Comments welcome September 12, 2013 Harvard Business School Negotiation, Organizations and Markets Research Papers HARVARD NOM UNIT RESEARCH PAPER NO. 13-078 BARBADOS GROUP WORKING PAPER NO. 13-01 Four Ways of Being that Create the Foundations of A Great Life, Great Leadership, and A Great Organization -PDF File of PowerPoint Slides Presented by Michael C. Jensen at: Alfred Lerner College of Business and Economics University of Delaware Newark, DE March 20, 2013 Authors: WERNER ERHARD Independent werhard@ssrn.com MICHAEL C. JENSEN Jessie Isidor Strauss Professor Emeritus, Harvard Business School Chairman, Social Science Research Network, Inc. (SSRN) mjensen@hbs.edu FAIR USE: You may redistribute this document freely, but please do not post the electronic file on the web. We welcome web links to this document at: http://ssrn.com/abstract=2207782 We revise our papers regularly, and providing a link to the original ensures that readers will receive the most recent version. Thank you, W. Erhard, M. Jensen. © Copyright 2013, Werner Erhard, Michael C. Jensen, Landmark Worldwide. All rights reserved Electroniccopy copy available available at: Electronic at:https://ssrn.com/abstract=2207782 http://ssrn.com/abstract=2207782 Comments welcome September 12, 2013 Abstract We argue here that the four factors we identify as constituting the foundation for being a leader and the effective exercise of leadership can also be seen as the foundations not only for great leadership, but also for a high quality personal life and an extraordinary organization. One can see this as a “value free” approach to values because, 1) integrity as we define it (being whole and complete) is a purely positive phenomenon, 2) authenticity is also a purely positive phenomenon (being and acting consistent with who you hold yourself out to be for others and who you hold yourself to be for yourself), 3) being committed to something bigger than oneself is also a purely positive phenomenon (that says nothing about what that commitment should be other than it be bigger than oneself), and 4) being cause in the matter as a declaration of the stand you take for yourself regarding everything in your life is also a purely positive phenomenon. We apply these principles to the Goldman Sachs’ experience with its Abacus Mortgage Backed Securities Scandal in which Goldman violated 7 of their 13 Goldman Business Principles. In addition, Goldman paid a $550 million fine to the SEC, a record at that time. Background: This address is based on our leadership research program (conducted with Steve Zaffron and Kari Granger over the last ten years). That research is designed to discover what it actually takes to create leaders – that is, to leave participants at the end of the course being leaders and effectively exercising leadership as their natural self expression. Access to the full 1043 pages of the Slide-Deck textbook and other material used in the Leadership Course at entrepreneurship@UBC, University of British Columbia, Vancouver, B.C., Canada 26 – 28 June and 1 – 3 July, 2013 is available at: http://ssrn.com/abstract=1263835 Earlier versions of this talk were presented at the Gruter Institute Innovation and Economic Growth Conference, Squaw Valley, CA, May 28, 2010; at the Dale P. Jones Business Ethics Forum, Hankamer School of Business, Baylor University, Waco, Texas, November 13, 2009; at the Fordham University Conference: “Management Education Under Fire”, Fordham University, New York, NY, May 11, 2010; at the Georgetown Business School Commencement, June 2011; and at the Harvard Business School Club, Dallas, TX, January 2013. © Copyright 2013, Werner Erhard, Michael C. Jensen, Landmark Worldwide. All rights reserved Electroniccopy copy available available at: Electronic at:https://ssrn.com/abstract=2207782 http://ssrn.com/abstract=2207782 Four Ways of Being that Create the Foundations of A Great Personal Life, Great Leadership and a Great Organization Alfred Lerner College of Business and Economics, U. of Delaware Newark, DE 3/11/2013 Presenter Michael C. Jensen Jesse Isidor Straus Professor of Business, Emeritus, Harvard Business School Co-Founder, Chairman, Integrity Officer, Social Science Electronic Publishing (SSRN) Authors Werner Erhard, Michael C. Jensen These slides available at http://ssrn.com/abstract=2207782 Drawn from work over the past 8 years with our co-authors Steve Zaffron and Kari Granger in creating our leadership course : “Being A Leader and the Effective Exercise of Leadership: An Ontological/ Phenomenological Model”, available at SSRN. See: http://ssrn.com/abstract=1511274 http://ssrn.com/abstract=1585976 http://ssrn.com/abstract=1263835 © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Electronic copy available at: http://ssrn.com/abstract=2207782 Shifting Business School Curriculums to Emphasize “Being” Rather than “Knowing” 2 I will spend my time today discussing background material relevant to how we can shift business school curriculums so as to create value for individuals and society as a whole. And how you can shift your own life, your family and your organization. Providing our students actionable access to these ways of being will make a huge improvement in the world. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Shifting Business School Curriculums to Emphasize “Being” Rather than “Knowing” 3 Behind this is the notion that we in business schools must change our curriculum so that it is directed at providing access for our students to being leaders and being managers and being persons of integrity. In short: An Epistemological Mastery Leaves One Knowing An Ontological Mastery Leaves One Being We think we are turning out graduates who are being something rather than just knowing about something. These are very different objectives. As in being innovative or being a leader as compared with knowing about innovation or leadership and able to discuss and debate the issues in a knowledgeable way. And the difference has not been discussable. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Background Of This Work What I will discuss today is one result of our team’s 10 years of research into leadership and the development of a new one-semester leadership course that actually creates leaders. See the following for the course materials used at the course taught at Asia Plateau, Panchgani India under the auspices of the IC Centre for Governance and MW Corp, Nov. 2010, at the Geisel School of Medicine at Dartmouth College, June 2012, and at the Whistler Lodge, British Columbia, CA October 2012 http://ssrn.com/abstract=1263835 © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Source of These Principles Is Ontology: The Science of Being 5 Not “Ontotheology” as Harvard philosopher Hilary Putnam terms the version of ontology dealing with the existence of God. It is time we pay more attention to being and how one affects being. So do not be surprised if what I say today lands with you as a bit strange. You may want to try it on before you reject it out of hand. