Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
ASSESSMENT TASK 1
a. i. What is the name of the organization
Company name: - king Edward college.
ii. What are the main activities of the organization?
It offers training to students in Business and management. The
company’s purpose is to offer high quality training services to satisfy
students’ needs.
iii. Describe the vision, mission, purpose and values of your
organization.
the mission of this college to provide high quality industry training that
engenders participation and achievement. The Value are like to sustain
excellence in training and assessment and operate with openness and
accountability. The purpose of the company is to provide high quality
training services to satisfy students’ needs. However, the vision of it is
to provide best class education services at a competitive price to the
students.
iv. What are the strategic objectives and goals of your organization?
Answer To be a leader in vocational education and training
 To be a leader in innovation in the vocational education and
training sector
 To establish and maintain high quality infrastructure supporting
clients and staff
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
v. Describe your role in the organization and explain how your role fits
into the broader organizational goals and objectives (or contribute
towards the development and cultivation of the collaborative
partnership.
To oversee and manage all staff and students’ academic activities
required to develop the knowledge base and skills.
vi. How does your role contribute towards the broader organization
objectives and goals?
Answer- The role is very critical, as the job is to directly implement and
align CEO vision and collaborate with employees and students.
2. Explain why a new collaborative partnership is required, including the
task objectives.
a. Why is a collaborative partnership (and relationship) required in your
organization?
Answer- The academic manager is directive by CEO who establish
collaborative relationship for E-learning specialist. A new collaborative
partnership is required as we as an organisation have a humungous task
to achieve and in addition, a new structure of education needs a new
world class experience to be given to students and this needs a never
before partnership and meetings of minds when it comes to the shared
vision from CEO to students everyone should be aligned to the purpose
and execution of change.
b. Describe at least three task objectives for establishing the
collaborative partnership.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
Answer- 1. Establish new E learning partner onboarding & online
connection: - adapting latest technology during Covid-19
2. Drafting new SOPs for employees and students
3. Maintain high quality infrastructure.
c. How will your role contribute towards the development and
cultivation of the collaborative partnership
Answer- To keep the objective and goal in sync during the entire project
implementation. The new model can be addressed by keeping them
comfortable and part of change from the beginning. The
communication needs to be very strong and comforting
3. Summaries the requirements for establishing collaborative
partnerships and relationships
a. Summaries the legal (Australian-based) and organizational
requirements for establishing collaborative partnerships and
relationships, including:
i. legislation and regulations
ANSWERLegislation and regulation: Privacy act: - To keep the data private, information must be accurate
and complete, they should record in appropriate mediums, they should
name, categorize and share records properly and mark appropriate
records as confidential.
ii. standards and codes of practice
Answer- Iso 44001: - Demonstrate business relationship and truly
collaborative.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
iii. relevant legal frameworks and processes
Answer- Commonwealth legislation such as the Competition and
Consumer Act
b. Answer- The following records are strictly confidential and require a
high-level authorization:
 Employment records e.g. remuneration, performance review, skills
assessment.
c. Answer- Purpose of this policy is to describe guidelines to create,
preserve and access James King College’s records. Its purpose is to
ensure that all records are accurate and secure. Scope A record is any
type of file (document, spreadsheet, database entries) that James King
College stores in its systems. This includes files both employees and
external sources create, all legal and business documents and formal
internal and external communications.
What records do employees need to create?
Creating and storing certain types of records are mandatory. Employees
should keep records that:
 include decisions, reports, data and activities that are important to the
business
 describe business ventures, deals and communication with regulatory
bodies or the public. Employees, teams and departments may keep
other records if they decide they’re useful to their jobs.
4. Identify and assess potential partnerships
a. Which collaborative partnerships already exist in your organisation
(identify at least one)?
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
Existing partnership: - It is included in the legal agreement of the
partnership. There are total two potential partners which are e-learning
specialists and ALS.
VET requirements
 Techniques who collaborative partner: - open communication
 Transparency of transaction
 Timely feedback for reporting
 Sharing of resources
 Promoting each other businesses
Activities to take place within the partnership
e-learning like online resources provide monthly resources like learning
management system, legal resources, physical face-2-face, recourses
develop.
Establish e-indicator of evaluate partnership
1) King Edward college gives insight about vocational education
training.
2) King Edward college will have the online vision.
3) E-learning practice: - report will be submitted about online
learning.
assessing the risk associated with establishing new partnership.




