice out their feeling and
opinions
c) Make it as short as possible because time is gold
d) Favor relationships
At the end of a meeting, you should
a) At the end of a meeting, you should
b) Be brief and recapture the key points
c) Be the first to leave the meeting room
d) Take group photo and have conversation with members to
build personal relationships with them
Eye contact with your team members can be maintained by
a) always looking at a few people
b) always looking at your favourite people
c) always looking at the nearest people
d) looking at every individual in a regular pattern
You may maintain less eye contact with audiences who are…
a) very interested in your presentation
b) not showing interest in your presentation
c) want to ask questions
d) new to your team
In a communication transaction, feedback represents
a) a group's physical and psychological environment.
b) anything that interferes with or inhibits effective
communication.
c) the media through which group members share messages.
d) the response or reaction to a message.
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
18/26
08:33 25/06/2024
150.
151.
152.
153.
154.
155.
156.
157.
SSG104 - FPT | Quizizz
On her way to an important Friday morning meeting, Susan observes one of the people she supervises speaking harshly to a
customer. Susan knows she must offer constructive feedback to the employee, so she decides to
a) concentrate more on her verbal than on her nonverbal
message
b) minimize the impact of her criticism by speaking in general
terms
c) speak to the employee early Monday morning
d) stress the benefits the receiver will gain by modifying
his/her behavior
Which type of feedback requests confirmation or clarification of a message, and is often expressed in the form of a question?
a) Evaluative
b) Interpretive
c) Supportive
d) Probing
Which type of feedback communicates encouragement in response to a message?
a) Evaluative
b) Interpretive
c) Supportive
d) Probing
Which type of feedback communicates sympathy and empathy for the source of the message?
a) Which type of feedback communicates sympathy and
empathy for the source of the message?
b) Interpretive
c) Supportive
d) Understanding
The best way to convey friendliness is to……
a) smile
b) speak slowly
c) tell a joke
d) use a tone of importance
David has just been given the task of delivering an oral presentation to the marketing department of the organization he joined
two months ago. The first thing David should do is……….
a) analyze the audience
b) determine the purpose of the presentation
c) draft an outline
d) gather supporting data
Michelle is new staff of Marketing department in FPT Software company. Her manager told her to prepare a report to review
activity of the department in the last 3 months. Which type of report is that?
a) Progress
b) Financial
c) Feasibility
d) Needs assessment
Susan is a new staff of IT team 3 in FPT Software company. Her senior told her to prepare a report to instruct their Japanese
customer how the new app works. Which type of report is that?
a) Technical
b) Financial
c) Feasibility
d) Needs assessment
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
19/26
08:33 25/06/2024
158.
159.
160.
161.
162.
SSG104 - FPT | Quizizz
When preparing report content, you should ask all of the questions below except
a) Whom the report is about and/or prepared for?
b) What was done, what problems were addressed, and the
results, including conclusions and/or recommendations?
c) Where the subject studied occurred?
d) How much do your manager pay you to write the report?
What is abstract in a report?
a) Title fly
b) Key words to introduce the research topic
c) Introduction part
d) Include aims and outcome of the research
What are included in a report abstract?
a) Highlight topic, methods, data, and results
b) A list of the main parts of the report
c) Label, report, features title, author
d) Methodology
The solution to a research problem is presented in the report as a part of the
a) appendix
b) conclusion
c) recommendation
d) findings
Which of the following is the best example of constructive feedback?
a) Your proposal is disorganized, contains computational
errors, and is a writing disaster.
b) You aren’t paying attention to the customer when you are
having a conversation with someone else at the same time.
c) Why can’t you stay focus? It is only 10 o’clock in the morning. d) All the elements of a good proposal are here; they just need
to be reordered. By placing the strongest element first, we
can capture and hold the reader’s attention.
163.
164.
165.
Which of the following statements is NOT true of performance appraisals?
a) They may be written directly or indirectly, depending on the
situation.
b) They may include humor if audience analysis dictates it will
be well received.
c) They should be brief.
d) They should include factual evidence of strong or weak
performance.