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 6 The Four Ways of Being that Are the Foundations of A Great Personal Life, Great Leadership, and A Great Organization 1. Being Authentic: Ø Being and acting consistent with who you hold yourself out to be for others, and who you hold yourself to be for yourself. When leading, being authentic leaves you grounded, and able to be straight without using force. 2. Being Cause In the Matter of Everything In Your Life: Ø Being Cause in the Matter is a stand you take for yourself and life – and acting from that stand. It leaves you with power.You are never a victim. 3. Being Committed to Something Bigger than Oneself: Ø Source of the serene passion (charisma) required to lead and to develop others as leaders, and the source of persistence (joy in the labor of) when the path gets tough. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Four Ways of Being That Are the Foundations of a Great Personal Life, Great Leadership, and A Great Organization 7 4. Being A Person or an Organization of Integrity (in our model a purely positive phenomenon): Ø Being whole and complete – achieved by “honoring one’s word” (creates workability, develops trust). © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 1. AUTHENTICITY: Are You Being Authentic? Quoting Chris Argyris who (after 40 years of studying us 8 human beings) says on the subject of our inauthenticity: “Put simply, people consistently act inconsistently, unaware of the contradiction between their espoused theory and their theory-in-use, between the way they think they are acting, and the way they really act.” Harvard Business Review, “Teaching Smart People How to Learn” (1991, pp. 99-109) And if you think this does not apply to you, you are fooling yourself about fooling yourself. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 More on Authenticity A common example of being inauthentic: pretending to be 9 some way you are not actually being, that is, hiding what you actually think or feel. Inauthenticity can be thought of as covering up what is actually going on with you, or covering up something that happened or didn’t happen in your life, or thought of as a façade or a face you put on. Because it is painful to be caught being inauthentic, everyone goes to great lengths to avoid their inauthenticities. And this means we are being inauthentic about being inauthentic. And this leads us to a surprising conclusion: © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Path To Authenticity Is Being Authentic About Our Inauthenticities One cannot pretend to be authentic. That, by definition, is inauthentic. 10 Being authentic is being willing to discover, confront, and tell the truth about your inauthenticities – where you are not being genuine, real, or authentic. Specifically, where in your life are you not being or acting consistent with who you hold yourself out to be for others, and where are you not being or acting consistent with who you hold yourself to be for yourself. The actionable pathway to authenticity is to: Be authentic about your inauthenticities — both to yourself and to others. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Path To Authenticity: Being Authentic About Our Inauthenticities Most of us think of ourselves as being authentic; however, each of us in certain situations, and each of us in certain ways, is consistently inauthentic. And, because we avoid at all costs confronting our inauthenticities, we are consistently inauthentic about being inauthentic – not only with others, but with ourselves as well. 11 And an organization that cannot be authentic about it’s inauthenticities will experience great conflicts, costs, and loss of reputation. The attempt to be authentic on top of our inauthenticities is like putting cake frosting on cow dung, thinking that will make the cow dung go down well. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Is Being Authentic Important To Being A Leader? Quoting former Medtronics CEO and now Harvard Business School Professor of Leadership, Bill George: 12 “After years of studying leaders and their traits, I believe that leadership begins and ends with authenticity.” (2003, p. 11) To be a leader you must be big enough to be authentic about your inauthenticities. This kind of bigness is a sign of power, and is so interpreted by others. Being a leader requires that you be absolutely authentic, and true authenticity begins with being authentic about your inauthenticities, and almost no one does this. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Examples Of Our Inauthenticities We all want to be admired, and almost none of us is willing to 13confront just how much we want to be admired, and how readily we will fudge on being straightforward and completely honest in a situation where we perceive doing so threatens us with a loss of admiration. We also all want to be seen by our colleagues as being loyal, protesting that loyalty is a virtue even in situations where the truth is that we are acting “loyal” solely to avoid the loss of admiration. And, in such situations, how ready we are to sacrifice integrity to maintain the pretense of being loyal, when the truth is that we are “being loyal” only because we fear losing the admiration of our close colleagues. In addition, most of us have a pathetic need for looking good, and almost none of us is willing to confront just how much we care about looking good – even to the extent of the silliness of pretending to have followed and understood something when we haven’t. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Each Of Us Is Inauthentic In Certain Ways While this may sound like a description of this or that person you know, it actually describes each person in this room, including me. 14 We are all guilty of being small in these ways – it comes with being human. Great leaders are noteworthy in having come to grips with these foibles of being human – not eliminating them, but being the master of these weaknesses when they are leading. If you watch carefully in life, you will have the opportunity to catch yourself being small in these ways. While you won’t like seeing this, by distinguishing these weaknesses in yourself, you will give yourself a powerful opportunity to master these “constraints”. