Candidate brief It’s 09.00 (in Delhi) in the office on Tuesday, 5thApril. You open your mailbox, in which you find 14 new mails since you left work yesterday. These mails have been sent by various people. Now it is up to you to go through these tasks, prioritize them, making decisions on how best to handle them Your task: Decide on the order in which you would deal with the items in the folder using the following code: = Must do today A B = Would like to do today, time permitting C = Can be left until a later date and then in the box provided write the specific action you would take to address that task. You have 45 minutes to complete this exercise. EMAIL 1 Someone from the Marriot Hotel called on Friday 31st March. You have booked a room there for y our Training Event on 20th April. They said something about overbooking. They need you to call them urgently. Tel: 01333 222999 – Mr Shah. Priority Order (circle) AB C Specific action to be taken urely i will call them on an urgent basis as it is a S case of overbooking. As the room is booked on a prior basis I shall speak to them regarding any cancellation of another room on the same date. EMAIL 2 MEMO To: XYZ From: Training Department Re: Trainee Recruitment s part of the selection process, your stakeholder has requested that potential Trainee A Managers need to visit the office for half a day before they attend an Assessment Centre. here are two candidates who live close to your office, please could you call to arrange a T mutually convenient time for them to visit. inal Chaudhary 020 688 9875 M Apar Singh 020 634 0012 The next Assessment Centre is on Monday 24th April. riority Order (circle) P ABC Specific action to be taken ill inform the trainee managers regarding the same W and will request them to visit the post as per the mutual time decided for them. EMAIL 3 our stakeholder (in the same office) wants you to correct a presentation for his team meeting within Y an hour. His meeting is on 12thApril riority Order (circle) P A BC Specific action to be taken s the presentation is on 12th April I will request the A stakeholder to allow me some more time for the same. I shall prioritize the daily urgent tasks first, post which will correct the presentation. EMAIL 4 client based in London requires an update on the scheduling of a large meeting/Webex involving 7 A people based in London (3) and Boston (1) and Chicago (3). The meeting is scheduled for 7thApril. riority Order (circle) P AB C Specific action to be taken ill prioritize this task and reach out to the people W involved in the meeting, will get the update at the earliest possible. Will check all the requirements of the client and arrange it accordingly. EMAIL 5 ou are asked to look at travel alternatives for a local stakeholder to fly to Boston for a meeting in 6 Y weeks riority Order (circle) P ABC Specific action to be taken ill check the dates and other necessary W requirements and arrange the travel as per the ease of the stakeholder. EMAIL 6 4th April – 18:00 Hi Sorry to leave you a note, but I have just notice that there are two tiles in the front entrance porch, hich have started to come up. w ou know I would normally sort this out myself, but as I am on a Recruitment Skills workshop for Y the next two days, I thought I would write this down while it was fresh in my mind. See you Friday Seema riority Order (circle) P A BC Specific action to be taken Ill address the issue, post which check the same W tiles at the porch. Keep the same noted in my tasks list. Will do the same later. WIll inform the designated person to complete the task. EMAIL 7 ne of your stakeholders based in London is asking for an urgent update on something that O you were asked to do yesterday riority Order (circle) P AB C Specific action to be taken ill apologize to the stakeholder at first for the delay. W Post which check the updates on the task given and drop them an email including all the updates on the given task EMAIL 8 Investment Proof Submission Session by HR for 90mins today at 11:00am. Mandatory for all to attend. In person/WebEx riority Order (circle) P AB C Specific action to be taken ill be actioned on a priority basis as the session is W for today itself. WIll make all the arrangements in the training room for the people. Will recheck all the projector and seating arrangements for the people attending the session EMAIL 9 ou have a mail from a stakeholder in Germany who wants to schedule a meeting in 3 weeks’ time Y with a very busy partner riority Order (circle) P ABC Specific action to be taken ake all the details of the partner from him as the T meeting is in 3 weeks, will check the schedule and work on it accordingly. Will check the availability of the partner with whom the meeting will be done EMAIL 10 One of your US stakeholders has sent you a note saying his expenses have not been credited to is bank account h riority Order (circle) P AB C Specific action to be taken irst, I apologize for the delay. F Will speak with the finance team and check the status of the expenses, get the appropriate reason for the delay in the refund and inform the stakeholder, request them for some more time and inform finance to credit it at the earliest EMAIL 11 One of your US stakeholders is asking you to book a room in Delhi for him to use on his forthcoming visit in 2 weeks riority Order (circle) P AB C Specific action to be taken ill take necessary details of the stakeholder and W arrange a hotel room for him. If early check in is needed will arrange for the same. Pickup and drop will be arranged accordingly. SCENARIO 12 Your wife/husband asks you to pick up your daughter early from the daycare riority Order (circle) P AB C Specific action to be taken ill check with the manager if i can leave early and W pick her from the day care. If that will not be possible i will inform any other family member to pick her up. SCENARIO 13 Your dog has had an accident, and has to be taken to the vet immediately riority Order (circle) P ABC Specific action to be taken ill take it to the vet and get the treatment done W immediately. SCENARIO 14 ou back-up to another assistant who got sick in morning and has 2 stakeholders to be supported Y for urgent travel for next week. riority Order (circle) P AB C Specific action to be taken s sickness can not be informed priorly, I will check A for her/ his health and then make a to-do list for all the tasks which need to be done. Prioritize what needs to be completed on urgent basis and then will assist the stakeholders for the travel work.
