1.855.409.2300
Troubleshooting QuickBooks Error PS038
for Payroll Processing
1.855.409.2300
1.855.409.2300
QuickBooks error PS038 is a common issue users encounter when attempting to update payroll. This error
indicates that there is a problem with one or more paychecks in the "Send Payroll Data" window, typically
meaning that the paychecks are stuck as "Online to Send." Here’s a step-by-step guide to resolve this issue:
• Step 1: Verify QuickBooks and Payroll Updates
1. Open QuickBooks and go to the "Help" menu.
2. Select "Update QuickBooks Desktop."
3. Click on "Update Now" and then "Get Updates."
4. After updates are complete, restart QuickBooks.
5. Go to "Employees" > "Get Payroll Updates."
6. Select "Update," ensuring your payroll is up-to-date.
1.855.409.2300
Step 2: Identify Stuck Paychecks
• Open the "Employees" menu and select "Send Payroll Data."
• Review the "Items Received" and "Items to Send" sections for stuck paychecks.
Step 3: Repair the Paychecks
• Open the affected paychecks from the "Employee Center."
• Double-click each paycheck to edit.
• Click "Paycheck Detail" and ensure all fields are correct.
• Click "Save & Close.“
Step 4: Send Payroll Data
• Go back to the "Employees" menu and select "Send Payroll Data."
• Follow the prompts to resend the payroll data.
1.855.409.2300
• Step 5: Verify Resolution
1. Confirm that the error message no longer appears.
2. Check the "Send Payroll Data" window to ensure no items are stuck.
• If the issue persists, contact QuickBooks support for further assistance.