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Actionable Access to Authenticity As we have said, being authentic about your inauthenticities is 15 the path to authenticity. In order to achieve this you must find in yourself, that “self” that leaves you free to be authentic about your inauthenticities. That “self”, the one required to be authentic about your inauthenticities, is who you authentically are. And you will know when this process is complete when you are free to be publicly authentic about your inauthenticities, and have experienced the freedom, courage, and peace of mind that comes from doing so. And this is especially so when you are authentic with those around you for whom those inauthenticities matter (and who are likely to be aware of them in any case). © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 2. BEING CAUSE IN THE MATTER 16 By “Being Cause in the Matter” we mean being cause in the matter of everything in your life as a stand you take for yourself and life – and acting from that stand. To take the stand that you are cause in the matter contrasts with it being your fault, or that you failed, or that you are to blame, or even that you did it. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 It Is Not True that You Are The Cause of Everything in Your Life 17 That you are the cause of everything in your life is a place to stand from which to view and deal with life – a place that exists solely as a matter of your choice. The stand that one is cause in the matter is a declaration, not an assertion of fact. It simply says, “you can count on me (and, I can count on me) to look at and deal with life from the perspective of my being cause in the matter.” © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Being Cause in the Matter Means You Give Up the Right to Be a Victim 18 When you have taken the stand (declared) that you are cause in the matter of your life, it means that you give up the right to assign cause to the circumstances, or to others. That is you give up the right to be a victim. You also give up the right to assign cause to the waxing and waning of your state of mind – all of which, while undoubtedly soothing, leave you helpless (at the effect of). At the same time taking this stand does not prevent you from holding others responsible. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 It Is Not True that You Are The Cause of Everything in Your Life 19 Being cause in the matter does not mean that you are taking on the burden of, or that you will be praised for or blamed for anything in the matter. And, it does not mean that you won't fail. However, when you have mastered this aspect of the foundation required for being a leader and exercising leadership effectively, you will experience a state change in effectiveness and power in dealing with the challenges of leadership (not to mention the challenges of life). A great organization also gives up the right to blame others or the circumstances for anything that is going on with it or in its environment. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 3. BEING COMMITTED TO SOMETHING BIGGER THAN ONESELF 20 What we mean by “being committed to something bigger than oneself” is being committed in a way that shapes one’s being and actions so that those actions are in the service of realizing something beyond one’s personal concerns for oneself – beyond a direct personal payoff. As they are acted on, such commitments create something to which others can also be committed and have the sense that their lives are about something bigger than themselves. This is an important aspect of a great personal life, great leadership and a great organization. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Being Committed To Something Bigger than Oneself Is the Source of Passion Without the passion that comes from being committed to something bigger than yourself, you are unlikely to persevere in the valley of tears that is an inevitable experience in the lives of all true leaders. Times when nothing goes right, there is no way, no help is available, nothing there except what you can do to find something in yourself – the strength to persevere in the face of impossible, insurmountable hurdles and barriers. 21 When you are committed to something bigger than yourself and you reach down inside, you will find the strength to continue (joy in the labor of). And finally, being committed to something bigger than yourself leaves you with the passion required to empower the brain’s executive function to “not© Copyright eat the marshmallow”. (1990) 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Example of a Valley of Tears That Almost Everyone Experiences: The Mid-Life Crisis At some point in life we all stop measuring time from the beginning and start measuring it from the end. It shifts from how far have I come to how much time and opportunity do I have left? No matter how good you look, no matter how good you’ve gotten your family to look, and no matter how much wealth, fame, power and position you have amassed, you will experience a profound lack of fulfillment – the incompleteness, emptiness and pain expressed by the common question: Is This All There Is? Let us be clear: There is nothing inherently wrong with wealth, good looks, fame, power or position, but contrary to almost universal belief “they will never be enough”. And facing up to that leaves people and organizations disoriented, disturbed and© Copyright lost.2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. 22 Electronic copy available at: https://ssrn.com/abstract=2207782 Leadership and “Is This All There Is?” No matter how good you look or how much you have 23personally amassed, it will never be enough to avoid this crisis. Dealing with the crisis of “Is this all there is?” lies in having a commitment to the realization of a future (a cause) that leaves you with a passion for living. This principle applies to corporate entities as well as to human beings. Value creation for both is the scorecard for success. Value creation is not the source of corporate or personal passion and energy. Being committed to something bigger than oneself is the source of that passion and energy. Every individual and every organization has the power to choose that commitment—there is no “right answer”. It is creating what lights up you and your organization. