lOMoARcPSD|21775081 Session Plan-1-Provide Housekeeping Services to Guest Bachelor of Secondary Education (Cebu Normal University) Scan to open on Studocu Studocu is not sponsored or endorsed by any college or university Downloaded by melanie conceja (melanieconcejaermitanio@gmail.com) lOMoARcPSD|21775081 SESSION PLAN Sector Qualification Title Unit of Competency Module Title : : : : TOURISM HOUSEKEEPING NC II PROVIDE HOUSEKEEPING SERVICES TO GUESTS PROVIDING HOUSEKEEPING SERVICES TO GUESTS Learning Outcomes: LO1. Identify and perform different housekeeping services LO2. Handle housekeeping requests LO3. Advice guest on room and housekeeping equipment A. Introduction The unit of competency Provide Housekeeping Services to Guest deals with the skills, knowledge and attitude required to provide arrange of general housekeeping services to guests. B. Learning Activities LO1: IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES. Learning Content Methods Presentation Hotel Organization: Modular & Read Information Sheet 1.1-1on Department and Its Discussion Housekeeping Organization Functions Modular & Read Information Sheet 1.1-2on Scope Discussion of Housekeeping Maintenance Modular & Read Information Sheet 1.1-3on Discussion Standards of Ideal Housekeeping Hotel Codes and Regulations Interpersonal Skills: Communication and Listening Skills Modular & Discussion Modular & Discussion Film viewing Basic operational skills on facilities and equipment Modular & Discussion Demonstration Personal Hygiene Preparing requisitions for Maintenance Services Modular & Discussion Modular & Discussion Practice Answer Self-Check 1.1-1 Answer Self- Check 1.1-2 Answer Self- Check 1.1-3 Read Information Sheet 1.1-4on Hotel Codes and Regulations Read Information Sheet 1.1-5on Interpersonal Skills: Communication and Listening Skills View video on Room Guest Answer Self- Check 1.1-4 Read Information Sheet 1.1-6on Basic Operational Skills on Facilities and Equipment View PowerPoint presentation on Operating a Vacuum Cleaner Answer Self- Check1.1-6 Read Information Sheet 1.1-7on Personal Hygiene and Good Grooming Read Information Sheet 1.1-8on Preparing Requisitions for Maintenance Services Answer Self- Check 1.1-5 Perform Task Sheet 1.1-5 on How to Room a guest Perform Operation Sheet 1.1-6 Operate vacuum cleaner Answer Self- Check1.1-7 Answer Self- Check1.1-8 Downloaded by melanie conceja (melanieconcejaermitanio@gmail.com) Feedback Compare answers with Answer Key 1.1-1 Compare answer with Answer Key 1.1-2 Compare answer with Answer Key 1.1-3 Resources CBLM Compare answer with Answer Key 1.1-4 Compare answer with Answer Key 1.1-5 CBLM Evaluate Performance using Performance Criteria Checklist 1.1- 5 Compare answer with Answer Key 1.1-6 CBLM Evaluate performance using Performance criteria checklist1.1-6 Compare answer with Answer Key 1.1-7 Compare answer with Answer Key 1.1-8 CBLM CBLM CBLM CBLM CBLM CBLM CBLM Time lOMoARcPSD|21775081 Demonstration LO2 HANDLE HOUSEKEEPING REQUEST Housekeeping and Modular & Front Office Forms Discussion Handle Queries through Modular & telephone, fax machine, Discussion internet and email Demonstration Read information Sheet 1.2-1on Housekeeping and front office Forms Read Information Sheet 1.2-2 on Handling Queries Perform Task Sheet 1.1-8 on How to Accomplish Stock Requisition and Issuance Form Evaluate performance using Performance Criteria Checklist1.1- 8 CBLM Answer Self- Check1.2-1 Compare answer with Answer Key 1.2-1 Compare answer with Answer Key 1.2-2 Evaluate performance using Performance Criteria Checklist1.2- 2 CBLM Answer Self- Check1.2-2 Perform Task Sheet 1.2-2 on How to handle Telephone Queries LO3 ADVISE GUESTS ON ROOM AND HOUSEKEEPING EQUIPMENT Types and uses of Modular & Read Information Sheet 1.3-1on Types housekeeping Discussion and uses of housekeeping facilities and equipment equipment Safety measures in Modular & Read Information Sheet 1.3-2on Safety handling housekeeping Discussion measures equipment In handling housekeeping equipment Demonstration CBLM CBLM Answer Self- Check1.3-1 Compare answer with Answer key 1.3-1 CBLM Answer Self- Check1.3-2 Compare answer with Answer key 1.3-2 Evaluate performance using Performance Criteria1.3-2 CBLM Perform Task Sheet 1.3-2 on advice guest on the use of housekeeping equipment CBLM C. ASSESSMENT PLAN Written Test • Housekeeping Organization • Interpersonal Skills: Communication and Listening Skills • Scope of Housekeeping Maintenance • Basic Operational Skills on Facilities and Equipment • Standards of Ideal Housekeeping • Personal Hygiene • Hotel Codes and Regulations • Preparing Requisitions for Maintenance Service Actual Demonstration/Interview • Rooming a Guest • Operate a Vacuum Cleaner TEACHER’S SELF REFLECTION ON THE SESSION The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of learning and evaluation methodology and aids in a well-maintained training facility. It enhances the capacity of the trainer to facilitate the training. Prepared by: Certified Correct: ANNA RUTH E. DIAGBEL Trainer ANALYN T. ENCARGUEZ School Administrator Downloaded by melanie conceja (melanieconcejaermitanio@gmail.com)