The disadvantage of written messages is that they
a) Can have legal value.
b) Can be revised and edited to ensure they adhere to the
principles of business communication.
c) Can be reread and studied, which is important if a message
is long, is complex, or has been written in anger.
d) Can be viewed as being more formal, in part because they
are permanent.
Which of the following should be a consideration in determining the formality of a goodwill message?
a) Cost
b) Timeliness in sending the message
c) Length of message
d) Familiarity with the receiver
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
20/26
08:33 25/06/2024
166.
167.
168.
169.
170.
171.
172.
173.
SSG104 - FPT | Quizizz
How should the saying “your understanding was wrong” can be paraphrased into a more positive way?
a) I already explained the case for you more than 3 times.
b) Are you sure about the fact?
c) I can only see mistakes in this.
d) Let us review the facts.
When writing an email, you should consider your receiver’s educational level and knowledge of the message topic. If your
receivers do not work in the same industry with you, you are recommended to use ….
a) technical words
b) nontechnical words
c) words that you know
d) English
Which sentence below effectively conveys a positive attitude?
a) Our professional staff will repair your laptop.
b) The store will not open until 10am.
c) I regret to advise that we must the refund request for your
keyboard.
d) You cannot be enrolled in your courser course.
How can you demonstrate sensitivity to a partner's culture?
a) Avoid discussing any cultural differences
b) Mimic the partner's mannerisms perfectly
c) Start formally before becoming informal
d) Begin informally to help establish rapport
In order to make good impression to achieve the message goals, positive words convey optimism and confidence are
a) Disapprove, impossible, obnoxious
b) Deny, hateful, not
c) Contradict, fault, unable
d) Favorable, compliment, answerable
The most important part of an application letter is the
a) action-promoting close
b) attention-getting opening
c) logical explanation
d) summary of qualifications
How should you best respond to interview questions?
a) Be enthusiastic, honest, sincere, and state your
accomplishments in a specific and positive manner.
b) Embellish your achievements and accomplishments to make
sure the employer remembers them.
c) Say that your achievements and accomplishments are
detailed on your resume.
d) Use caution when describing what you have accomplished
so you will not appear to be bragging on yourself.
Which of the following interview questions is a behavioral question?
a) Where do you want to be in the next five years?
b) What type of work environment, structured or unstructured,
is your most productive work setting?
c) You are younger than most people you will supervise. Do
you think that is a problem?
d) Tell an experience of a time when you faced a major
problem in group projects and how have you dealt with it?
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
21/26
08:33 25/06/2024
174.
175.
SSG104 - FPT | Quizizz
When developing an application letter, which of the following should not be added in the opening of the letter?
a) The name of your referee who introduced this job to you
b) Your knowledge about the position or the company
c) Reasons why you find this position interesting
d) Your most significant accomplishments
Which questions below that a job applicant should prepare to ask during an interview?
a) Please describe the normal routine of this position in a
typical day?
b) How can I gain promotion?
c) When do you expect to make a hiring decision as it is said in d) How much is the salary?
the recruitment advertisement that this position is in urgent
need?
176.
177.
“I am the first person in my family to complete a Bachelor degree; and now that I have finished my education, I want to give
something back to my family by getting a good job with a company like yours. I worked part time while attending school, so I have
work experience at food stores. I am a hard worker; I grew up on the farm and could drive any kind of machinery.” This part of an
application letter to software developer position is not effective because_______
a) It uses impersonal salutation.
b) It does not relate to the company needs.
c) It conveys negative tones.
d) It provides the family background of the applicant.
In a job interview, which of the following answers is most appropriate to answer the question “Are you planning a family in the
near future?”
a) I suppose everyone has a family plan in their own way. What b) May I not answer this over personal question?
will be will be!
c) As an active person in the young generation, I am quite
d) Currently I am focused on my career. Although having a
open to this issue, I am working hard to support my parents
family is always a possibility, it is not a priority at the
first, and then I gaining a high social status for my future
moment.
children.
178.
179.
180.