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Summary: Committed To Something Bigger than Oneself The following is a quotation from George Bernard Shaw from his play “Man and Superman” (the epistle dedicatory to the play) that captures this idea of being committed to something bigger than oneself: 24 © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Summary: Committed To Something Bigger than Oneself “This is the true joy in life, the being used for a purpose recognized by yourself as a mighty one; the being a force of nature instead of a feverish selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy. 25 “I am of the opinion that my life belongs to the whole community and as long as I live, it is my privilege to do for it whatever I can. “I want to be thoroughly used up when I die, for the harder I work the more I live. I rejoice in life for its own sake. Life is no “brief candle” to me. It is a sort of splendid torch which I have got hold of for the moment, and I want to make it burn as brightly as possible before handing it on to future generations.” © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 4. END – The Following Slides Were Not Covered Due to time constraints 26 © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 4. INTEGRITY: A Positive Model In our model of Integrity, Integrity is a purely positive 27 phenomenon not a virtue. Definition: Webster’s New World Dictionary: 1. the quality of state of being complete; unbroken condition; wholeness; entirety - 2. the quality or state of being unimpaired; perfect condition; soundness - 3. the quality or state of being of sound moral principle; uprightness, honesty, and sincerity We use integrity in this model according to Definitions 1 and 2. Defined this way integrity is a positive phenomena, not a virtue. There is nothing inherently good or bad about it, it is just the way the world is. (We will show how morality & ethics are related to integrity later.) © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity: Definition An object or system has integrity when it is whole and 28 complete Any diminution in whole and complete results in a diminution in workability Think of a wheel with missing spokes, it is not whole and complete. It will become out-of-round, work less well and eventually stop working entirely. Likewise, a system has integrity when it is whole and complete © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Law of Integrity The Law of Integrity states: 29 As integrity (whole and complete) declines, workability declines, and as workability declines, value (or more generally, the opportunity for performance) declines. Thus the maximization of whatever performance measure you choose requires integrity. Violating the Law of Integrity generates painful consequences just as surely as violating the law of gravity. Put simply (and somewhat overstated): “Without integrity nothing works” Think of this as a heuristic: If you or your organization operate in life as though this heuristic is true, performance will increase dramatically. And the impact on performance is huge: 100% to 500% © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity For A Person (or any Human Entity Such As An Organization) In this positive model, integrity for a person is a matter of a person’s word, nothing more and nothing less. 30 You are a man or woman of integrity, and enjoy the benefits thereof, when your word is whole and complete. Your word includes the speaking of your actions as in “actions speak louder than words” Integrity is Honoring Your Word While keeping your word is fundamentally important in life, you will not be able to always keep your word (unless you are playing a small game in life). However, you can always honor your word © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity: Honoring Your Word 1 Is keeping your word OR: 2 Whenever you will not be keeping your word, just as soon as you become aware that you will not be keeping your word (including not keeping your word on time) saying to everyone impacted: 31 a. That you will not be keeping your word, and b. That you will keep that word in the future, and by when, or that you won’t be keeping that word at all, and c. What you will do to deal with the impact on others of the failure to keep your word (or to keep it on time). © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Your Word Defined W1. What You Said: Whatever you said you will do, or will not 32 do (and in the case of do, doing it on time). W2. What You Know: Whatever you know to do, or know not to do, and if it is do, doing it as you know it is meant to be done (and doing it on time), unless you have explicitly said to the contrary. W3. What Is Expected: Whatever you are expected to do or not do (unexpressed requests) and in the case of do, doing it on time, unless you have explicitly said to the contrary. W4. What You Say Is So: Whenever you have given your word to others as to the existence of some thing or some state of the world, your word includes being willing to be held accountable that the others would find your evidence makes what you have asserted valid for themselves. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Your Word Defined (cont’d) W5. What You Stand For: Whether expressed in the form of a 33 declaration made to one or more people, or to yourself, as well as what you hold yourself out to others as standing for (formally declared or not). W6. Morality, Ethics and Legality: The Social Moral Standards, the Group Ethical Standards and the Governmental Legal Standards of right and wrong, good and bad behavior in the society, groups and state in which I enjoy the benefits of membership are also my word (what I am expected to do) . . . Unless I have explicitly and publicly expressed my intention to not keep one or more of those standards, and I am willing to bear the costs of refusing to conform to these Standards (the rules of the game I am in). NOTE: This is your Word, not Integrity © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 A Sobering Thought Why is it that almost everyone acts without integrity in one way 34 or another, despite the huge costs it imposes on them? Everyone in this room sees themselves as persons of integrity — including me. The bad news: I can say with great confidence that no one in this room is a person completely in integrity — including me. That self-satisfied view is one of the causes of the universal lack of integrity in the world. I repeat: the common belief that we have “made it” is one of the factors contributing to the lack of integrity. The fact is: integrity is a “mountain with no top” so we had better get used to (and even like) climbing. