JOB DESCRIPTION
TITLE: ADVOCACY HELPLINE VOLUNTEER
GENERAL SUMMARY: Advocacy volunteers provide confidenAal support, advocacy, and
accompaniment for vicAms of domesAc violence and sexual assault at hospitals throughout RI
on the 24/7-hour helpline.
PRINCIPAL DUTIES & RESPONSIBILITIES:
1. Provide in-person services to vicAms of sexual assault, domesAc violence, and hate
crimes on an on-call basis for at least one 8-hour shiQ per week (unless otherwise
negoAated with the Advocacy Helpline Coordinator).
2. Be available for all assigned shiQs unless special arrangements have been made in
advance with the Advocacy Helpline Coordinator.
3. Be available for all go-outs that come to you during your assigned shiQ.
4. Be available for services statewide at all hospitals.
5. Respond to the appropriate hospital as called, within a Amely manner (maximum
response Ame is
6. one hour).
7. Maintain reports for each hospital call and email to the Advocacy Helpline Coordinator
within 1 business day.
8. If unable to work the assigned shiQ, take responsibility for finding another advocate to
cover
AND call or email the Advocacy Helpline Coordinator at least three days in advance. If
calling out on the day of the shiQ, call the Helpline directly AND email or call the
Advocacy Helpline Coordinator to update them that you have called out of your shiQ.
9. Maintain a culture of mutual respect with Day One/Helpline staff and other advocates.
10. Support with non-helpline tasks may include: organizing clothing donaAons, supporAng
with recruitment and educaAon opportuniAes, and aaending Day One community
events.
11. Maintain good boundaries and adhere to the confidenAality policy for all Helpline calls.
12. UAlize the Advocacy Helpline Coordinator for emergencies or quesAons on shiQ.
13. Adhere to Helpline policies outlined in Day One’s volunteer agreement.
WORKING CONDITIONS: Volunteers are expected to respond to hospitals for advocacy in
person. Volunteers need not come into the office for their designated shiQs and can take the
iniAal helpline request from any safe and secure locaAon.
MINIMUM EDUCATION & EXPERIENCE REQUIRED:
1.
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Must be 18 years or older.
Must have reliable means of transportaAon and a valid driver’s license.
Successful compleAon of 26-hour Helpline training.
If you are a survivor, we recommend you are past the incident and not part of the
civil/criminal jusAce system.
Commitment and sensiAvity to issues related to the needs of vicAms of crime.
Ability to remain non-judgmental and open-minded when working with vicAms of crime.
Ability to work well under pressure, uAlizing criAcal thinking and crisis intervenAon skills.
Aaend any Advocate meeAngs.
Fill a minimum of (1) one, 8-hour weekly shiQ (unless otherwise negoAated with the
Advocacy Helpline Coordinator).
TO APPLY:
Send resume to
Olivia Ferreira, Advocacy Helpline Coordinator
oferreira@dayoneri.org