High level of competition
poor perception of training
less profit
unable to make satisfaction of partnership and clients demands
Complete the table to assess the risk.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
Risk
conseque Severity/da
nce
mage
competi
tion
Need
Level 2
more
innovatio
n
Reductio
n in
autonom
y
Conflict
of
interest
Fragment Level 3
ed work
Damage Level 2
reputatio
n
likeliho Risk Control
od
rati actions
ng
Level 3
Custo
Zer mer
o
service
,
provid
e
trainin
g
Level 1
Provid
Zer e
o
Survey
Level 2
Resource
requiremen
t
Technology,
Team work
Open
communica
tion
Genera paper, pen,
zero te
calculator
Reporti
ng
system
ASSESSMENT TASK 2
a. Identify at least two (2) internal stakeholders and at least one
external stakeholder.
Internal stakeholder 1: - CEO: -in particular, envisages a relationship
where James King College provides valuable insight and knowledge to
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
the eLearning specialist about mandatory government VET
requirements. It Leads the organization and oversees all departments
Internal stakeholder 2: - CFO: -Leads and oversees the finance
department. It is Responsible for supporting the organization’s strategy
with financial resources and creates company-wide budgets.
External stakeholder: Designing and developing online learning
methods from College’s existing offline courses, with their own logo
displayed on the course.
b. Summarise any relevant stakeholder requirements or demands.
CEO establishes collaborative partnership with E learning specialist and
The CEO would like a report about potential partners to provide to the
board of directors. Whereas, the CFO however felt confident that any
expenditure would be recovered. He wanted the eLearning rollout to
occur as soon as possible. Another stakeholder, E learning specialist
partner, Supplies monthly reports about eLearning trends and bestpractise. Designs and develops online learning modules from King
Edward College’s existing face-to- face courses, with their own logo
displayed on the course.
 CEO: - Human Resources – staff, legal experts
 Physical Resource – facilities, machines, technology, internet,
papers
c. Developing emotional intelligence will assist stakeholders to manage
the levels of stress they experience in the workplace. Practising the
emotional intelligence skills in the ways suggested here will relieve
stress for both stakeholders and their work colleagues.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
d. James King College has a number communication channels for
stakeholders available, including:
1) Email and newsletter
2) Email automation
3) Online/virtual presentation
1) Email and newsletter: - this is the popular technique for
communication. There are lot of positive points to prefer this like
immediate delivery of information, one -to-one sending/ receiving
important information with sources.
2) Email automation: - this is also very popular method to
communicate as we can set up daily updates which can be sent
out to each and every stakeholder.
3) Online/ virtual presentation: - this method can be physical and or
online. For online, video presentation software can be preferred.
4) Face to face communication: - One-on-one contact is a good way
to obtain detailed information about how some important (mostly
professional) stakeholders feel about specific issues. The
advantage of meeting people in their own surroundings is that
they are in a comfortable and non-threatening environment.
e. For each stakeholder, identify strategies to ensure commitment and
contribution to the partnership
 Listen carefully
 Effective communication
 Work with team
2. Establish processes to resolve potential conflict.
a. Establish at least one process that should be followed to resolve
conflict between the stakeholders within the partnership.
It is important to understand first that what the expectations of
stakeholder are. To make proper relationship, trust always stands at
first. Discovery of both initial expectations and changes in those
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
expectations often depends on the existence of good relationships
between stakeholders, project managers, and/or project teams. As his
definition of customer expands to include all stakeholders, trust
becomes essential to clarifying and managing expectations.
b. Explain how your process resolves the conflict in a fair, equitable and
collaborative manner between the partners.
having an honest discussion about important issues with all parties
involved and making sure that they've all had their say. It also means
listening carefully, exploring alternative solutions, and maintaining a
nonthreatening environment so everyone feels comfortable laying out
their concerns in the open.
3. a. CEO, CFO and E learning specialist partner
b.
1) Online/ virtual presentation: - this method can be physical and or
online. For online, video presentation software can be preferred.
This method is very convenient for everyone as they do not need
to go to a specific place as they can receive information at any
place. I will use this platform for internal stakeholder as for the,
this method of communication is better than others.
2) Face to face communication: - One-on-one contact is a good way
to obtain detailed information about how some important (mostly
professional) stakeholders feel about specific issues. The
advantage of meeting people in their own surroundings is that
they are in a comfortable and non-threatening environment.
PART D:
1. Email: - Email is one of the most popular tools for stakeholder
communication. Its benefits include the immediate delivery of
information, customizable content, and reporting on engagement and
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
open rates. This makes it very effective in managing communications
with each stakeholder.