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Costs of Dealing with an Object, Person, Group or Entity that Is Out Of Integrity Consider the experience of dealing with an object that lacks 35 integrity. Say a car or bicycle or air conditioning system When it is not whole and complete and unbroken (that is a component is missing or malfunctioning) it becomes unreliable, unpredictable, and it creates those characteristics in our lives The car fails in traffic, we create a traffic jam, we are late for appointments, fail to perform, disappoint our partners, associates, and firms In effect, the out-of-integrity car creates a lack of integrity in our life with all sorts unworkability fallout And this is true of all our associations with persons, or entities that are out of integrity. The effects are huge, but generally attributed to something other of Jensen, integrity. © Copyrightthan 2010-2013.the Werner lack Erhard, Michael Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Costs of Lack of Integrity and The Veil of Invisibility The “Integrity-Performance” Paradox 36 People & organizations while committed to performance systematically sacrifice integrity in the name of increasing performance and thereby reduce performance. How can this occur? If Operating With Integrity Is So Productive, Why Do People Systematically Sacrifice their Integrity and Suffer the Consequences? And, why are they blind to these effects? © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 1 1. Integrity Is A Virtue 37 For most people and organizations integrity exists as a virtue rather than as a necessary condition for performance. As a virtue, integrity is easily sacrificed when it appears a person or organization must do so to “succeed”. For many people virtue is valued only to the degree that it engenders the admiration of others, and as such it is easily sacrificed especially when it would not be noticed or can be rationalized. Sacrificing integrity as virtue seems no different than sacrificing courteousness, or new sinks in the mens room. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 2 2. Self Deception about our own out-of-integrity behavior. 38 People generally do not see when they are out of integrity. In fact they are mostly unaware that they have not kept their word. What they see is the “reason”, rationalization, or excuse for not keeping their word. Because people cannot see their out-of-integrity behavior, it is impossible for them to see the cause of the unworkability in their lives and organizations — the direct result of their own violations of the law of integrity . © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 3 3. Relating To Integrity As Keeping One’s Word 39 The belief that integrity is keeping one’s word – period – leaves no way to maintain integrity when it is not possible, or when it is inappropriate, or one simply chooses not to keep one’s word. And that leads to concealing not keeping one’s word which adds to the veil of invisibility about the impact of violations of the Law of Integrity © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 4 4. Not Seeing That Integrity Is A Mountain With No Top 40 To the extent that people are aware of integrity and the costs of out-of-integrity behavior they systematically believe that they are in integrity or, if not in integrity at any moment, they believe they can put themselves back into integrity and be a person of complete integrity. Actually getting that integrity is a mountain with no top, and therefore we had better learn to enjoy climbing, leaves us as individuals with power. Knowing that that we will never “get there” opens us up to tolerance of (and an ability to see and deal productively with) our own out-of-integrity behavior as well as that of others. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 5 5. FEAR of announcing you are not going to keep your word 41 When maintaining your integrity (acknowledging that you are not going to keep your word and cleaning up the mess that results) occurs for you as a threat to be avoided (like it was when you were a child), rather than simply a challenge to be dealt with, then you will find it difficult to maintain your integrity. When not keeping their word, most people fear the possibility of looking bad and the consequent loss of power and respect. They choose the apparent short-term gain of avoiding that fear by hiding that they will not keep their word. This conceals the long-term loss caused by violations of the Law of Integrity © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility – 5 (cont’d) Thus out of fear we are blinded to (and therefore 42 mistakenly forfeit) the power and respect that accrues from acknowledging that one will not keep one’s word or that one has not kept one’s word. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 6 6. Integrity is not seen as a factor of production. 43 Leading people to make up false causes and unfounded rationalizations as the source(s) of failure Which in turn conceals the violations of the Law of Integrity as the source of the reduction of the opportunity for performance that results in failure © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 7 7. NOT Doing Cost/Benefit Analysis on GIVING One’s 44 Word When giving their word, most people do not consider fully what it will take to keep that word. That is, people do not do a cost/ benefit analysis on giving their word. In effect, when giving their word, most people are merely SINCERE (well-meaning) or placating someone, and don’t even think about what it will take to keep their word. This failure to do a cost/benefit analysis on giving one’s word is IRRESPONSIBLE. Such irresponsible giving of one’s word is a major source of the mess left in the lives of people and organizations. Indeed people often do not even KNOW they HAVE given their word. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility – 7 (cont’d) People generally do not see the giving of their word as: 45 “I AM going to MAKE this happen” If you are not doing this you will be out of integrity Generally people give their word INTENDING to keep it. That is, they are merely sincere. If anything makes it difficult or even inconvenient to deliver, then they provide REASONS instead of results. