CONFIDENTIAL
Customer Influence: SAP Customer Connection
Delivery Call Student LifeCycle Management 2022
Andreas Tziovaridis – CC Project Manager
Joshu Madina – Product Owner, Venkata Krishna Adhikamsetty – Development Manager
Reinhard Landes – Global Solution Manager
PUBLIC
September 20th, 2022
CONFIDENTIAL
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
2
CONFIDENTIAL
Agenda
Recap of project timeline and approach
Overview of delivered improvements
Overview of Already Offered improvements (reminder)
Overview of remaining improvements
Next Steps
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
3
CONFIDENTIAL
Recap of project timeline and approach
CONFIDENTIAL
A long history of collaboration
This is the 6th Customer
Connection project since 2013,
with great participation from our
Customers and Partners from
more than 12 different countries:
~250 IRs, ~1500 Votes
Projects
Submitted IRs
Collected Votes
Student Lifecycle Management (SLcM) 2013
63
224
Student Lifecycle Management (SLcM) 2014
39
188
Student Lifecycle Management (SLcM) 2016
39
190
Student Lifecycle Management (SLcM) 2017
41
262
Student Lifecycle Management (SLcM) 2019
49
445
Student Lifecycle Management (SLcM) 2022
24
185
255
1494
All projects
There are already more than 80
delivered improvements over
the years from the previous
projects.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
5
CONFIDENTIAL
SAP Customer Connection Focus Topic: Student LifeCycle Management 2022
Project timeline
Follows, moderates, and
comments on improvement
requests submitted
SAP activities
Selection
of improvement
requests for
implementation
Collection
of improvement requests
prioritized by votes
open project workspace
Oct 18th 2021
Project phase
Kick-Off
Oct 19th 2021
Customer
activities
close project workspace
Dec 24th 2021
Collect
Final Call
Dec 15th 2021
Submit improvement requests
and prioritize by votes
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Develops and delivers
SAP Notes and support
packages
Improves process for
Customer Connection
Development
of improvements, delivery via
Notes/Support Package
Productive use in customers‘
systems
Makes detailed analysis
and decision on
implementation
Select
Extended by
one week
Develop
Selection Call
Feb 22nd 2022
Provide feedback on
specification (optional)
Use
Delivery Call
Sep 20th 2022
Today
Provide feedback
on productive use
6
CONFIDENTIAL
Overview of delivered improvements
CONFIDENTIAL
Delivered Improvement Requests (IRs)
Delivered
ID
IR Title
IR Owner & # of Votes
SAP Note
275326
SAP SLcM Application Portal and MyRequests: Original
field name
Universität Zürich # 10
Placeholder Notes: 2909371
Original Field Name :
Ehp8, S/4 OP 1909, 2020,
3249618
2021 and 2022
275327
SAP SLcM Application Portal and MyRequests:
Information text for documents to be uploaded
Universität Zürich # 10
Component : UIS4HOP1
3245421 - Formruntime
3245420 - MyRequest
276189
275836
275611
274686
276349
276685
Mass delimiting/creation of module to programme of study Newcastle University # 5
relationships
Show Abbreviation in addition to Name when creating
qualification in Student File
Newcastle University # 5
Improve error handling for “Schnellmeldung” (statistical
reporting)
MG Gardner & Gerbracht # 12
Add specialization and subject semester to standard
reports
NTT DATA Business Solutions
#9
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Ehp8, S/4 OP 1909, 2020,
2021 and 2022
3168936
Ehp8, S/4 OP 1909, 2020,
2021 and 2022
3146762
Ehp8, S/4 OP 1909, 2020,
2021 and 2022
Ehp8 and all S4 Release
3163970
Improvement of My Courses App to fully support irregular S4 Campus GmbH # 6
scheduled and time-independent events
Extending the view "fee reduction and modification" in
piqstm Request ID: 233831
Releases/ EHPs
Universität des Saarlandes # 5
3169473
Ehp8, S/4 OP 1909, 2020,
2021 and 2022
3248035, 3248690
S/4 OP 1809, 1909, 2020,
2021 and 2022
3245178
Ehp8 and all S/4 Release
8
CONFIDENTIAL
275326: SAP SLcM Application Portal and MyRequests: Original field name
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
9
CONFIDENTIAL
275327: SAP SLcM Application Portal and MyRequests: Information text for
documents to be uploaded
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
10
CONFIDENTIAL
275327: SAP SLcM Application Portal and MyRequests: Information text for
documents to be uploaded
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
11
CONFIDENTIAL
276189: Mass delimiting/ creation of module to program of study relationships
Create a relationship for Module and Programs (Prog of study) at mass level
A new transaction code “RHIQ_CREATE_RELATION” has been created to fulfil this requirement.
Now user wants to create a relationship for all these programs with a module Physics_mod (OBJID: 50003751) in one go.
