Business
Communication
Developing Leaders
For A Networked
World 1st Edition By
Peter Cardon
(Test Bank, All
Chapters
100% Original
Verified, A+ Grade)
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Chapter 01_Establishing Credibility
Student: ___________________________________________________________________________
1.
A strong predictor of cheating in the workplace is cheating in school.
True False
2.
In the post-trust era, few employees view their leaders and colleagues skeptically.
True False
3.
Competence can be developed through real-world business experiences.
True False
4.
A focus on action implies seeking passive roles within an organization.
True False
5.
A person's ability to gain credibility strongly depends on his ability to show that he cares for the needs of
others.
True False
6.
Effective communicators gain trust by connecting with others.
True False
7.
Speaking about one’s own needs instead of others’ needs indicates a sense of community.
True False
8.
A sense of accountability takes a stakeholder view that considers the needs of all groups in society
affected by your business.
True False
9.
By placing a rationale for accountability in your communications, you will generate poor trust from
others.
True False
10. Character-based traits are crucial in determining trust at the workplace.
True False
11. It is the duty of civil servants to act visibly, predictably, and understandably.
True False
12. Where the law and ethical principles do not provide a clear answer, transparency seldom helps.
True False
13. Employees often speak up when they observe potentially unethical behavior.
True False
14. You can create a transparent workplace by being accessible and acknowledging the concerns of
others.
True False
15. Aligning personal values with corporate values is an important element of character.
True False
16. By avoiding open and honest communication of business problems, employees doom a business to poor
financial performance.
True False
17. Today, most organizational cultures are moving to hierarchical and closed communication structures.
True False
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18. The FAIR test fails to evaluate whether a person is hiding information in business communications.
True
False
19. Extensive research has shown that high-trust relationships lead to less efficient and inferior work
outcomes.
True False
20. The level of trust in working relationships strongly impacts financial performance.
True False
21. In the post-trust era:
A. businesses are often thought to operate against the public's best interests.
B. communication has become increasingly linear.
C. transparency is no longer important in the workplace.
D. stakeholders don't require businesses to be accountable to them.
E. character-based traits play a very small role in establishing credibility.
22. Which of the following is true of the post-trust era?
A. Communication has become increasingly linear.
B. Transparency is no longer prioritized in the workplace.
C. Businesses ethics are held unimportant.
D. Stakeholders don't require businesses to be accountable to them.
E. Most employees view their leaders and colleagues skeptically.
23. Which of the following is true of competence?
A. Its importance has decreased in the post-truster
B. It is often evaluated by ones track record of achievements.
C. It is innate and cannot be gained through experience.
D. It is unrelated to your communication style.
E. It is demonstrated by seeking passive roles within an organization.
24. People can demonstrate competence by:
A. seeking passive roles within an organization.
B. obscuring their motivation and sources of information.
C. being accountable only to themselves and nobody else.
D. hiding their mistakes from their team members.
E. emphasizing results and focusing on action.
25. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes
to give one of her deputy managers the “Employee of the Year” award, and one of her teams the “Stars
of the Year” award. Which of the following deputy managers should she choose if she is looking for the
employee with the highest level of competence?
A. Jack, who has missed several deadlines in the past
B. Dora, who has a me-oriented communication style
C. Maria, who focuses on action and emphasizes results
D. Peggy, who works independently of the interests of stakeholders
E. Terry, who seeks passive roles in the organization
26. A sense of caring can be established by:
A. cultivating a sense of community in the workplace.
B. not concerning yourself with the aspirations of your employees.
C. being result-oriented and not relationship-oriented.
D. discouraging employees from working in teams.
E. favoring a me-oriented communication style.
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27. In what way does caring help establish credibility in the business world?
A. It helps people understand serious business problems.
B. It encourages people to work as individuals instead of teams.
C. It promotes closed communication structures.
D. It encourages people to demonstrate accountability.
E. It makes individuals less transparent.
28. Which of the following indicates that the sales manager of Blue Inc., Tom, lacks a sense of caring?
A. Tom strives to cultivate a sense of community in the workplace.
B. Tom attempts to understand the dreams and aspirations of his employees.
C. Tom encourages employees to bond and work in teams.
D. Tom ignores his employees’ need to develop their skills.
E. Tom prioritizes the welfare of his employees over that of the company.
29. A _____ takes a stakeholder view that includes all groups in society affected by a person’s business.
A. sense of accountability
B. sense of individuality
C. sense of team culture
D. sense of opportunity
E. sense of application
30. Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the
consumer, and for the company’s shareholders, indicates a sense of _____.
