1
School of Business and Management (SBM)
CHRIST (Deemed to be University)
Course Plan
Program
Master of Business Administration
MBA136
Course Code & Name
Trimester
Hours & Credits (1 Credit = 10
hours)
Management of Digital Business Systems
First Trimester; June - September 2024
30 hours, 3 Credits
Course Anchor
Prof. Shrikumar M
Course Facilitators at – Bangalore
- Central Campus
Prof. Shrikumar M, Dr. Sivakumar Pujari, Dr.
Shreekant Deshpande, Dr. Anil B Gowda, Dr.
Sakshi Srivastava
Course Facilitators at – Bangalore
- Kengeri Campus
Dr. Padmanabh B, Dr. Sivakumar Pujari, Dr.
Anil B Gowda, Dr. Justin Joy
Course Facilitators at – Bangalore
- BGR Campus
Dr. Aishwarya N
Course Facilitators at – Delhi NCR Campus
Fr. Jossy George
Dr. Durgansh Sharma
Course Facilitators at – Pune –
LavasaCampus
shrikumar.m@christuniversity.in
sivakumar.pujari@christuniversity.in
shreekant.deshpande@christuniversity.in
anil.gowda@christuniversity.in
Course Anchor & Faculty Contact sakshi.srivastava@christuniversity.in
information
padmanabh.b@christuniversity.in
justin.joy@christuniversity.in
aishwarya.n@christuniversity.in
frjossy@christuniversity.in
durgansh.sharma@christuniversity.in
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Course Name: Managing Digitalization of Course Code: MBA136
Business Systems
Total number of hours: 30
Credits: 3
Course
This is a core paper that provides a comprehensive foundation for understanding the
Description scope of information systems in a business environment. It covers the fundamental
concepts of information and IT infrastructure including hardware, software, network,
database and applications. The course also includes aspects related to strategy and
innovation, information system management, development and operations including
security. Latest IS paradigms including AI, Machine Learning, Cloud, IoT, and
Blockchain etc are introduced in the course. Sustainability aspects like Green IT as well
as ethical issues are addressed in the course. Additionally, use of IS and IT for societal
good and nation building are also bought to students’ attention through the topics of
Smart Cities and E-Govenance.
Course
• To enable the students to understand MIS concepts and IT Interaction Model.
Objectives
• To facilitate application of MIS concepts for managing, developing and securing
evolving information systems.
• To develop the ability of critical examination of enterprise information systems for
their suitability in competitive environment.
• To identify with data management concepts and usage of appropriate IT
infrastructure components in information systems.
• To enable identification of managerial challenges and ethical issues in implementing
disrupting technologies
Terminology**
AACSB
Program Learning Goals (PLGs)
Program Learning Objective (PLO)
Course Learning Outcomes (CLO)
NBA
Program Outcomes (POs)
Course Outcomes (COs)
3
Progamme Learning Goals –Course Outcomes Matrix (AACSB)/ NBA
Sl.No
1
2
3
4
5
•
•
•
CLO/CO
RBT
Unit
CIA
PLG
PLO
PO(Level)*
Identify the factors of
information systems that
interact with
organisations.
Apply MIS concepts in
managing and developing
secure information
systems for
organisational
competitiveness.
Evaluate the applicability
and value of enterprise
information systems in a
dynamic business
environment.
Apply working
knowledge of data
management and IT
infrastructure components
in business scenarios.
Identify managerial
implications of
implementing disrupting
technologies in
organizations and
associated ethical issues.
3
1
1
2
2.1
PO1 (2)
3
2
1
2
2.1
PO1 (3)
5
3
1,2,3
4
4.1
PO2 (3)
3
4
3
2
2.1
PO1 (2)
3
5
3
1
1.1
PO1 (2)
When the correlation between CO and PO is more, the level is HIGH (3)
When the correlation between CO and PO is medium, the level is MEDIUM (2)
When the correlation between CO and PO is low, the level is LOW (1)
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Course Mapping
Unit Unit details
#
1
Introduction and Overview
Week
(starting
and end
dates)
PO CO Exercis Hours
es
per
Week 1
PO 1
Course Pack walkthrough.
week
CO 1
Article
discussi
on
1.5
Pedagogy (teaching
learning methods
used)/ activities and or
class trips/ dates for
assessment
Discussion
2
Text: 1.2, 1.6-1.7
Text Case: Tata Motors (Ch
1)
Information Systems vs Information
Technology, Interaction Model for
Managing Information Systems.