Project summary report: - One of the more traditional methods that is
still very effective is the Project Summary Report.
Create a written document to convey the strategy’s context, intent and
requirements.
Who: - CEO
When: - at least 2 weeks before need
Why: - To help you establish a new mutually beneficial partnership
Where: - online presentation
What: - human and physical resources
How: - write a formal proposal
PART E: Allocate resources
1. Allocate resources to accomplish the partnership activity.
Partnership activity
Resources
An announcement in the staff
Online gadget, network assess,
bulletin to alert staff of the
paper and pen to make notes.
upcoming online
learning changes.
Request to academic manager
Proper communication strategy,
creating a communication
online/ offline assess as per
strategy in
choice of communication.
consultation with the new
partner.
Computer, physical resources
e-learning partner will develop
online resources
To meet the demand, the staff is to be hired to manage the partnership
demands.
PART F: PLAN AND IMPLEMENT REPORTING SYSTEMS
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
1. a
1) Interviews
2) Social media
1) Surveys: - this type of method is considered as physical
questionnaires which basically collect both qualitative and
quantitative data. This makes the opportunity for distribution at
scale. They are usually not an expensive; running a survey can cost
nothing if we use a free tool. Suppose, If I have a wish to target a
specific group of people, partnering with a market research firm
to get the survey in the hands of that demographic may be worth
the money.
2) Interviews: - I can receive feedback from people in target audience
about new coming features through interviews. This will actually
be beneficial for me to get and record people’s reactions and
responses to questions which can provide valuable data about
which new features to pursue.
3) Social media: - social media is also an accessible way to track data
about others’ interests and motivations. Many social media
platforms have analytics built in, but there are also third-party
social platforms that give more detailed, organized insights pulled
from multiple channels. So, I can use data collected from social
media to determine which issues are most important.
b. What information and feedback are required to evaluate the ongoing
activities of the partnership
 To provide valuable insight and knowledge to the eLearning
specialist about mandatory government VET requirements.
 To use the developed online learning modules created by the
eLearning Partner.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
 Supply monthly reports about eLearning trends and best-practise.
 Designs and develops online learning modules from King Edward
College’s existing face-to-face courses, with their own logo
displayed on the course.
c. Plan the reporting systems required to review the results of all
partnership activity.
Financial
Due to the success of the College to date, there are significant cash
reserves to fund the new campuses, plus general initiatives, including
quality training and assessment and continuous improvement and
innovation.
Staffing
Regarding staffing, existing staff will perform key functions across the
new campuses such as human resources and marketing. They will also
perform any new functions arising such as responsibility for quality and
innovation.
d. Implement one of the reporting systems
Data retention period
As a general rule, James King College will keep all records for a
minimum of three years unless otherwise stated by law. The following
records must be preserved indefinitely:




Name:
Internal policies
Financial statements and annual reports
Employment contracts
Results of audits and legal investigations.
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
 Partnership and vendor contracts
Naming convention
All employees are required to use James King College’s templates for all
workplace documentation. Documents should be named
[Department_Type_Detail_Version]
Documents are to be saved using James King College’s cloud-based
storage system.
PART G: ORGANISATIONAL TRANSFORMATION
1. Manage organisational transformation.
a. Summarise two models/methods that may be used to manage
organisational change
1) Kotter’s theory: - This model focuses on the people behind the
change instead of the move itself. The strategy here is to create a sense
of urgency for change to get the organization on board.
2) McKinsey’s 7-S model: - this Model is an assessment of how orderly
my company is. This model manages changes for companies who don't
know what to change in particular but feel the need to do so.
It works by analysing how the 7 S aspects of your company are
associated with each other. Here are the following S's:







Name:
Strategy
Structure
Systems
Shared Values
Style
Staff
Skills
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
b. Identify at least one change that must take place due to your new
partnership.
Management is aware that they must be prepared to adapt to
online/ remote operation as new trends and ideas, in particular
improved online learning experiences. They would also like to
future-proof the organisation against campus shut-downs (as
experienced during the COVD-19 pandemic).
c. How will you manage the change?
I, academic manager, have been asked by the CEO to establish a
collaborative partnership with an eLearning specialist. I will do
overseeing and managing all staff and student academic activities
required to develop the required knowledge and skills for clients to be
job ready and competently undertake their chosen role in a wide range
of business areas.
d. Implement at least one strategy to ensure staff commitment and
contribution to the new partnership
1. To be a leader in vocational education and training.
2. To be a leader in innovation in the vocational education and training
sector.