Examples of communication challenges in a global environment are
a) Not understanding cultural differences
b) Differences in time
c) Words that have different meanings and connotations and
different language
d) Differences in calling each other by first name or family
name
Which of the following is NOT a requirement of a valid contract?
a) Written on a contract form
b) Competency of parties
c) Offer and acceptance
d) Legal subject matter
When being asked “please tell us your strengths?” in a job interview, what should you focus on in your answer?
a) Tell about your academic awards, your successful school
projects.
b) Tell about your two key personal qualifications.
c) Tell your work-related accomplishments, mention how your
previous supervisor or manager have pleased with your
work performance.
d) Tell about your skills and knowledge and explain how they
satisfy the job requirements.
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
22/26
08:33 25/06/2024
181.
182.
183.
184.
185.
186.
SSG104 - FPT | Quizizz
Which of the following is NOT the reason for leaders to enable a broader social-connectedness between employees in the
workplace?
a) Psychological wellbeing is at risk, as is cognitive
performance, if people can't socialise at work
b) People with broad organisational knowledge that people
like collaborating with seem to add the most value
c) The act of socialising with other people on a regular basis is
increasingly being seen as necessary for maintaining and
increasing the information highways within the brain. It
helps people think better.
d) People with friends at work tend to be happier and more
productive
When doing business in a diverse global environment, you will want to adopt an open, respectful attitude toward cultural
differences of others by doing all of the following except_____
a) accept other people’s needs for indirectness in
communicating as in Asia.
b) open to understanding and be respectful of the different
ways people of other cultures think and feel.
c) sense that your own culture represents one way—and not
the only way—to believe and to do things.
d) rush to an early judgment about the way a business deal is
going.
In order to make good impression, positive words convey optimism and confidence are
a) regret, sorry, terror
b) trouble, unable, happy
c) wrong, obnoxious, yes
d) willing, thank, appreciate
Nonverbal behavior that reflects positive attitude is _____
a) moving your knees and your feet toward to door
b) looking at your watch
c) playing with your jewelry
d) leaning your body toward the person with whom you are
conversing
When you conduct a job campaign to obtain employment. After analyzing your qualifications and job preferences, you will _____
a) start an interview for a job
b) obtain information about employment opportunities
c) email cover letter to potential companies
d) go to gym to prepare good health and appearance for the
job interview
When analyzing your qualifications and job preferences, you will look into your most positive attributes including
a) your achievements, background, soft skills, professional
referees
b) your strengths, weaknesses, interests, skills
c) your accomplishments, education, experience, and personal d) your awards, education, qualifications, hobbies
traits
187.
When analyzing job preferences, which of the following questions is not necessary to consider?
a) Do you like working indoors, outside an office environment,
or in varied work environments?
b) Do you want to work in a large company with a structured
work environment, or do you prefer a small or lessstructured company?
c) Do you want to work alone, working with other people or
being in charge?
d) Do you want to work in a comfortable and open
environment with people who share the same hobbies and
personal life with you?
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
23/26
08:33 25/06/2024
188.
189.
190.
191.
192.
193.
194.
195.
SSG104 - FPT | Quizizz
The resume opening should include a
a) heading, job or career objective, and a summary of your
qualifications.
b) section with information for contacting your references.
c) summary of education.
d) list of special skills, honors, and activities.
The primary purpose of networking contacts is to
a) ask for their help in finding a job.
b) ask them to serve as a reference for your resume.
c) leave a resume with them.
d) seek their guidance and advice.
For new college graduates with limited experience, the preferred number of pages for a resume is
a) one.
b) two.
c) three.
d) four
Which of the following interview questions is a behavioral question?
a) Do you like to work alone or with other people?
b) Give me an example of a situation in which you were
successful (or unsuccessful) in motivating someone.
c) What does teamwork mean to you?
d) What is your greatest weakness?
An interview question that asks about one of your weaknesses would be answered best by
a) admitting the weakness.
b) asking if it is necessary to talk about weaknesses.
c) naming a weakness and turning it into a strength.
d) saying that you do not have any weaknesses.