A. individuality
B. accountability
C. opportunity
D. future-orientation
E. endurance
31. A _____ involves a feeling of duty to other employees and customers.
A. sense of opportunity
B. sense of individuality
C. sense of accountability
D. sense of culture
E. sense of application
32. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes
to give one of her deputy managers the “Employee of the Year” award, and one of her teams the “Stars
of the Year” award. Which of the following deputy managers should she choose if she is looking for an
employee with a strong sense of caring?
A. Jack, who prioritizes his own goals over that of his team’s
B. Dora, who has a me-oriented communication style
C. Peggy, who doesn't understand the interests of her team
D. Jenny, who cultivates a sense of community in the workplace
E. Terry, who seeks passive roles in the organization
33. Character can be defined as:
A. the stated and lived values of a company.
B. the knowledge and skills needed to accomplish business tasks.
C. a reputation for adhering to high moral and ethical values.
D. a set of principles that govern behavior in the workplace.
E. the ability to cultivate a sense of community in the workplace.
34. Which of the following is true of character?
A. It is seldom important in long-term, collaborative relationships.
B. Character is innate and cannot be cultivated.
C. Its importance has decreased in the post-truster
D. Character-based traits are central in establishing trust.
E. It increases when the level of transparency decreases.
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35. Which of the following refers to a reputation for staying true to commitments made to stakeholders?
A. Team culture
B. Character
C. Individuality
D. Expertise
E. Deliverables
36. Which of the following statements about business ethics is true?
A. They are skills needed to identify and overcome business problems.
B. They are of decreasing significance in the post-truster
C. They are self-formulated values prioritized and adhered to by individual people.
D. They measure the extent to which employees care for the needs of the company.
E. They are commonly held principles in the business community for acceptable behavior.
37. Which of the following is true of transparency?
A. Its relevance in the post-trust era has decreased.
B. It implies sharing a company's trade secrets with its competitors.
C. It necessitates the obscuring of motives and business practices.
D. It is currently the dominant business ethic.
E. It implies being accountable only to yourself.
38. Which of the following is true of corporate values?
A. Corporate values are those that are formulated and adhered to by individuals.
B. Publicly traded companies can decline to adopt a code of conduct.
C. The employees of a company are not bound by corporate values.
D. Corporate values are most effective when aligned with personal values.
E. Corporate values are implied and unwritten rules which are open to interpretation.
39. The dominant business ethic in recent years is transparency. Transparency involves sharing all relevant
information with stakeholders.Tess is the general manager of Choc-a-block, an international sweetmanufacturing company. She wishes to give one of her deputy managers the “Employee of the Year”
award, and one of her teams the “Stars of the Year” award. Which of the following deputy managers
should she choose if she is looking for an employee with a strong sense of ethics?
A. Jordan, who is transparent and shares all relevant information with stakeholders
B. Dora, who does not consider herself accountable to stakeholders
C. Terry, who seldom checks his reports for errors
D. Peggy, whose presentations are often misleading
E. Jack, who conducts personal business on company time
40. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes
to give one of her deputy managers the “Employee of the Year” award, and one of her teams the “Stars
of the Year” award. Which of the following deputy managers should she choose if she is looking for an
employee who communicates fairly in business?
A. Jordan, who doesn't obscure his motives or sources of information
B. Dora, who does not consider the dignity of other people when talking to them
C. Maria, who gives stakeholders little opportunity to provide input during discussions
D. Peggy, whose presentations are often misleading
E. Terry, who seldom checks his reports for errors
41. Which of the following is characteristic of people in high-trust relationships?
A. A willingness to cooperate
B. High resistance to new ideas
C. Complicated and formalized communication styles
D. A tendency to assume the worst of other people
E. A strong disinclination to help other people
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42. Which of the following is true of people in low-trust relationships?
