Organizational Communication
Types of Organization Communication
 Upward – low employee going up to the managers or administrators
 Downward – Starts from management going down to employees
 Business – people communicate within the organization, could be written, verbal, meeting,
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 Informal – communicate with your colleagues; talking about the business but in casual.
 Interpersonal – daily interpersonal communication within the organization.
UPWARD COMMUNICATION
 Serial Communication ◦ MUM effect – positive lang ang communication, iniiwasan ang negative like bad news.
Employee only talk about positive when communicating sa mga nasa taas.
◦ Open-door policy – you are open to suggestions, criticisms.
 Attitude Survey – rank and file (employee na nasa baba) sila usually ang nag f’fill out nito.
 Focus Group – the department of the company conducts meeting or FG and kung ano ang
makapag-uusapan nila I r’relay nila sa TAAS.
 Exit Interview – kakausapin ang rank and file, kukuhanin ang feedback kung bakit nag resign.
Ipapaabot sa taas lahat ng feedback.
 Suggestion boxes
 Third party facilitators
◦ Liaison
◦ Ombudsperson
DOWNWARD COMMUNICATION
 Bulletin Board – announcement, hiring para sa mga ranked-end file.
 Policy Manuel (employee’s handbook) – dito nakapaloob lahat ng rules and regulation na
susundin ng mga rank and file.
 Newsletter – dito naglalabas ng balita.
 Internets – viber
BUSINESS COMMUNICATION
 Memos – provide memos para sa mga announcements
 Telephone calls – you want to inform somebody from other offices for meeting and such.
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Email Etiquette
 Include a greeting
 Include a detailed subject line
 Don’t write in all caps.
 Delete unnecessary information when forwarding email
 Avoid grammar and spelling mistakes
 Don’t spend company time on personal email
 Allow ample time for a person to respond.
INFORMAL COMMUNICATION

Grapevine
◦ Single Strand – lester to marj to rachelle
◦ Gossip – from lester to lahat ng friend nya
◦ Probability – may equal districbution ang pagpasa ng info
◦ Cluster – nung pinasa ni marj kay lester, nagkaroon pa ng cluster si lester
INTERPERSONAL COMMUNICATION
 The exchange of a message across a communication channel from one person to another
 Three Problem Areas
◦ Intended message versus message sent
◦ Message send versus message received
◦ Message received versus message interpreted
Problem Area 1: Intended message versus message sent (sometimes iba yong gustong mong sabihin sa
na send mo)
 Think about what you want to communicate
 Practice what you want to communicate
 Learn better communication skills
Problem Area 2: Message send versus message received
 Actual words used – iba ang interpretation nung sinendan. Most important
 Communication channel
 Noise
 Non-verbal cues
 Paralanguage
 Artifacts
 Amount of information
COMMUNICATION CHANNELS
 Oral – person, word-of-mouth, answering machine (phone)
 Nonverbal (gestures)
 Written – personal letter/memo, general letter, email
USE OF SPACE
 Intimacy zone – 0 to 18 inches. Close relationship
 Personal distance zone – 18 to 4 feet. Friends and acquaintances
 Social distance zone – 4 to 12 feet. Business contacts and strangers.

Public distance zone – 12 to 25 feet
USE OF TIME
 Being late
 Leaving a meeting early
 Setting aside time for a meeting
 Multi-tasking
Problem Area 1: Message received versus message interpreted (listening and comprehension is very
essential)
 70% of manager’s job is spent communicating
◦ 9% writing. 16% reading. 30% speaking. 45% listening.