Communication in hair and beauty
Why do we need good communication skills
How do we act in front of customers, clients and the general public?
Information that should be passed on and information that shouldn’t be passed on
Two categories:
Safe
sin bin
Phone number
hair colour
Address
cutting
Menu
style preference
Colour car
insurance card
Bank card
tea or coffee order
Lunch
wallet
There are three types of communication
Verbal skills • Non-verbal skills • Written communication skills
Asking open/closed questions
• Listening to the client or colleagues
• Maintaining positive body language in the salon
• Writing/typing information as required