A. They are highly efficient and easy to motivate.
B. They assume the best of each other.
C. They give each other the benefit of the doubt.
D. They communicate poorly and inefficiently.
E. They help each other freely and willingly.
43. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes
to give one of her deputy managers the “Employee of the Year” award, and one of her teams the “Stars of
the Year” award. Which of the following teams should she choose for the “Stars of the Year” award if she
is looking for one that operates in a high-trust environment?
A. Team A, whose members are highly efficient and easy to motivate
B. Team B, whose members tend to assume the worst of each other
C. Team C, whose members rarely give each other the benefit of the doubt
D. Team D, whose members have poor communication styles
E. Team E, whose members are often disinclined to help each other
44. Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes
to give one of her deputy managers the “Employee of the Year” award, and one of her teams the “Stars
of the Year” award. Which of the following teams is she least likely to pick for the “Stars of the Year”
award if she is looking for one that operates in a high-trust environment?
A. Team A, whose members are efficient and easy to motivate
B. Team B, whose members always assume the best of each other
C. Team C, whose members rarely give each other the benefit of the doubt
D. Team D, whose members have simple and direct communication styles
E. Team E, whose members help each other freely and frequently
45. Why has establishing credibility become so important in the post-trust era?
46. Discuss the role of competence in establishing credibility.
47. What role does caring play in the establishment of credibility?
48. What does a sense of accountability imply?
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49. Discuss the role of character in establishing credibility.
50. What are business ethics?
51. Define transparency.
52. What are corporate values? Why is it important that they be aligned with personal values?
53. What are the issues associated with dishonest communication?
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54. What are the advantages of high-trust relationships?
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Chapter 01_Establishing Credibility Key
1.
A strong predictor of cheating in the workplace is cheating in school.
TRUE
A strong predictor of cheating in the workplace is cheating in school. Sadly, recent research has found
that cheating is so pervasive that some use the label a “global cheating culture.”
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #1
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Level of Difficulty: 1 Easy
Topic: The Role of Trust in the Post-Trust Era
2.
In the post-trust era, few employees view their leaders and colleagues skeptically.
FALSE
In the post-trust era, the public overwhelmingly views businesses as operating against the public’s best
interests, and the majority of employees view their leaders and colleagues skeptically.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #2
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Level of Difficulty: 1 Easy
Topic: The Role of Trust in the Post-Trust Era
3.
Competence can be developed through real-world business experiences.
TRUE
People develop competence in many ways: through study, observation, and, most important, practice
and real-world business experiences.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #3
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Competence in Establishing Credibility
4.
A focus on action implies seeking passive roles within an organization.
FALSE
A focus on action implies that a person seizes business opportunities. You demonstrate competence by
taking an active role in your business and by getting results.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #4
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Competence in Establishing Credibility
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5.
A person's ability to gain credibility strongly depends on his ability to show that he cares for the needs
of others.
TRUE
A person’s ability to gain credibility strongly depends on his ability to show that he cares for the needs
of others. Once an individual is perceived as unconcerned about the interests of others or disinterested
in causes above and beyond him- or herself, others distrust such a person.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #5
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
6.
Effective communicators gain trust by connecting with others.
TRUE
Effective communicators gain trust by connecting with others—that is, seeking to understand others’
needs, wants, opinions, feelings, and aspirations.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #6
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
7.
Speaking about one’s own needs instead of others’ needs indicates a sense of community.
FALSE
Speaking about “our needs” or “your needs” as opposed to “my needs” engenders trust and helps you
come up with solutions that achieve mutual benefit.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #7
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
8.
A sense of accountability takes a stakeholder view that considers the needs of all groups in society
affected by your business.
TRUE
A sense of accountability implies an obligation to meeting the needs and wants of others. It also
involves an enlarged vision of those affected by your business activities. It takes a stakeholder view
that includes all groups in society affected by your business.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #8
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
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9.
By placing a rationale for accountability in your communications, you will generate poor trust from
others.
FALSE
By placing a rationale for accountability in your communications, you will generate substantial trust
and goodwill from others.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #9
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
10.
Character-based traits are crucial in determining trust at the workplace.
