Caribbean Institute of Business
PRIOR LEARNING ASSESSMENT RECOGNITION
PROCESS CHART
Students Inquires
about the process
Awards commitee
meets evaluate
and makes
recomendations
Student Inquires
about specific
cource
Student Submits
portfolio
Student applies
Student
assembles
portfolio
Student
determines what
documentation
will be submitted
Simon Coward
123 Baker Street
London
February 19th 2022
Your Ref:
Our Ref:
Manager of Cheap Cheap Hotels
Montego Bay,
Jamaica
Dear Sir:
It is out of great disappointment that I am writing to you this morning. My wife and I
stayed at your hotel during the period February 11th to February 15th. During that time, what
should have been an enjoyable honeymoon was an exercise in frustration. From the Saturday we
got there, until the Wednesday we left, when it wasn’t one thing it was another.
From the beginning, it was clear that this dream vacation was going to be Anything but.
Although we asked to be picked up at the airport, the person who was supposed to do so either
forgot or couldn’t be bothered. So we were there waiting for over an hour until it became clear
that no one was coming for us.
We were eventually able to get a taxi but our problems were far from over for that night.
When we got to the hotel and tried to check in, the receptionist was busy talking on the telephone
and did not so much as look in our direction. We had to wait at least five minutes before she
finally acknowledged our presence, And even then she was not the least bit accommodating. She
didn’t tell us to welcome, ask us how we were doing, or anything, and made it seem as if she had
somewhere else she would rather be.
After all that happened, it was not a surprise that she couldn’t find our reservation. So we
tried to make another one, only to be informed that the honeymoon suite was no longer available,
Eventually, we had to settle for a tiny room in which nothing worked. When I say nothing, I
mean nothing. The television didn’t work, the bed was creaky, there was no hot water and the Air
conditioner was broken. Even the lights kept flickering.
So, imagine our surprise when we went to check out and we handed a bill that contained
$50 in PPV movies.
The food was nothing to shout about either. When it wasn’t too salty, it was cold or took
ages to arrive. The waitresses were frequently getting our orders wrong and clearly took the same
course in courtesy as the receptionist.
I have several friends who were thinking of coming to stay here at your hotel, but I will
have to tell them to look elsewhere unless you get your act together. And it is a real pity, since
your prices were quite cheap. Unfortunately, this seems like a classic case of getting what you
pay for.
Yours Sincerely
Simon Coward
Blocked Layout
TO
FROM
REF
DATE
SUBJECT
New logo