CONFIDENTIAL
276189: Mass delimiting/ creation of module to program of study
relationships
Go to transaction code RHIQ_CREATE_RELATION
(Program Name: RHIQ_CREATE_SM_SC_RELATION)
CONFIDENTIAL
276189: Mass delimiting/ creation of module to program of study
relationships
CONFIDENTIAL
276189: Mass delimiting/ creation of module to program of study
relationships
Result of the report: An ALV output
Now go to program catalog. The module is assigned to all selected program of studies.
CONFIDENTIAL
275836: Show object abbreviation in addition to object name when creating
qualification in student file
CONFIDENTIAL
275836: Show object abbreviation in addition to object name when creating
qualification in student file
Before implementing the changes
After
implementing
the
required changes, we can
see object abbreviation along
with object name
CONFIDENTIAL
275611: Improve error handling for statistical reporting (SAP Note 313970)
Maintain the view PIQDB_DE_ERRCAT with error categories
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
18
CONFIDENTIAL
275611: Improve error handling for statistical reporting (SAP Note 313970)
Generate Student Statistics using transaction PIQ_DE_STSTAT
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
19
CONFIDENTIAL
275611: Improve error handling for statistical reporting (SAP Note 313970)
Manage Statistics using transaction PIQ_DE_MANSTAT, will list the newly introduces column for Quick Reports
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
20
CONFIDENTIAL
275611: Improve error handling for statistical reporting (SAP Note 313970)
Now generation of Quick report will have additional Base Run jobs for the students with error category 1.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
21
CONFIDENTIAL
274686: Add specialization and subject semester to standard reports (SAP
Note 3169473)
The transaction PIQ_STADM_REP will show the additional fields in the output
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
22
CONFIDENTIAL
274686: Add specialization and subject semester to standard reports (SAP
Note 3169473)
The transaction PIQ_STREG_REP will show the additional fields in the output
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
23
CONFIDENTIAL
275349: Improvement of My Courses App to fully support irregular scheduled
and time-independent events
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
24
CONFIDENTIAL
276685: Extending the view "fee reduction and modification" in piqstm
A workaround solution is presented in below consulting note (to be released soon)
3245178 - Extending the view "Fee Calculation Data" in Student Master Data – PIQSTM
Excerpt:
“[…] the recommended solution is either to create a new custom report to fetch all the details of fee reduction
and modification for a student using HRP1706 table or user can directly see the data in HRP1706 table. It will
help to save time during an investigation concerning fee reduction or modification. Also, it will reduce errors and
speed up the decision-making process.
[…]
”
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
25
CONFIDENTIAL
Overview of Already Offered improvements
(reminder)
Improvement Request 276362
98050 - Address checks, city file, regional structure
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
CONFIDENTIAL
27
CONFIDENTIAL
Improvement Request 276687
Extended Student Search can achieve using WebDynPro Application
PIQPOWL_ADVISOR_WORKLIST
Click on the “Define New Query”
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
28
CONFIDENTIAL
Improvement Request 276687
Extended Student Search can achieve using WebDynPro Application
PIQPOWL_ADVISOR_WORKLIST
Click on the Preview: you will be able to the see the students corresponding to selection criteria.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
29
CONFIDENTIAL
Improvement Request 276354
Verification Result are saved immediately in Decision Management Framework /
Admission Decision UI
The actual database change will be
done after clicking on the Save
button. On completion of the standard
updates if there are custom
requirements such as sending e-mail,
any Z-table update, can also be
achieved via custom codes or using
Post Processing Framework
(package PMIQ_AD_BACK_PPF).
PPF gets triggered after the Save
button is clicked. Make sure the
below parameter is set to X, in
SPRO
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
30
CONFIDENTIAL
Overview of remaining improvements
CONFIDENTIAL
Accepted Improvement Requests (IRs)
Accepted
SAP is pleased to announce the following enhancements planned to be implemented*.
Please Follow these requests to get notified when delivered.
ID
IR Title
IR Owner & # of Votes
How to Deliver
(Note, SP only)?
Planned Availability*
Releases/ EHPs
275325 SAP SLcM App “My Request”: Save Universität Zürich # 9
new request
SP
Q1 - 2023
S/4 OP 2022 FPS1
276189 Mass delimiting/creation of module Newcastle University # 5
to programme of study relationships
Note
Q1 -2023
for additional feature of
deleting
Ehp8, S/4 OP 1909,
2020, 2021 and
2022
* no SAP commitment can be provided on the actual result of the implementation plan
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
32
CONFIDENTIAL
Long-term Requests – Planned for Portfolio
Planned (Long-term)
Improvement Request is in consideration for the future product portfolio.*
Please Follow these requests to get notified when delivered.
