Coaching Skillset Listening Enhancing Filters Filters Beliefs Morals Ideologies Language Memories Mood Identity Information Awareness and Impact We notice the breathing on the other end of the phone, the pace of the delivery, the modulation of the voice. We sense the pressure behind the words—the voice might be soft or hard edged, tentative or enraged. We listen not only to the person but, simultaneously, to everything else that is happening in the environment. In person, we see body language. Over the phone, we sense emotion and imagine the clenched jaw or the head bowed in sorrow. It’s all information. We are aware. Mindfulness is the practice of purposely bringing one's attention in the present moment without evaluation. It is a skill developed through proper training. Mindfulness can also be viewed as a means to develop self-knowledge and wisdom. This is the impact of our listening on others—specifically, the impact of the coach’s listening on the client. As an experienced coach, you need to be conscious not only of what you are listening to but of the impact you have when you act on your awareness. Most of the time, this consciousness occurs just below the surface while your attention is still on the other person. Self-awareness is how an individual consciously knows and understands their own character, feelings, motives, and desires. Metaphor Acknowledgement A metaphor is a figure of speech in which a word or phrase denoting one kind of object or action is used in place of another to suggest a likeness or analogy between them. Individual Coaching Framework Acknowledgment recognizes the inner character of the person to whom it is addressed. More than what that person did, or what it means to the sender, acknowledgment highlights who the sender sees. Arc of Coaching conversation Greet Pre-frame A hospital bed is a parked taxi with the meter running. All the world’s a stage, and all the men and women merely players. They have their exits and their entrances. Acknowledging a person’s strength will help the person identify the hidden potential in themselves. It’s like focusing the light on the skill which was there in the dark helps them uncover it. “Nobody can take a stand when it comes to being honest like you” Miles to go before I sleep Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference. Discuss the Agenda Establish Trust “You speak the truth and that’s actually a good thing coz you don’t have to remember anything” “You are being yourself and that’s a nice thing” No Bias “It’s not an easy thing to speak truth always and being honest, I don’t know how do you do that every time”. Derive Action Items When? Accountability How will I know? Inquiry - Powerful Questions Human Brain An inquiry is any process that has the aim of augmenting knowledge, resolving doubt, or solving a problem. Post Frame Amygdala Empathy Powerful Questions = Open Ended questions Why Boolean or Static response What or How It helps think Perspectives Dictionary says, "the ability to imagine how another person is feeling and so understand his/her mood" Short Leading questions Wikipedia says, "Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position." What is on your mind? And What else? What is the real challenge for you here? What do you want? (from me, from yourself) How can I help? What was most useful for you? What can you do? Who are all can help? What does success means for you? Types: Cognitive empathy: The capacity to understand another's perspective or mental state. It also means to understand how a person feels and thinks. Reaction Stimuli Response time Affective empathy: The ability to share the other person's feelings.
