PROSPECTUS 2020
Please note:
This is not a comprehensive list
Do not hesitate to contact us with your specific enquiry.
PURPOSE:
Skills Development Professional (SDP) believe in training our clients in the most user-friendly and
effective way. We are here for our clients on this development journey.
We deliver results, with compliancy. That means, that each service we provide we make sure you
receive the maximum value for what you pay for. Our training we provide is accredited with NQF
Levels and quality approved. We believe in and execute outcome-based training to match skillsets
with results.
Our values we truly believe in and try our best for you to experience is Diligence, Loyalty,
Accountability, Results, Unity, and Trust.
SERVICE DELIVERY:
How we complete our services for you matter just as much as why we complete them for you. We
deliver our service to our clients Nation-Wide through the following methods:
•
We have face-to-face contact in workshop set-up or one-on-one coaching.
•
We also deliver our services via e-learning, text, telephonic, and video conferencing for
flexibility purposes.
WHAT WE OFFER:
We cover the following services with much intent, to ensure that “the proof is in the pudding”:
•
Accredited Training: We ensure quality in our training through subject matter experts in
facilitation and content development. We address the skill gap custom to our client with the
tax benefits. Whether Qualification or Skills Program, we ensure the training is tailored to
your identified needs.
•
Recruitment: Our recruitment services make sure you reduce your cost to hire correctly
and to quality approve candidates through assessments. This talent sourcing is done for
projects identified by You.
EXTRA INFORMATION:
•
We also compile accredited Skills Programs to our customer’s needs as well as
entrepreneurial development programs.
•
We have been privileged to have experience in the disability sector as we have conducted
learnerships for people with various disabilities.
•
SDP is a Black Woman Owned, Designated Group Enterprise and an Empowering Supplier.
This means that any procurement with SDP will be recognised five times at an enhanced level
on the Enterprise and Supplier Development element on the GENERIC B-BBEE Scorecard
under the Amended Codes of Good Practice.
SDP Prospectus
Page 2
CONTENTS
FAIS REGULATORY EXAMS RE1 OR RE5: WORKSHOP AND E-LEARNING ................ 5
SOCIAL MEDIA MARKETING ......................................................................................................... 5
ADULT EDUCATION (ETDP SETA) .................................................................................... 6
SKILLS DEVELOPMENT FACILITATOR ......................................................................................... 7
FINANCIAL MANAGEMENT - (FOR NON-FINANCIAL MANAGERS) ............................................. 8
RECEPTIONIST SKILLS ................................................................................................................. 9
COMPUTER SKILLS TRAINING (MICT SETA) ............................................................................. 10
WORKPLACE READINESS .......................................................................................................... 11
OFFICE ADMINISTRATION AND BOOKKEEPING SKILLS .......................................................... 12
FINANCE AND ECONOMICS ............................................................................................ 13
BUSINESS ENTREPENEURIAL SKILLS....................................................................................... 13
KNOWLEDGE MANAGEMENT ..................................................................................................... 14
PRACTICAL FINANCIAL MANAGEMENT ..................................................................................... 15
HUMAN RESOURCE AND MANAGEMENT ..................................................................... 16
CONFLICT RESOLUTION ............................................................................................................. 16
HUMAN RESOURCE ADMINISTRATION ..................................................................................... 17
EVENT MANAGEMENT ................................................................................................................ 18
CONDUCTING A MEETING .......................................................................................................... 19
LEADERSHIP SKILLS ................................................................................................................... 20
MOTIVATION AND TEAM DEVELOPMENT.................................................................................. 21
TIME AND PRODUCTIVITY MANAGEMENT ................................................................................ 22
BASIC PROJECT MANAGEMENT SKILLS ................................................................................... 22
CUSTOMER MANAGEMENT ........................................................................................................ 22
MARKETING SKILLS .................................................................................................................... 23
E-LEARNING COURSES ................................................................................................... 24
SDP Prospectus
Page 3
QUALIFICATIONS LIST
Please request a quotation, as we would like to accommodate you through various learning options
while being cost-conscious for you.