TRUE
Character is central in creating trust. Hence, character-based traits are crucial in determining trust at
the workplace.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #10
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
11.
It is the duty of civil servants to act visibly, predictably, and understandably.
TRUE
Transparency involves sharing all relevant information with stakeholders. It is the duty of civil
servants to act visibly, predictably, and understandably.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #11
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
12.
Where the law and ethical principles do not provide a clear answer, transparency seldom helps.
FALSE
Where the law and ethical principles do not provide a clear answer, transparency is key. Decision
making needs to be open, documented, and based on the collective conscience of your work team and
affected stakeholders.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #12
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
13.
Employees often speak up when they observe potentially unethical behavior.
FALSE
Often employees fail to speak up when they observe potentially unethical behavior.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #13
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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14.
You can create a transparent workplace by being accessible and acknowledging the concerns of
others.
TRUE
You can create a transparent workplace by being accessible, acknowledging the concerns of others,
and following through when you don’t have immediate answers.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #14
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
15.
Aligning personal values with corporate values is an important element of character.
TRUE
Aligning personal values with corporate values is an important element of character. After all, if one is
living corporate values that do not match one’s personal values, then there is a lack of integrity.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #15
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
16.
By avoiding open and honest communication of business problems, employees doom a business to
poor financial performance.
TRUE
Nothing short of complete honesty is demanded in the business world. By avoiding open and honest
communication of business problems, employees doom a business to poor financial performance.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #16
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
17.
Today, most organizational cultures are moving to hierarchical and closed communication
structures.
FALSE
Today, most organizational cultures are moving to flatter, more open communication structures.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #17
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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18.
The FAIR test fails to evaluate whether a person is hiding information in business
communications.
FALSE
The FAIR test helps you examine how well you have provided the facts; how well you have granted
access to your motives, reasoning, and information; how well you have examined impacts on
stakeholders; and how well you have shown respect.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #18
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
19.
Extensive research has shown that high-trust relationships lead to less efficient and inferior work
outcomes.
FALSE
Establishing credibility allows you to communicate more easily and more influentially. Extensive
research has shown that high-trust relationships lead to more efficient and superior work outcomes.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #19
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 1 Easy
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
20.
The level of trust in working relationships strongly impacts financial performance.
TRUE
Establishing credibility allows you to communicate more easily and more influentially. The level of
trust in working relationships strongly impacts work outcomes and financial performance.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #20
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 1 Easy
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
21.
In the post-trust era:
A. businesses are often thought to operate against the public's best interests.
B. communication has become increasingly linear.
C. transparency is no longer important in the workplace.
D. stakeholders don't require businesses to be accountable to them.
E. character-based traits play a very small role in establishing credibility.
In the post-trust era, the public overwhelmingly views businesses as operating against the public’s best
interests, and the majority of employees view their leaders and colleagues skeptically.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #21
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Level of Difficulty: 2 Medium
Topic: The Role of Trust in the Post-Trust Era
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Chapter’s
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22.
Which of the following is true of the post-trust era?
A. Communication has become increasingly linear.
B. Transparency is no longer prioritized in the workplace.
C. Businesses ethics are held unimportant.
D. Stakeholders don't require businesses to be accountable to them.
E. Most employees view their leaders and colleagues skeptically.
In the post-trust era, the public overwhelmingly views businesses as operating against the public’s best
interests, and the majority of employees view their leaders and colleagues skeptically.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #22
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Level of Difficulty: 2 Medium
Topic: The Role of Trust in the Post-Trust Era
23.
Which of the following is true of competence?
A. Its importance has decreased in the post-truster
B. It is often evaluated by ones track record of achievements.
C. It is innate and cannot be gained through experience.
D. It is unrelated to your communication style.
E. It is demonstrated by seeking passive roles within an organization.
Competence refers to the knowledge and skills needed to accomplish business tasks, approach
business problems, and get a job done. Most people will judge your competence based on your track
record of success and achievement.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #23
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Competence in Establishing Credibility
24.
