Rajasri Nagarajan
Senior Customer Success Specialist (Implementation)
rajasri.n26@gmail.com
+91 99521 92555
linkedin.com/in/rajasri-nagarajan-0a00551a8
A versatile professional with a diverse background in customer success, sales, and education. Experienced in
managing post-sales activities, directing end-to-end implementation processes, driving product enhancements and
establishing efficient internal processes. Achieved significant revenue growth, and implemented successful sales
strategies in inside sales. Started out by founding and running an educational institute specialising in various
trainings . Currently seeking an opportunity as a Customer Success Manager specialized in Implementation.
Experience
Senior Customer Success Specialist (Implementation) - Kovai.co (Churn360)
Sep 2022 - Present
Managed comprehensive post-sales activities, including onboarding, implementation, and advocacy, ensuring
a seamless transition for customers into Churn360
Directed end-to-end implementation processes, from integration to configuration, serving as the primary
contact for customers
Enhanced product foundation by integrating customer feedback and personal insights, collaborating with
product and engineering teams to resolve technical issues, and maintaining an updated knowledge base
Established streamlined processes for internal collaboration and implementation, optimizing operational
efficiency and aligning with customer’s business objectives
Maintained active communication with customers throughout the implementation phase, conducting regular
status meetings to ensure satisfaction and successful product adoption
Acted as a subject matter expert on product features, advising on product roadmaps and suggesting innovative
solutions to product limitations.
Inside Sales Specialist (International) - Skill-Lync
Dec 2021 - July 2022
Spearheaded the international sales team in Bangalore by being the first SDR to work with customers outside
India across multiple course categories.
Took charge as an assistant team leader 3 months into my tenure and became responsible for Negotiations,
Closures and sales strategy for a team of 6.
Grew from an individual target of $3000 to $15000 a month and in parallel the team size grew from 4 to 6.
Developed and implemented strategies to close deals, increase sales and overall company productivity.
Founder - Beyond the Classroom
Apr 2018 - Aug 2021
Managed a successful National franchise “Kids Age” catering to children aged 2.5 to 13 years, fostering
creativity and learning.
Conducted Career aptitude (Psychometric) tests for adolescents aged 15 to 17 years, aiding their career decisionmaking process.
Trained school students in essential skills such as Vedic math, abacus, and public speaking, enhancing their
overall development.
Designed and executed training programs for interview skills, soft skills, and personality development,
resulting in successful placement drives.
Assisted aspiring students in pursuing overseas education, while also developing strategic business plans for
educational ventures.
Education
Ongoing
Master of Business Administration
Bharathiar University
2020
Master of English Language and Literature
Bharathiar University - SNMV CAS
2018
Bachelor of English Language and Literature
Bharathiar University - SNMV CAS
Skills
Project Planning
Resource allocation
Risk assessment and mitigation
Integration and API expertise
Customer Success
Stakeholder management