Payment Plans for the qualifications can be requested:
SAQA
ID
Description
Level
Credits
ACCREDITED
66610
FET Certificate: Short Term Insurance
NQF4
150
INSETA
59717
FET Certificate: Wealth Management
NQF4
150
INSETA
57608
National Certificate: Wealth Management
NQF5
120
INSETA
66609
FET Certificate: Retail Insurance
NQF4
140
INSETA
49649
FET Certificate: Long-term Insurance
NQF4
140
INSETA
50334
National Certificate: Occupational Directed Education and Training
and Development Practices
NQF5
120
ETDP SETA
97542
Occupational Certificate: Early Childhood Development Practitioner
NQF 4
131
QCTO
58375
National Certificate: Bookkeeping
NQF3
120
ICB
58376
FET Certificate: Bookkeeping (Entry Requirement: 58375)
NQF4
130
ICB
36213
National Diploma: Technical Financial Accounting
(Entry Requirement: 58376)
NQF5
251
ICB
20366
National Diploma: Financial Accounting (Entry Requirement: 36213) NQF6
280
ICB
23618
Certificate: Office Administration
NQF5
120
ICB
23619
Higher Certificate: Office Administration (Entry Requirement 23618)
NQF5
240
ICB
35958
Diploma: Office Administration (Entry Requirement 23619)
NQF6
360
ICB
61755
GET Certificate: Business Practise
NQF1
121
Services Seta
49648
National Certificate: New Venture Creation
NQF2
138
Services Seta
66249
FET Certificate: New Venture Creation
NQF4
149
Services Seta
57712
FET Certificate: Generic Management
NQF4
150
Services Seta
59201
FET Certificate: Generic Management
NQF5
162
Services Seta
59097
FET Certificate: Real Estate
NQF4
150
Services Seta
20188
National Certificate: Real Estate
NQF5
135
Services Seta
50080
FET Certificate: Project Management
NQF4
136
Services Seta
58395
National Certificate: Project Management
NQF5
120
Services Seta
71490
National Certificate: Contact Centre Support
NQF2
128
Services Seta
23833
National Certificate: Business Administration
NQF2
120
Services Seta
67465
National Certificate: Business Administration
NQF3
120
Services Seta
61595
FET Certificate: Business Administration
NQF4
140
Services Seta
67464
FET Certificate: Marketing
NQF4
139
Services Seta
SDP Prospectus
Page 4
FAIS REGULATORY EXAMS RE1 OR RE5: WORKSHOP AND E -LEARNING
There are two different Workshop Options available:
•
Two-day Workshop: this is suited for people who are experienced or have previous
exposure to the financial services industry.
Two and a ½ day Workshop: this is recommended for people who are new to the
industry, have limited exposure to other areas in the industry, and/or who would
benefit from working through practice questions.
•
REGULATORY EXAM TRAINING ONLINE
E learning:
Full Package
Mock exams only
Plus planning and
strategy
RE05 - Reps
R 996.00
RE01 – Key Individuals
R1 450.00
RE05 - Reps
R 290.00
RE01 – Key Individuals
R 520.00
Unlimited mock exam
attempts
Unlimited mock exam
attempts
SOCIAL MEDIA MARKETING
COURSE
Level
Facebook, Instagram,
LinkedIn, Email Marketing
and Websites
NQF5
SDP Prospectus
Credits Days
n/a
1
PRICE
Outcome
Use of Each Media for
Promotions.
Brand Management.
R1680.00
Content Marketing.
Creating Advertisement
Campaigns.
Page 5
SHORT COURSES AND SKILL SETS
ADULT EDUCATION (ETDP SETA)
SAQA
ID
Description
Level
Credits
117871
FACILITATION SKILLS
Facilitate learning using
a variety of given
methodologies
NQF5
10
Days
Course
Fee
(Minimum
6 Learners)
Outcomes
2
R2 700.00
Plan and prepare for facilitation;
Facilitate learning; and
Evaluate learning and facilitation.