People can demonstrate competence by:
A. seeking passive roles within an organization.
B. obscuring their motivation and sources of information.
C. being accountable only to themselves and nobody else.
D. hiding their mistakes from their team members.
E. emphasizing results and focusing on action.
Competence refers to the knowledge and skills needed to accomplish business tasks, approach
business problems, and get a job done. There are two traits associated with competence: a focus on
action and an emphasis on results.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #24
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Competence in Establishing Credibility
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Chapter’s
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25.
Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She
wishes to give one of her deputy managers the “Employee of the Year” award, and one of her teams
the “Stars of the Year” award. Which of the following deputy managers should she choose if she is
looking for the employee with the highest level of competence?
A. Jack, who has missed several deadlines in the past
B. Dora, who has a me-oriented communication style
C. Maria, who focuses on action and emphasizes results
D. Peggy, who works independently of the interests of stakeholders
E. Terry, who seeks passive roles in the organization
Competence refers to the knowledge and skills needed to accomplish business tasks, approach
business problems, and get a job done. The two traits associated with competence are: a focus on
action and an emphasis on results.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #25
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Competence in Establishing Credibility
26.
A sense of caring can be established by:
A. cultivating a sense of community in the workplace.
B. not concerning yourself with the aspirations of your employees.
C. being result-oriented and not relationship-oriented.
D. discouraging employees from working in teams.
E. favoring a me-oriented communication style.
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #26
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Caring in Establishing Credibility
27.
In what way does caring help establish credibility in the business world?
A. It helps people understand serious business problems.
B. It encourages people to work as individuals instead of teams.
C. It promotes closed communication structures.
D. It encourages people to demonstrate accountability.
E. It makes individuals less transparent.
Caring for others plays an important role in establishing credibility. In the business world, caring
implies understanding the interests of others, cultivating a sense of community, and demonstrating
accountability.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #27
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
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28.
Which of the following indicates that the sales manager of Blue Inc., Tom, lacks a sense of caring?
A. Tom strives to cultivate a sense of community in the workplace.
B. Tom attempts to understand the dreams and aspirations of his employees.
C. Tom encourages employees to bond and work in teams.
D. Tom ignores his employees’ need to develop their skills.
E. Tom prioritizes the welfare of his employees over that of the company.
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability. Less than half (42 percent) of employees believe their
managers care about them. Even worse, less than one-third (29 percent) of employees believe their
managers care about whether they develop skills.
AACSB: Communication
Blooms: Apply
Cardon - Chapter 01 #28
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 3 Hard
Topic: The Role of Caring in Establishing Credibility
29.
A _____ takes a stakeholder view that includes all groups in society affected by a person’s
business.
A. sense of accountability
B. sense of individuality
C. sense of team culture
D. sense of opportunity
E. sense of application
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability. A sense of accountability takes a stakeholder view that
includes all groups in society affected by a person’s business.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #29
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
30.
Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the
consumer, and for the company’s shareholders, indicates a sense of _____.
A. individuality
B. accountability
C. opportunity
D. future-orientation
E. endurance
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability. To perform every day at the highest standards, not just
for oneself, but for the team, for the supervisor, for the consumer, and for the company’s shareholders,
indicates a sense of accountability.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #30
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Caring in Establishing Credibility
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31.
A _____ involves a feeling of duty to other employees and customers.
A. sense of opportunity
B. sense of individuality
C. sense of accountability
D. sense of culture
E. sense of application
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability. A sense of accountability involves a feeling of
responsibility to stakeholders.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #31
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
32.
Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She
wishes to give one of her deputy managers the “Employee of the Year” award, and one of her teams
the “Stars of the Year” award. Which of the following deputy managers should she choose if she is
looking for an employee with a strong sense of caring?
A. Jack, who prioritizes his own goals over that of his team’s
B. Dora, who has a me-oriented communication style
C. Peggy, who doesn't understand the interests of her team
D. Jenny, who cultivates a sense of community in the workplace
E. Terry, who seeks passive roles in the organization
In the business world, caring implies understanding the interests of others, cultivating a sense of
community, and demonstrating accountability.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #32
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Caring in Establishing Credibility
33.