3. To establish and maintain high quality infrastructure supporting
clients and staff.
4. To be well led, high performing, profitable and accountable.
5. To develop our people and resources.
e. Implement at least one strategy to ensure external stakeholder
commitment and contribution to the new partnership
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
E learning specialist partner has duty to Supply monthly reports about
eLearning trends and best-practise. It also takes care about Designing
and developing online learning modules from King Edward College’s
existing face-to- face courses, with their own logo displayed on the
course.
ASSESSMENT TASK 3
1. Analyse your reporting system data (as established in the partnership
activity) against the key indicators. (Word limit: 100 words)
a. Use any appropriate method, tool or technique to analyse your
reporting system data against the key indicators established in
Assessment Task 1
• Changing organisations: How to embed partnerships as an ongoing
way of working.
• Exploring the nature of partnerships (Activities 1 and 2): Why is the
partnership necessary in this particular project? What value does the
partnership add to the project? This involves designing a map that
visually represents the nature of the relationships between agencies.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
• Analysing existing or potential partnerships (Activity 3): This involves
completing a checklist that defines the key features of a successful
inter-departmental, inter-agency or inter-sectoral partnership. The
checklist is designed to provide feedback on the current status of the
partnership and to suggest areas that need further support and work.
The tool can be used at different times in the partnership. Early on, it
will provide some information on how the partnership has been
established and identify areas in which there is a need for further work.
. b. Summarise any strengths and weaknesses of the partnership.
AnswerStrengths









clear understanding of student’s requirements
Delivery mode suitable for client requirement
High quality learning and assessment
Committed to quality ethical practice
Ability to adapt to changing market conditions
Effective and practical policies and procedures
Competitive pricing
Friendly organisational culture
Levels of available finance for investment
Weaknesses
 Focus on business and management courses only
 Substantial investment in Brisbane and Adelaide meaning large
financial outlay
 High staff turnover of trainers
 Lack of diversity in workforce
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
2. Seek stakeholder input about any improvements that should be
made to: (Word limit: 100 words) a. the partnership - Partnership
performance outcomes must be evaluated at regular intervals and on
an ongoing basis. Analysing partnership outcomes enables key
stakeholders to measure success but also implement improvement
strategies to facilitate better partnership and relationship performance.
b. partnership activities: - The progress of partnership outcomes can be
monitored by reviewing reports on the organisation’s key performance
indicators. Implementing reporting systems requires a thorough
understanding of what information is needed, who needs the reports,
how the reports will be delivered and the frequency of reporting.
c. the related reporting systems: - Reports contain business intelligence
which should be free from data corruption or tampering. This means
reports should show stakeholders an accurate picture or position of an
organisation’s performance.
 Establish monthly and annual reporting in an accurate, consistent and
timely manner for internal stakeholders as part of the financial risk
management process. The reports must be customised for intended
stakeholders and disclosed most appropriately. The reports can be
broken done for executive managers, operations team, or audit
purposes.
 Establish monthly and annual reporting in an accurate, consistent and
timely manner for external stakeholders to fulfil regulatory compliance
requirements. These are used as evidence to demonstrate to external
stakeholders how businesses manage and mitigate risks.
 Establish a monthly and annual meeting to oversee the results against
planned outcomes. This can also include reviewing, allocation and
spend of budgets.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
 Quarterly and annual organisation health checks – internal and
external stakeholder surveys.
 Stakeholder register, update and reassignment of roles where
necessary and reasonable.
 Review business strategy, mission, vision, goals and objects to ensure
validity and viability going forward.
 Annual review of partnership agreements and contracts.
 Measure individual and organisation’s performance KPI
3. Implement at least one (1) of your identified improvement
requirements to the partnership operations.: (Word limit: 300 words)
a. Which improvement will be made?
Staff communication and examine company data
b. How will you implement the improvement (e.g., adapt the
communication strategy)?
The research is conducted on staff communication with the help of
surveys and focus groups. This is conducted with the help of all the
departments. Using previous data, we can keep monitoring the
situation and adjust as we need. The training session will be conducted
weekly. This session would be either online or offline as per the
moments.
Name:
BSBLDR812
02/09/2022
Dharviben Hasmukhbhai Chaudhari
TR181123
BSBLDR812
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