115753
ASSESSOR COURSE
Conduct Outcomes
Based Assessments
NQF5
15
3
R4 200.00
115759
MODERATION
COURSE
Moderate Outcomes
Based Assessments
NQF6
10
3
R4 200.00
114215
MENTORING
Mentor a colleague to
enhance the individual`s
knowledge, skills, values
and attitudes in a
selected career path
NQF4
4
1
R1 800.00
SDP Prospectus
Demonstrate understanding of outcomes-based
assessment;
Prepare for assessments;
Conduct assessments;
Provide feedback on assessments; and
Review assessments.
Demonstrate understanding of moderation
within the context of an outcomes-based
assessment system,
Plan and prepare for moderation,
Conduct moderation,
Advise and support assessors,
Report, record and administer moderation, and
Review moderation systems and processes.
Explaining the concept of mentoring.
Describing the characteristics of a good mentor.
Explaining the importance of knowledge in
mentoring.
Applying the skills and techniques required of a
mentor.
Page 6
SKILLS DEVELOPMENT FACILITATOR
US ID
Description
15221
Provide information and
advice regarding skills
development and related
issues
NQF5
4
1
123396
Define target audience
profiles and skills gaps
NQF4
6
0.5
15227
Conduct skills
development
administration in an
organisation
NQF4
4
0.5
15217
Develop an organisational
training and development
plan
NQF5
6
1
NQF5
6
1
NQF6
4
1
30
5
15232
15218
Coordinate planned skills
development
interventions in an
organisation
Conduct an analysis to
determine outcomes of
learning for skills
development and other
purposes
TOTALS
SDP Prospectus
Level
Credits
Outcomes
Days
Provide information related to skills development, including
relevant legislation, learning and assessment,
Advise an organisation concerning the alignment of skills
development practices to the information provided; and
Advise on the promotion of skills development.
Preparing for information gathering.
Gathering information on learners.
Carrying out a basic skills audit.
Compiling a report on the target audience and skills gaps.
Collate and store data related to skills development
Provide information related to skills development
Contribute to the improvement of systems and procedures
related to processing skills development data.
Analyse current and required skills
Develop a skills profile and define a skills gap
Establish skills priorities
Develop a training and development plan.
Identify and prioritise learners` learning requirements
Plan and organise learning interventions
Coordinate learning interventions
Review and report on learning interventions.
Plan and organise a skills analysis process
Conduct an analysis to determine outcomes of learning
needed for formal recognition
Produce and verify a matrix of outcomes.
Price: R6 500.00
Page 7
ACCREDITED WITH SERVICES SETA
FINANCIAL MANAGEMENT - (FOR NON-FINANCIAL MANAGERS)
U/S ID
Description
Level
Credits
Days
7468
Personal
and
Business
Budgeting
NQF 4
6
1
117156
Interpret
basic
financial
statements
NQF 4
4
1
263474
Manage
Finances of
a New
Venture
NQF 4
6
2
SDP Prospectus
Use mathematics to plan and control financial instruments
including insurance and assurance, unit trusts, stock exchange
dealings, options, futures and bonds
Use simple and compound interest to make sense of and define
a variety of situations including mortgage loans, hire purchase,
present values, annuities and sinking funds
Investigate various aspects of costs and revenue including
marginal costs, marginal revenue and optimisation of profit
Use mathematics to debate aspects of the national and global
economy, including tax, productivity and the equitable
distribution of resources.
Analysing the basic elements of an income and expenditure
statement.
Analysing the basic elements of a balance sheet.
Compiling a personal assets and liabilities statement.
Using the evidence in financial statements to make a financial
decision.
Explain financial aspects involved in running new venture.
Apply cash flow management in the running of a new venture.
Apply an accounting system to manage a new venture.
Analyse an income and expenditure statement.
Analyse a balance sheet.
Make a financial decision based on financial statements.
Page 8
RECEPTIONIST SKILLS
U/S ID
13930
Description
Monitor and control
the receiving and
satisfaction of
visitors
NOF
Credits
Level 3
2
Days
1
114805
Manage General
Administration
Level 4
4
1
113836
Apply Basic
Computer
Technology
Level 3
11
2
Level 3
10
1
123258
Foster and Maintain
Customer Relations
SDP Prospectus
Overseeing the reception of visitors
Ensuring that visitors are consulted according to
organisational requirements
Monitoring visitors` satisfaction
Processing payments
Co-ordinating and monitoring promotional activities
Controlling and dealing with confidential information and
documents
Implementing control measures with individuals
Operating a personal computer and communicating via
electronic data interchange
Managing work on a personal computer
Creating professional documents
Creating professional numerical and financial reports.