1
Resource/ Reference
details
Article: The digitization of
everything
DIKW hierarchy, Information as a
Resource, Information in Organisational
Functions, Types of Information
Technology.
Week 1
Managing & Developing Information
Systems, Innovation & Strategy
Business Innovations with IT, Using IT
for Competing, Information Goods,
Information Systems & Competitive
Strategy.
Week 2
PO 1
CO 1
PO1
CO2
Article
discussi
on
1.5
Case
discussi
ons
1.5
Case Discussion
Text: 3.1-3.4
Article: Problem with DIKW
Hierarchy (HBR)
Case Discussion
Text: 2, 4.2-4.4
Case 1: RBC Mobile Wallet
5
2
2
Vendor Management, Role of CIO, IT
Governance, Challenges for the
Manager.
Week 2
IT Infrastructure Decisions.
Week 3
PO1
CO2
Case
discussi
on
PO1
1.5
Case Discussion
Case 2: Crafting And
Executing An Offshore IT
Sourcing Strategy:
GlobShop's Experience
1.5
Case Discussion
CO2
2
2
3
Overview of IT Security, Basics of IT
Operations and Lean IT.
Week 3
Business Process Analysis Overview, Life
Cycle Models, Introduction to Software
Project Management.
Week 3
Information Systems for Business
Week 4
Business Process Integration, Enterprise
Business Applications
Text: 6.1-6.4, 1.7
Text: 9.1-9.2
Case 3: Calgary Drop-in
Centre
PO1
0.5
Lecture
12.1-12.3
Case
discussi
ons
1.0
Lecture / Discussion / Videos
Text: 13.1-13.3
Case
discussi
ons
1.0
CO2
PO1
CO2
PO2
CO3
Text Case: Bangladesh (13)
Lecture / Discussion / Videos
Text: 15.1-15.3
Text Case: Oxford, Kolkatta
(15)
6
3
3
3
3
Overviews of ERP, Supply Chain
Management System
Week 4
CRM, International Information
Systems.
Week 4/5
DSS,Analytics and Business
Intelligence,Knowledge
Management Systems.
Week 5
OLTP, OLAP,RPA, OCR.
Week 5
PO2
CO3
PO2
CO3
PO2
CO3
PO2
CO3
4
Managing Data Resources
Week 6
Challenges of Data Management,
Database Concepts, Database Elements,
E-R Diagrams, SQL.
4
Practice of SQL, Query by example
PO1
CO4
Week 6
PO1
CO4
4
Data Warehouses,
Week 6/7
PO1
CO4
Case
discussi
ons
1.5
Case Discussion
Text: 15.4
Case
discussi
ons
1.5
Case
discussi
ons
1.0
Case
discussi
ons
1.0
Lecture / Discussion / Videos
Reference Material
Case
discussi
ons
1.5
Case Discussion
Text: 14.2-14.4
SQL
Exercise
s
1.0
Online SQL Editor Site
w3schools.com
Case
discussi
on
1.5
Case Discussion
Text: 14.5-14.6
Case 4: TBD
Case Discussion
Text: 15.5
Case 5: TBD
Case Discussion
Text: 16.1-16.4
Text Case: Taj Hotels (16)
Case 6: Foxcore retail(A)
7
4
4
Data Lake, Data Hub,
Catalog,Data Mining,
Data
Big Data, Data Centre concepts.
Week 7/8
PO1
1.5
Lecture / Discussion / Videos
Reference Material
1.5
Lecture / Discussion / Videos
Article: Fujitsu on Big Data
Case
discussi
ons
1.5
Case Discussion
Text: 17.1, 17.2, 17.4, 17.5
Case
discussi
ons
1.5
CO4
Week 8/9
PO1
CO4
5
Disrupting Technologies, Sustainability, Week 9
Ethics and Emerging Trends
PO1
CO5
Case 7: Volkswagen
Group: Adapting in the age
of AI
Artificial Intelligence, Machine Learning,
AI & ML - Implications for Managers.
5
Cloud,
Week 9/10
PO1
CO5
5
Lecture / Discussion / Videos /
Amazon Web Services Cloud
Platform Activities
Text: 10.1
Case 8: Vinsun Infra Engg
ERP on premise or cloud
Virtualization, IOT.
