WEEK 1- FBS PRE-TEST Name: _______________________Score: _____ Grade/Section: ________________ Directions: Encircle the letter of your answer. 1. First thing to do in the room service in telephone conversation. a. State room service dept. and greet the caller. b. Answer the telephone on the first ring. c. Repeat and confirm the order of the guest d. Thank and bid Goodbye 2. Which skills a room service staff must have? a. Ability to communicate b. Imaginative c. Artistic d. Writer 3. An order form should have the following Except: a. Date b. Name/ room number c. Time of order d. Time of delivery 4. The trolley/ tray should then be filled with one of the following: a. Cabinet b. Flower vase/ centerpiece c. Shoebox d. Soap 5. During the room service telephone conversation, what you should get from the caller? a. Room number b. Television c. Pillow d. Favorite pet 6. One way to settle the bill of the guest is in _____. a.Cash b. promissory note c. forcing d. begging 7. Which is not part in taking order of the guest? a. Listen and write the order of the guest b. Do the suggestive selling c. Repeat the order and confirm for the finalization. d. Do the cleaning 8. In the room service procedure, which of the following is an additional service? a. Sleeping outside the door b. Fill the water goblet c. Eating together with the guest d. Using guest’s comfort room. 9. Which of the following is not part in setting up the trays and trolley? a. Put the flower vase/ centerpiece at the side of the trolley b. Put the salt and pepper at the side of the flower vase c. Place the bread plate and butter spreader d. Put the garbage below the trolley 10.What is the last thing to place in the trolley during the delivery of the room service? a. Salad plate b. Water pitcher c. Table napkin d. Flower vase WEEK 1- FBS PRE-TEST Name: _______________________Score: _____ Grade/Section: ________________ Directions: Encircle the letter of your answer. 8. First thing to do in the room service in telephone conversation. a. State room service dept. and greet the caller. b. Answer the telephone on the first ring. c. Repeat and confirm the order of the guest d. Thank and bid Goodbye 9. Which skills a room service staff must have? a. Ability to communicate b. Imaginative c. Artistic d. Writer 10. An order form should have the following Except: a. Date b. Name/ room number c. Time of order d. Time of delivery 11. The trolley/ tray should then be filled with one of the following: e. Cabinet f. Flower vase/ centerpiece g. Shoebox h. Soap 12. During the room service telephone conversation, what you should get from the caller? a. Room number b. Television c. Pillow d. Favorite pet 13. One way to settle the bill of the guest is in _____. b. Cash b. promissory note c. forcing d. begging 14. Which is not part in taking order of the guest? a. Listen and write the order of the guest b. Do the suggestive selling c. Repeat the order and confirm for the finalization. d. Do the cleaning 8. In the room service procedure, which of the following is an additional service? a. Sleeping outside the door b. Fill the water goblet c. Eating together with the guest d. Using guest’s comfort room. 10. Which of the following is not part in setting up the trays and trolley? a. Put the flower vase/ centerpiece at the side of the trolley b. Put the salt and pepper at the side of the flower vase c. Place the bread plate and butter spreader d. Put the garbage below the trolley 10.What is the last thing to place in the trolley during the delivery of the room service? a. Salad plate b. Water pitcher c. Table napkin d. Flower vase WEEK 1- QUIZ NO.1 I. Directions: Supply the needed information. A. ROOM SERVICE TELEPHONE CONVERSATION: 1. Answer the telephone on the ______ring. 2. State room service department and _____the caller 3. Get the caller’s : a. ____________________ b. ____________________ 4. Take the _______of the customer (the customer will instantly state hid order base from the menu in the room.) a. _______and _______ the order of the guest b. Do the _________________. c. Repeat the order and confirm for the finalization. 5. Ask the guest for the time of ___________of the food and how the guest wanted to settle his/her bill (is it in cash, credit card or charge to the account.) 6.Thank you & bid __________. II. Create your own Telephone Conversation Script, following the correct procedure. Use the space below. 9I WEEK 1- QUIZ NO.1 I. Directions: Supply the needed information. A. ROOM SERVICE TELEPHONE CONVERSATION: 1. Answer the telephone on the ______ring. 2. State room service department and _____the caller 3. Get the caller’s : a. ____________________ b. ____________________ 4. Take the _______of the customer (the customer will instantly state hid order base from the menu in the room.) a. _______and _______ the order of the guest b. Do the _________________. c. Repeat the order and confirm for the finalization. 5. Ask the guest for the time of ___________of the food and how the guest wanted to settle his/her bill (is it in cash, credit card or charge to the account.) 6.Thank you & bid __________. II. Create your own Telephone Conversation Script, following the correct procedure. Use the space below.