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Eight Causes of the Veil of Invisibility - 8 8. DOING Cost/Benefit Analysis on HONORING One’s 46 Word People almost universally apply cost/benefit analysis to honoring their word. Treating integrity as a matter of cost/benefit analysis guarantees you will not be a trustworthy person, and with a small exception, guarantees you will not be a person of integrity. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity, Trust and the Economic Principle of Cost-Benefit Analysis If I apply cost/benefit analysis to honoring my word, I am either 47 out of integrity to start with because I have not stated the cost/ benefit contingency that is in fact part of my word (I lied), or to have integrity when I give my word, I must say something like the following: “I will honor my word when it comes time for me to honor my word if the costs of doing so are less than the benefits.” Such a statement, while leaving me with integrity is unlikely to engender trust. In effect I just told you that I am an unmitigated opportunist. My word means nothing. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity, Trust and the Economic Principle of Cost-Benefit Analysis (cont’d) In a sense, I have given you my word that you cannot trust 48 me to honor my word. At best you are left guessing what costs and benefits I will be facing when it comes time for me to honor my word. And if the costs are greater than the benefits (as I see them) I will not honor my word. That is my word is meaningless. Therefore I would be for you an untrustworthy person. The Bottom Line: If you choose to be a person of integrity, you have no choice when it comes time to honor your word. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity, Trust and the Economic Principle of Cost-Benefit Analysis (cont’d) To Repeat: In order to be in integrity you must apply cost/ 49 benefit analysis to giving your word. If I take on integrity as who I am, then I should and will think carefully before I give my word, and I will recognize I am putting myself at risk when I do so. And I will never give my word to two or more things that are mutually inconsistent. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Integrity, Trust and the Economic Principle of Cost-Benefit Analysis (cont’d) In a very real sense being a person of integrity starts with me 50 giving my word to myself: My word to myself that I am a person of integrity. And when I do that I say to myself: “I am going to make this happen.” Not: “I am going to try to make this happen” or “I hope this will happen” As Jedi Master Yoda says to Luke Skywalker in “Star Wars Episode 5 – The Empire Strikes Back”: “DO or NOT DO. There is no TRY.” © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 A Picture of Integrity What would your life be like, and what would your 51 performance be, if it were true that: You have done what you said you would do and you did it on time. You have done what you know to do, you did it the way it was meant to be done, and you did it on time. You have done what others would expect you to do (their unexpressed requests) even if you never said you would do it, and you did it on time, or you have informed them that you will not meet their expectations (unexpressed requests). and you have informed others of your expectations for them and have made explicit requests to those others.” © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 A Picture of Integrity (cont’d) And when you are not going to follow one or more of the rules 52 of any game that you are in, you have informed all others of your intention to not follow those rules & willingly bear the consequences of not doing so. And whenever you realized that you were not going to do any of the foregoing, or not going to do it on time: You have said so to everyone who might be impacted, and you did so as soon as you realized that you wouldn't be doing it, or wouldn't be doing it on time, and If you were going to do it in the future you have said by when you would do it, and You have dealt with the consequences of your not doing it on time, or not doing it at all, for all those who are impacted by your not doing it on time,©or not2010-2013. doing at Michael all Jensen, Vanto Group. All Rights Reserved. Copyright Wernerit Erhard, Electronic copy available at: https://ssrn.com/abstract=2207782 A Picture of Integrity (cont’d) In a sentence, you have done what you said you would do, or 53 you have said you are not doing it; you have nothing hidden, you are truthful, forthright, straight and honest. And you have cleaned up any mess you have caused for those depending on your word. And Almost Unimaginable What if others operated in this way with you? © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Application of these Principles to the Goldman Sachs’ Abacus 2007-AC1 Mortgage Backed Securities Issue What follows is a discussion of the Goldman Sachs’ inauthentic and out-of-integrity behavior regarding the formation and marketing of its Abacus 2007-AC1 CDS product. An experience that includes Goldman’s $550 million settlement to the SEC – at the time, the largest such SEC settlement in history. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Application to Organizations -- Consider Goldman Sachs Difficulties Associated with Its Abacus Deal Goldmans’ actions in its Abacus 2007-AC1 CDS product appear 55 to have violated 7 of their 13 “Goldman Sachs Principles” (their self-declared statement of what Goldman stands for). The first of those principles is: “Our Clients’ Interests Always Come First” After the organization converted from a private partnership to a publicly held corporation it changed. We conjecture that the access to substantial amounts of capital fostered the increased profitability of trading and the rise of traders to the top of the organization. Lloyd Blankfein and much of the top management are from the trading side of the business. Traders have no clients, only counterparties. The historical advisory side of the business does have clients. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Abacus 2007-AC1 $2 Billion Synthetic CDO Issue Put together by Goldman with ACA Capital as a way to allow 56 some clients to bet against the US housing market — particularly the overvalued mortgages that Goldman and other Wall Street players made available to the worldwide capital markets through such mortgage-backed securities. What Goldman did not reveal to the markets or the buyers of the Abacus securities was that it was paid $20 million by Paulson and Company to create Abacus and to allow Paulson and company to select the mortgage securities in Abacus. Paulson intended to and did sell large amounts of Abacus short after having selected securities that were almost certain to default. And a large fraction of the securities in Abacus did default within 6 months imposing large losses on the Goldman clients who purchased the Abacus securities. