MODULE 7 : WORKSHEET – CONFLICT IN GROUPS -POWER OF FEEDBACK /
I.
Activity – Power of Feedbacks
OBJECTIVES •
To understand what it takes to listen effectively and understand
situations.
To learn how to give appropriate feedback
Directions : Please form 4 groups of 5-6 members and try to give your resolution
on the following conflict situations by creating proper feedback.
Scenario #1
Talker #1 You are having a very difficult day at work. You’ve just hung up after
talking with an angry customer, your computer is down, and a coworker just
snapped at you. It is one of those days when it seems that everything that could
possibly go wrong does. You turn to a team member for a little empathy. You just
want to talk it out for a few minutes.
Scenario #2
One of your colleagues comes to you with good news. You are very busy and
preoccupied. Because you have so much going on, you are multitasking—
checking your e-mail, texting, looking through the papers on your desk, organizing
your workspace, getting up to go make copies, and so on. You don’t even have
time to look up and make eye contact—after all, if you do, your coworker may
keep talking! And you have much more important things to do.
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Scenario #3
A team member comes to you with some job-related problems. After listening for
a few seconds, you realize that his or her problems are minor compared to yours.
ADAPTED From https://s3.wp.wsu.edu/uploads/sites/2070/2016/08/The-big-book-ofConflict-Resolution-Games.pdf
MODULE 7 : WORKSHEET – CONFLICT IN GROUPS -POWER OF FEEDBACK /
You interrupt to negate what your coworker is feeling and to offer your solutions
and advice.
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Scenario #4 Talker #2 Great news! You just won the lottery! You are so excited
that when you get to work you approach the first team member you see to tell
him or her all about your good news.
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ADAPTED From https://s3.wp.wsu.edu/uploads/sites/2070/2016/08/The-big-book-ofConflict-Resolution-Games.pdf
MODULE 7 : WORKSHEET – CONFLICT IN GROUPS -POWER OF FEEDBACK /
ADAPTED From https://s3.wp.wsu.edu/uploads/sites/2070/2016/08/The-big-book-ofConflict-Resolution-Games.pdf