Describing organisational structures and products/services
for specific contexts.
Operating within a customer service system according to
context requirements.
Identifying customer needs and expectations within specific
contexts.
Dealing with customer complaints according to specified
procedures.
Choosing interpersonal behaviours appropriate for
occupational situations.
Page 9
COMPUTER SKILLS TRAINING (MICT SETA)
COURSE
Level
Credits
Days
117924
MS Word
NQF2
5
1
117923
MS Power
Point
NQF2
5
1
116940
Excel
Basic
NQF3
6
1
116943
Excel
Advanced
NQF4
3
1
116931
Internet
NQF2
4
1
116945
E-Mail
NQF2
2
1
SDP Prospectus
Outcome
Work with multiple documents.
Format text.
Format paragraphs.
Format pages.
Format a document.
Templates are used and created.
Create and edit a table.
Format a table according to given requirements.
Create and edit columns in a document.
Format columns in a document.
Describe the uses of merged documents.
Create a merged document.
Prepare and produce a presentation
Adjust settings to customise the view and preferences
of the presentation application.
Work with multiple presentations.
Format a presentation.
Use special presentation effects.
Apply special formatting to a presentation.
Customise a presentation for a specified purpose.
Evaluate a presentation produced for a specified
purpose.
The principles of spread sheets.
Create, open and save spread sheets.
Produce a spread sheet from a given specification. Edit
a spread sheet.
Format a spread sheet.
Check spelling in a spread sheet.
Prepare and produce a spread sheet to provide a
solution to a given problem.
Print a spread sheet using features specific to spread
sheets.
Adjust settings to customise the view.
Work with multiple worksheets.
Apply formulae to worksheets.
Apply built-in functions of the spread sheet application.
Create and edit a graph/chart.
Load data from an external data source.
Insert and edit objects in a spread sheet.
Working with Macro’s and V-Lookups
Understand the Internet.
Legal and ethical issues in relation to Internet use.
Use a browser to display a given Web Page.
Adjust settings to customise the view and preferences
of the browser application.
Navigate on the Internet.
Use a Search Engine to locate given information
specifications.
Obtain information from a Web site.
Understand the concepts and terms of electronic
messaging.
Create and send an E-mail message.
Receive and respond to e-mails.
Work with multiple E-mail messages.
Adjust settings to customise the view and preferences
of the E-mail application.
Page 10
WORKPLACE READINESS
15091
243193
243189
COURSE
Level
Credits
Days
Plan and
Manage
One’s Time
NQF1
3
1
NQF1
4
1
NQF1
8
1
Practice
Good
Health and
Grooming
Habits
Manage
Personal
Finances
256154
Interpret
and
Implement
Instructions
NQF1
8
1
13176
Interview
Skills
NQF 1
3
1
SDP Prospectus
Outcome
Set realistic goals for tasks and activities
Prioritise tasks and activities in order to plan time
Draw up a plan/schedule to organise tasks and activities
Carry out tasks and activities as planned
Deal with common health conditions to help prevent the spread
of illness.
Practice good hygiene habits.
Practice good grooming and dress habits.
Understand personal finance.
Plan and prepare a personal budget.
Operate a personal bank account.
Follow written instructions and convert pictorial instructions into
words.
Carry out an instruction in a number of ways.
Identify and respond to the key words in an instruction.
Identify unclear instructions and illustrate how such instructions
can be improved.
Show the importance of sequence in following instructions.