Character can be defined as:
A. the stated and lived values of a company.
B. the knowledge and skills needed to accomplish business tasks.
C. a reputation for adhering to high moral and ethical values.
D. a set of principles that govern behavior in the workplace.
E. the ability to cultivate a sense of community in the workplace.
Managers can control their reputation as credible communicators by focusing on three wellestablished factors: competence, caring, and character. Character refers to a reputation for staying true
to commitments made to stakeholders and adhering to high moral and ethical values.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #33
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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34.
Which of the following is true of character?
A. It is seldom important in long-term, collaborative relationships.
B. Character is innate and cannot be cultivated.
C. Its importance has decreased in the post-truster
D. Character-based traits are central in establishing trust.
E. It increases when the level of transparency decreases.
Character is central in creating trust. Business executives were asked what the most important
determinants of trust in workplace projects were. Overwhelmingly, character-based traits—that is,
honesty, ethical behavior, and willingness to exchange information—ranked at the top.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #34
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 2 Medium
Topic: The Role of Character in Establishing Credibility
35.
Which of the following refers to a reputation for staying true to commitments made to stakeholders?
A. Team culture
B. Character
C. Individuality
D. Expertise
E. Deliverables
Managers can control their reputation as credible communicators by focusing on three wellestablished factors: competence, caring, and character. Character refers to a reputation for staying true
to commitments made to stakeholders and adhering to high moral and ethical values.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #35
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
36.
Which of the following statements about business ethics is true?
A. They are skills needed to identify and overcome business problems.
B. They are of decreasing significance in the post-truster
C. They are self-formulated values prioritized and adhered to by individual people.
D. They measure the extent to which employees care for the needs of the company.
E. They are commonly held principles in the business community for acceptable behavior.
Ethics are rules of conduct or moral principles that guide individual or group behavior. Business ethics
are the commonly accepted beliefs and principles in the business community for acceptable behavior.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #36
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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37.
Which of the following is true of transparency?
A. Its relevance in the post-trust era has decreased.
B. It implies sharing a company's trade secrets with its competitors.
C. It necessitates the obscuring of motives and business practices.
D. It is currently the dominant business ethic.
E. It implies being accountable only to yourself.
The dominant business ethic in recent years is transparency. Transparency involves sharing all
relevant information with stakeholders.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #37
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
38.
Which of the following is true of corporate values?
A. Corporate values are those that are formulated and adhered to by individuals.
B. Publicly traded companies can decline to adopt a code of conduct.
C. The employees of a company are not bound by corporate values.
D. Corporate values are most effective when aligned with personal values.
E. Corporate values are implied and unwritten rules which are open to interpretation.
Aligning personal values—those values that individuals prioritize and adhere to—with corporate
values is an important element of character. After all, if one is living corporate values that do not
match one’s personal values, then there is a lack of integrity.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #38
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
39.
The dominant business ethic in recent years is transparency. Transparency involves sharing all
relevant information with stakeholders.Tess is the general manager of Choc-a-block, an international
sweet-manufacturing company. She wishes to give one of her deputy managers the “Employee of
the Year” award, and one of her teams the “Stars of the Year” award. Which of the following deputy
managers should she choose if she is looking for an employee with a strong sense of ethics?
A. Jordan, who is transparent and shares all relevant information with stakeholders
B. Dora, who does not consider herself accountable to stakeholders
C. Terry, who seldom checks his reports for errors
D. Peggy, whose presentations are often misleading
E. Jack, who conducts personal business on company time
The dominant business ethic in recent years is transparency. Transparency involves sharing all
relevant information with stakeholders.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #39
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 2 Medium
Topic: The Role of Character in Establishing Credibility
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40.
Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She
wishes to give one of her deputy managers the “Employee of the Year” award, and one of her teams
the “Stars of the Year” award. Which of the following deputy managers should she choose if she is
looking for an employee who communicates fairly in business?
A. Jordan, who doesn't obscure his motives or sources of information
B. Dora, who does not consider the dignity of other people when talking to them
C. Maria, who gives stakeholders little opportunity to provide input during discussions
D. Peggy, whose presentations are often misleading
E. Terry, who seldom checks his reports for errors
One way to evaluate your communications is to use the FAIR test. The FAIR test helps you examine
how well you have provided the facts; how well you have granted access to your motives, reasoning,
and information; how well you have examined impacts on stakeholders; and how well you have
shown respect.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #40
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 2 Medium
Topic: The Role of Character in Establishing Credibility
41.
