ASSET TABLES
AND
ITS RELATIONSHIP
2
CONTENTS
Asset
Asset Management
Asset Tables
Asset Fields
Table relationship
Summary
ASSET
 An IT asset is any company-owned information, license ,system or hardware that is used
in the course of business activities
 Assets in service now are divided into 3 types:
i.
Software Assets
ii.
Hardware Assets
iii.
Consumable Assets
 Assets have a limited amount of time for use, and an organization can maximize their
value with proper management.
3
4
ASSET MANAGEMENT
Asset Management refers to the systematic approach to track, maintain, and optimize
assets(software licenses, hardware assets) throughout their lifecycle.
Goals:
 Control purchased inventory and usage while reducing costs
 Manage the asset life cycle from planning to disposal of strategic assets
 Achieve compliance with relevant process, standards, and regulations
 Improve the end-user experience with faster procurement and deployment of assets
 Efficient asset management ensures cost-effectiveness, regulatory compliance, and
operational efficiency.
5
ASSET TABLES
6
Asset (alm_asset)
 The Asset table (alm_asset) stores detailed information about individual assets within an
organization.
 It includes fields such as asset tag, serial number, assigned user, location, status, and
lifecycle stage.
 Assets in this table are linked to corresponding CIs in the cmdb_ci table.
Asset Staging (alm_asset_staging)
 The Asset Staging table (alm_asset_staging) is used during the import process to stage
asset data before it is committed to the Asset table.
 It allows for data validation, mapping, and transformation before assets are officially
added to the system.
ASSET TABLES
Asset Contract (alm_contract)

The Asset Contract table (alm_contract) tracks contracts associated with assets.

It includes details such as contract type, start date, end date, vendor, and contract terms.

Contracts can be linked to individual assets or groups of assets.
Asset Type (alm_asset_type)

The Asset Type table (alm_asset_type) categorizes assets based on their type, such as
hardware, software, or consumables.

It allows for better organization and classification of assets within the system.
7
Table
Stores
Asset [alm_asset]
Stores general, financial, and contractual information about assets.
Asset Entitlement [alm_entitlement_asset]
Enables ServiceNow to categorize the Asset Entitlement table and enforce how
entitlements behave.
Consumable [alm_consumable]
Stores data about consumable assets (previously known as parts).
Default Stockroom [alm_user_stockroom]
Stores the relationship between a user and their default stockroom.
Fixed Assets [alm_fixed_assets]
Stores fixed assets, which are containers that can hold multiple assets.
Fixed asset to asset
[m2m_fixed_asset_to_asset]
Stores associations between fixed assets and assets.
Hardware [alm_hardware]
Stores general, financial, and contractual information about hardware assets.
License Entitlement [alm_entitlement]
Stores entitlements that permit users or machines to use a software license.
Software License [alm_license]
Stores general, financial, and contractual information about software license assets.
Stock Rule [alm_stock_rule]:
Transfers stock or sends an email message to the asset manager when a specified asset
drops below a set threshold.
Stockroom [alm_stockroom]
Stores information about stockrooms.
Stockroom Model
[alm_m2m_stockroom_model]
Tracks all models that have ever been stocked in a stockroom. This table is automatically
populated.
Stockroom Type [alm_stockroom_type]
Stores general information about stockroom types.
Transfer Order [alm_transfer_order]:
Contains data about transfer orders, including the state and stockrooms.
Transfer Order Line
[alm_transfer_order_line]
Contains data about individual assets being shipped with a transfer order.
User Entitlement [alm_entitlement_user]
Enables ServiceNow to categorize the User Entitlement table and enforce how
entitlements behave.
8
ASSET FIELDS
The following field data is collected at the asset table
•
General asset Characteristics
•
Asset Location
•
Associated Responsibilities
•
Financial Data
•
Depreciation
•
Disposal
•
Contractual Data
•
Associated entitlements
•
Related activities
9
TABLE RELATIONSHIP
10
•
One-to-Many Relationship: A single CI in cmdb_ci can have multiple hardware asset and
software asset components
•
Many-to-Many Relationship: An asset can have multiple users assigned to it, and a user
can access multiple assets.
TABLE RELATIONSHIP
ServiceNow uses relationships between tables to establish connections and maintain data
integrity.
Key relationships include:
1. Asset to Asset Type: Each asset is associated with a specific asset
type(Hardware/Software)
2. Asset Type to Asset Subtype: Asset types are further categorized into
subtypes(In software, License/ compliance)
3. Asset to Asset Status: Assets are assigned a status indicating their current state.
4. Asset Assignment to Asset: Links assets to users, departments, or locations.
5. Asset to CI (Configuration Item): Integrates asset management with the CMDB for
broader IT management.
11
SUMMARY
12
•
Asset Management in ServiceNow offers a comprehensive solution for organizations to
effectively manage their assets with the help of tables throughout their lifecycle.
•
By leveraging interconnected tables and relationships, ServiceNow enables centralized
asset tracking, optimization, and compliance.
•
Embracing best practices and addressing challenges can maximize the benefits of Asset
Management.
THANK
YOU