Introducing yourself professionally
Negotiating Skills
Describe the reasons for starting or running a business
Explain the role assets play in carrying out business
List the sources of money required to establish and run a
business
List the areas of expenditure in a business (where the money
goes)
Describe how profit is generated and how it might be increased
Describe the benefits of each stakeholder group of making a
profit in the business
Identify and explain the role of the bookkeeping and accounting
function of the business
Page 11
OFFICE ADMINISTRATION AND BOOKKEEPING SKILLS
COURSE
Level
Credits
Days
7878
Prepare and
Maintain Financial
Records and
Statements
NQF5
12
1
12997
Prepare Financial
Reports and
Returns
NQF5
8
1
10171
Manage the
Capture, Storage
and Retrieval of
Human Resources
Information
NQF5
3
1
11909
Monitor and Advise
of Rights and
Conditions of
Employment
NQF5
5
1
SDP Prospectus
Outcome
Explain the importance of keeping financial records and
statements updated and secured.
Prepare and present periodic performance reports.
Prepare reports and returns for outside agencies.
Prepare VAT returns.
Demonstrate an understanding of the business and
accounting environment.
Organise the collation of information required for human
resources management.
Organise, control and monitor the storing, recording,
maintenance and retrieval of collated info.
Advise and inform the organisation by providing human
resource information for the use of others.
Identify rights and obligations in terms of statutes,
contracts and agreements.
Ensure compliance with statutory and other conditions of
employment.
Provide advice on the application of substantive
conditions.
Page 12
FINANCE AND ECONOMICS
HIGH IMPACT SHORT COURSES:
BUSINESS ENTREPENEURIAL SKILLS
COURSE
Level
Credits
Days
119673
Entrepreneurial
Ideas and
Opportunities
NQF2
7
1
119666
Determine the
Financial
Requirements
of a New
Business
NQF2
8
1
119670
Produce a
Business Plan
NQF2
8
1
119672
Manage
Marketing and
Selling
NQF2
7
1
119674
Manage
Finances
NQF2
10
2
SDP Prospectus
Outcome
Describing and discussing entrepreneurship.
Identifying own entrepreneurial strengths and weaknesses
in relation to opportunity identified.
Characteristics of a typical entrepreneur.
Entrepreneurial opportunities.
Compiling entrepreneurial goal and personal growth plan.
The financial and cash flow requirements of a new venture
Determining income and expenditure of a new venture
Implementing pricing and costing principles
Identifying resources to obtain start-up capital
The elements of a business plan
Compiling an organisation structure for one's own business
to determine how a business plan can best be integrated
Identifying resources and information required to complete
own business plan
Compiling a business plan
Implementing marketing plan
Negotiating a deal with a customer
Outlining processes and principles for completing basic
quotes
Outlining processes and principles for completing tender
documents
Financial controls for managing a business
Applying accounting practices and procedures
Managing business accounts and maintaining business
records
Utilising financial statements to identify business progress
Page 13
KNOWLEDGE MANAGEMENT
COURSE
Level
Credits
Days
252044
Apply the
Principles of
Knowledge
Management
NQF5
6
1
252022
Develop and
Implement a
Project Plan
NQF5
8
1
252039
Develop a Plan
to Combat
Corruption
NQF5
5
1
252025
Monitor, Assess
and Manage
Risk
NQF5
8
1
SDP Prospectus
Outcome
Demonstrate knowledge and understanding of the
concepts and components of knowledge management.
Analyse a unit according the entity's knowledge
management policies and procedures.
Develop a knowledge management implementation plan
for a unit.
Selecting a work-based project for a unit.
Scoping a work-based project for a unit.
Developing a project plan.
Developing tools to measure key performance
parameters.
Implementing the plan and evaluate project progress.
Explaining corruption and its manifestations in the South
African work environment.
Identifying the impact of corruption on the unit.
Analysing areas of potential risk in the unit.
Developing a plan to combat corruption in the unit.
Demonstrating an understanding of business processes
and potential risks to a unit.
Identifying potential risks and assessing the impact
thereof in a unit.
Developing contingency plans for managing risk.
Testing and revising contingency plans.