Which of the following is characteristic of people in high-trust relationships?
A. A willingness to cooperate
B. High resistance to new ideas
C. Complicated and formalized communication styles
D. A tendency to assume the worst of other people
E. A strong disinclination to help other people
Extensive research has shown that high-trust relationships lead to more efficient and superior work
outcomes. In terms of ease of communication, credibility leads to less resistance from others,
increased willingness to cooperate, and less likelihood of miscommunication. In low-trust work
environments, people tend to assume the negative regarding others’ actions.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #41
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 2 Medium
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
42.
Which of the following is true of people in low-trust relationships?
A. They are highly efficient and easy to motivate.
B. They assume the best of each other.
C. They give each other the benefit of the doubt.
D. They communicate poorly and inefficiently.
E. They help each other freely and willingly.
Extensive research has shown that high-trust relationships lead to more efficient and superior work
outcomes. In terms of ease of communication, credibility leads to less resistance from others,
increased willingness to cooperate, and less likelihood of miscommunication.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #42
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 2 Medium
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
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43.
Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She
wishes to give one of her deputy managers the “Employee of the Year” award, and one of her teams
the “Stars of the Year” award. Which of the following teams should she choose for the “Stars of the
Year” award if she is looking for one that operates in a high-trust environment?
A. Team A, whose members are highly efficient and easy to motivate
B. Team B, whose members tend to assume the worst of each other
C. Team C, whose members rarely give each other the benefit of the doubt
D. Team D, whose members have poor communication styles
E. Team E, whose members are often disinclined to help each other
Extensive research has shown that high-trust relationships lead to more efficient and superior work
outcomes. In terms of ease of communication, credibility leads to less resistance from others,
increased willingness to cooperate, and less likelihood of miscommunication.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #43
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 2 Medium
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
44.
Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She
wishes to give one of her deputy managers the “Employee of the Year” award, and one of her teams
the “Stars of the Year” award. Which of the following teams is she least likely to pick for the “Stars of
the Year” award if she is looking for one that operates in a high-trust environment?
A. Team A, whose members are efficient and easy to motivate
B. Team B, whose members always assume the best of each other
C. Team C, whose members rarely give each other the benefit of the doubt
D. Team D, whose members have simple and direct communication styles
E. Team E, whose members help each other freely and frequently
Extensive research has shown that high-trust relationships lead to more efficient and superior work
outcomes. In terms of ease of communication, credibility leads to less resistance from others,
increased willingness to cooperate, and less likelihood of miscommunication. In low-trust work
environments, people tend to assume the negative regarding others’ actions.
AACSB: Communication
Blooms: Understand
Cardon - Chapter 01 #44
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 2 Medium
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
45.
Why has establishing credibility become so important in the post-trust era?
In the post-trust era, the public overwhelmingly views businesses as operating against the public’s best
interests, and the majority of employees view their leaders and colleagues skeptically. In the business
world, you often start from a deficit of trust. As a result, one of your first goals should be to gain trust
or credibility from colleagues, clients, customers, and other contacts.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #45
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Level of Difficulty: 1 Easy
Topic: The Role of Trust in the Post-Trust Era
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46.
Discuss the role of competence in establishing credibility.
Competence refers to the knowledge and skills needed to accomplish business tasks, approach
business problems, and get a job done. You demonstrate competence by taking an active role in your
business and by getting results. How you communicate your plan of action and the results of those
actions will determine how others perceive your competence and your credibility.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #46
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Competence in Establishing Credibility
47.
What role does caring play in the establishment of credibility?
Your colleagues, clients, and your customers will trust you far more if they know you care about
them. Once an individual is perceived as unconcerned about the interests of others or disinterested in
causes above and beyond him- or herself, others distrust such a person. In the business world, caring
implies understanding the interests of others, cultivating a sense of community, and demonstrating
accountability.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #47
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
48.
What does a sense of accountability imply?
A sense of accountability implies an obligation to meeting the needs and wants of others. It also
involves an enlarged vision of those affected by your business activities. It takes a stakeholder view
that includes all groups in society affected by your business.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #48
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Caring in Establishing Credibility
49.
