lOMoARcPSD|18174875 LGS Second Quarter EXAM BSIT (AMA Computer Learning Center) Scan to open on Studocu Studocu is not sponsored or endorsed by any college or university Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com) lOMoARcPSD|18174875 What is not included in the tour guide’s Daily Checklist Check if any special event will occur during the tour What guiding principle includes that a customer must feel safe and empowered? Culture Which tour guiding element states that a tour guide’s role is to educate the guests about the meanings and significances of cultural and natural attractions? Interpretation How can a tour guide show his sincerity? By showing that he is passionate about his job Calling the Suppliers are only necessary if there are discrepancy regarding the guests tour program. No correct answer Which is included in the pre-arrival preparations? The tour guide must be familiar with place, if not he must do an ocular before the tour. The following are included in the Tour guiding commandment, except; Be professional only during the tour These components are under Analysis which is one of the Four Guiding Principle, except; Validation of customers complaint This essential element means valuing complaints will improve their relation with the public and will strengthen the administration as well. Culture Evaluating changes and improving activities is a component of which guiding principle? Analysis It is ok to let the tourist violate any illegal activities as long as they are in the tour? No These components are under Process which is one of the Four Guiding Principle, except; Design and develop improved systems and service This element states that an effective handling system must be based on the principle of fairness, accessibility, responsiveness, efficiency and integration. Principle Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com) lOMoARcPSD|18174875 Someone who can communicate in an honest, open and transparent manner is stated on what guiding principle? People Which tour guiding element states that a guide must first undergo training and in most country, must acquire a license to practice legally? Professionalism When is the right time to check the tour vouchers and guide each guests to their coach and on their itinerary? Arrival This essential element states that information about complaints must be examined as a part of a continuous improvement. Analysis The following are the reason why the complaints management is important, except; It does not support continuous improvement in relation to customer engagement. One of the tour guiding commandment where guide’ must show that he is passionate about his job sincerely value his guests. Love of the tourists When does the guide usually thank the guests and inform them of the next day’s schedule including the exact time of departure at the pick-up point? During the tour These components are under Culture which is one of the Four Guiding Principle, except; Assessment of the problem An employee recruited with appropriate attitude and experience to handle complaints is one of the components of which guiding principle? People Investigating the underlying causes and identifying trends is a component of which guiding principle? Analysis Which commandment states that tour guides must carry themselves properly to get respect? Be professional at all times In this commandment, the tourist will appreciate interesting positive information about the places they visit. Honor and promote your country Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com) lOMoARcPSD|18174875 Which commandment states that tour guides must follow rules and proper conduct in the places visited? Respect local culture and heritage This is one of the tour guide’s Daily checklist. Confirm appointments during spare time. When does the tour guide usually reiterate the day’s tour schedule and provide general information about the country/city and its culture? During the tour What should the tour guide do after each tour? ALL OF THE CHOICES Tour guide must continue to learn from nature and the people around them. Which commandment describes this statement best? Keep on learning What guiding principle includes confidentiality all throughout the complaint process? Process Assessment of the problem is one of the component of which guiding principle? Process The following pre-arrival activities must be performed by the tour guide, exept; Call the supplier only if there are discrepancies. What is included in the tour guide’s Daily checklist? Report punctually This element includes the seven stages of complaint handling and must be clearly outlined. Process The elements of tour guiding are the following, except; Misinterpretation Seeking to understand the customer is one of the components of which guiding principle? Culture This is one of the tour guide’s Pre-Tour list. Consult your superior to confirm or make clarifications if any. This elements states that staff must be skilled and professional. Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com) lOMoARcPSD|18174875 People This tour guiding elements combined with service will create a total tourism experience, it includes hotel facilities, transport vehicles, parks and museums. Physical elements Why do you think it’s necessary to know if there are special events happening in the area during the tour? So the guest can decide whether they want to see/experience the event or not. How many essential touch point are discussed in this module to support an effective complaint management process? 5 The tour guide must check the status of the guests’ transport schedule to ensure that it’s leaving on schedule. This happens during; Departure Aiming to resolve the complaint to the best of your ability is a component of which guiding principle? Process Tour guides must protect their bodies form exhaustion and effects of elememts they are exposed to in every tour, this is stated in which commandment? To take care of your body These components are under People which is one of the Four Guiding Principle, except; Seeking to understand the customer Which elements states describe the tour guiding product as intangible and perishable? Service Protecting your can also means wearing proper and comfortable clothes and getting enough rest during tours. Yes What is included in a Pre-tour checklist? Review the list of passengers, accommodation, and special arrangement During the tour, it is not necessary to check if there are special events happening in the area. No Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com) lOMoARcPSD|18174875 Downloaded by Kent Mistola (elierkentsimblantemistola14@gmail.com)