Week 10
PO1
1.0
Lecture / Discussion / Demo
9.5.1, 10.2
Blockchain,
Week 10
PO1
1.5
Case Discussion
Tapscott
8
5
Green IT, Ethical Issues, Dark Side of IT,
Social Issues of Technology.
Week 10
PO1
ICT for National Development, EGovernance Concepts, Smart Cities.
Case
discussi
ons
1.5
Self-Study / Discussions /
Videos
Text: 8.1-8.9, 7.1-7.3, 19.1,
19.4, 19.5
Text Case: Jindal Steel (7)
Text Case: Aircel (8)
Text: 18.1-18.6, 8.10
Text Case: Bhoomi (18)
Article: ISBInsight Guide to
Smart Cities
5
Industry 4.0, Service 4.0,
Autonomous Robots, Robotic Process
Automation,
Week 10
CO5
Article
discussi
on
1.5
Self-Study / Discussions /
Videos
Article: BCG Reports on
Industry 4.0, Service 4.0
Article
discussi
on
1.5
Self-Study / Discussions /
Videos
Article: Gartner 2019
Guide
Virtual Reality, Augmented Reality,
3D Printing,
Wearables Technology, Bionics.
5
Current developments and trends.
Essential Reference:
1. De, R. (2018). Managing Information Systems in Business, Government and Society (2nd ed.). Wiley India Pvt. Ltd
Recommended References:
9
1.
2.
3.
4.
5.
Bidgoli, H., Chattopadhyay, N. (2016). Management Information Systems – A South-Asian Perspective. CENGAGE Learning
Laudon, K., Laudon, J. (2018). Management Information Systems – Managing the Digital Firm (15thed.). Pearson Education.
Hoffer J.A., Ramesh V., &Heikki T. (2017). Modern database management (12th ed.). Pearson Education.
Singh A.N., Singh A. (2018). Lean IT – Principles to Practice (1st ed.): Notion Press.
Johnson, B.(2013, 27 October). How Data Centers Work. HowStuffWorks.com. Retrieved from
https://computer.howstuffworks.com/data-centers.htm Last Accessed on 10February 2020
6. Tapscott D., Tapscott A. (2018). Blockchain Revolution (2nd ed). Portfolio Penguin
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ASSESSMENT OUTLINE
Component
Description
Units
Maximum marks
Weightage
Total
CIA1
CIA2
CIA3
MCQ
Midterm Exam
Case Contribution
1,2
1,2,3
3,4,5
15
25
15
15%
25%
15%
15
25
15
Class Participation
Class Participation
1-5
15
15%
15
ETE
Written Examination
1-5
30
30%
30
100%
100
ASSESSMENT OUTLINE
CIA-I (MCQ - 15 marks)
CLO 1:Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
MCQ Description
• Quiz: Multiple choice 30 questions at Understanding and Application Level. No negative marking.
• Duration: 40 minutes.
• Timeline: 4/5 weeks from start of course (tentative)
• Mode: Moodle.
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CIA II – Midterm Assessment
CLO 1:Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
CLO 3: Evaluate the applicability and value of enterprise information systems in a dynamic business environment.
Marks: 25 marks
Pattern: Case based
Timeline:6/7 weeks from start of course 2024 (tentative)
CIA III–Assignment - Case Contribution: 15Marks
CLO4: Apply working knowledge of data management and IT infrastructure components in business scenarios.
CLO5: Identify managerial implications of implementing disrupting technologies in organizations and associated ethical issues.
Type: Individual Assignment
Deliverable: Decision sheets using the case analysis framework for cases 6-8 for Units 4,5
Mode: Upload in Google classroom as per timeline indicated by faculty for each case with the final timeline being 8/9 weeks from start of
course (tentative).
Class Participation: 15 marks
CLO 1:Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
CLO 3: Evaluate the applicability and value of enterprise information systems in a dynamic business environment.
Description:Decision sheets and marks awarded based on contribution during case discussios for cases 1 -5 for Units 1,2,3
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CIA Evaluation Rubrics
CIA 1 RUBRICS - (AACSB and NBA)
PLG
PLO/PO
PLG 2: Functional Knowledge and Application
PLO 2.1: Identify the context of the business problem; PO1: Apply Knowledge of Management Theories and Practices to solve
business problems
CLO
CLO 1: Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
Evaluation 30 multiple choice questions for Units 1,2
Marks allocation:
• 1 mark per question.