Discuss the role of character in establishing credibility.
Character refers to a reputation for staying true to commitments made to stakeholders and adhering
to high moral and ethical values. Character has always been important in business relationships,
especially long-term, collaborative relationships. Character is central in creating trust. Business
executives were asked what the most important determinants of trust in workplace projects were.
Overwhelmingly, character-based traits—that is, honesty, ethical behavior, and willingness to
exchange information—ranked at the top.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #49
Learning Objective: 01-02 Describe how competence, caring, and character affect your credibility as a communicator.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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50.
What are business ethics?
Business ethics are the commonly accepted beliefs and principles in the business community
for acceptable behavior. At a minimum, business ethics involve adhering to laws; safeguarding
confidential or proprietary information; avoiding conflicts of interest and misusing company assets;
and refraining from accepting or providing inappropriate gifts, gratuities, and entertainment.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #50
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
51.
Define transparency.
Transparency involves sharing all relevant information with stakeholders. As defined by Transparency
International, transparency “is a principle that allows those affected by administrative decisions,
business transactions or charitable work to know not only the basic facts and figures but also the
mechanisms and processes. It is the duty of civil servants, managers and trustees to act visibly,
predictably and understandably.” As far as corporate communications, the dominant business ethic
in recent years is transparency. And for the foreseeable future, it is expected to remain the dominant
business ethic related to communications.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #51
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
52.
What are corporate values? Why is it important that they be aligned with personal values?
Corporate values are the stated and lived values of a company. Aligning personal values—those
values that individuals prioritize and adhere to—with corporate values is an important element of
character. If one is living corporate values that do not match one’s personal values, then there is a lack
of integrity.
AACSB: Ethics
Blooms: Remember
Cardon - Chapter 01 #52
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
53.
What are the issues associated with dishonest communication?
First, by avoiding open and honest communication of business problems, employees doom a business
to poor financial performance. Second, dishonesty is among the primary reasons for lower employee
morale. Many employees left an organization because of lack of trust—the key reason being lack of
communication and dishonesty. Finally, dishonesty can be reason for dismissal.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #53
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Level of Difficulty: 1 Easy
Topic: The Role of Character in Establishing Credibility
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Chapter’s
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54.
What are the advantages of high-trust relationships?
Establishing credibility allows you to communicate more easily and more influentially. High-trust
relationships lead to more efficient and superior work outcomes. In terms of ease of communication,
credibility leads to less resistance from others, increased willingness to cooperate, and less likelihood
of miscommunication. In high-trust relationships, since individuals willingly and freely give the
benefit of the doubt, communication is simpler, easier, quicker, and more effective.
AACSB: Communication
Blooms: Remember
Cardon - Chapter 01 #54
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 1 Easy
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
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Chapter 01_Establishing Credibility Summary
Category
AACSB: Communication
AACSB: Ethics
Blooms: Apply
Blooms: Remember
Blooms: Understand
Cardon - Chapter 01
Learning Objective: 01-01 Explain the importance of establishing credibility for business communications.
Learning Objective: 0102 Describe how competence, caring, and character affect your credibility as a communicator.
Learning Objective: 01-03 Define and explain business ethics, corporate values, and personal values.
Learning Objective: 01-04 Explain the FAIR approach to ethical business communications.
Level of Difficulty: 1 Easy
Level of Difficulty: 2 Medium
Level of Difficulty: 3 Hard
Topic: High-Trust Relationships, Ease of Communication, and Improved Work Outcomes
Topic: The Role of Caring in Establishing Credibility
Topic: The Role of Character in Establishing Credibility
Topic: The Role of Competence in Establishing Credibility
Topic: The Role of Trust in the Post-Trust Era
# of Questions
41
13
1
38
15
54
5
25
15
9
38
15
1
7
14
22
6
5
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We Don’t reply in this website, you need to contact by email for all chapters
Instant download. Just send email and get all chapters download.
Get all Chapters Solutions Manual/Test Bank Instant Download by email at
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You can also order by WhatsApp
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Send email or WhatsApp with complete Book title, Edition Number and
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