Page 14
PRACTICAL FINANCIAL MANAGEMENT
COURSE
Level
Credits
Days
7468
Financial
Budgeting and
Planning
NQF4
6
1
263455
Apply the
Principles of
Costing and
Pricing to a
Business
NQF4
6
1
13945
Manage Stock
and Fixed
Assets
NQF4
2
1
263474
Manage the
Finances of a
Business
NQF4
6
1
117156
Analyse Basic
Financial
Statements
NQF4
4
1
SDP Prospectus
Outcome
Plan and control financial instruments including insurance
and assurance, unit trusts, stock exchange dealings,
options, futures and bonds
Use simple and compound interest to make sense of and
define a variety of situations including mortgage loans,
hire purchase, present values, annuities and sinking funds
Investigate various aspects of costs and revenue including
marginal costs, marginal revenue and optimisation of profit
Debate aspects of the national and global economy,
including tax, productivity and the equitable distribution of
resources.
Criteria of a price setting policy for a new venture.
Analyse internal and external factors that impact upon
pricing decisions.
The relationship between costs, revenue and profits.
Differentiating between fixed assets and stock in a
business unit.
The influence that stock management can have on the
profitability of a business.
Management of fixed assets in a business unit.
Applying the basic principles of stock and fixed asset
management to a business unit.
Financial aspects involved in running new venture.
Cash flow management in the running of a new venture.
An accounting system to manage a new venture.
Analyse an income and expenditure statement.
Analyse a balance sheet.
Make a financial decision based on financial statements.
Analysing the basic elements of an income and
expenditure statement.
Analysing the basic elements of a balance sheet.
Compiling a personal assets and liabilities statement.
Using the evidence in financial statements to make a
financial decision.
Page 15
HUMAN RESOURCE AND MANAGEMENT
HIGH IMPACT SHORT COURSE:
CONFLICT RESOLUTION
COURSE
Level
Credits
Days
114226
Interpret and
Manage Conflict in
the Workplace
NQF5
8
1
252031
Emotional
Intelligence
NQF5
4
1
SDP Prospectus
Outcome
Describing the main sources of conflict
Describing appropriate techniques to manage conflict
Implementing a strategy to resolve conflict
Developing the attributes of a good conflict manager
Demonstrating knowledge and understanding of the
principles and concepts of emotional intelligence in
respect of life and work relations.
Analysing the role of emotional intelligence in
interpersonal and intrapersonal relationships in life
and work situations.
Analysing the impact of emotional intelligence on life
and work interactions’.
Evaluating own level of emotional intelligence in
order to determine development areas.
Page 16
HUMAN RESOURCE ADMINISTRATION
COURSE
Level
Credits
Days
12140
Recruit and Select
Candidates to fill
Defined Positions
NQF5
9
1
252041
Promote a Learning
Culture in an
Organisation
NQF5
5
1
252033
Demonstrate ways
of dealing with the
effects of dread
diseases and
HIV/Aids
NQF5
8
1
114212
Explain the Impact
of Organisation
Wellness on a
Business
Environment and
Indicate a Strategy
for a Business Unit
NQF4
3
1
SDP Prospectus
Outcome
Plan and prepare for recruitment and selection.
Recruit applicants.
Select staff.
Investigate and analyse the status of the learning
culture within the organisation.
Develop strategies for the promotion of a learning
culture within the organisation.
Implement strategies to promote a learning culture.
Identify dreaded diseases and their impact on the
unit.
Promote a non-discriminatory work environment and
practices in relation to dreaded diseases.
Describe ways of dealing with the effects of dread
diseases in a unit.
Explaining the factors that impact on wellness in a
business environment.
Researching the corporate culture in a specific
business unit or small organisation.
Explaining the benefits of wellness on an
organisation.
Developing a strategy to improve organisational
wellness in a business unit or small organisation.