ID
IR Title
275463 Providing an API to read / store academic
records in the ELMO format
IR Owner and # of Votes
Planned Availability *
Freie Universität Berlin # 10
Q1 2023
Releases/ EHPs
S4/OP 2022 FPS1
* no SAP commitment can be provided on the actual result of the implementation plan
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
33
CONFIDENTIAL
Long-term Requests – Under Review for Portfolio
For Long-term Consideration
Improvement Requests have been identified as larger investments and are now reviewed for future product portfolio. There
is no decision taken for these requests as of yet. Please Follow these requests to get notified when their status change.
ID
IR Title
IR Owner and # of Votes
Pending Reason
Next Step
275109 State-of-the art long text handling in
Description Infotype 1002
Universität Zürich # 11
Needs to be first clarified with
other SAP product teams
Discussions at Suite level
Plan to provide upd²ate in Q1
2023
276263 Gender neutral labels in Fiori Apps and
Transactions
S4 Campus GmbH # 6
Pending customer
discussions
Discussions at Suite level
Plan to provide update in Q1
2023
More clarification needed
Team Internal discussions
Plan to provide update in Q1
2023
274044 Enable MyRequest and Admission Portal as Universität Zürich # 9
Fiori Apps
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
34
CONFIDENTIAL
Next Steps
CONFIDENTIAL
What’s next ?
▪ Adopt the new improvements in your productive environment
▪ “Follow” the remaining Improvement requests to get notified when their status changes
▪ Share your experience with us in a satisfaction survey
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
36
CONFIDENTIAL
Appendix
CONFIDENTIAL
How SAP Customer Connection works
Customer
activities
Submit improvement requests
and prioritize by votes
Provide feedback on
specification (optional)
Selection
of improvement requests for
implementation
Collection
of improvement requests
prioritized by votes
Provide feedback
on productive use
Development
of improvements, delivery
via notes/support
package
Productive use in
customers‘ systems
Start of
Develop phase
End of
Collect phase
Project phases
Status flow
Submitted
Qualified
Accepted
For Long-term Consideration
Delivered
Planned (Long-term)
Already Offered / Not Planned
SAP activities
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Follows, moderates, and
comments on improvement
requests submitted
Makes detailed analysis
and decision on
implementation
Develops and delivers
SAP notes and support
packages
Improves process for
Customer Connection
40
CONFIDENTIAL
Status Descriptions on Customer Influence
Status Name
Description
Submitted
Improvement Request has been submitted; vote for the request to prioritize and qualify it for review.
Need More Info
Improvement Request requires further information to proceed. Please provide details on the request by
updating the description or by adding an additional comment.
Acknowledged
Improvement Request has been checked to make sure it is described clearly, is in the correct project and
category, is within scope, and is not a duplicate.
Qualified
Improvement Request has received enough votes and is included in the selection.
For Long-term
Consideration
Improvement Request has been identified as being a larger investment and is now reviewed for the future
product portfolio.
Pending
Improvement Request has been reviewed but no final decision taken yet.
Accepted
Improvement Request is being considered for development.
Planned (Long-term)
Improvement Request has been identified as being a larger investment, but is in consideration for the future
product portfolio.
Delivered
Improvement Request has been delivered; see status comment how to benefit from it.
Not Planned
Improvement Request has been reviewed and will not to be developed; see status reason for rationale.
Not Planned (Long-term)
Improvement Request has been reviewed in the context of the product portfolio and will not be developed; see
status reason for rationale.
Already Offered
There is already a solution available; see status comment for more details.
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
41
CONFIDENTIAL
Rejection Reasons
Lack of votes
Improvement request does not
receive enough votes for review
CC_RR_VOTES
Lack of votes - can be
resubmitted in the future
Product strategy
Improvement request does not
fit to the product strategy
CC_RR_STRATEGY
Product strategy - will not be
developed
Design rules
Improvement request does not
fit to the design rules
CC_RR_DESIGN
Design rules - will not be
developed
Prioritization
Improvement request was not
selected in favor of others
CC_RR_PRIORITY
Prioritization - can be
resubmitted in the future
Out of scope
Improvement request does not
fit into the scope of the project
CC_RR_SCOPE
Out of scope
Partner solution
Improvement request is
addressing a partner solution
CC_RR_PARTNER
Addressing partner solution please contact partner
Addressing country specific or
legal requirement
Improvement request is
addressing a country specific or
legal requirement
CC_RR_LEGAL
Addressing country specific or
legal requirement – will not be
developed
Other
See comment for more
explanation
CC_RR_OTHER
Other - see comment for more
explanation
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
42
CONFIDENTIAL
Rejection Reasons (Long-term Requests)
Product strategy
Improvement request did not fit to the product
strategy
Product strategy - will not be developed
Partner solution
Improvement request addresses a partner
solution
Addressing partner solution - please contact
partner
Priority
Improvement request has not been selected
compared to other requests with higher
priority
Prioritization - Not planned within SAPs
standard in the foreseeable future
Violating design rules - will not be developed
Violating Design Rules
Improvement request is violating design rules
Others
Other reason - see comment for more detail
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Other - see comment for more explanation
43