• 30 marks will be converted to 15 marks.
• No negative marking
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CIA II Rubrics - (AACSB and NBA)
PLG
PLO
CLO
PLG 2: Functional Knowledge and Application
PLG 4: Critical Thinking
PLO 2.1: Examine management theories in the context of business problems
PLO 4.1: Appraise with business implications
PO2: Foster Analytical and Critical abilities for data-based decision making
CLO 1:Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
CLO 3: Evaluate the applicability and value of enterprise information systems in a dynamic business environment.
Marks
Criteria / Weightage*
Problem
Identification
Criteria
25 marks
5
Excellent
4
Very Good
3
Good
2
Average
1
Needs
Improvement
Excellent problem
identification related
to business process
analysis and
innovation for
competitiveness. Well
justified and
articulated
explanation of the
issue
Relevant, clear and
adequate criteria
from concepts and/or
case text with
justification for use in
the context of the
case.
Very Good Problem
identification but
there could be
improvement in the
articulation and
explanation of the
issues pertaining to
competitive
environment and
business processes.
Relevant and
adequate criteria from
concepts and/or case
text with justification
for use in the context
of the case. May lack
clear discriminatory
criteria.
Proper identification
but no justification or
clarification on the
deduction process .
Issues pertaining to
competitive
environment and
business processes not
clearly identified.
Partial identification of
the problem. Relevant
issues are missing.
Limited relevance to
the problem in the
business case
Relevant but few
criteria from concepts
and/or case text with
little justification for use
in the context of the
case. May lack clear
discriminatory criteria.
Less criteria with a mix of
relevance/not relevant.
Vague description of
criteria
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Option Generation
Evaluation and
Analysis of Options
Conclusions
Option generation
approach with
various scenarios and
tradeoffsof business
parameters studied
for IT innovation and
roadmap, business
process analysis &
integration including
analytics and business
intelligence.
Detailed analysis and
evaluation of the IT
innovation roadmap
and business process
analysis & integration
discussed including
analytics and business
intelligence
Detailed conclusions
drawn in an
intelligent way and
future scope of
actionables defined
for IT innovation
roadmap and
business process
analysis & integration
including analytics
and business
intelligence
Options generated
adequately IT
innovation and
roadmap, business
process analysis &
integration including
analytics and business
intelligence.Scenarios
discussed well.
Options generated and
a fair attempt at
discussion of the
scenarios done for
innovation roadmap
and business process
integration.
Options generated
discussed for any of the
parameters
Vague description of
Options
Good analysis and
evaluation of the
options IT innovation
roadmap and business
process analysis &
integration done
including analytics and
business intelligence
Very good conclusions
drawn on IS/IT
strategies supported
with the case
discussions for IT
innovation roadmap
and business process
analysis & integration
including analytics and
business intelligence
Fair analysis of the
evaluation options of IT
innovation roadmap
and business process
analysis & integration
done but not properly
discussed
Analysis inadequate
though attempted.
Evaluation and
relevant analysis not
done
Good conclusions
drawn for on IS/IT
strategies supported
with the case
discussions for IT
innovation roadmap
and business process
analysis & integration
Inadequate conclusions
No relevant
drawn for on IS/IT
conclusions drawn
strategies supported with
the case discussions for
IT innovation roadmap
and business process
analysis & integration
15
CLASS PARTICIPATION RUBRICS
PLG
PLO/PO
PLG 2: Functional Knowledge and Application
PLO 2.1: Identify the context of the business problem; PO1: Apply Knowledge of Management Theories and Practices to solve
business problems
CLO
CLO 1: Identify the factors of information systems that interact with organisations.
CLO 2: Apply MIS concepts in managing and developing secure information systems for organisational competitiveness.
Evaluation Cases 1-5 will be considered for evaluating class participation.
Marks allocation:
• For each of the 5 cases,3 marks is allotted for class participation.
• Breakup- 1 mark for decision sheet for each case. 2 marks for original contribution for each case.
• Greater than or equal to cumulative 10 valid points will be awarded 10 marks.
• Less than or equal to 9 valid points will get 1 mark each (i.e. 9 points = 9 marks; 5 points = 5 marks and so on)
Prepared by
(Faculty in-charge)
Reviewed by
Approved by
Prof. Shrikumar M
Prof. N. Ramakrishnan (HoS)
Prof. Mareena Mathew (HoD)
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