Page 17
EVENT MANAGEMENT
13929
13930
COURSE
Level
Credits
Days
Co-ordinate
Meetings,
Minor Events
and Travel
Arrangements
NQF3
3
1
Receive
Guests and
Visitors
NQF3
2
1
SDP Prospectus
Outcome
Identifying a date, venue and time for meeting or event
Liaising or negotiating with meeting attendees regarding
availability
Booking venues and catering
Finalising meeting room arrangements
Making travel, car hire and accommodation arrangements
Notifying and confirming arrangements with attendees or
stakeholders
Processing and distributing all documentation required for
the meeting or event
Overseeing the reception of visitors
Ensuring that visitors are consulted according to
organisational requirements
Monitoring visitors` satisfaction
Page 18
CONDUCTING A MEETING
COURSE
Level
Credits
Days
242816
Conduct a
Structured Meeting
NQF4
5
1
242819
Motivate and Build
a Team
NQF4
10
1
242817
Solve Problems and
Implement
Solutions
NQF4
8
1
242811
Prioritise Time for
Self and Team
NQF4
5
1
242822
Employ a
Systematic
Approach to
Achieving
Objectives
NQF4
10
1
SDP Prospectus
Outcome
Preparing for a meeting.
Conducting a meeting.
Dealing with differing views in a meeting.
Distributing records of a meeting.
Explaining the importance of motivating a team.
Demonstrating an understanding of self and team
members in a workplace.
Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.
Defining a problem.
Investigating the problem.
Generating problem solutions.
Implementing problem solution.
Evaluating the effectiveness of the solution.
Creating, implementing and maintaining a personal
and team task list.
Using and maintaining a diary.
Prioritising personal and team tasks.
Implementing and maintaining a task list.
Specifying objectives.
Formulating a plan.
Co-ordinating people and other resources.
Implementing the plan to meet objectives.
Evaluating results and making corrections and
improvements.
Page 19
LEADERSHIP SKILLS
COURSE
Level
Credits
Days
120300
Analyse Leadership
and Related
Theories in a Work
Context
NQF5
8
1
252043
Manage a Diverse
Work Force to add
Value
NQF5
6
1
252035
Select and Coach
First Line Managers
NQF5
8
1
252043
Apply the Principles
of Ethics to Improve
Organisational
Culture
NQF5
5
1
252026
Apply a Systems
Approach to
Decision Making
NQF5
6
1
SDP Prospectus
Outcome
Explaining the concept of leadership.
Differentiating between leadership and management.
Analysing and comparing leadership theories.
Applying the different roles and qualities of leadership
in a work context.
Demonstrating knowledge and understanding of
diversity in the workplace.
Demonstrating understanding of the reality of diversity
and its value in a unit.
Managing team members taking into account
similarities and differences.
Dealing with disagreements and conflicts arising from
diversity in a unit.
Selecting a first line manager for a specific position.
Planning the coaching process of a first line manager.
Coaching selected first line manager.
Monitoring and measuring the results of coaching
sessions.
Demonstrating understanding of the relationship
between values, ethics and organisational culture and
its impact on achieving goals and objectives.
Applying the concept of corporate ethics to a unit.
Analysing the unit in relation to the principles of
corporate ethics.
Formulating recommendations for promoting
organisational values, the code of conduct and ethical
practices within a unit and entity.
Applying critical and analytical skills to analyse an
issue or problem.
Engage with stakeholders in analysing the
issue/problem and developing solutions.
Selecting feasible solutions through a systems
approach.
Formulating and communicating the decision.
Page 20
MOTIVATION AND TEAM DEVELOPMENT
COURSE
Level
Credits
Days
252032
Create and Manage
an Environment that
Promotes
Innovation
NQF5
6
1
252037
Build Teams to
Achieve Goals and
Objectives
NQF5
6
1
252027
Devise and Apply
Strategies to
Establish and
Maintain Workplace
Relationships
NQF5
5
1
252034
Monitor and
Evaluate Team
Members against
Performance
Standards
NQF5
8
1
SDP Prospectus
Outcome
Analysing own unit in terms of opportunities for
innovation.
Demonstrating understanding of the techniques that
promote creativity.
Developing a plan for creating an environment
conducive to innovation.
Leading a team through a creative thinking process.
Demonstrating knowledge of and insight into the theory
of teams and the importance of teams in workplace
activities.
Applying the theory of teams to team dynamics.
Explaining the process of building teams.
Analysing the role of team leader in promoting team
effectiveness.
Evaluating the effectiveness of a team and propose
ways to improve team effectiveness.
Liaising and networking with internal and external
stakeholders.
Devising and applying a strategy to establish
constructive relationships with team members in a unit.