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Abacus 2007-AC1 $2 Billion Synthetic CDO Issue Indeed, Goldman’s logo (along with that of ACA Capital) is on 57 every page of the pitch book. There was no mention of the role of Paulson and Company played in selecting the Abacus securities in the offering materials provided to the market, or that Paulson and Company was shorting the Abacus securities. See the next slide’s imperfectly rendered first page of that slide deck and the disclaimer page that follows it. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 58 ABACUS 2007-AC1 $2 Billion Synthetic CDO Referencing a static RMBS Portfolio Selected by ACA Management, LLC February 26, 2007 The information contained herein is indicative only and the actual terms of any transaction will be set forth in the definitive Offering Circular. Capitalized terms but not defined herein shall have the meanings set forth in the definitive Offering Circular. CONFIDENTIAL – INDICATIVE TERMS © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Disclaimer None of the Issuer, Goldman Sachs (as used herein, such term shall include Goldman, Sachs & Co. and all of its affiliates), the Portfolio Selection Agent or any of their respective affiliates makes any representation or 59 warranty, express or implied, as to the accuracy or completeness of the information contained herein and nothing contained herein shall be relied upon as a promise or representation whether as to the past or future performance. The information includes hypothetical illustrations and involves modeling components and assumptions that are required for purposes of such hypothetical illustrations. No representations are made as to the accuracy of such hypothetical illustrations or that all assumptions relating to such hypothetical illustrations have been considered or stated or that such hypothetical illustrations will be realized. The information contained herein does not purport to contain all of the information that may be required to evaluate such securities, and each recipient is encouraged to read the Offering Circular and should conduct its own independent analysis of the data referred to herein. The Issuer, Goldman Sachs, the Portfolio Selection Agent and their respective affiliates disclaim any and all liability relating to this information, including, without limitation, any express or implied representation or warranty for statements contained in and omissions from this information. None of the Issuer, Goldman Sachs or any of their respective affiliates expects to update or otherwise revise the information contained herein except by means of the Offering Circular. Additional information may be available on request. The securities are obligations of the Issuer and are not issued by, obligations of, or guaranteed by Goldman Sachs, the Portfolio Selection Agent or their respective affiliates, or other organizations. The obligations of the Issuer are not deposit obligations of any financial institution. The securities described herein are complex, structured securities and there is no assurance that a secondary market for such securities will exist at any time. Accordingly, prospective investors should be prepared, and have the ability, to hold such securities until their respective stated maturities or stated redemption dates. The Portfolio Selection Agent’s participation in the transaction is subject to review and approval of its credit committee, senior management and counsel. No credit or other approval is implied, or shall be construed, by delivery of the information contained herein. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Goldman Violated 3 of the 4 Basic Principles We Have Explicated Above Goldman was: 60 1. Out of integrity because it did not honor its word: Violating in part or in whole, 7 of its 13 “Goldman Sachs Principles”. 2. Inauthentic because it was not true to what it holds itself out to be for itself and for its clients and the public, and denies it. 3. Not committed to something bigger than itself. There is nothing I could find in the Goldman literature indicating that it was committed to anything in the world bigger than itself. For example, two alternatives might be: A commitment to 1. 2. Ensure the efficient functioning and transparency of world-wide capital markets Reduce the cost and increase the availability of investment capital © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 What Goldman Missed It is as simple as this: 61 When Goldman collaborated in the creation and sale of these securities to its clients it failed to notice it was giving its word. Participating in the creation and sale of such investment vehicles and selling them to their clients under the Goldman logo is a dramatically different role than simply making a market in securities that someone else has created. Goldman is in effect giving its word to its client-buyers of Abacus that the value of such securities is equal or better than the price they are charging for them. Not seeing the difference between mere trading and the production and sale of such instruments under it own logo is a dramatically different activity than simply putting buyer and seller together in an impersonal market making role. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 What Goldman Missed (cont’d) Although the pitch book carried warnings, and denials that 62 Goldman was making any recommendations, the prominent use of the Goldman logo, coupled with the long time pledge of “Our Clients’ Interests Always Come First”, amount to Goldman giving its word to the purchasers of these securities that Goldman was putting them first. Moreover, all this was being done in a context in which Goldman believed the residential mortgage market was likely to experience steep declines in value. Consequently the firm as a whole was betting that home mortgages would decline in value -- what was known in the firm as the “big short”. Simultaneously creating mortgage backed securities which its clients would purchase while simultaneously engaging in the “big short” to bet against the housing market is both out of integrity and inauthentic. