KALPIT KATPARA
TECHNICAL SUPPORT REPRESENTATIVE
67 Ravenswood Dr, Brampton, ON
647-674-1791
kalpitkk84016@outlook.com
PROFILE SUMMARY
Service focused customer service representative, having 3+ years of experience in technical support
field dedicated to maximizing customer satisfaction and retention with proactive attention to
individual customer needs. Smoothly handle customer questions, resolving issues with an excellent
problem solving ability and attention to detail. Multitasking and managing time well to consistently
meet performance target
PROFESSIONAL SKILL
Customer Service
MS Office
MS Excel
CRM software
Google Suite
Data Entry
Problem solving
Patient multitasking
Time management
Strong Organizational
Expert product knowledge
Client Communication
EDUCATION
Master’s of Engineering / M.Eng (Mechanical)
University of Windsor, Windsor, ON, CANADA
2019 - 2020
Bachelor’s of Engineering/ B.Eng, (Automotive)
Gujarat Technological University, Gujarat, India
2012 - 2016
WORK EXPERIENCE
Technical Support Specialist
Savaria Inc, Brampton, ON
Apr 2022 - Feb, 2024
Answered customer inquires and solved problems regarding stairlift products
Managed 20+ incoming phone calls daily to meet calls handled quota.
Answered questions to provide accurate information to customers
Evaluated the needs of at least 10 customers daily with “A” rating satisfaction scores.
Handled escalated customer complaints and provided solutions.
Entered important customer information in company CRM system
Customer Service Representative
Walmart Canada, Windsor
Oct 2020 - Apr 2022
Respond to customer complaints and questions
Contribute to the customer service experience
Educate and enlighten customers on product prices and details
Address challenges according to policies of Walmart
Help customers with locating items
Ensure total satisfaction of customers during their shopping experience
Adhere to safety procedures in ensuring the security and safety of customers within the store