Which sentence below is unbiased?
a) Our white boss is going to deliver a speech.
b) Mrs. Nancy is going to deliver a speech.
c) The Jewish lady is going to deliver a speech.
d) Mr. Nando, our city senior, is going to deliver a speech.
Which of the following is the best content for an answer to the interview question, “What do you consider your strengths?”
a) Cite your academic record and achievements
b) List 3 specific abilities that you have and explain how they
have served you in the past
c) Refer to your work-related accomplishments
d) Relate your skills and knowledge to the job requirements
What is career development?
a) It’s a lifelong process in which we become aware of,
interested in, knowledgeable about, and skilled in a career.
b) It’s a key part of human development as our identity forms
and our life unfolds.
c) It’s a development process that varies from person to
person on the life journey to discover themselves.
d) All are correct
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
24/26
08:33 25/06/2024
196.
SSG104 - FPT | Quizizz
What are the four cyclical steps of the career roadmap identifies?
a) Know yourself, Explore and choose options, Gain knowledge b) Know yourself, Increase income, Gain more business
and experience, Put it all together: the job search process
relationship, Put it all together: the job search process
c) Know the job market, Know leadership, Explore and choose
options, Improve living standard of self and family
197.
198.
199.
200.
201.
202.
203.
d) Know employees’ requirement, Explore your passion, Gain
money, Gain social relationship
Which of the following is incorrect about resume?
a) A résumé is a “selfie” for business purposes.
b) It is a written picture of who you are—it’s a marketing tool,
and a promotion of you as an ideal candidate for any job
you may be interested in
c) The word résumé comes from the French word résumé,
which means “a summary.”
d) Resume is to show to your family what you do for a living.
Which of the following is optional in a resume?
a) Work experience
b) Education background
c) Job-related skills
d) Hobbies/interests
What should you put in the Education part in a resume?
a) academic degrees, professional development, certificates,
internships
b) most recent jobs you have experience; include the title of
the position, employer’s name, location, employment dates
c) 5–10 skills you have gained in your field
d) Personal contact
What should you put in the Work experience part in a resume?
a) Academic degrees, professional development, certificates,
internships
b) Most recent jobs you have experience; include the title of
the position, employer’s name, location, employment dates
c) 5–10 skills you have gained in your field
d) Personal contact
What should be written in the Personal Information part in a resume?
a) Email and phone number
b) Health issue
c) Religious belief
d) Gender, height, weight
What can a student put in his or her cover letter?
a) GPA
b) Soft skills
c) Volunteer works
d) All are correct
Which of the following advice is NOT suitable for a job interview?
a) Review job description
b) Be confident
c) Come prepared
d) Dress casually
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
25/26
08:33 25/06/2024
204.
205.
206.
207.
208.
209.
210.
SSG104 - FPT | Quizizz
Which of the following advice is NOT suitable for a job interview?
a) Research the company
b) Research other companies in the same industry
c) Practice answer questions about the job
d) Practice answer questions about personal life
What should you do right after a job interview?
a) Do nothing
b) Wait patiently for the HR department to call you
c) Send an email to HR department asking about the result of
the interview
d) Send thank you email to the interviewer
Below are questions that a job applicant should prepare to ask during an interview EXCEPT
a) What are the major responsibilities of the job?
b) Please describe the normal routine of this position?
c) How is job performance evaluated and how often?
d) How much can the company pay me?
Who do potential employers consider references from as the best type of references?
a) Your friends
b) Your lecturers or your previous manager
c) Your family
d) Your best friends
Choose the best answer for the interview question “How old are you?”
a) Old enough to have the knowledge to do the job well but
not too old to be excited about continuing to improve and
do it better.
b) 22 years old.
c) Old enough to take this job.
d) My age is written in my resume. I am a very young, active,
energetic person.
An interviewer may intentionally challenge you by asking difficult questions to ………..
a) see how you handle different situations.
b) see you panic.
c) show you the working environment can be stressful.
d) avoid being friendly.
What is good advice to communicate effectively in a job interview?
a) Using jargon
b) Rambling
c) Keep eye contact
d) Over friendly
https://quizizz.com/print/quiz/6373763cf7f45a001df9f9bc
26/26