DUNKIN’ INC. Human Resource Department Operating Plan 2024-2029 PERSPECTIVE: STRATEGIC GOAL: OBJECTIVES Enhance Employee Skills Foster Innovation Improve Employee Engagement LEARNING AND GROWTH Improve staff development for upskilling and re-skilling. MEASURES TARGETS Employee training hours Increase training hours by 25% per employee Number of new products Launch 5 new products per developed year Employee engagement score Achieve an engagement score Develop recognition and of 85 or higher reward programs. PERSPECTIVE: BUSINESS PROCESS STRATEGIC GOAL: Optimize Operational Excellence OBJECTIVES MEASURES TARGETS Improve Operational Efficiency Order processing time Reduce order processing time by 20% INITIATIVES Implement new technologies. Ensure High Product Quality Reduce quality issues by 30% Enhance Efficiency Increase inventory turnover Implement advanced inventory ratio by 25% management systems. Supply Number of quality issues reported Chain Inventory turnover ratio INITIATIVES Conduct regular workshops and seminars. Allocate R&D budget for new product development. Conduct regular quality audits. PERSPECTIVE: CUSTOMER STRATEGIC GOAL: Timely delivery of goods and services OBJECTIVES Enhance Customer Satisfaction Increase Market Share Enhance Digital Customer Experience MEASURES TARGETS Customer satisfaction score (e.g., Net Promoter Score) Market share percentage in key regions User ratings on digital platforms (e.g., mobile app, website) Achieve a score of 80 or higher 15% increase in market share Enhance customer service. Expand store locations. Achieve a rating of 4.5 stars or Enhance online ordering higher experience. PERSPECTIVE: FINANCIAL STRATEGIC GOAL: INCREASE REVENUE AND SALES OBJECTIVES INITIATIVES MEASURES TARGETS Increase Revenue Annual revenue growth rate 10% increase year-over-year Launch new product lines. Improve Profit Margins Profit margin percentage 5% improvement in profit margins Enhance efficiency through automation. Boost Franchisee Sales Average sales per franchise Increase average sales per Offer training programs franchise by 15% improve sales techniques. Prepared by: BAIMONIC M. PAGAYAO Human Resource Director Section A INITIATIVES to