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 “Goldman Sachs Principles”: Those In Red Were Apparently Violated Source: http://www2.goldmansachs.com/our-firm/our-people/business-principles.html 63 “Our clients' interests always come first. Our experience shows that if we serve our clients well, our own success will follow. “Our assets are our people, capital and reputation. If any of these is ever diminished, the last is the most difficult to restore. We are dedicated to complying fully with the letter and spirit of the laws, rules and ethical principles that govern us. Our continued success depends upon unswerving adherence to this standard. “Our goal is to provide superior returns to our shareholders. Profitability is critical to achieving superior returns, building our capital, and attracting and keeping our best people. Significant employee stock ownership aligns the interests of our employees and our shareholders. “We take great pride in the professional quality of our work. We have an uncompromising determination to achieve excellence in everything we undertake. Though we may be involved in a wide variety and heavy volume of activity, we would, if it came to a choice, rather be best than biggest. “We stress creativity and imagination in everything we do. While recognizing that the old way may still be the best way, we constantly strive to find a better solution to a client's problems. We pride ourselves on having pioneered many of the practices and techniques that have become standard in the industry. “We make an unusual effort to identify and recruit the very best person for every job. Although our activities are measured in billions of dollars, we select our almost one by one. In a service business, we know that without the best people, we cannot be the best firm. “We offer our people the opportunity to move ahead more rapidly than is possible at most other places. Advancement depends on merit and we have yet to find the limits to the responsibility our best people are able to assume. For us to be successful, our men and women must reflect the diversity of the communities and cultures in which we operate. That means we must attract, retain and motivate people from many backgrounds and perspectives. Being diverse is not optional; it is what we must be. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 Goldman Sachs Principles Goldman Sachs Principles (continued) http://www2.goldmansachs.com/our-firm/our-people/business-principles.html “We stress teamwork in everything we do. 64 While individual creativity is always encouraged, we have found that team effort often produces the best results. We have no room for those who put their personal interests ahead of the interests of the firm and its clients. The dedication of our people to the firm and the intense effort they give their jobs are greater than one finds in most other organizations. We think that this is an important part of our success. “We consider our size an asset that we try hard to preserve. We want to be big enough to undertake the largest project that any of our clients could contemplate, yet small enough to maintain the loyalty, intimacy and the esprit de corps that we all treasure and that contribute greatly to our success. “We constantly strive to anticipate the rapidly changing needs of our clients and to develop new services to meet those needs. We know that the world of finance will not stand still and that complacency can lead to extinction. “We regularly receive confidential information as part of our normal client relationships. To breach a confidence or to use confidential information improperly or carelessly would be unthinkable. “Our business is highly competitive, and we aggressively seek to expand our client relationships. However, we must always be fair competitors and must never denigrate other firms. “Integrity and honesty are at the heart of our business. We expect our people to maintain high ethical standards in everything they do, both in their work for the firm and in their personal lives”. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 The Consequences of Goldman’s Inauthentic and Out-Of-Integrity actions 65 Goldman’s reputation has suffered badly through the unfavorable press it has received over the past several years, including the Congressional hearings and charges by the SEC. On July 15, 2010 the U.S. Securities and Exchange Commission announced its settlement with Goldman Sachs as follows: “Goldman Sachs to Pay Record $550 Million to Settle SEC Charges Related to Subprime Mortgage CDO. Firm Acknowledges CDO Marketing Materials Were Incomplete and Should Have Revealed Paulson's Role” See http://www.sec.gov/news/press/2010/2010-123.htm Inauthentic and out-of-integrity behavior can be very costly, but this payment was only part of the costs Goldman will incur for this out-of-integrity incident. © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 In Summary: Power, Freedom, and Full Self-Expression The four foundational elements of leadership that we have summarized: — being authentic — being cause in the matter — being committed to something bigger than oneself — being a person or organization of Integrity, are each necessary (but not sufficient) for maximum performance in our lives as human beings and in maximum performance for our organizations While each of these foundational elements are conceptually independent, when all four are fully present in your life, you will find extraordinary power, freedom, and full self-expression In your Personal Life In your life as a Leader, and In your Organization © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782 References Bill George. 2003. “Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value”. San Francisco: JosseyBass, page 11. Securities and Exchange Commission, “Goldman Sachs to Pay Record $550 Million to Settle SEC Charges Related to Subprime Mortgage CDO: Firm Acknowledges CDO Marketing Materials Were Incomplete and Should Have Revealed Paulson's Role”, July 15, 2010. http://www.sec.gov/news/press/2010/2010-123.htm Shoda, Yuichi; Mischel, Walter; Peake, Philip K. (1990). "Predicting Adolescent Cognitive and Self-Regulatory Competencies from Preschool Delay of Gratification: Identifying Diagnostic Conditions". Developmental Psychology, 26 (6): 978–986 © Copyright 2010-2013. Werner Erhard, Michael Jensen, Vanto Group. All Rights Reserved. Electronic copy available at: https://ssrn.com/abstract=2207782