Devising and applying a strategy to establish
constructive relationships with managers.
Identifying and minimising personal conflict in the
workplace.
Formulating performance standards for team members
in a unit.
Establishing systems for monitoring performance of
team members.
Preparing for a performance review of a team member.
Conducting performance review interview.
Page 21
TIME AND PRODUCTIVITY MANAGEMENT
252032
COURSE
Level
Credits
Days
Develop, Implement
and Evaluate an
Operational Plan
NQF5
6
1
Outcome
Developing an operational plan for a unit.
Implementing an operational plan.
Monitoring, measuring and evaluating the achievement
of goals and objectives.
BASIC PROJECT MANAGEMENT SKILLS
252022
COURSE
Level
Credits
Days
Develop, implement
and evaluate a
project plan
NQF5
8
1
Outcome
Scoping a work-based project for a unit.
Developing a project plan.
Developing tools to measure key performance
parameters.
Implementing the plan and evaluate project progress.
CUSTOMER MANAGEMENT
114974
COURSE
Level
Credits
Days
Apply the Basic
Skills of Customer
Service
NQF2
2
1
SDP Prospectus
Outcome
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a
customer.
Processing a query in order to respond to a customer
need.
Page 22
MARKETING SKILLS
COURSE
Level
Credits
Days
115857
Marketing for
SMME’s
NQF5
6
1
263514
Understand
Market
Mechanisms
of a Business
NQF4
5
1
123258
Foster and
Maintain
Customer
Relationships
NQF3
10
1
242819
Motivate and
Build a Team
NQF4
10
1
13948
Negotiate a
Deal
NQF4
5
1
114593
Tender to
Secure
Business
NQF4
5
1
SDP Prospectus
Outcome
Identifying and defining marketing within the SMME
environment
Describing market segmentation and marketing
segmentation processes for SMMEs
Explaining positioning strategies for chosen segments
Explaining the nature and the extent of the competitive
environment for SMMEs
Explain the free market system in terms of perfect and
imperfect competitive markets.
Analyse the interaction of demand and supply in price
determination.
Analyse the factors that influence economic activity.
Describe the development and significance of markets.
Describing organisational structures and products/services
for specific contexts.
Operating within a customer service system according to
context requirements.
Identifying customer needs and expectations within specific
contexts.
Dealing with customer complaints according to specified
procedures.
Choosing interpersonal behaviours appropriate for
occupational situations.
Explaining the importance of motivating a team.
Demonstrating an understanding of self and team members
in a workplace.
Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.
The need for negotiation skills in business.
The steps in the negotiation process.
Applying the steps in the negotiation process Strategies that
could be used in negotiation.
Identify information resources of available business and
new markets accessed through tendering processes.
Analyse tender documents for viability in the new venture
context.
The relationship between costs, revenue and profits in
securing the tender.
Negotiate with suppliers and investigate new
products/services to apply competitive tender costing.
Page 23
E-LEARNING COURSES
Our Current E-learning covers a range of short courses, as well as critical Qualifications.
A few of the short courses are non-accredited.
The Short Courses Topics that can currently be covered are the following:
•
•
•
•
•
•
•
•
•
Visionary Leadership to develop Strategy
Apply Leadership Concepts in the Work Context
Comply with Organizational Ethics
Conflict Management
Business Writing
Customer Management
Debtors Management
Identify Potential and Existing Customers
Manage Marketing and Selling Processes
Method of E-learning Delivery:
Each Candidate receives secure login details and a private account to view marks and financial
accounts. Each Candidate will be given dead-lines for topics and when the projects need to be
completed.
We apply blended learning- Each individual will receive the information via various methods of
impact with the candidate. This can include whiteboard animation clips, Storylines to express the
message clearer. Audio and Video Clips explaining certain concepts better. The information will
also be given via Text, and free Learner Guides. The testing of the training will also include essays,
quizzes, multiple choice questions, single choice questions, fill in the missing blank, match columns
of definitions, discussions, and more.
*For any more information regarding our E-learning please do not hesitate to e-mail
training@sdp.edu.za, or simply call our landline at 051 447 5882.
SDP Prospectus
Page 24